SPCH 1311

Which of the following statements is the best example of direct speech?

"I don't feel like cooking tonight. I am ordering pizza to be delivered."

Which of the following statements is the best example of an indirect response to the question, "What's for dinner, honey"?

"Tommy said the new Mexican place down the street is great, and they deliver."

The statement "Anderson is such an idiot" contains __________.

A snarl word

During her speech to persuade her classmates to get involved in campus politics, Haley pounds the podium to draw her audience's attention to a particularly important point. Haley has used nonverbal communication to __________ verbal communication.

accent

Pat and Chris announce at a dinner with friends that they have decided to have a commitment ceremony. Pat and Chris's announcement indicates a(n) __________.

act of social bonding

Generally, which stage of the conversation process includes the substance of the conversation?

business

During a video conference job interview for an entry-level position with a large fast-food chain, Melkamzer answers a series of questions posed by Annie, a regional manager. What type of communication did they both engage in?

computer-mediated communication

Luann believes that people should tell it like it is when communicating with others because being up-front saves time and energy in the long run. Luann's guiding principle in verbal communication is __________.

directness

Ethnic identity refers to __________.

one's commitment to the beliefs and philosophy of one's own culture

According to your book, competent communicators __________.

think critically and mindfully

Morgan is going to give a presentation on how to prepare a tax return. Which of the following would constitute a suitable thesis statement for Morgan's presentation?

"Preparing a tax return is a fairly simple process if you know what documents you need."

In romantic relationships, there are rules that can keep the relationship together-or, when broken, lead to deterioration and eventually dissolution. Which of the following is a rule?

Acknowledge each other's individual identities and lives beyond the relationship.

Which of the following is true of communication contexts?

All communication takes place within contexts.

Which of the following is a guideline for persuasive speaking?

Anticipate selective exposure

__________ refers to a willingness to stand up for your rights but with respect for the rights of others.

Assertiveness

__________ is a type of friendship discussed in the text.

Association

Albert wants to ensure that he is communicating politely in his e-mail. Which of the following is the best strategy for him to use?

Avoid offensive language.

__________ cues are used to communicate various types of information back to the speaker without assuming the role of speaker.

Back-channeling

__________ is a combination of your personality and dynamism as seen by the audience.

Charisma

Generally, speakers who maintain eye contact appear

Communication involves both verbal and nonverbal messages.

Bobby: "I got a new bat!" Jan: "That's great. I can't wait to see you swing it at the game next Saturday." Bobby: "Not that kind of bat! His name is Del and he's my new pet." This exchange between Bobby and Jan best illustrates which principle of communication?

Communication is ambiguous.

"You cannot not communicate" expresses which principle of communication?

Communication is inevitable.

Dong-Sun and Chris had a very serious argument during which Dong-Sun said some very hurtful things to Chris. After the argument, he tried to apologize for what was said during the argument. Dong-Sun's later behavior best reflects which principle of communication?

Communication is irreversible and unrepeatable.

__________ is a specialized type of bullying that takes place through any type of electronic communication system.

Cyberbullying

Which of the following statements concerning monologic and dialogic communication is true?

Dialogic communication involves striving for empathy and mutual understanding.

Which of the following is an appropriate way to avoid ageism?

Do not assume that older people do not understand technology.

__________ theory uses the ideas of social exchange but goes a step further and claims that you develop and maintain relationships in which the ratio of rewards relative to your costs is approximately equal to your partner's.

Equity

C.J. is using a motivated sequence to persuade his audience. What will his first step be?

Gain attention.

Which of the following statements concerning communication apprehension is true?

Gaining experience helps to reduce communication apprehension.

Which of the following is a guideline for an effective apology?

Give assurance that it will not happen again.

When Henri wants to share information with Chantal but not with others in the room, he switches from speaking English to speaking French, which Chantal understands. Which of the following best describes what Henri does to keep his comments to Chantal private?

He encodes his message in a way he thinks only Chantal will understand.

Which of the following statements concerning appropriateness of topic selection is true?

If you are speaking to a culturally diverse audience, check to see what topics may be taboo for certain members.

Which of the following is a benefit of using effective nonverbal communication?

It increases your psychosocial well-being

Millie has decided to speak on antiques for her 6- to 8-minute informative classroom speech. In helping Millie make her topic manageable, what would be the best advice to give her?

It might be best to start dividing and subdividing your topic until you have something more specific than "antiques."

Which of the following statements is generally true about interpersonal communication?

It occurs between two people who have a relationship.

__________ communication is the general term used to describe communication from one source to many receivers, some of which may be scattered throughout the world.

Mass

Olivia does not want Justin to know that she is disappointed with the golf clubs he gave her for her birthday, so she smiles broadly and jumps up and down as if she is very excited. Olivia's use of nonverbal communication is an example of which principle of nonverbal communication?

Nonverbal communication helps manage impressions.

Before launching into her presentation to the board of directors, Sandra circulates through the room making small talk about the weather, the results of last night's ball game, etc. Sandra is engaging in __________

Phatic Communication

Brittany is delivering a speech to an audience from a culture with high uncertainty avoidance. What is the best advice that you can offer her?

Present information from experts.

Which of the following is a suggestion in the text for managing public speaking anxiety?

Project confidence by standing tall and maintaining eye contact.

Which of the following is one of the suggestions presented in your text for rehearsing a speech?

Rehearse in front of a mirror to better understand how you will look to your audience.

Which of the following is a good recommendation when tweeting?

Retweet if you wish to be retweeted.

Which of the following activities will help you develop the main points for your speech?

Select points that are most relevant to your audience.

Phatic communication is also referred to as __________.

Small Talk

__________ theory claims that you develop relationships that will enable you to maximize your profits.

Social exchange

Which of the following statements concerning the differences between written and spoken language is true?

Spoken language generally consists of shorter, more familiar words

Which statement is an example of nonsexist language?

The first-year students may require extra attention.

Which of the following myths of communication is identified in your book?

The more you communicate, the better your communication skills will be.

Which of the following is an accurate description of traditional couples?

They are interdependent and believe that each individual's independence must be sacrificed for the good of the relationship.

Tessa and Kesha are best friends. They meet each other at the student center to walk together to their next class. Given this scenario, what is likely to happen in the first stage of their conversation?

They will probably greet each other both verbally and nonverbally.

ommunication is perhaps the most primitive form of nonverbal communication.

Touch

Proficiency in sending and receiving nonverbal messages can directly affect a person's popularity.

True

Your regular seat in a classroom is an example of a secondary territory.

True

Which of the following guidelines does the text recommend in regard to the level of abstraction of language used in a speech?

Vary the levels of abstraction.

According to your text, couples who are separates view their relationship as __________.

a matter of convenience rather than as a result of their mutual love or closeness

The temporal dimension of context is __________.

a message's position within a sequence of events

Which of the following sources will enable you to secure the most reliable and valid research available?

academic research articles

Charlotte notices that her audience is starting to fidget and a few have begun putting away their materials. Charlotte needs to make one more crucial point before she ends her presentation. Her best course of action to adapt to her audience is to __________.

acknowledge the audience's feedback and explain that she has one more important point to make that will be worth their time

The principle of selective exposure suggests that listeners __________.

actively seek out information that supports their existing opinions, beliefs, values, decisions, and behaviors

During stressful situations, Quinn tends to play with his glasses to calm his nerves and focus his attention. Quinn's nonverbal action is an example of an __________.

adaptor

When Lilly interviewed Meisha for a job, she told her, "Meisha, you have been out of college for a very long time, and I don't think you would be comfortable with our young clients." Lilly's statement could be considered __________.

ageist

The "spiral of silence" theory suggests that you are more likely to voice __________ than __________.

agreement; disagreement

In his "I Have a Dream" speech, Martin Luther King, Jr. remarked, "I have a dream that one day my four children will live in a nation where they will not be judged by the color of their skin but by the content of their character." King's language use is an example of __________.

alliteration

Which of the following characterizes the deterioration stage of relationships?

an increase in withdrawal

The local newspaper allows readers to make comments on stories in its online edition. Readers do not have to give their names, and many of the comments are extreme. This is an example of __________ messages.

anonymous

Lillian is __________ when she expresses her regret for forgetting to e-mail her friend Emilio.

apologizing

When you have very limited time to present a persuasive speech, the best strategy for moving your audience toward your position is to __________.

ask for small changes in beliefs, attitudes, values, or behavior

Effective ways to gain attention for a speech include __________.

asking a question

Bonnie and Shawanna consider themselves friends because they work in the same office and occasionally go for drinks together after work, but they really do not have a great sense of loyalty to each other. We can assume that Shawanna and Bonnie's friendship is a friendship of __________.

association

Hannah and Henry formed a relationship based on the fact that they found each other physically attractive and have similar interests. Which theory appears to best explain this relationship?

attraction theory

The outline you use when you give your presentation should __________.

be brief, preferably just key words

To demonstrate charisma in a speech, __________.

be enthusiastic

Credibility refers most closely to what we call __________.

believability

In her speech advocating volunteering, Penny remarked, "By volunteering you get a chance to become more than a spectator in your city; you gain a sense of community spirit and start to see yourself as part of a community of neighbors and friends." Penny has made a motivational appeal based primarily on the need for __________.

belonging

If you argue that smoking in public places should be banned because cancer can result from breathing second-hand smoke, which type of argument are you using?

causes and effects

The vehicle through which we send messages is referred to as the __________.

channel

When you avoid eye contact or avert your glance to help others maintain privacy, it is known as __________.

civil inattention

Suggestions for achieving __________ in speaking style include: Be economical, use specific terms and numbers, and use short, familiar terms.

clarity

The __________ is designed to congratulate and inspire recent graduates and is often intended to mark the transition from school to the next stage in life.

commencement speech

The __________ pattern is often useful in informative speeches in which you want to analyze two different theories, proposals, departments, or products in terms of their similarities and differences.

comparison-and-contrast

To demonstrate your __________, show your listeners that you are knowledgeable and thoroughly familiar with your topic.

competence

When Aisha says to her best friend, "Where did you get that watch? I love it!" she is __________.

complimenting

E-mailing, blogging, and posting on Google+ and Facebook are all examples of __________ communication.

computer-mediated

When Ashley tells Jeremy, "I am going to study really hard for that history test," and Jeremy replies, "I know you will. You have a real drive to do well in school. I admire you," Jeremy is engaging in __________.

confirmation

Families that are high in conversation and high in conformity are called __________ families.

consensual

When we are listening to someone speak, we are not passive; rather, we nod our heads, purse our lips, lean forward, and so on. All of these nonverbal behaviors are used to __________.

control the flow of verbal messages

When Jeanne tells Dave, "I'm so stoked! I got an A on my chemistry midterm," and Dave replies, "I'm hungry. Let's get some lunch," Dave is engaging in __________.

disconfirmation

Once a relationship reaches the deterioration stage, some partners may pause and try to repair the relationship, while others may progress without stopping to __________.

dissolution

Xander has placed a nameplate on his desk with his name and title. This is an example of a(n) __________.

earmarker

Generally, people use facial management techniques to __________.

enable them to express feelings while achieving desired effects

When citing references in an oral presentation, you should __________.

err on the side of citing too much information about a source than too little

Mario has a deep commitment to the identity and beliefs of his Puerto Rican-American culture, following customs and embracing specific artifacts. This is Mario's __________.

ethnic identity

In researching a topic for a speech, the best way to begin your search is generally by __________.

examining what you already know

The facial feedback hypothesis posits that __________.

facial expressions influence levels of physiological arousal

If Libby's thesis for her persuasive speech is "Capital punishment deters crime," we can assume she is addressing a question of __________.

fact

Connotations of words are found in dictionaries. Connotations

false

When dealing with a collectivist culture, it is best to stress __________.

family, loyalty, and national pride

When someone sends a message in response to your initial message, such as laughing at your joke, he or she is sending __________.

feedback

Statements such as, "I'm going to tell you something because I consider you a friend," and "Please listen to everything I have to say before you respond" are most appropriately made in which stage of conversation?

feedforward

The information on the cover of a magazine that entices a reader to buy it is an example of __________.

feedforward

The statement "I may be wrong about this, but. . . ." best illustrates the element of communication known as __________.

feedforward

Public speaking is defined as a(n) __________.

form of communication in which a speaker addresses a relatively large audience

In a speech, the introduction should __________.

gain the audience's attention

Using logical appeals in persuasive speaking __________.

generally leads to more permanent commitment to your position and resistance to counterarguments

Caitlyn is always willing to confirm other people's importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating?

generosity

Angela moves out of the apartment she has shared with Eldon for four years and refuses to take Eldon's calls. She then throws a party to announce her return to the dating scene and to ask her friends to support her decision. We can reasonably assume from Angela's actions that she __________.

has entered the social separation phase of the breakup

Transitions in public speaking __________.

help the audience see connections among your points

Marion says, "Jon is a gay athlete." This is an example of what?

heterosexist speech

Fatima only wears one kind of perfume, Serenity. When Fatima's friends smell Serenity, they instantly think of her. In this case, the smell of Serenity functions as a(n) __________ message.

identification

Relationship rules theory helps people to __________.

identify successful versus destructive relationship behavior

During her speech on vacationing on the Greek island of Hydra, Anne asks her audience to imagine a place where the sounds of the sea and the wind are not interrupted by honking horns and screeching tires; a place where the only traffic sounds are the soft whirr of bicycle tires on the pavement. Anne is using __________ to give her audience a sense of the place.

imagery

Matthew did not anticipate winning the student service award, so he did not prepare a speech. When his name was called, he had to quickly think of a few words to say that would be appropriate for the occasion. Matthew's delivery method is best described as __________.

impromptu

Individualistic cultures put more emphasis on self-reliance, __________, and __________.

independence; individual achievement

Persuasion is best defined as the process of __________.

influencing another person's attitudes, beliefs, values, and/or behaviors

"I love you" and "I want to marry you" are statements that would most likely be said at which stage of relationship development?

intimacy

In his persuasive speech on eliminating the general education requirements at State U., Barry argues, "I've already taken two of the required 15 courses, and believe me they were a waste of time." Barry's use of reasoning from specific instances to a generalization is __________.

invalid because the number of specific instances is not large enough or diverse enough

The denotative meaning of a word __________.

is found in a dictionary

The transaction view is a more satisfying theory of the communication process than the linear view because it __________.

is representative of how communication actually happens

After Roberto arrived at the podium, the first words of his speech were an apology for lack of preparation. Roberto's apology __________.

is something he should have omitted

Artifactual communication would include __________.

jewelry

The lover who sees love as fun, a game to be played, is practicing which type of love?

ludic

In the workplace, __________ is a partnership in which an experienced individual helps a less experienced individual learn how to achieve his or her goals.

mentoring

"Do you understand what I've just asked you to do?" is an example of a(n) __________.

metamessage

When Manny compliments Matthew on his great oral presentation, Matthew replies, "It was nothing, anyone could have done that." Matthew's response to Manny's compliment is an example of __________.

minimizing

Generally, speakers who maintain eye contact appear __________.

more trustworthy than those who do not

Cameron's speech aims at getting his audience to vote in the upcoming election. Which goal of persuasive speeches best fits Cameron's topic?

motivate the audience to action

Of the following terms, which is the lowest in abstraction?

my orange tabby, Murray

In regard to delivery notes, your text suggests using __________.

only a delivery outline on 8 ½ by 11 inch paper

Which of the following sequences accurately depicts the five stages of conversation?

opening, feedforward, business, feedback, closing

If the thesis for Celia's persuasive speech is "Capital punishment should be eliminated," we can assume she is addressing a question of __________.

policy

An acceptable way to close a presentation is to __________.

pose a challenge to the audience

In constructing sentences for an oral presentation, it is best to favor __________.

positive over negative sentences

In the introduction of his speech, Quinton says, "I really don't know much about this subject, and I don't know how interested you might be in it, but. . . ." Quinton's use of language suggests __________.

powerlessness through the use of disqualifiers

Families that are high in conformity and low in conversation are called __________ families.

protective

Biases or prejudices of senders-receivers are examples of what kind of noise?

psychological

During a department meeting, Antonio's boss was discussing the new software that will be implemented in the department. Antonio was daydreaming about his upcoming vacation. We can assume that his boss's message was distorted by __________ noise.

psychological

The tendency to divide the various communication transactions into sequences of stimuli and responses is referred to as __________.

punctuation

When making the company newsletter, Janet includes the anniversaries of all the people of her race, but omits the anniversaries of the office's employees of a different race. Janet's behavior can be described as __________.

racist

Marty holds up two fingers while telling Henry he will be back in two minutes. Marty has used nonverbal communication to __________ verbal communication.

repeat

The more impersonal the interaction between people, the more likely they will __________.

respond to each other according to social roles

A question aimed at making a statement or producing some type of desired effect is referred to as a __________.

rhetorical question

In his speech announcing his candidacy for mayor, Hugh states, "Crime is a problem in our city. We need a better system of locking up the career criminals and patrolling our streets, and I have a plan to do just that." Hugh has used an emotional appeal to his audience's __________ needs.

safety

The first step in preparing an effective public presentation is __________.

select a topic, purposes, and thesis

In her speech announcing her candidacy for president of the Student Government Association, Rafaella states, "We need to build a better sense of community on campus by making the student center a place where students want to come to meet friends, share meals, and just talk. I have a plan to make that happen." Rafaella is using an emotional appeal to her audience's __________ needs.

self-actualization

In dialogue, each person is both __________.

sender and receiver

In her persuasive speech aimed at convincing her audience that global warming is a serious problem, Gay presents information on changing weather patterns, ice-cap depletions, and changes in arctic flow. Gay's use of reasoning is an example of reasoning from __________.

sign

Most business transactions take place at which proxemic distance?

social

Before going to a reception at the university president's house, Abby reminds her date, Homer, not to act like he is at a fraternity party. Abby wants Homer to be most aware of the __________ context.

social-psychological

The best organizational pattern for a presentation on the geographic weather patterns of the United States would be __________.

spatial

Interruptions, in contrast to back-channeling cues, are attempts to take over the role of the __________.

speaker

In his speech advocating a smoking ban on campus, Tyler stated, "Last month I distributed over 500 surveys to students asking if they favored a campus-wide smoking ban, and 395 indicated that they did. It is clear that the student body at State U. favors a smoking ban." Tyler has used reasoning from __________.

specific instances

Ethan is engaging in __________ when he retains a judgment of a close friend, despite the inevitable changes in the friend.

static evaluation

In which of the following situations would the rules of society most likely govern the interaction?

strangers conversing with each other as they stand in line for tickets to a movie

The __________ pattern of organization is useful in informative speeches in which you want to discuss how something is constructed and what it does.

structure-function

In a speech, the conclusion serves as the __________.

summary and closing

The linear model of communication is analogous with a(n) __________.

tennis game

When you come into a lecture hall early, place your books and jacket on a seat, and then go out to talk with friends, you have engaged in behavior best described as __________.

territorial

The thesis is __________.

the main idea that you want to convey to your audience

Analyzing the sociology of your audience includes considering __________.

their religion

Of the following terms, which is the highest in abstraction?

things to sit on

Temporal communication is concerned with __________.

time

Manuel plans to give a speech on how to cast a fly-fishing rod. What is the specific purpose of Manuel's speech?

to teach the audience how to cast a rod

When speaking about the various majors available at her university, Mary divided her presentation by colleges: Majors in Engineering, Majors in Arts and Sciences, and Majors in Education. Mary's organizational pattern is __________.

topical

According to the text, which of the following is an appropriate topic for small talk?

topics that stress similarities rather than differences

"Mankind will soon walk on Mars" is an example of sexist language.

true

Sunglasses may be regarded as communication noise.

true

Robert is not prepared for the discussion in history class this morning. Every time the history instructor asks the class a question, Robert looks down and avoids eye contact with the instructor. Robert is displaying __________ cues.

turn-denying

After listening to Porter talk on and on about how hard his communication theory class is, Pepper finds an opening in the conversation and says, "Porter, I have something to say." Pepper is using a __________ cue.

turn-requesting

Artemis and Diana are engaged in a conversation about global warming. After speaking at length about the importance of the issue, Artemis says to Diana, "You think this is important, right?" Artemis has used a __________ cue.

turn-yielding

If the thesis for Grant's persuasive speech is "Capital punishment is inhumane," we can assume he is addressing a question of __________.

value

Active verbs, imagery, and figures of speech are helpful for achieving __________.

vividness

Paralanguage may be defined as the __________.

vocal but nonverbal dimension of speech

Christina and DeAnna were having a quiet conversation over drinks before the band started to play, but now they have to shout and even then can't really hear what the other is saying. We can assume that once the band started to play, the signal-to-noise ratio in this scenario __________.

went from high signal/low noise to low signal/high noise

To demonstrate character in a speech, stress __________.

your fairness

Once the thesis is formulated, questions about the thesis help to generate __________.

your main points