Technical Communications Final

which document is an example of technical writing primarily intended to persuade

a grant proposal to obtain funding from a community agency

what is an example of a semi technical audience for a manual on beekeeping

a person with some background from a couple of beekeeping workshops

an accurate statement about the use of memos

memos provide appropriate formality for the workplace

what is the most accurate about the writing system

no one step in the writing process is complete until the whole is complete

a noun that has been formed from a verb and often ends in ion is called a

nominalization

a memo is most appropriate in what situation

relaying information within an organization

what is an ethical use of the "bcc" field

sending an announcement of a company picnic, but not wanting to clutter the email with everyones email

how should a memo be formatted

single space within paragraphs and double space between paragraphs

the ----- line announces the topic of your memo

subject

a -------- memo provide a written record of a meeting or conversation

summary

where do the parts of the standard block letter format appear

the headings appears above the date

using upbeat images to downplay the negative messages of written text may be persuasive, but it is unethical

true

when writing one page memo for audiences with carrying technical backgrounds preferably rewrite it at different levels for different backgrounds

true

the bet approach for conveying bad new

use phrasing such as "I regret" or "we are sorry"

what is accurate about the "cc" field in an email

use the "cc" field when you want others to knw who is included in the communication

effective technical documents ------

use visuals as a substitute for words when possible

accurate statement about tone

using "you " and "your" will help a writer connect with readers.

what is the best strategy when communicating with a global audience via email

write in simple, short sentences

which digital technologies would help at the revision stage of the writing process

tracking systems

A document may have both a primary and secondary purpose

true

using "effect" when you should be using "affect" in a sentence is an example of which type of error

usage error

------ is the accepted phrases, terms, and shorthand individuals in a professions use to communicate with each other efficiently

Jargon

the ------ profile anticipates your readers and their needs

audience and use

when creating tables, what is the best strategy

include a descriptive title

what is an accurate statement about using visuals

include a number for each visual

what is an appropriate strategy when creating workplace emails

include a signature block

a human resources manager asking "how can I help employees understand the new time off policy?" is trying to solve what kind of problem

information problem

an accurate statement about informative abstracts

informative abstracts can help nonexperts understand technical reports

most technical documents are intended to persuade, inform, or -----

instruct

what is accurate about using photographs

they can provide too much detail confusing the user

why would you choose to use organization chart

to indicate the hierarchy of relationships among departments

a chart depicts relationships that are plotted on vertical and horizontal axes

false

avoid everyday speaking language in documents

false

ethical decisions are always "black and white"

false

flowcharts move from bottom to top showing how the process moves up

false

nominalizations add credibility and efficiency to your writing

false

obtaining permission to forward an email is unnecessary

false

once you have reached the drafting stage of the writing process, the planning stage is complete

false

photographs you find on the web can be used freely

false

whistle blowers usually are rewarded for going public with their company's unethical behavior

false

youtube and similar web based video sharing sites are not useful for organization

false

headings and bullets are not needed in memos because they are typically short communications

false

highly technical audiences need fact and figures explained in the simplest terms

false

in a letter, the date usually appears immediately above the senders address

false

a transmittal memo does...

accompany long report or proposals.

when sending email to a global audience

avoid being blunt and too direct

inquiry letters are always unsolicited

false

letters are sent in paper, not digital form

false

Few technical documents have a persuasive purpose

false

best strategy if you want to send a large digital file to someone

check with the recipient before sending the file as an attachment

effective strategy for writing an effective sales letter

clearly state any benefit for the reader

what is the best practice for writing fluently

combine related ideas

When trying to make sense of information, people should ------

consider how others might interpret the information

negative expressions are now preferred by readers

false

"groupthink" is another way of referring to good teamwork

false

what is an appropriate tone in an email intended for a specific audience

for a client use a more formal tone than for a co worker

the "you" perspective in a letter is more appropriate in which part of the letter

throughout the letter

appeal to both logic and emotion in a sales letter

true

in advertising, false claims or suggestions are legally prohibited

true

informational memos are increasingly being sent via email

true

letters are important for communicating outside an organization

true

memos generally focus on only one topic

true

the mot popular format for workplace letters is the block format

true

the subject line of a memo that uses the indirect approach is not specific about the main point

true

----- translate numbers into shapes, shades, and patterns

graphs

most technical writing is done in teams

true

pictograms use icons that resemble the items they represent

true

proofreading multiple times is better than once

true

readers often equate all caps with shouting

true

save all drafts of a document because you may need to retrieve useful material from an early draft

true

techinical communication includes digital media such as podcasts and online videos

true

the actual composition of text is just a small part of the technical writing process

true

the process for technical writing differs in many ways from the process of essay writing

true

when constructing bar graphs-----

use numbers or gradations that are evenly divided

to avoid biased language

use person first language for people with disabilities

----- charts are circular diagrams that show percentages

pie

in a well formed line graph -----

each line is labeled

which of the following is an effect proofreading strategy

exclusively use computerized writing aids

Determining all the needs of a large and diverse audience is easy to do

false

phone calls, conversations, and meetings have largely replaced the need for written documents

false

proofreading need not involve reading every word; skimming a document is effective

false

provide readers with more that than they want and need

false

tables are appropriate for quantitative information, not qualitative information

false

technical writers cannot be held liable for faulty information, but the companies they work for can

false

incorrect abbreviations and inaccurate dates are examples of ------- errors

mechanical

sentences using passive voice -----

might be appropriate is if the object is more important than the subject

an audience with no specialized trained is called----- audience

nontechnical

the image of you that readers see "between the lines" is called your ------ and is created by the tone you adopt

persona

Communications and critical thinking are examples of ------ skills

portable

------ tables organize verbal information

prose

-------- centered documents focus on what people need to learn, fo, or decide

reader

whereas repetition is saying the same thing twice using the same words ----- is saying the same thing twice but using different words

redundancy

workplace readers expect that the tone

reflects the relationship between the writer and reader

a ------ email is a type of email used to briefly describe the background and context of a longer atachment

transmittal

when you have an audience with different technical levels, a preferred approach would be to develop

a we resource with links to different levels of information

when communicating globally it is important to -----

adjust the form of communication to the specific cultural context.

"Nancy told Rhianna that she was too nervous" is a sentence to which of the following

an ambiguous pronoun

primary readers of a document are those who

are the main users of the document

true statement-----

at some point all professionals engage in technical communication

----- thinking involves examining and evaluating information, as well as weighing alternatives and considering consequences.

critical

avoid using short sentences in technical writing

false

calculating the final costs of a document is not a technical communicators concern

false

digital communication is the universal global standard for technical communication

false

distortion for the sake of emphasis is often justified

false

each step in a list of instructions should begin with a noun

false

email, rather than chat or texting, is the appropriate digital tool for quick turnarounds during the writing process

false

emoticons are an appropriate wat to convey tone in emails to clients

false

the passive voice should always be avoided

false

typographical errors include issues such as missing page numbers and inconsistent spacing

false

use of bullets and headings is inappropriate in email messages

false

whenever possible, you should preface your assertions with "I think," "In my opinion" or some other qualifier

false

software that can find and retrieve deleted files is called ------ software

forensic

a ---- email contains most of the content as well as links for more detailed information

formatted

for illustrating a trend over time, the appropriate figure is typically a -----

line graph

most accurate statement

technical communication ay include blog post

Jargon can be useful in communications amoung specialist

true

Technical communication rarely focuses on the authors personal thoughts or feelings

true

a multiline graph displays several relationships simultaneously

true

a short document can be rewritten at different levels for different audiences

true

a social media post may be an appropriate format for technical communication

true

all documents have some persuasive aspect

true

always assume that any email message you send will be read by unintended audiences

true

combining sentences can help de-emphasize some ideas and emphasize others

true

do not indent paragraph in email messages

true

for most simple correspondence, email is the correct format to use.

true

highly charged communications are best dealt with by phone call or meeting rather than email

true

including a clear visual replaces any need to discuss the meaning in the text

true

inefficient style is not only difficult to read by also potentially unethical when it confuses the audience

true

in choosing the appropriate tone, you should do which of the following

when in doubt, avoid being too casual

which of the following questions is crucial to answer at the planning stage of the document

who is my audience

digital editing tools-----

will not catch an instance of "its" that should be "it's"