Service Technician Best Practices (RWSV210)

The alligator clip should be connected to:

Bare Metal on the inside of the chassis

Immediate damage is more important than latent damage.

FALSE

What is the most common type of storage drive?

Hard disk drive

How should you align the processor to the socket during an installation?

Align the marking on the corner of the processor with the marking on the socket.

You are servicing a desktop tower system. When you remove the cover, you find some dust inside. Which of the following tools should you use to clean it?

Anti-static vacuum

In order to disable the internal battery on a system, you must boot the system into which of the following?

BIOS setup

If you don't have a field kit handy, constantly touching which components in the chassis will give you zero potential for ESD? (select all that apply)

Bare Metal on the inside of the chassis and Power Supply Case

Which of the following would you need a USB key for?

Bootable diagnostics

Under which menu can you find the Power sub-menu while navigating through the system BIOS?

Configuration

How do you enter BIOS Setup?

Continually tap F1 during system boot

What are the two major different types of memory modules that will be found across Lenovo systems?

DIMMs and SO-DIMMs

Which form factor is more likely to have a socketed processor that can be removed?

Desktop

Which form factor is most likely to have a 3.5 inch hard disk or hybrid disk drive?

Desktop

In a tower system, which of the following should be done before removing the system board?

Disconnect cables

If a system has an internal battery, but no process to disable it, what should be done before servicing the system?

Disconnect the internal battery from the system board

What is the purpose of the notch in the memory module and the tab in the memory slot on the system board?

Ensure the module is installed properly

Components should be removed from the static protective bag long before placing them into the computer.

FALSE

Why would a technician need to carry some extra batteries in their tool kit? (Select all that apply)

For the flashlight and For the anti-static vacuum

Which of the following shows the list of components that must be removed before servicing the LCD panel?

Hardware Maintenance Manual (HMM)

If a computer with an internal battery stops responding or cannot be powered off by pressing the power button, which of the following might help?

Insert a paperclip into the reset hole

Which method is suggested for the removal of thermal compound?

Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol

Which of the following systems have LCD panels that can be removed and replaced? (Select all that apply)

Laptop, All-in-One, and Tablet

When removing a heat sink in a desktop tower system, which of the following tools will likely be the most helpful?

Large Phillips screwdriver

Which type of ESD damage can decrease the long term lifespan of a computer component?

Latent

Which of the following storage devices plugs directly into a connector on the system board?

M.2 Solid State Drive

Which form factor could possibly have a socketed, replaceable processor, but is unlikely to?

Notebook

Which processors will require less than a pea sized dab of thermal compound?

Notebook

In small form factor desktops, what other component is most likely to block your access to the memory module clips?

PCI or PCI express card

What is the easiest way to know if the system you are working on has LCD tape?

Physically inspect the panel

What method is recommended for applying thermal compound in desktop form factors?

Place a pea sized dab in the middle of the processor

What is the main purpose of the anti-static mat?

Portable anti-static workspace

Which tool can help you to determine a problem is in the power supply?

Power supply tester

What must be removed from the new LCD panel before reassembling the system?

Protective cover

What is the first step you should take if you break a piece of LCD tape during the removal process?

Remove any other LCD tape

When removing a heat sink with a numbered pattern embossed on it you should...

Remove the screws in ascending numbered order

In the video, what solution is suggested for breaking both pieces of tape?

Removing the hinges with the panel

On support.lenovo.com/partslookup which submenu helps you locate the tape?

Schematic submenu

You need to replace the system board in a notebook. Which of the following should be ordered along with the new system board to ensure that the threads of the screws will lock, once installed?

Screw kit

Which of the following tools will likely be used the most out of your PC tool kit?

Screwdriver

Which of the following is the correct thermal paste to use on Lenovo systems?

Shin-Etsu Microsi X23-7783D

Which of the following cable management solutions can be found in desktop systems? (Select all that apply)

Snap clips, Twist clips, and Zip ties

Which of the following storage drives uses NAND memory instead of spinning magnetic platters?

Solid State drive

Which of the following statements are true about replacing the thermal compound on a laptop?

Spread the thermal compound until the entire surface is covered.

Which of the following tools would you use to pry open the bottom cover of a notebook?

Spudger

When replacing a memory module you should never touch...

The memory module contacts

Which tool is recommended to assist with LCD tape removal?

Tweezers

A PC technician's tool kit should include which of the following USB Type-C items? (Select all that apply)

USB-C to USB-A Adapter and USB-C Flash drive

In which systems are you most likely to see an M.2 Solid State Drive in place of a 2.5 inch or 3.5 inch storage drive?

Ultrabooks and Convertibles

A customer needs a processor replaced, the old heat sink is still in good working condition and you only have a replacement processor. How should you go about installing the new processor with the old heat sink?

Uninstall the old processor and heat sink. Then clean the heat sink, install the processor, apply thermal compound and install the old heat sink.

Which of the following laptop cables are usually routed through a hinge assembly and into the base of the system?

WLAN Antenna Cables

Which of the following statements are true about removing the thermal assembly on a laptop?

You should lift the thermal assembly by the heatsinks and not the fans.

Which of the following help keep any gaps from appearing between the bezel and LCD panel on some laptops?

Double Sided Tape

What is one of the first things a technician should do before servicing the system board in any Lenovo product?

Download and review the Hardware Maintenannce Manual (HMM)

It is okay to leave peripherals and other cables connected to the computer you are operating on.

FALSE

In notebooks which other component might share a heat sink with the processor?

Graphics processor

Which of the following must be used to update the serial number and machine type model number after the system board has been replaced?

Maintenance Utility or BIOS Update Utility

In desktop systems, a tool-less 3.5 inch hard disk bracket will likely have these in place of screws.

Metal pins

Which of these tools would be recommended for use in servicing Lenovo systems? (Select all that apply)

Spudger, Tweezers with ESD coating, and Screw driver

Which of the following scenarios would be optimal for working on a computer?

Standing on a flat surface with the computer on a table, wearing short sleeves with no jewelry or accessories on.

Clothing is insulated and maintains its own static charge separate from the wearer.

TRUE

The metal on the inside of the wrist strap should be making contact with your skin at all times.

TRUE

Of the following systems, which have cables that are at risk of being damaged, if they are installed incorrectly? (Select all that apply)

Tablet and Laptop

Which of the following systems may have an LCD panel that includes multiple parts combined into a single component? (Select all that apply)

Tablet, Touch screen laptop, and Touch screen All-in-One

What can you do to ensure that you do not forget how the cables are installed before you service a system?

Take a photograph

When removing the processor, you want to avoid touching...

The bottom of the processor

How should the black tabs be arranged when the tape is replaced?

The same way they were before you removed them

What is electrostatic discharge?

The sudden flow of static charge from an object with a higher charge to an object with a lower charge.

Why is it recommended to connect the LCD cable to the new panel before replacing the tape?

The tape cannot be replaced before connecting the cable

Which of the following cables are secured to the inside of the top cover of a laptop with an adhesive backing?

ThinkPad logo LED

Which desktop systems have components stacked tightly together in a very small package, making it likely to be necessary to remove all other components before accessing the system board?

Tiny

What is the purpose of the black tape tabs protruding out from under the LCD panel?

To access the tape for removal

Why is it important to tighten heat sink screws in a cross pattern?

To assure that the thermal compound spreads evenly

Why is it recommended to only pull the tape out a few inches at a time before collecting the slack?

To avoid excess surface tension on the tape

Which of the following systems may have a tool-less removal system for the system board?

Workstation Tower

In which form factor are you most likely to find DIMMs?

Workstations

How is the ESD field kit used to ground a service technician? (select all that apply)

Wrist strap to the system chassis and Wrist strap to the anti-static mat