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paraphrasing

"Stated another way, you're suggesting that..." is an example of ______.

better financial performance

A McKinsey study of hundreds of international organizations found that those with a diverse leadership team experienced ______.

Organizational

A board of trustees at a university approve a decision to allow parental leave regardless of gender is an example of what system of inclusion?

Support

A co-worker is not feeling great about their recent performance and is quite stressed about the projects they are managing, and is feeling alone. Which way should you demonstrate empathy towards them?

prejudice

A fixed attitude, belief, or emotion held by an individual about another individual or group that is based on faulty or unsubstantiated data is otherwise known as ______.

ethical

A leader has a(n) ______ responsibility to respond to group members.

helping out-group members feel included

A leader putting all chairs in a circle before a meeting starts and inviting everyone to have a seat in the circle is an example of ______.

feeling involved and engaged

A manager that recognizes an employee's strengths at editing and organization puts that employee in charge of policy and procedure review for workplace expectations is an example of this component in the inclusion experience:

expectancy theory

A new group member who becomes an out-group member because they are not confident in the work they need to be doing is an example of the concepts from ______.

exclusion by the larger group

A new transfer student joins a residential student organization on their new campus. She arrives at their first meeting and sits in the back and does not speak up at the meeting. While some other members notice the new student, no one approaches her or welcomes her to the group. She continues to attend meetings but does not feel she can contribute to the organization due to the makeup of the active members. This is an example of ______.

empathy

A special kind of listening that requires standing in the shoes of out-group members is ______.

Pluralism

A workplace environment that recognizes the holidays of different cultures without giving up identities, customs, and traditions might be taking this multicultural approach?

Control, affection, and inclusion

According to Schutz (1958), what is the basic human need that everyone experiences in their interpersonal relationships?

Values

According to social identity theory, out-groups may form because some individuals cannot identify with which aspects of dominant group members?

coercion

All of the following are methods for demonstrating empathy except ______.

privilege

An advantage held by a person or group that is based on age, race, ethnicity, gender, class, or another cultural dimension, which gives those who have it power over those who do not is known as ______.

4

As a leader, both on an individual and organizational, level, how many common barriers can detract from successfully embracing diversity and inclusion?

Give out-group members a voice and empower them to act

As the president of a student club you notice that there is a small group of members who do not feel included or listened to in the planning of your major event. At the next meeting, you plan to give them time on the agenda to share their experience in the clubs with others and get feedback. Which strategy are you employing?

autonomous

Beauchamp and Bowie state that people need to be treated as ______ individuals with their own goals, and not as the means to another person's goals.

Exclusion

Becca is a member of her college's resident student alliance of students who live in the residence halls, and the group has quickly bonded together. Jayme joins the group in the spring semester as a transfer student, but finds it difficult to connect with other members of the group as they do not tell her when social gatherings are happening. How is Jayme being formed into an out-group?

secondary

Communication style, education, family status, military experience, organization role and level, religion, first language, geographical location, income, work experience, and work style are all considered ______ dimensions of diversity.

leader-member exchange theory

Creating special relationships with each group member is an example of ______.

valuable contributions to make

Despite seeming opposition to the larger group, out-group members often have ______.

righting the wrongs

During the early years of diversity the focus was on ______.

Group

Employees requesting to change benefit policies to better serve the needs of LGBT staff is an example of what system of inclusion?

empowering others to act

Giving an out-group responsibility for an entire segment of a project in the hopes of fostering group unity is an example of ______.

all members of a group

Good leaders know the importance of listening to ______.

the sum of each person's contribution and then some

Group synergy is ______.

Some individuals cannot identify with the beliefs of the larger group; People lack communication skills or social skills; People are in opposition with the majority

How do out-groups form?

4

How many components are there to the inclusion framework?

negative impact on synergy and lack of respect for all members of the group

Impacts of out-groups include ______.

address the barriers of prejudice, ethnocentrism, stereotypes, and privilege within an organization; and take a critical look at their own biases

In embracing diversity and inclusion, leaders must ______.

Do I treat everyone fairly without discrimination and do I let others know I trust and care about them?

In looking at the inclusion experience, individuals can ask which of the following questions when looking at diversity is recognized, attended to, and honored?

Do I allow others to be truly themselves in the group?

In looking at the inclusion experience, individuals can ask which of the following questions when looking at feeling authentic and whole?

none of these

In looking at the inclusion experience, individuals can ask which of the following questions when looking at feeling influential?

Do I treat others as full participants—as insiders?

In looking at the inclusion experience, individuals can ask which of the following questions when looking at feeling involved and engaged?

Do I let others know I trust and care about them?

In looking at the inclusion experience, individuals can ask which of the following questions when looking at feeling respected and valued?

Do I help others feel physically and psychologically safe? Do I help others feel like they are a full member of the group? Do I help others express opposing opinions without fear of negative repercussion?

In looking at the inclusion experience, individuals can ask which of the following questions when looking at feeling safe?

the amount of difference among members of a group or organization

In this chapter, diversity is defined as ______.

common

In today's society out-group members are a(n)______ occurrence.

majority; minority

Inclusion is about the ______ incorporating the opinions of the ______ and giving voice to the people who are seldom heard.

out-group members

Individuals in a group or organization who do not identify as part of the larger group are ______.

should create a high-quality relationship with each one of their followers

Leader-member exchange theory states that leaders ______.

accepting that intolerance may occur and not much can be done about it

Listening to out-group members requires leaders to do everything except ______.

Leader-member exchange theory

Matt is leading a spring break service trip with 12 other students. Each day he makes sure to spend time with each participant and get to know them better, and remember something unique about them from each conversation. This is an example of which theory?

alienated

Out-group members may feel ______.

social positions, political positions, and ethical positions

Out-groups can form because people disagree with the ______ of the majority.

Local, Community, and National

Out-groups exist at which of the following levels of problem solving?

negative

Out-groups have a(n) ______ impact on group synergy.

out-group members do not receive the respect they deserve; out-groups run counter to building community; out-groups have a negative impact on group synergy

Out-groups should be of concern to leaders because ______.

out-group members

People who feel disconnected, unaccepted, discriminated against, or powerless are known as ______.

giving out-group members a voice

Placing out-group members on equal footing in the group describes ______.

feeling respected and valued

Practicing the Golden Rule—"Treat others as you would like to be treated yourself"—is at the core of this component of the inclusion experience?

social identity

Research on groups indicates that individuals in groups often share ______ and act toward each other in terms of it.

40

The Age Discrimination Act (1974) protects workers over ______ years of age from being discriminated at work because of their age.

integrating

The current approach to diversity acknowledges differences among people and values those difference by ______ them into an organization.

inclusion

The desire to know if we are "in" or "out" refers to our need for ______.

reflection

The technique that helps others to identify, describe, and understand their own emotions is ______.

ethnocentrism

The tendency for individuals to place their own racial or cultural group at the center of their observations is known as ______.

leader-member exchange theory

The thought that an effective leader has a high quality relationship with each follower, allowing out-group members to be part of the larger group is ______.

are too extreme, are inefficient to deal with, and refuse to be included

There are times when out-group members need to be abandoned because they ______.

stereotyping

Vincent believes that all fans of his school's biggest football rival are loud, rude, and obnoxious. Vincent's beliefs are ______.

Age, ethnicity, gender, and race; Mental/physical abilities and characteristics; Sexual orientation

What are the core dimensions of diversity?

Societal and interpersonal; Organization and individual; Leadership and group

What are the levels of systems of inclusion?

To assimilate and be included and to assimilate and differentiate

What are the opposing needs that social psychologist argued are at the core of belonging to a group?

Out-group members create cohesiveness in the group.

What is not an impact of out-groups?

Inclusion

What is the process of incorporating differing individuals into a group or organization?

Assimilation

What is the process where those from different cultures were expected to adapt to and, in many cases, adopt the customs of the majority group?

Schulz

What researcher pointed out that in small groups our greatest need is to know whether we belong to the group?

Showing empathy to out-group members

What strategy involves the leader trying to place himself or herself in the shoes of out-group members?

1990s to present - Salad Bar

What time period in which a changing perspective on diversity occurred in the United States does NOT properly match up with the corresponding metaphor?

1963

What year was the Equal Pay Act made into law?

unconscious bias

When an employer is unaware that she routinely chooses to hire people who are similar to her in age, religion, and ethnicity, this behavior reflects ______.

stereotype

When an individual labels a group of individuals as the same at the expense of recognizing the uniqueness of each individual, it is called a ______.

encourage people to talk about their social identities openly

When bringing diverse people together for collaborative work, research suggests that leaders should ______.

agency

When followers are able to participate in decisions they feel a sense of significance; they feel ______, which allows them to affect the process, to feel alive, to feel influential.

systemic

When patterns of discriminatory behavior, policies, or practices become a part of an organization and continue to perpetuate disadvantage to those being discriminated against it has become ______.

Millennial

Which generation is more likely to focus on the unique experiences of individuals, teamwork, and collaboration than issues of justness, in diversity?

Gen Z

Which generation is more likely to have an inclusive perspective on diversity in the workplace?

Melting pot

Which metaphor was used when referring to the blending of many into one?

Pluralism

Which of the following is not a barrier to embracing diversity and inclusion?

Develop the strengths of out-group members

Which of the following is not a strategy to address out-groups?

They have the communication and social skills to effectively relate to the larger group.

Which of the following is not one of the four major reasons that out-groups form?

An advantage held by a person that is based on class which gives those who have it power over those who do not; An unfair advantage that some people have in comparison to others; Excludes individuals due to race and puts them at a disadvantage

Which of these apply to privilege?

Feeling in charge

Which of these are NOT components of the inclusion experience?

The manager gives a disgruntled female staff member time to voice her opinions to the predominantly male staff.

Which of these are examples of inclusion at the leadership level?

Sexual orientation

Which of these identities are not protected under the Civil Rights Act (1963)?

A largely fixed attitude held by an individual about another individual that is based on faulty data; Thought of in the context of race or ethnicity; Applies in areas such as gender, age, and sexual orientation

Which of these statements apply to prejudice?

Judgments we make about others based on previous decisions.

Which of these statements do NOT apply to ethnocentrism?

A job application that asks questions that will infer age of applicant; Paying male employees more than female employees; Paid leave time for Christmas but no other religious holiday

Which of these statements is an example of systemic discrimination?

restatement

While giving a performance review, your supervisor says 'I hear you saying you feel like you need another challenge, is that right?' This is an example of ______.

They run counter to building community and they take energy away from the group.

Why should a leader be concerned about the impact of group members?

Out-groups have a negative impact on group synergy.

Why should leaders be concerned about the negative impact of out-groups?

Inclusion quadrant

______ describes individuals who feel they belong and are valued for their unique beliefs, attitudes, values, and background.

Differentiation quadrant

______ describes individuals who feel unique and respected but who also feel left out and not a part of the in-group.

Diversity; inclusion

______ focuses on recognizing differences and ______ is concerned with embracing those differences.

Empowering others

______ is one of the larger challenges of leadership, but it is also one of the challenges that offers the most benefits for members of the out-group.

Listening

______ is one of the most important ways that a leader can respond to out-group members.

Exclusion quadrant

______ represents individuals in a group or organization who feel left out and excluded; they do not feel a part of things and they do not feel valued.

Assimilation quadrant

______ represents people who feel they are insiders and in the organizational in-group but their unique characteristics are not really valued by the organization.