Shake Shack - New Expo Test

What do I do if a guest arrives late to pick up their mobile order?

If it's been longer than 15 minutes, re-fire the order. If less than 15 minutes, use your judgement to decide if some or all of their food should be re-fired. Usually it will make sense to at least replace their old fries with fresh ones.

Orders that are not ready will appear on the screen according to (select the BEST option):

How long it has been since the guest placed their order

What is the difference between a Shack Burger rung in with the modifier "SOS" and a Shack Burger with the modifier "SD Shack Sauce"?

SOS means the guest wants no sauce on the sandwich and instead would like it on the side. SD means the guest would like sauce on the sandwich and extra sauce on the side.

Why do we only bump one ticket at a time? To ensure we are taking our time to accurately package and sell each other to our guests; To prevent packing errors. Bumping multiple tickets at once results in errors due to Expo rushing to package multiple orders at once; To prevent Front Expo from experiencing guest crossing in the pick-up area resulting in them not having enough time to double check to go and mobile orders with guests before they leave

ALL OF THE ABOVE (To ensure we are taking our time to accurately package and sell each other to our guests; To prevent packing errors. Bumping multiple tickets at once results in errors due to Expo rushing to package multiple orders at once; To prevent Front Expo from experiencing guest crossing in the pick-up area resulting in them not having enough time to double check to go and mobile orders with guests before they leave)

What would indicate that an order is an add to check (select all that apply): It has the same number as another order on the board The incomplete order has "jumped" ahead of other incomplete orders on the board It won't show green flags, even though the entire order is complete It will turn blue because it is an add to check

1st and 2nd answer choices (It has the same number as another order on the board; The incomplete order has "jumped" ahead of other incomplete orders on the board) *Key words = has to do with other orders on the board

When might you "print" a ticket without bumping it (select ALL that apply)? When a guest adds a complimentary topping to their item after their check is closed and you need to remember it When you are trying to prepare a large order (25 items or more) When an order is flagged, but you are waiting for a custard item When one of the stations is confused about what items are missing for an order When you have been waiting for it for a very long time

1st and 2nd answer choices (When a guest adds a complimentary topping to their item after their check is closed and you need to remember it; When you are trying to prepare a large order (25 items or more)) ***Key words = complimentary and large

Looking at the Expo screen, how can you tell when a station has bumped an order? (Select all that apply): The font for their items become smaller The items disappear from your screen The items are crossed through The items font turns green - instead of blue There is no indication

1st and 4th answer choices (The font for their items becomes smaller; The items font turns green - instead of blue) *Key words = smaller and green (think like a leprechaun haha)

What happens to an order once all of the items have been prepared and bumped at each station (select all that apply)? The order is flagged as ready The order lines up behind all other flagged items of higher wait times The order jumps ahead of all incomplete tickets The ticket prints out automatically

1st, 2nd, and 3rd answer choices (The order is flagged as ready; The order lines up behind all other flagged items of higher wait times; The order jumps ahead of all incomplete tickets) *Key words = its all of the answer choices besides automatically

An order appears on the board that is a cone or cup of custard by itself. You should:

Do none of the above; custard will make the item and it will be flagged as normal

How frequently should Expo call for a Patty Temp?

Every 15 minutes

True or False: When a guest comes up with an App order, you should take the phone from them and check the confirmation screen.

False

What would cause a "flagged ticket" to NOT jump in front of all incomplete tickets (select the BEST answer)?

It has the same buzzer number as other orders on the board...i.e. an "add to check"

Why do I need to use the POS to cancel "In Progress" App orders?

Once an order has gone to Aloha, we will need to treat it as any other transaction when it comes to a refund

How should you line up trays and bags on the expo line?

Only after you print the ticket and begin building it to sell

Expo front calls for a "chocolate shake on the fly". There are two chocolate shakes up in the cold side window. What should you do (select the BEST answer)?

Take one of the chocolate shakes that is in the window and let custard know they will need to replace it

Which button will allow you to organize open order in OLO according to pick-up time so that you can see what's ahead and plan accordingly?

The "Time Wanted" button

Why would a complete order with a shorter wait time "jump" head of an incomplete order with a longer wait time?

The incomplete order is still waiting for items, so it is making it easier for you to find the complete order

When packaging delivery orders, why it is important to check off each item as you are putting it in the bag?

To ensure order accuracy. Because the delivery bags are sealed and being taken to our guests from a third-party vendor, we have no chance of fixing incorrect orders in Shack

Why does Expo need to wash their hands and change their gloves before handling an order with an allergen?

To prevent the chance of cross-contamination of an allergen to that order

True or False: Expo monitors quality and calls to Bun to remake or fix a burger that doesn't look awesome

True

What should you do if no one comes to pick-up an App order 3 minutes after it's been bumped?

Try re-texting the guest by entering their phone number into the base station on Front Expo. If you still have no response, try calling the guest's name or their phone number