SSGB II, Six Sigma Goals

Using six sigma methodology, a company at 6.0 would have a failure rate of: A. 3.4 ppm B. 233 ppm C. 1350 ppm D. 6210 ppm

A. 3.4 ppm

From an upper management perspective, what has been the principal motivating factor in embracing lean six sigma? A. Bottom line results B. Market share growth C. Defect reductions D. Customer focus

A. Bottom line results

Why has six sigma been so successful for many organizations? A. Bottom line results are enhanced B. A +/- sigma shift is included C. An undisciplined approach is used D. Sound statistical approaches are eliminated

A. Bottom line results are enhanced

Which of the following is a measure of marketplace response? A. Customer courtesy ratings B. The cost of quality C. The percentage of defects generated D. A reduction in product or service variation

A. Customer courtesy ratings

Why is the PDCA cycle so readily accepted by most American teams and individuals? A. It is the natural way that most people already approach problems B. It was promoted by Dr. Deming who has a wide American following C. It has been widely used in Japan with success D. It requires much less work than comparable improvement techniques

A. It is the natural way that most people already approach problems

In highly effective six sigma companies, most employees receive some training. What group is most likely to receive sponsorship training? A. Senior management B. Master black belt candidates C. Black belt candidates D. Green bent candidates

A. Senior management

Why is six sigma called TQM on steroids? A. Because of the extensive training element required B. Because of the inclusion of statistical and lean tools C. Because of the heavy impact of top management support D. Because of the impact of cost savings on the bottom line

B. Because of the inclusion of statistical and lean tools

If a metrics format were being developed to track marketplace response, which of the following items would be included? A. Cost of quality B. Customer retention C. Cycle time reduction D. Profit margin on sales

B. Customer retention

An organized and disciplined approach to problem solving in most six sigma organizations is called: A. SIPOC B. DMAIC C. PDCA D. DPMO

B. DMAIC

An advantage of training managers in six sigma concepts before improvement team members is which of the following? A. Managers have more time available for training B. Managers must lead the deployment of six sigma C. Managers must understand the concepts better than the team members D. Managers must pay for worker training

B. Managers must lead the deployment of six sigma

Identify the quality guru who believed the best approach to understanding the purpose of a quality system would be the four absolutes of quality management. A. Dr. Feigenbaum B. Philip Crosby C. Dr. Deming D. Dr. Juran

B. Philip Crosby

One of Dr. Deming's 14 points for management states, "Cease dependence upon inspection as a way to achieve quality." The underlying tenet of this statement is which of the following? A. Many American companies employ too many inspectors; perhaps 5-10% of the work force B. Quality should be built into the product, not inspected in C. In most cases, the worker should perform his/her own inspections and not rely on someone else D. Most manual inspection will miss 10-20% of defects under typical working conditions

B. Quality should be built into the product, not inspected in

The concept behind PDCA is: A. The Deming/Shewhart cycle B. Process flow C. Continuous improvement D. Satisfying suppliers

C. Continuous improvement

Which if the following quality luminaries would be most clearly identified as a proponent of improvement and breakthrough projects? A. Ishikawa B. Deming C. Juran D. Crosby

C. Juran

In what areas would upper management be most helpful in the initiation of a six sigma effort? A. Providing direct training to black belts B. Standardizing business operations C. Providing key resources to the organization D. Directing the improvement projects

C. Providing key resources to the organization

Short-term tactical plans are: A. Usually defined by customer B. Set before objectives can be determined C. Supportive of strategic objectives D. Normally opposite to long-range objectives

C. Supportive of strategic objectives

A company struggling with low performance in terms of quality, profitability, and productivity is considering a six sigma initiative. A decision to proceed would be considered: A. Smart, they have a lot of low-lying fruit B. Unwise, they probably can't afford the effort C. Unwise, they need to attend to basic activities first D. Smart, they obviously need a six sigma structure

C. Unwise, they need to attend to basic activities first

The term "metrics" most frequently refers to: A. A unit of measurement B. The metric system C. The science of weights and measurements D. An evaluation method

D. An evaluation method

If one chose to look at any business enterprise on a main level basis, which of the following categories would be integrated into other KPIV and KPOV areas? A. Process B. Operations C. Business D. Technological

D. Technological

According to Pande, which of the following is a legitimate reason for embracing a six sigma effort? A. The company currently has an effective improvement effort B. Current changes are overwhelming the company resources C. The potential gains aren't sufficient to fund six sigma D. There are difficulties in meeting customer requirements

D. There are difficulties in meeting customer requirements