SM Knowledge Checks

What's the daily budget for manager comps?

$15

When does TIP TOP happen

- At the start of a team member's shift - At the end of a team member's shift

Which food has a standard appearance of whole pieces of grain with fresh not wilted cilantro

- Brown Rice - White Rice

If adjustments are made to the sales projects, what should you do next?

- Make necessary adjustment to the schedule - Make necessary adjustments to the prep sheet

Where can you find your projected sales

- Prep Sheet - Schedule

Why are honest conversations so important?

- They help uncover the reason the issue exists - They help the manager understand what they can do to prevent the situation from happening again

What's the standard for the amount of water used to fill the steam table?

1" to 2"

How many people can our catering orders serve?

10-200

How many areas are in the Owner's Path?

12

How many things make up an excellent guest experience?

3

How many times a day do you need to check Catering Order Manager?

3

How many types of catering orders are available?

3

How long should you keep your old Dear Diary?

90

What are some of the procedures that need to be completed during Cash Handling?

?

What are gross sales

All answers are correct

What do you need to think about when leading the shift?

All answers are correct

When evaluating your sales projections, what do you need to consider?

All answers are correct

How often do we need to provide great food, feel, and flow?

All of the time

How far in advance do catering orders need to be placed?

At least 24 hours in advance

If you projected your sales to be $4,000 and you had a last minute catering order for $500, your new sales projection would be $4,500. What should you do?

Call someone into work for five hours to help

What's the name of the system that stores and organizes information about upcoming catering orders?

Catering Order Manager

Which food has a standard color of white in middle with very dark char marks?

Chicken

Who helps contribute to an excellent guest experience?

Every member of the team

How often should you write notes in Dear Diary?

Every shift

Who should know the fundamentals of throughput?

Everyone on the team

The Owner's Path is a quick walkthrough of the entire restaurant

False

True or False: Avg Daily TC stands for your average daily sales count

False

True or False: It's important to conduct the Owner's Path to ensure were hitting 100% of the standard 90% of the time

False

What does throughput impact?

Flow

Which salsa has a standard flavor and aroma of fresh and slightly tangy with hints of citrus and mild heat?

Fresh Tomato Salsa

In which part of the restaurant is the SM responsible for taking ownership of the equipment?

Front of House

Everything we do is for our:

Guests

What is Comp %

How much higher or lower your sales are compared to last year

Which report will tell your more about your restaurant's sales from previous years?

Sales - History

Who is responsible for overseeing cash handling policies and procedures?

Service Manager

Who's responsible for correcting FOH standards that are not being met?

Service Manager

Who's responsible for ensuring excellent food safety practices and procedures in the front of house?

Service Manager

Who is the Food Safety Leader

The senior manager on duty

True or False: A manager comp requires a manager to swipe his or her card to approve.

True

True or False: Chipotle will never ask you to take money out of your safe or to provide information about your team over the phone.

True

True or False: Dear Diary is a tool used by managers to communicate from shift to shift

True

True or False: During an honest conversation you should be aware of your nonverbal communication, body language and tone of voice.

True

True or False: Each position has nuances, subtle adjustments, and techniques that shave valuable seconds off each interaction

True

True or False: If you do not have enough people scheduled and cannot find someone you should call your Field Leader for assistance.

True

True or False: Manager meetings are a chance for you to discuss important topics, people development, tardiness and the overall state of your restaurant

True

True or False: Net sales is the total money coming into your business for everything guests pay for.

True

True or False: Routine preventative maintenance is easier, cheaper, and less disruptive than fixing or replacing something that has broken because of lack of care.

True

True or False: The SM creates an excellent guest experience by providing our guests with great food presented and served perfectly on a clean line, great feel, and great flow.

True

True or False: The SM is expected to set an example and uphold all food safety and cleaning and maintenance procedures

True

True or False: When adjusting labor based on sales projections, a good guideline is every $100 in sales equals one hour of labor

True

True or False: When conducting an Owner's Path, you're making critical observations about the state of the restaurant and improvements that can be made to improve the guest experience

True

True or False: You must prioritize emails from Communications

True

If you receive a phone scam, who should you call to report it?

all of above

What can happen if a piece of equipment isn't running smoothly or breaks?

all of above

When can you use a manager comp?

all of above

Which of the following are examples of reasons you may need to have an honest conversation with someone

all of above

Which of the following are places to get information?

all of above

Which of the following are the correct standards for the salsa reach-in?

all of above

Which of the following can a manager comp be applied to?

all of above

True or False: Standards are negotiable

눈_눈 false