Staff Stress and Resilience

4. A health care team member is experiencing negative self-talk and intrusive thoughts about increasingly high numbers and acuity of patients during a pandemic. What self-care practice can help this team member cope? A. Begin a daily journal expressing feelings and concerns. B. Go out for a drink with other health care team members at the end of the shift. C. Share details of the workday and challenges with family. D. Offer to mentor a newly hired health care team member. A

A. Begin a daily journal expressing feelings and concerns.

2. A health care team member has had a lengthy and difficult family meeting. When leaving for the day, the team member says, "I've got plenty of my own problems. I don't have the energy to deal with this family." What is this team member experiencing? A. Compassion fatigue B. Personal life-related stress C. Discomfort with this family D. Inability to adapt A

A. Compassion fatigue

8. What action can an organization take to assist health care team members dealing with compassion fatigue and burnout? A. Provide crisis and pandemic specific training. B. Conduct a workshop on conflict management. C. Mandate weekly summaries detailing challenging patients. D. Conduct regular surveys of job satisfaction. A

A. Provide crisis and pandemic specific training.

7. Posters at the workplace that remind the health care team members to use breathing techniques, walking meditation, and mindfulness are examples of what burnout preventive method? A. Team presentations B. Organizational messaging C. Interdisciplinary communication D. Celebratory rituals B

B. Organizational messaging

3. What actions can the organization use to promote health care team members' understanding of the need for self-care? A. Mentoring during orientation B. Schwartz Rounds® C. Recognizing success and celebrating milestones D. Ensuring that shadowing takes place beyond orientation B

B. Schwartz Rounds®

1. A health care team member is having difficulty separating personal emotional responses to a patient's distress over a terminal diagnosis related to a pandemic. What action is most appropriate? A. Maintain an emotional distance from the patient. B. Ask for a different patient assignment. C. Discuss issues with another team member. D. Share personal experiences with the patient's family. C

C. Discuss issues with another team member.

6. What is a protective measure that can help prevent burnout? A. Actively listening among health care team members B. Reviewing patient care guidelines as a team C. Practicing burden sharing D. Keeping consistent records C

C. Practicing burden sharing

10. A patient is intubated and is in multiple organ system failure. The family is not ready to accept the terminal illness and wishes everything done in case of cardiac arrest. The team member understands that the family is entitled to make care decisions they deem to be in the patient's best interest. What is the team member experiencing? A. Apathy B. Justice C. Resilience D. Denial C

C. Resilience

9. A health care team member comes to the manager to discuss a challenging patient and family encounter. How should the manager respond to support team wellness? A. "Have you considered keeping a journal related to your experience with this patient?" B. "What have you done to keep a positive attitude that allows you to continue supporting this patient?" C. "Would it be helpful for you to shadow another team member?" D. "Let's set up an interdisciplinary team meeting to discuss this patient's care." D

D. "Let's set up an interdisciplinary team meeting to discuss this patient's care."

5. A health care team member is beginning to experience burnout. What action indicates self-awareness and positive steps toward a resolution of the burnout? A. Offering expertise as a mentor B. Using a lunch hour to vent C. Offering to work overtime D. Practicing walking meditation D

D. Practicing walking meditation