Study Guide - test 1

Managers can expect communication to take up at least -----of their workday.

80%

Which of the following is a potential problem with using artificial intelligence (AI) to mediate between the things of production and the humanity of production?

AI causes lower level jobs to be lost

The organization is accomplishment oriented, with the focus on competition and getting jobs done

Achievement

The organization is dynamic and changing, where people take risks

Adaptability

Which of the following is making life hard for foreign companies in all industries?

All of these choices New regulations Higher costs Increased taxes

There are different types of culture, including which of the following:

All of these options Involvement culture Achievement culture Adaptability culture Consistency culture

The planning function of management involves which of the following:

All of these options Setting priorities for certain tasks Creating a plan Allocating employee resources Creating timelines

Frank and Lillian Gilbreth used which of the following methods to study a job:

All of these options - fatigue Studies time studies motion Studies

When planning a professional presentation, you should consider____.

All the above The primary goals you want to accomplish What key messages you want to communicate to your audience What impact you want to have on your audience

Kyoko applied for a job as a teller at two local banks. She got an offer from one bank, and she accepted that offer, saying she would start work in two weeks. But three days later, she got an offer from the second bank with a higher salary than the first bank was offering. Kyoko doesn't know what to do. Does she have to work for the first bank, or could she work for the second bank, instead? What is this an example of?

An ethical dilemma

Which of the following are cultural dimensions identified by Geert Hofstede:

Assertiveness

After a customer jokingly tweeted he would like Morton's The Steakhouse to deliver him dinner at the Newark airport, Morton's was able to track down the customer's typical order, the flight he was on, and have dinner waiting for the customer when he got off the plane.

Big data analysis

Chase-Pitkin Home & Garden hardware stores use reports to monitor which items were contributing to shrinkage, the difference between recorded and actual inventory.

Business Intelligence

Managers ability to make data driven decisions, may involve understanding which of the following:

Business analytics

Every year, the entire company gathers to watch employees with 25 years of service get a gold watch, showing that the company values loyalty and length of service.

Ceremony

Which of the following is NOT part of a company's general environment?

Competitors

The organization is stable and structured, with clarity and established procedures

Consistency

At the Ritz-Carlton hotel, employees can spend up to $2,000 per guest, per incident to satisfy customers. But managers at the Ritz-Carlton monitor how much is actually spent, and they know that employees can often satisfy customers for much less than $2,000.

Controlling

Management's obligation to make choices that will contribute to the well-being of both the organization and society is known as which of the following:

Corporate social responsibility

Which of the following statements are true about organizational culture? Check all that apply.

Culture can create a competitive advantage for a company. Company cultures are positive — if an organization has a culture, it will have higher productivity. The actions managers take can change a company's culture. Employees may be unaware of the underlying assumptions that guide an organization's culture.

The leading function of management involves the following, EXCEPT?

Directing the behaviors of employees

This individual used Maslow's work as the basis for his own work defining two different types of managers.

Douglas McGregor

Managers must be ready to react and respond to subtle environmental shifts due to the fact that the environments in which businesses operate are increasingly _____.

Dynamic

Mary is a baker who makes the most beautiful and delicious cakes in town. Unfortunately, her cakes are also very expensive because for every finished cake she produces, she throws away three cakes that aren't just right. What is the best way to describe Mary's work?

Effective but not efficient

With Fritz Roethlisberger, he conducted the Relay Assembly Test Room experiments at the Hawthorne Electric Plant.

Elton Mayo

Learning to communicate with candor can mean breaking old habits, which is sometimes difficult. What benefits of using candor make the effort worthwhile?

Employees feel comfortable speaking freely, knowing that they can trust their managers. There is a greater exchange of ideas, which promotes learning in the organization.

After attending a management conference, your CEO tells you that he is thinking about changing your company to a bossless organization. Which of the following outcomes will you tell your CEO is likely to result from this change?

Employees in the company may make better decisions than they did previously. The company will become more hierarchical.

All of the following are a part of a company's task environment except _____.

Employers

The following represents individuals who start organizations based on an innovative idea.

Entrepreneur

Companies create a high-performance culture by which of the following, EXCEPT:

Establishing a clear hierarchy of authority

Culture can be defined as the ability to speak different languages.

F

Managers are not responsible for providing structure, order, and consistency.

F

The Hawthorne studies resulted in the movement toward scientific management.

F

Nonverbal communication has the biggest impact when using _____.

Face to Face Communication

Globalization refers to the trend toward a less integrated and more independent economic system globally where barriers to cross-border trade and investment are increasing.

False

John Case, in his book called Open-Book Management, suggests that management should only provide workers with the company's financial information in times of crisis.

False

Most people trust verbal communication rather than nonverbal communication.

False

Starbucks elected to pay higher prices to coffee growers who meet a list of quality standards that impact social, environmental, and economic standards. Which part of the triple bottom line does this impact?

Financial performance

Who is considered the "father of scientific management"?

Frederick W. Taylor

Which of the following management theorists is most likely to have been at the meeting?

Henri Fayol

In your company, people talk about Owen, the auto mechanic who stripped an entire car to find an electrical problem, as a role model for everyone to follow.

Hero

Which of the following was a key finding in the Hawthorne studies?

Human relations increased productivity

Sense of community

Humanity of production.

In the early 1980s, Harley Davidson requested that the United States International Trade Commission investigate a claim that Japanese motorcycle manufacturers' high volume of imports were harming Harley's sales. As a result, President Reagan imposed a tariff on the import of foreign motorcycles for five years.

Influence environment

The organization is very personal, much like an extended family.

Involvement

Blake Mycoskie, founder of Toms, encourages social entrepreneurship through the company's slogan "One for One."

Leading

Information dropoff from higher to lower levels of an organization is a major problem withdownward communication. Which of the following actions can managers take to resolve this problem?

Maintain consistency between verbal and nonverbal messages. Use active listening to get feedback on what message has been received. Use the correct communication channel for the message.

Which is primarily focused on order and stability?

Management

Suppose that one of the management experts sitting in the conference room came from the future. She proposed using inventory modeling to make A.J.'s employees work more efficiently. What management approach would she have been proposing?

Management science

Which of the following uses mathematics, statistical techniques, and computer technology to facilitate management decision making, particularly for complex problems?

Management science

A marketing manager at Evian decides to work with BETC, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube.

Organizing

Taco Bell CEO, Mark King, considers what the technical and logistical needs would be in order to offer delivery to customers.

Planning

W. Edwards Deming was primarily focused on which of the following:

Quality

Zappos has eliminated managers, creating a holocracy in which employees make their own decisions about how work will be done and how they will serve customers.

Radical decentralization

You should always include:

Slide numbering

Companies must manage environmental uncertainty to be effective.

T

Fayol's unity of command principle emphasizes that each subordinate receives orders from one, and only one, superior.

T

In adaptive cultures, managers respond quickly to environmental issues.

T

In the organizing function of management, a manager needs to be able to reorganize projects to meet developing challenges that may emerge.

T

Leaders inspire, engage, and motivate others to achieve goals.

T

Management is to forecast, to plan, to organize, to coordinate and control, the activities of others.

T

Requiring documentation in writing is one of the six characteristics of the ideal bureaucracy.

T

Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.

T

The control function of management involves ensuring organizational goals are met.

T

The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality includes which of the following:

The justice approach

Culture can be defined as _____.

The pervasive and shared beliefs, norms, values, and symbols that guide everyday life

The average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition, and wants security above al

Theory X

Under the conditions of modern industrial life, the intellectual potentialities of the average human being are only partially utilized.

Theory Y

Facilitate smoother operations

Thing of production

Shen has created a very detailed performance management plan for his employees. He carefully measures how much food goes into each serving at his restaurant, and he gives employees feedback when patrons get more or less than the exact amount of food Shen thinks is appropriate. Shen is concerned with the

Things of production

Which of the following experts suggest we should focus on having more conversations rather than solely focusing on work activities.

Tom Peters

Distributive justice requires that the outcome or reward was fairly and consistently and impartially distributed.

True

The five primary stakeholders, as identified by the Business Roundtable, are customers, employees, shareholders, communities, and suppliers.

True

"70/30" principle states that:

True active listeners spend almost 70 percent of their time listening and less than 30 percent of their time talking.

Which of the following replaced NAFTA.

USMCA

akov is a manager at Best Buy. He knows that his store will be changing rapidly because of new advances in technology. Which of the following actions should Yakov take in order to motivate his employees?

Yakov should train his employees and allow them to make decisions about the changes.

The skills that Jack is failing to use are important for

all managers

Sean works as a financial analyst for Walmart. He feels that Walmart has a toxic environment because many of the senior executives share the values of people who are only in business to make money. Sean feels that business should benefit society — not just making money for shareholders, but also giving money back to the community. When you ask Sean how he determined Walmart's culture, he tells you that he listens to the stories that managers tell everyday in the cafeteria. These stories are ------- and they are ------ .

artifacts, visible

Rina works as a civil engineer for Skanska, a large civil engineering firm. Deep in her heart, Rina feels that a civil engineer should focus on green projects and that her work should be in concert with nature. Rina has never expressed her feelings to anyone; in fact, she doesn't even think about them herself. But she is happy that her ------ match those of Skanska, which has a reputation for taking on green projects.

beliefs

Amos' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of _____.

bureaucratic organizations

As an effective communicator, the director of public relations knows that face-to-face communication with journalists is high in ----- because people can engage in give-and-take, while press releases are much lower in that regard.

channel richness

Employees feel that Sheryl ---- because she is direct and truthful about what they need to do and how they can improve, but she is never sarcastic or shaming.

communicates with candor

The dean and student groups achieved ------- because no one was exhausted and spending for the flowers, paint, and mulch came in under budget.

efficiency

You are in charge of creating a committee on social justice for your company. There are no laws or regulations that will require you to create the committee in a certain way, and your CEO has told you that you can do whatever you think is best. This is an example of behavior governed by ---

free choice

Laws such as the Affordable Care Act and technologies such as mobile apps are components of CVS Health's --------------- , while the company's customers are not.

general environment

Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's skills failed.

human

Managers shifted from focusing on output to focusing on the ----------- , to greater motivate their employees.

humanity of production

People in the engineering, marketing, and operations departments were angry at each other, and to stop the finger-pointing, the CEO had to use her ------ skills.

humans

Becoming a manager means a profound transformation in the way people think of themselves, called ------ , which includes letting go of deeply held attitudes and habits and learning new ways of thinking.

identity

The 2008 global financial crisis hit Greece especially hard, and that country's debt crisis, which was still ongoing seven years later and threatened the European Union, is part of the ---------- of companies around the world, including in the United States.

international dimension

Recent research found that both male and female managers across five different countries reported that they ------ enjoy activities such as leading others, networking, and leading innovation.

most

Mighty Leaf Tea Company and Bigelow Tea are -------restaurants and cafeterias, providing tea in attractive display options that these retail establishments then use to sell tea to their customers.

suppliers to