SPH 106 pearson revel ch. 5-7

How should we as listeners make accurate judgments about others' nonverbal messages?

Develop a hypothesis and test its validity

After the weekend, the sales team usually greeted each other with a brief "How are you today?" before beginning their Monday morning meeting. Everyone was surprised and upset when Louie responded with a detailed account of his financial worries and his impending divorce. What was Louie doing incorrectly?

He was violating the cultural context of the conversation.

Which of the following is the BEST example of an unqualified compliment?

I was really moved by your thoughtful letter.

What are unsupportive attempts to take over the role of the speaker?

Interruptions

Which of the following represents an encoding skill related to nonverbal communication behaviors?

Keep your nonverbal messages consistent with your verbal messages

According to recent research, when messages spoken by men and women are transcribed, native English speakers do what?

Native English speakers cannot identify which were spoken by women and which were spoken by men

Which of the following is the BEST description of an assertive communicator?

Paul is eager to advocate for the Green Party candidate, but also respects Zoe's position.

When asked about the candidate, Gloria just said, "He's a bigot." Her description could be classified as what?

Snarl words

When a speaker avoids eye contact with the listener, continues gesturing, and inserts vocalized pauses, which type of conversational cue is occurring?

Turn-maintaining

Which of the following scenarios does NOT meet the definition of interpersonal communication?

a young man watches a lecture for an online course on his laptop

Which of the following communication relationships ranks closest to the impersonal end of the interpersonal continuum?

bank teller helping a customer

each person is clearly both speaker and listener, sender and receiver; mutual respect is apparent. What is this?

dialogue

During the wake, many mourners simply offered hugs instead of words to the grieving family, an example of nonverbal messages as what?

emotional expression

Which of the following behaviors most often accompanies lying according to researchers?

exhibits greater pupil dilation and more eye blinks

Which stage of conversation reveals that business is completed?

feedback

When Dee called her father, she said, "I'm afraid I have some bad news." This is an example of which stage of conversation?

feedforward

In order to be a competent communicator, an effective conversationalist most needs to display what?

flexibility

In terms of body communication, which attributes provide significant advantages in a wide variety of situations, according to the text?

height and attractiveness

When Jean found out that her daughter's kindergarten teacher was gay, she told all her friends that he would be "especially good" with young female students. Jean is guilty of using what type of language?

heterosexist language

When Kenn spread his hands wide to indicate the size of the largemouth bass he caught, he was using which type of gesture?

illustrator

Leah and Anna are seated next to each other at an off-campus seminar. During the presentation, Anna leans over and whispers, "I don't really understand, do you?" Leah smiles and responds, "This is my second try! I can help you during the break." Later, they sit together at lunch and learn that they share the same majors and hometowns. This communication demonstrates the principle of what?

immediacy

What strategy can BEST help us distinguish between similar yet different people, objects, or events?

indexing

April has a major test tomorrow, and she likes quiet when she is studying. When her roommate turns on a loud, heavy-metal song, April hurriedly says, "Wow, that's really intense, isn't it?" This is an example of what type of message?

indirect

A salesperson who catches your eye when you walk into a store and smiles at you repeatedly as you browse is using nonverbal messages to do what?

influence

As a student teacher, Bradley relied on his supervising teacher to show him the ropes. When it was his turn to take over the class, everyone was on their best behavior. But Bradley only called on his supervisor's favorite students, and was very critical of those students his supervising teacher had labeled "brats" privately. Which type of conceptual distortion is Bradley exhibiting?

intensional orientation

Primary affect displays include all of the following EXCEPT what?

jealousy

Disconfirming language can most accurately be explained as what ?

language that alienates and separates

Lizzie is nervous before her job interview. But as she walks in, she decides to put her best foot forward by smiling, offering a firm handshake, and looking the interviewer directly in the eye. Lizzie is using nonverbal messages to do what?

manage impressions

Raj begins his speech asking the question, "Where is home?" He then continues by discussing how home used to mean his birthplace in Bangalore, but now it means an apartment in Chicago near Wrigley Field. Which principle of verbal messages does this demonstrate?

meanings are in people

Carla had been upset for days about her finances for next semester. She decided to ask her roommate what to do, who told her to go straight to the Financial Aid Office. This is an example of ?

meta-advice

Which of the following cultural identifiers is considered the LEAST appropriate?

non-white

denotative meaning is?

objective

Which of the following is a suggested strategy for introducing people?

provide enough detail and context for further interaction

When a public speaker scans the eyes of the audience, he or she is generally what?

seeking feedback

Dom, the older manager of a high-end restaurant, calls all his young female servers "honey" and "sweetie-pie" when asking them to do something. Dom is using what type of language?

sexist language

On a flight, Kay ended up sitting next to a woman who was watching Gilmore Girls on her iPad, which prompted a few remarks about loving the series and its characters. This conversation is BEST characterized as what?

small talk

When issuing an apology, you should be _____ and _____?

specific;apologetic

What is the tendency to retain evaluations without change, although the reality is actually changing?

static evaluation

If a writer uses a smiley in a text message instead of saying "I'm just kidding," this is does what to the nonverbal expression?

substitutes for nonverbal expression

As a volunteer at the food pantry, Maria tries hard to make clients feel comfortable. When one young mother selects only cookies and cereal for her shopping cart, Maria mentions that she just restocked the produce aisle this morning. Which maxim of polite conversation is Maria applying here?

the maxim of tact

What does our use of different proxemic distances in different circumstances reflect?

the types of communication expected

Alicia and Erin were in the middle of an unpleasant argument about the monthly budget. In exasperation, Alicia raises her hand to indicate "stop." This is an example of which function of nonverbal messages?

to control

Wendy is away at college, and usually talks to her parents every few days. But when they cancel her credit card after receiving a huge bill, she doesn't call them for over a month and ignores their texts and calls. This demonstrates the use of silence to?

to hurt others

If a researcher was studying a culture and its paralanguage, the study would include what?

variations in rate

When it comes to emotion and culture, it is most accurate to say that ?

while emotions may be experienced similarly in different cultures, they are displayed differently