Supply Chain Management -- Exam 3

The US Department of Homeland Security is responsible for preventing the entry of terrorists and the instruments of terrorism, AND ensuring the efficient flow of lawful traffic and commerce. (True or False)

True

Service capacity is typically measured as the number of customers the service operation can serve in a given time period. (True or False)

True

Which one of the following is NOT a Sales Force Automation tool? *Lead Management *Sales Territory Management *Knowledge Management *Call Center Management

Call Center Management

Which ownership type provides the advantage of providing the client with specialized services tailor-made to suit the needs without the disadvantages of high startup costs. *Public Warehouse *Contract Warehouse *Private Warehouse

Contract Warehouse

Which new service distribution channel can be described as combining retail with entertainment elements? *Entertailing *Eatertainment *Edutainment *Eatertailing

Entertailing

Companies should invest time and effort in developing CRM programs for every customers. (True or False)

False

Reverse Logistics involves the process of moving a product from the point of origin to the point of consumption to recapture value or ensure proper disposal. (True or False)

False

The transportation industry continuous to be heavily regulated to protect consumers from monopoly pricing, provide safety, and hold carriers liable for their actions. (True or False)

False

A Deemed Export is the release of technology or source code that is subject to the Export Administration Regulations, to a US citizen located in the United States. (True or False)

False Should be "to a foreign national in the US"

Keeping an existing customer costs 5-10 times as much as finding a new customer. (True or False)

False Switch "keeping and existing customer" with "finding a new customer"

The greater the desired customer service level is, the more warehouses the company may need to have, but the tradeoff is maintaining a lower inventory. (True or False)

False low inventory levels are not a tradeoff. they are a positive

Which of the following is NOT one of the key tools and components of CRM? *Target marketing *Prediction customer behaviors *Generalizing customer communications *Cross selling and up-selling

Generalizing Customer Communications

Which one of the following is NOT one of the functions of the World Trade Organization? *providing aid for developing countries *monitoring trade policies *helping combat emergencies, such as the worldwide pandemic *helping resolve trade disputes

Helping combat emergencies, such as the worldwide pandemic

Global location decisions involve all of the following EXCEPT? *Who: *What: *Where: *How:

How: determine how the facility will operate

The owner or purchaser of imported goods is known as the ...? *agent *importer of record *exporter of record *customs broker

Importer of Record

If demand for the service exceeds the capacity of the service operation to perform the service, the alternatives include all of the following EXCEPT *turn customers away *make customers wait for the service *Increase service capacity *make service workers wait for the customers

Make service workers wait for the customers

Which queuing system can be described as being formed virtually using technology? *Structured queue *Unstructured queue *Mobile queue *Stationary queue

Mobile queue

Which global facility type is set up in an area with an abundance of advance suppliers, competitors, and research facilities? *Offshore Factory *Outpost Factory *Contributor Factory *Server Factory

Outpost Factory

Which of the following is NOT one of the twelve pillars of competitiveness? *Regional Trade Agreements *Infrastructure *Good Market Efficiency *Technological Readiness

Regional Trade Agreements

Which of the following is NOT one of the ways that service product are different from physical products? *there is a much higher ratio of labor to materials in the service industry *customers are much more directly involved in the service industry *services are generally tangible *services are largely provided very near where customers are located

Services are generally tangible

Implicit services involve such aspects as the attitude of the servers, atmosphere, waiting time, and convenience, as well as other similar aspects. (True or False)

True

Withdrawing components from stock to make assemblies or finished goods, or to ship to a customer, is known as? *packing *shipping *picking *storage

picking

Which transportation mode has the lowest per unit cost. *truck *rail *pipeline *water

pipeline

Which queuing system design involves multiple servers acting in a series such as in a formal sit-down restaurant. *single channel, single phase *single channel, multiple phase *multiple channels, single phase *multiple channels, multiple phase

single channel, multiple phase

Which Transportation Company Classification id described as a person or company who transports freight for a fee and can be hired by anyone to transport goods? *common carrier *contract carrier *exempt carrier *private carrier

Common Carrier

Tariffs or duties are imposed by governments on imported goods. (True or False)

True

Which one of the following is NOT one of the dimensions of service quality? *Assurance *Responsiveness *Tangibles *Apathy

Apathy

Which type of services involve things owned by the customer? *Self-Services *State Utility Services *End Product Services *Pure Services

State Utility Services