Supervision Concepts ch. 3

homogeneous group

a group in which group members have a lot in common

heterogeneous group

a group in which group members have many differences

status

a group member's position in relation to others in the group

role conflicts

situations in which a person has two different roles that call for conflicting types of behavior

agenda

a list of the topics to be covered at a meeting

cohesiveness

the degree to which group members stick together

homogeneity

the degree to which the members of a group are the same

adjourning

the fifth stage of the team development process, when it is appropriate for the team to disband

forming

the first stage of the team development process in which the team members become acquainted with one another and oriented to the idea that they are part of a team.

performing

the fourth stage of the team development process which is characterized by solving organizational problems and meeting assigned challenges

storming

the second stage of the team development process, characterized by a period of conflict results from members asserting their different roles on a team

norming

the third stage of the team development process, characterized by agreement among team members and an understanding of roles within the team

guidelines for conducting a meeting

1. begin and end on time 2. restate key points 3. encourage participation by all 4. take notes 5. bring the meeting to a close

situations in which groups stick together

1. equal participation by all 2. shared goals or characteristics 3. competition with other groups 4. comfortable group size 5. history of successes

stages of team development

1. forming 2. storming 3. norming 4. performing 5. adjourning

reasons for joining a group

1. pleasure of closeness 2. strength in numbers 3. common goals 4. achievement of objectives

team

a small group whose members share goals, commitment, and accountability for results

team building

developing the ability of team members to work together to achieve common objectives

norms

group standards for appropriate or acceptable behavior

self-managing work teams

groups of 5 to 15 members who work together to produce an entire product

formal groups

groups set up by management to meet organizational objectives

task groups

groups that are set up to carry out a specific activity and then disband when the activity is completed

informal groups

groups that form when individuals in the organization develop relationships to meet personal needs

functional groups

groups that fulfill ongoing needs in the organization by carrying out a particular function

roles

patterns of behavior related to employees' positions in a group

group

two or more people who interact with one another, are aware of one another, and think of themselves as a unit