Study Guide 2

AI planning challenges

AI Strategy Cognitive Ergonomics Data Management Digital Transformation IT's Role Skills Development Testing and Audit

Which of the skills below are needed for effective ET management?

Agility Open-mindedness

Component of managing emerging technologies.

Assessment for business and technical potential Identification Connection with real business needs and opportunities

Governance Practices

Assign IT resources Decompose IT service offerings Define clear accountabilities Educate all employees Establish review boards Provide choice within guidelines Transform shadow-IT Update policies and guidelines

Problems arise when the ___________ espoused by IT conflict with those of the organization or a part of the organization.

Assumptions and Values

Types of Shadow-IT

Bricolage End-user Computing Personal IT Software-as-a-Service Third Party Access Unintended Use Workarounds

characteristics that tend to be part of IT-Business partnerships in reality.

Business assumptions of IT tend to cluster into patterns The business is often disengaged from IT work The partnership varies by individual, process, and function at multiple levels

Select all the drivers below for business adoption of AI.

Business cost reduction Strategic advantage Speed of decision-making

Reasons for using Shadow-IT

Competitive Pressure Ease of Use IT processes and Constraints IT inability to relate to the business Lower perceived cost and turnaround Necessity Rising Expectations

Which of the following ARE reasons that APIs are now considered important business model drivers that warrant the attention of higher level executives?

Creating new revenue streams Enable the monetization of core assets Enable the reuse and sharing of core assets

Dimension of interpersonal interactions ------ Management of Politics and Conflict *

Developing ways to effectively address conflict and deliver creative solutions

which describe the results of complex relationships, such as the one between IT and business?

Difficulty communicating Unclear expectations Unclear accountabilities

Select all the reasons below that cloud computing disruption HAS benefitted the IT group within an organization.

Enables rapid experimentation at a relatively low cost Changes from computing from scarcity to computing of abundance Easier to deploy standardized applications

Items below that ARE examples of treating non-full time staff in a dehuminazing way?

Expected workhours Different ID badges Excluded from volunteer opportunities Excluded from team meetings

items that ARE related to the advantages of using contingent staff to access specialized skills?

Focus on competency gaps Release employees to add the most value Focus on strategic projects

Disruption's that are widely agreed will result from AI adoption

Transform businesses from a structured approach to a natural interaction that adapts to context and conditions. Transform IT management from managing programming to controlling, managing, and monitoring AI. Need to address legal and ethical privacy issues due to AI decision-making. Replacement of numerous components of knowledge-workers jobs.

Questions an organization needs to address when beginning to work with APIs.

What monetization strategy should we use? How can we attract and build partnerships to enhance our API strategy? Which of our platforms need APIs?

Which of the practices below should be adopted for emerging technology work?

Work with vendors to identify new technologies and opportunities. Partner with vendors to support the technology transfer process.

Which of the following ARE drivers for the evolving composition of the IT workforce?

Workers' ownership of cutting-edge technology resources. Executives are ensuring that hiring metrics match industry norms.

Outsourced

a local worker who is an employee of a vendor and dedicated to a particular project

Permanent Contingent

a long-term worker hired through an agency with benefits from the agency

Implementation Partner

a worker who is an employee of a vendor and skilled in a particular application or type of software

Managed Services

a worker who reports to a service provider to manage specific types of infrastructure services

Financial awareness

acting in accordance with how value is delivered

Expertise

applying knowledge to a particular business situation

Execution

operationalizing the business understanding and developing a vision

the traditional business-IT partnership is NOT

supportive

Dimension of interpersonal interactions ------ Non-Technical Communication

the ability to use business language

Dimension of interpersonal interactions ------ Social Skills

the bonds that build trust and mutual understanding between diverse groups

Dimension of interpersonal interactions ------ Professionalism

the unarticulated set of working behaviors, attitudes, and expectation that keeps teams of diverse individuals working towards the same goal

Business knowledge

understanding the business goals and context, language, and processes

According to the focus group, which of the following IS a reason for organizations' slow adoption of AI?

Needing lower cost, lower risk, faster deployment, easier solution management, a common infrastructure. Seeking the right role for AI Waiting for clarity on how AI will be applied in the future Learning to manage AI, which flips between being a technology and a solution

Sources of Organizational disruption

New Risk New delivery methods

Roadblocks to achieving an ideal future state in the face of disruption

Technology People, processes, structures

characteristics that are part of an Ideal IT-Business partnership.

Mutual recognition of IT value Trust between the two groups A blurred line between business and IT

Which of the practices below ARE recommended for managing emerging technologies?

Go with the energy Be brutal and quick Educate others

Activities that the focus group DID identify as IT's role in disruption.

Help business leaders distinguish between hype and true disruption Protect the organization from information security risks Bring new technology opportunities to the business

Predictions made by the focus group about the future of IT?

IS will become a portfolio of services by arm's length providers IT will seek to achieve speed through developing partnerships Tight central control and delivery will diminish IT will become a planning and integration function IT will become a business-managed concern

Assumptions that business often makes about IT?

IT is a necessary evil IT is a support, not a partner Business can do IT better Business and IT are equal partners IT rules

WAYS FOR IT to integrate and leverage shadow-IT with the focus group's explanation

IT needs a new mandate IT needs new skills IT needs to devote resources to BT IT needs to lead business initiatives Partner more effectively BT initiatives

Which of the factors below can help determine the pace of change for an organization?

Industry Market aggressiveness Corporate philosophy

Which of the following are reasons for the growth of shadow-IT?

Lower perceived cost The consumerization of business applications Due to pressures of digital transformation

Which of the following IS a result of moving into the API Economy?

Products are APIs in a global market. Platforms are mediating entities that facilitate interactions that create value. Individual businesses become platforms. Competition is about the best platform strategy and ecosystem to back it up.

Management best practice for contingent IT workers below with its associated description or rationale.

Provide Leadership for Staffing Issues Develop Face-to-Face Relationships Treat Everyone as Part of the Team Unified Management

Which of the following IS a way in which AI is used or expected to deliver business value?

Replacing or augmenting human labor Supporting human decision-making Creating new products and services

Freelancer

Skilled worker who does technical Job

types of IT work below are appropriate for full-time workers?

Strategic Visioning Architecture