Talent Development Ch. 1 Questions

Companies that compete in the gig economy rely on __

the services offered by nontraditional employees to meet service and product demands

Formal training and development refers to ____

training and development programs, courses, and events that are developed and organized by a company

1. Learning strategist 2. Business partner 3. Project manager matches 4. Professional specialist

1. Decides how workplace learning can be used optimally to help meet the company's business strategy. 2. Utilizes business and industry knowledge to create training that improves performance Utilizes business and industry knowledge to create training that improves performance. 3. Strategizes, obtains, and monitors the delivery of learning and performance solutions to support the business 4. Designs, develops, delivers, and evaluates learning and performance solutions

Which of the following are training providers outside of the company?

Colleges and universities, Product suppliers

Identify the assumptions shared by all Instructional System Design (ISD) approaches. (Check all that apply.) Multiple select question. Evaluation has a major role in suggesting necessary alterations to the training design process. Measurable learning objectives should be identified after a training program begins. Training design is effective only if it facilitates employees to achieve instructional or training goals and objectives. Evaluation of a training program should be avoided as it changes the learning objectives of the program.

Evaluation has a major role in suggesting necessary alterations to the training design process. Training design is effective only if it facilitates employees to achieve instructional or training goals and objectives.

The process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge can be referred to as _____.

Knowledge Management

Identify the potential uses of social networking in training and development. (Check all that apply.)

Knowledge sharing, capturing, and storing Gathering employee opinions

Training can aid companies meet the quality challenge by teaching employees a concept known as _____.

Lean thinking

The process of moving jobs from the United States to other locations in the world is referred to as _____.

Offshoring

_ focuses on training as well as team building, conflict resolution, employee growth, and change management. Multiple choice question. Human resource development Talent management Organizational development Learning development

Organizational development

Which of the following quality management principles form the basis of the ISO 9000? (Check all that apply.) Multiple select question. Consistent productivity Outsourced training People involvement Customer focus

People involvement Customer focus

Skills in science, technology, engineering, and math are referred to as__

STEM skills

Personal knowledge based on individual experiences that is difficult to codify can be referred to as _____. Multiple choice question. formal knowledge tacit knowledge virtual knowledge explicit knowledge

Tacit knowledge

Identify a true statement about the role of training and development in an organization.

The overall purpose of training and development is learning.

Identify an accurate statement about intangible assets. Multiple choice question. They are less valuable than financial assets. They cannot be touched and are nonmonetary. They are not responsible for a company's competitive advantage. They are more valuable than physical assets.

They cannot be touched and are nonmonetary.

In an organizational context, identify the true statements about training department managers. Multiple select question. They devote most of their time to recruitment of new employees. They are primarily responsible for overseeing the human resources functions of the division, department, or company. They dedicate considerable time to the roles of business partner and learning strategist. They may be involved in project management role.

They dedicate considerable time to the roles of business partner and learning strategist. They may be involved in project management role.

___ involve employees with different skills who collaborate to assemble a product or provide a service.

Work Teams

The objective of Six Sigma is to _____.

develop a total business focus on serving the customer

The policies, practices, and systems that influence employees' behavior, attitudes, and performance are referred to as ___

Human resource management

__ refers to the process where training and development activities are provided by a third party, which comprises individuals outside the company. Multiple choice question. Offshoring Outsourcing Lean training Alternative working

Outsourcing

Arrange the steps in the training design process used for developing a training program in the order in which they are followed. (Place the first step at the top.)

1. Conduct an assessment of learning needs. 2. Ensuring employees are reading for training. 3. Creating a learning environment and ensure transfer of training. 4. Developing an evaluation plan. 5. Choosing the training method. 6. Monitoring and evaluating the program.

Which of the following strategies helps companies to gain a competitive advantage in a market?

Focusing on training practices

The knowledge (know what), advanced skills (know how), system understanding and creativity (know why), and motivation to deliver high-quality products and services (care why) is referred to as _____.

Human Capital

Identify the trends in the demographics and diversity of the workforce in the United States. (Check all that apply.) Multiple select question. Reduction in the number of women workers Decrease in ethnic diversity Increase in the share of older workers Increase in racial diversity

Increase in the share of older workers Increase in racial diversity

The _____, a network of national standards institutes that comprises 160 countries and has a central governing body in Geneva, Switzerland, is the world's largest developer and publisher of international standards.

International Organization for Standardization

Which of the following is a flaw of the instructional system design model?

It adds time and expense to creating a training program.

Identify a true statement about lean thinking. Multiple choice question. It provides customers with more choices and options. It includes transfer of knowledge to ensure skills are not modified. It is a way of increasing overall productivity levels. It is a way to accomplish more with less effort, equipment, space, and time.

It is a way to accomplish more with less effort, equipment, space, and time.

Which of the following is an issue caused when companies embrace social networking? It may result in employees wasting time or offending or harassing their co-workers. It may reduce innovation and creativity. It may make it difficult to share, capture, and store knowledge. It may result in loss of communication between employees.

It may result in employees wasting time or offending or harassing their co-workers.

Which of the following are the core values of Total Quality Management? Methods and processes are developed to match the requirements of internal and external customers. Managers measure progress with productivity or turnover data. Quality is developed into a product or service so that errors are prevented from occurring. Specific groups of employees in a company are selected to receive training in quality.

Methods and processes are developed to match the requirements of internal and external customers. Quality is developed into a product or service so that errors are prevented from occurring.

True or false: There is only a single universally accepted instructional system development model that is used to develop training programs.

Reason: This is false. Instructional System Design (ISD) refers to a process for designing and developing training programs. There is not one universally accepted instructional systems development model.

Which of the following trends are observed in training practices? (Check all that apply.) Multiple select question. Direct expenditures, as a percentage of payroll and learning hours, have increased over the last several years. Self-paced online learning is the most commonly used mode of technology-based learning. Technology-based learning has led to a smaller employee-learning staff member ratio. Technology-based learning has helped enhance learning efficiency, as shown by decrease in the reuse ratio since 2010.

Self-paced online learning is the most commonly used mode of technology-based learning. Technology-based learning has helped enhance learning efficiency, as shown by decrease in the reuse ratio since 2010.

__ refers to the organized and strategic effort by a company to utilize bundles of human resource management practices, including acquiring and assessing employees, learning and development, performance management, and compensation to attract, retain, develop, and encourage well-skilled employees and managers.

Talent management

Which of the following is true about virtual teams? Multiple choice question. The success of virtual teams does not rely on good communications skills among members. They can form partnerships with suppliers or competitors to pull together the required talent to complete a project. They work efficiently only if they are outsourced to a third party. They can be formed within a company whose facilities are concentrated in a single location.

They can form partnerships with suppliers or competitors to pull together the required talent to complete a project.

In an organizational context, identify the true statements about training department managers. They dedicate considerable time to the roles of business partner and learning strategist. They may be involved in project management role. They devote most of their time to recruitment of new employees. They are primarily responsible for overseeing the human resources functions of the division, department, or company.

They dedicate considerable time to the roles of business partner and learning strategist. They may be involved in project management role.

True or false: Designing work, compensating employees, and enhancing labor and employee relations are outside the purview of human resource management.

This is false. Human resource management practices include recruiting employees, selecting employees, designing work, compensating employees, and developing good labor and employee relations.

The highest amount of the learning content of training provided by companies concerns basic skills.

This is false. Managerial and supervisory, processes, procedures, and business practices, and mandatory and compliance training account for 36 percent of the learning content of the training provided by companies. The least amount of learning content concerns basic and other skills.

True or false: The processes in knowledge management contribute to informal learning.

This is true. Knowledge management refers to the process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge.

Talent management is becoming increasingly more important because of _____. Multiple choice question. the need to focus on managerial talent and skills of the present generation of company leaders the growth of the baby boomer generation reduction in generational differences changes in demand for specific occupations and jobs

changes in demand for specific occupations and jobs

refers to the degree to which employees are completely involved in their work and the strength of their commitment to their work and the organization. Listen to the complete question

employee engagement

1. Analysis 2. Design 3. Implementation

1. Conducting an assessment of learning needs and ensuring employees' readiness for training. 2. Creating a learning environment; ensuring transfer of training; and creating an evaluation plan. 3. Selecting and using a training method Selecting and using a training method

1. Intellectual capital 2. Human capital 3. Social capital 4. Customer capital

1. Refers to the codified knowledge that exists in a company 2. Refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that a company's employees invest in their work 3. Refers to relationships in a company 4. Refers to the value of relationships with persons or other organizations outside a company for accomplishing the goals of the company.

1. Traditionalists 2. Baby boomers 3. Generation Xers 4. Millennials

1. They tend to value frugality and are patriotic and loyal. 2. They value social conscientiousness and liberty. 3. They value skepticism, casualness, and practicality; seek work/life balance; and dislike close supervision. 4. They are characterized as being positive, eager to work and learn, self-reliant, globally aware, and value diversity and teamwork.

The process of measuring, analyzing, enhancing, and then controlling processes once they have been brought within the narrow Six Sigma quality tolerances or standards is referred to as the

Six Sigma Process

Which of the following trends are observed in training practices? (Check all that apply.) Multiple select question. Direct expenditures, as a percentage of payroll and learning hours, have increased over the last several years. Technology-based learning has helped enhance learning efficiency, as shown by decrease in the reuse ratio since 2010. Technology-based learning has led to a smaller employee-learning staff member ratio. Self-paced online learning is the most commonly used mode of technology-based learning.

Technology-based learning has helped enhance learning efficiency, as shown by decrease in the reuse ratio since 2010. Self-paced online learning is the most commonly used mode of technology-based learning.

_ is a company-wide effort to constantly enhance the ways people, machines, and systems accomplish work.

Total Quality Management

Rejuve Health Inc., a geriatric care provider, organizes social events at its center for its nurses working at different locations. The nurses utilize these events for formal and informal discussions with their co-workers and the management. This strategy adopted by Rejuve Health Inc. promotes _____. Multiple choice question. adoption of changes in the management retention of knowledge workers employee engagement virtual learning

employee engagement

In a company, knowledge workers are _____.

employees who contribute to a company by sharing what they know

An accurate statement about foundational competencies is that they __

include interpersonal skills, business skills, personal skills, global mindset, industry knowledge, and technology literacy

A(n) _____ embraces a culture of lifelong learning, facilitating all employees to gain and share knowledge continually.

learning organization

Development is similar to training, except that it tends to be _____. Multiple choice question. less personal more time-oriented more future-focused less formal

more future-focused