Sw 183 CH 6Q

When we speak _____, we label, classify, or categorize people; and we diagnose behavior and infer motives in a manner that involves moralistic evaluation and judgment.

Jackal

Ngo-Metzger and colleagues (2006) took a multidimensional perspective in proposing a culturally competent framework for quality services in health care and include health literacy as a(n) _____ factor.

consumer

In the context of professional social work practice, _____ is the awareness, knowledge, understanding, sensitivity, and skill needed to conduct and complete professional activities effectively with people of diverse cultural backgrounds and ethnic affiliations

cultural competence

Cross and colleague's cultural competence continuum begins with cultural _____ and culminates in cultural _____.

destructiveness; proficiency

Rather than overt physical aggression, _____ violence involves insult, ridicule, shame, discrimination, exclusion, and bullying.

indirect

Common errors made in talking and listening include _____.

interacting in a patronizing manner

The first step in active listening is _____.

inviting

Which activity occurs when the social worker pays attention to the client's physical characteristics, gestures, and other nonverbal behavior?

observing

In Egan's SOLER approach to nonverbal communication, R stands for _____.

using nonverbal communication in a relaxed manner

Under what circumstances is it appropriate to use e-mail in communicating with a client?

E-mail is appropriate only if the client understands the all of the risks and has provided informed consent.