SPC 209 Ch 5 Quiz

Within the context of empathic listening, there are several specific ways in which we can make listening more active rather than passive. Which of the following statements is a way to improve active listening?

Ask questions about the speaker's goals and visions for the future.

In what way does the ability to listen empathically connect to social support?

Empathic listening is part of the process of determining if and when someone needs social support because the ability to key in on another person's feelings of anxiety may tell us when that person is experiencing a problem.

What is one way to combat external noise so it doesn't distract from the listening process?

Modify the environment to reduce them.

In what way does providing confirming responses relate to monologism?

The ability to provide confirming responses depends on effective and empathic listening skills within a dialogue. The use of these skills requires us to set our own internal monologue aside and become other-oriented.

Allyson asked her supervisor if she could talk to him about a possible pay increase. Her supervisor responded by saying, "The holidays make one want to spend a little bit more money, don't they?" What type of response did her supervisor provide?

impersonal

Jenni finds it difficult to talk with Roan because, regardless of the topic, Roan always steers the conversation to talk about his ideas and his experiences and has no interest in what Jenni has to say. Which concept is Roan demonstrating?

conversational narcissism

Colin tends to be skeptical about things he hears in the lunchroom and is quick to note when he hears inconsistencies in people's logic. Which type of listening style does Colin use?

critical

Lisa felt uncomfortable during the presentation because the speaker said that people born in the United States had access to the best technology. Lisa and her family emigrated from Argentina when she was a child. What is causing Lisa to feel uncomfortable?

emotional noise

The physical process of decoding the sound vibrations that reach your eardrums is called __________.

hearing

When Beth saw Maria and Shondra talking, she assumed they were going to lunch together and decided to find lunch on her own. In reality, Maria and Shondra were talking to each other while waiting for Beth and were disappointed when she didn't show up for lunch. Beth's assumption about their conversation is an example of a(n) __________.

inference

Which listening style are sympathetic listeners most likely to have?

relational

What three steps does the text recommend you take to improve your ability to comprehend messages?

stop, look, and listen

If you like your messages delivered quickly and efficiently and don't have the patience to listen to long rambling monologues, what kind of listener are you?

task-oriented

When students in Mallory's kindergarten classroom hear the bell, they know it is time to line up for recess. Which part of the listening process do these students demonstrate when they assign a meaning to the ringing bell?

understanding

What is an incongruous response?

when a verbal message contradicts or is inconsistent with nonverbal behavior, making it difficult or impossible to understand what is actually being said