Speech final review

Which of the following is an accurate statement about listening?

Listening is a skill that needs to be learned.

Bill accepts Joe's uncomfortable quirkiness because Joe makes him laugh a lot. Based on what we know, what can be inferred?

The rewards of Joe's humor outweigh the cost of his quirkiness.

According to Gibb's checklist, ____________ statements are often expressed as "You" statements.

judgmental

People who exhibit which of the following skills are more likely than others to be hired and promoted?

listening

Which of the following is an example of metacommunication?

"I hate it when you yell at me."

Jamal announces to his wife, Sarah, that he's decided to go on a trip to Las Vegas with his friends. They are set to leave in two days. Sarah angrily replies, "If that's what you want to do, it's fine by me." What would be the best way for Jamal to respond to this statement?

"It sounds like you aren't too keen on the idea of me going on this trip. Am I right?"

"You asked me to tell you what I really thought about your idea, and then when I gave you my opinion, you told me I was too critical." This is an example of which step of an assertive message?

A behavioral description

When Jackie speaks up during a meeting, her comments tend to be judged more harshly. Yet if Jackie doesn't assert herself at work, she will not get a promotion. How would the text describe her dilemma?

A double standard

Ben and Marianne have been dating for over a year now, but things have changed in the last few months. They don't talk very often anymore. Marianne asks Ben if he'd like to go to dinner and he replies "I would, but I have a lot to do around the house." In truth, he doesn't really have all that much to do. What stage of Knapp's developmental model are they most likely in?

Avoiding

If Tom minimizes the importance of Sandra's attempts at serious communication, he is demonstrating which of the following distancing tactics?

Discounting

In the developmental model, which stage of conversation development is the one in which people get acquainted by making "small talk"?

Experimenting stage

Suzanne really likes Claire, but she never shows it outwardly. This is an example of ___________.

High affinity/low immediacy

In which stage of Knapp's developmental model does a truly interpersonal relationship begin to develop?

Intensifying

Susan tells Jill that she played softball when she was young, something Jill didn't know. Bobby accidentally tells Dedrick some highly personal news about his arrest last week, something Dedrick didn't know. What best describes how the two statements compare?

Neither are disclosures because the first is not significant and the second is not deliberate.

____________ is the inability or unwillingness to express thoughts or feelings in a conflict.

Nonassertion

According to one report, how does the number of online friends compare to the number of physical ones for the average person?

Online friends are double the number of physical ones.

Marissa and Keith, now college seniors, have been good friends since high school. If their opposite-sex friendship is similar to that described in research, which of the following is likely to be true?

Only Marissa will describe their relationship as platonic.

____________ is the distinguishing characteristic in win-lose problem solving.

Power

Which of the following involves the use of silence and statements of encouragement to elicit a response from another person?

Prompting

John and Cynthia went on a date. During dinner, John consistently made eye contact with Cynthia and nodded his head as she was talking. However, instead of focusing exclusively on Cynthia, John was thinking about the game that he was missing. Which type of faulty listening behavior was John exhibiting?

Pseudolistening

Which of the following professions would have the greatest need for relational listening in their work?

Psychologist

Which of the following is an example of a directly aggressive message?

Shut up before I shut you up.

Silent treatment that conveys the message "you aren't even worth my attention" is what kind of disconfirming message?

Stonewalling

Which is the most true of love languages?

The best way to express a love language to a partner is in the love language he or she prefers.

Which best describes similarity as an influential factor of attraction?

We like people whose temperaments, values, and life goals seem similar to our own.

The best way to provide social support is to utilize ____________.

a variety of supportive responses that meet the needs of the occasion

You hung up without saying goodbye last night." This is a(n) ______________ description in that it calls attention to an occurrence without judging or editorializing about it.

behavioral

Due to their ____________, during disagreements males tend to experience greater physical arousal than women in the form of increased heart rate and blood pressure.

biology

When time is limited and the issue unimportant, the best method of conflict resolution is ____________.

compromising

Adriana had been on the telephone for a while talking with a friend. When she came out of her room, her mom asked her what she had been doing. Adriana perceived this question as an invasion of her privacy. Which type of faulty listening behavior was Adriana guilty of?

defensive listening

Gibb's checklist recommends ____________ messages, which show that you can accept another's feelings and put yourself in his or her place.

empathic

In which stage of Knapp's developmental model is the relationship generally pleasant and uncritical and the commitments minimal?

experimenting

In the question-and-answer period following his speech, Will responded: "If I understood your question correctly, you are asking how I interpret the legal battle. Am I correct?" In this instance, Will is __________.

paraphrasing

All during class, Shondra was distracted by the construction work going on outside. As a result, she couldn't remember most of the teacher's lecture. Shondra's listening difficulties, in other words, were caused by __________.

physical noise

Anita had received some upsetting news just before beginning her shift as a waitress. All evening long, Anita was taking people's orders incorrectly. She was also having trouble listening to her manager's direction. Which reason best explains Anita's poor work performance?

psychological noise

o effectively paraphrase a message, one should _________.

reflect the underlying meaning of the speaker's remarks

Which type of listener only pays attention to the parts of conversation that interest him or her?

selective listening

A blatant sexual overture, or any verbal or nonverbal behavior that creates a "hostile work environment," is called ____________.

sexual harassment

One quality of online communication is its potential to convey ___________.

validation