SWM301-part6

b

It took only ____ years for 50 million people to use the Internet compared to 25 years for 50 million people to use telephones. a.three b.five c.seven d.nine

d

Juran's final step to quality improvement is ____. a.organize to reach the goals (establish a quality council, identify problems, select projects, appoint teams, designate facilitators) b.keep score c.report progress d.maintain momentum by making annual improvement part of the regular systems and processes of the company

a

One of ____ 14 Points for Management states that an organization should cease dependence on inspection to achieve quality. a.Deming's b.Juran's c.Crosby's d.Ishikawa's

b

Project quality management involves ____ main processes. a.two b.three c.four d.five

b

Six Sigma's target for perfection is the achievement of no more than ____ defects, errors, or mistakes per million opportunities. a.1.34 b.3.4 c.34 d.340

c

One of ____ ten steps states that an organization should build awareness of the need and opportunity for improvement. a.Deming's b.Crosby's c.Juran's d.Ishikawa's

a

Using simplified percentage complete amounts for a one-year project with weekly reporting and an average task or work packet size of one week, you can expect about a(n) ____ percent error rate. a. 1 b. 5 c. 11 d. 15

a

Variances are calculated by subtracting the actual cost or planned value from ____. a. EV b. AC c. PV d. RP

b

___ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality. a.Performing quality assurance b.Performing quality control c.Checking quality d.Planning quality

b

___ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range. a.Prevention cost b.Appraisal cost c.Internal failure cost d.External failure cost

c

___ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects. a.Juran b.Ishikawa c.Crosby d.Deming

b

___, a quality system standard developed by the ISO, is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization. a.IEEE 15504 b.ISO 9000 c.IEEE 9000 d.ISO 15504

c

____ addresses the ease of performing maintenance on a product. a.Reliability b.Performance c.Maintainability d.Functionality

d

____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. a.Design of experiments b.Quality auditing c.Testing d.Benchmarking

b

____ help(s) you identify the vital few contributors that account for most quality problems in a system. a.Statistical sampling b.Pareto charts c.Six Sigma d.Quality control charts

b

A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed). a.skewed distribution b.normal distribution c.polynomial distribution d.symmetrical distribution

d

A ____ is a graphic display of data that illustrates the results of a process over time. a.statistical sampling chart b.Pareto chart c.Six Sigma chart d.control chart

b

A certainty factor of 1.960 is used for ____ percent desired certainty. a.75 c.96 b.95 d.99

a

A(n) ____ is any instance where the product or service fails to meet customer requirements. a.defect b.failure c.error d.recall

b

A(n) ____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible. a.integration test b.unit test c.user acceptance test d.system test

c

An important tool used in the ____ phase of the DMAIC process is the fishbone or Ishikawa diagram. a.define b.measure c.analyze d.improve

a

Important tools used in the ____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data. a.define b.measure c.analyze d.improve

c

In any normal distribution, ____ percent of the population is within three standard deviations of the mean. a.95.5 b.99.0 c.99.7 d.99.9

b

The ____ is an estimate of the value of the physical work actually completed. a. AC b. EV c. RP d. PV

c

The ____ is an estimate of what it will cost to complete the project based on performance to date. a. CPI b. SV c. EAC d. SPI

d

The ____ is that portion of the approved total cost estimate planned to be spent on an activity during a given period. a. AC b. EV c. RP d. PV

c

The ____ is the ratio of actual work completed to the percentage of work planned to have been completed at any given time during the life of the project or activity. a. AC b. EV c. RP d. PV

c

The ____ is the ratio of earned value to actual cost and can be used to estimate the projected cost of completing the project. a. SV b. CV c. CPI d. SPI

d

The ____ is the ratio of earned value to planned value and can be used to estimate the projected time to complete the project. a. SV b. CV c. CPI d. SPI

a

The ____ is the total direct and indirect costs incurred in accomplishing work on an activity during a given period. a. AC b. EV c. RP d. PV

d

The ____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling. a.quality planning b.quality certification c.quality assurance d.quality control

c

The ____ states that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for non-random problems. a.ten run rule b.six 9s of quality rule c.seven run rule d.Six Sigma rule

d

The ____ ultimately decides if quality is acceptable. a.project team b.CEO c.project manager d.customer

b

The main outputs of ____ are a quality management plan, quality metrics, quality checklists, a process improvement plan, and project document updates. a.quality control b.quality planning c.quality assurance d.quality certification

b

____ addresses how well a product or service performs the customer's intended use. a.Reliability b.Performance c.Maintainability d.Functionality

a

____ are the system's special characteristics that appeal to users. a.Features b.System outputs c.Properties d.Functions

a

____ correct(s) or prevent(s) further quality problems based on quality control measurements. a.Process adjustments b.Rework c.Acceptance decisions d.Auditing

d

____ includes identifying which quality standards are relevant to the project and how to satisfy those standards. a.Performing quality assurance b.Performing quality control c.Checking quality d.Planning quality

a

____ involves choosing part of a population of interest for inspection. a.Statistical sampling b.Pareto analysis c.Six Sigma d.Quality control charting

a

____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards. a.Performing quality assurance b.Performing quality control c.Checking quality d.Planning quality

c

____ is a comprehensive and flexible system for achieving, sustaining and maximizing business success. a.Statistical sampling b.Pareto analysis c.Six Sigma d.Quality control charting

d

____ is a cost that relates to all errors not detected and not corrected before delivery to the customer. a.Prevention cost b.Appraisal cost c.Internal failure cost d.External failure cost

b

____ is action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations. a.A process adjustment b.Rework c.An acceptance decision d.Auditing

c

____ is an independent test performed by end users prior to accepting the delivered system. a.Integration testing b.Unit testing c.User acceptance testing d.System testing

a

____ is the ability of a product or service to perform as expected under normal conditions. a.Reliability b.Performance c.Maintainability d.Functionality

d

____ is the degree to which a system performs its intended function. a.Reliability b.Performance c.Maintainability d.Functionality

b

____ is the earned value minus the actual cost. a. SV b. CV c. CPI d. SPI

a

____ is the earned value minus the planned value. a. SV b. CV c. CPI d. SPI

a

____ means the project's processes and products meet written specifications. a.Conformance to requirements b.Fitness for use c.Quality conformance d.Documentation matching

c

____determine(s) if the products or services produced as part of the project will be accepted or rejected. a.Process adjustments b.Rework c.Acceptance decisions d.Auditing