Staffing Function of Management

What is progressive step termination?

The manager has followed the steps in the company's P&P for terminating an employee - warnings, write-ups, etc.

Why are performance-based interviews important?

"A leopard doesn't change his spots" - how someone responded or reacted in the past predicts how he/she will behave in the future

You are interviewing a prospective employee. You need to explain the job, the corporation, and the expectations you have. You also know that the candidate needs to have an opportunity to learn about the company and have questions answered. How much of the interview time should you spend talking vs. listening to the candidate?

20% - you should be listening to the candidate and deciding if they have not only the necessary skills for the job, but that they will be a good fit for the organization.

The staffing & staff development function of management can best be described as:

Acquiring and building staff to meet the needs of the organization

What does Employment-at-Will mean?

An employee can be terminated at any time without a reason. An employee can quit without giving a reason.

What do performance-based interviews do?

Ask the candidate to describe an example illustrating how he/she responded to a hypothetical situation, or a particular behavior.

What should effective appraisal systems do?

Be clear, open and fair Offer rewards to recognize productivity ($$) Acknowledge the appraiser's leadership qualities

When might an effective manager coach an employee?

Before beginning a project After the employee successfully completes the project

True or false? The staffing function of management is just about hiring the best person for the job.

False

How can you empower employees to do a good job?

Give the employees a voice in decision making within the organization Share mission, standards & expectations of the organization Describe the reasons behind decisions made within the organization

What are some of the purposes of a performance appraisal?

Help staff to improve Improve organizational effectiveness

A candidate arrives for an interview. His name is Carlos Garcia, and he has a dark complexion with dark hair and eyes. He claims to have grown up in Texas as a "regular American cowboy wanna-be". You suspect he may be an illegal alien. How should you handle this situation?

Let the HR department handle it. It is not your place to figure out his employment status. The application should ask if the candidate is eligible for employment in the US. The HR department will complete the I-9 form, which verifies legal employment status in the US.

What might an AD do if there is no money in the budget for continuing for staff education?

Make sure the staff knows about free continuing education opportunities - inservices and other in-house training. Free continuing education may be available on the Internet, but if you need CEs for NCCAP certification they have to be pre-approved for them to count.

Does every company have to provide FMLA?

No - FMLA applies to all: - public agencies, including State, local and Federal employers, and local education agencies (schools); and, - private sector employers who employ 50 or more employees for at least 20 workweeks in the current or preceding calendar year - including joint employers and successors of covered employers.

What is OSHA and what do its letters stand for?

OSHA = Occupational Safety & Health Administration It is a federal agency whose purpose is to ensure that the workplace is safe for employees.

The best questions to be used in an interview should be:

Questions where the candidate can share experiences that they had handling certain situations that came up

Rehabilitation Act of 1973

Related to certain discrimination based on handicap status

National Labor Relations Act

Related to protection to members of labor unions, but this portion of the Act has been repealed.

Age Discrimination in Employment Act of 1967

Relating to discrimination based on age with respect to persons 40 years of age or older

Title VII of the Civil Rights Act of 1964

Relating to discrimination on the basis of race, color, religion, sex, or national origin

Equal Pay Act of 1953

Relating to discrimination on the basis of sex in the payment of wages

What is the Family and Medical Leave Act (FMLA) of 1993?

The Family and Medical Leave Act ("FMLA") provides certain employees with up to 12 workweeks of unpaid, job-protected leave per year, and requires group health benefits to be maintained during the leave as if employees continued to work instead of taking leave.

Which is more important when hiring the right person for the job?

The candidate has a caring heart and has experience that supports the organization's vision, standards and expectations OR The candidate has years of experience as an activity director

What happens when you don't follow proper procedures for terminating an employee?

The employee may be able to draw unemployment - even if they were fired for cause, and even though NC is an "employment at will" state.

Whose responsibility is it to ensure that APs have the knowledge & skills to do their jobs effectively?

The organization and the AP both have responsibility for this.

What are some reasons that can be used for not hiring a candidate as an activity director in a certified religiously-affiliated nursing home?

The same things that would be reasons for not hiring in any facility

Performance appraisals are:

a. A communication tool between the employee and the supervisor b. An opportunity for the supervisor to discuss everything the employee has done wrong over the course of the appraisal period

Which of the following can be used when interviewing employees?

a. Asking the candidate about his/her children b. Having the candidate complete a written assignment c. Using a group of people to interview the candidate at the same time d. Asking the candidate about the condition of their back to lift heavy items e. Telephone interviews f. Watch the candidate interact with resident in an activity

What are the basic principles of staffing & staff development?

a. Coaching is an important function of every manager. b. Staffing should be in keeping with the overall organizational goals and objectives of the organization. c. Staff should be encouraged to grow and develop their skill set through assigning them new and different tasks periodically

What procedures does the staffing function include?

a. New hire orientation b. Performance appraisals c. Professional development d. Coaching, counseling & termination e. Recruiting, interviewing & hiring