Test 1: Organizational Behavior

To use the technique of participant observer, a researcher might

become a member of the group being researched

An executive coach cited in the organizational behavior text, observed that when good performers are given encouragement and recognition, they are likely to

become quite high performers

Unconscious biases can result in unethical behavior because the biases

often prompt use to discriminate against members of a specific demographic group.

Denial is the most likely to take place when the information being processed is

painful

Customer service representative Bonnie is suffering from emotional labor, meaning that

she is tired of faking emotion in dealing with customers.

People engage in stereotyping when they evaluate an individual based on their perception of

the group to which the person belongs.

Because Ashley has a winning smile, you uncritically accept her technical suggestions. Yourperception is being influenced by

the halo effect.

Although massive open-online courses (MOOCs) were developed for general education purposes, they have found a place in corporate e-learning.

true

Part of the argument that environment is a major contributor to intelligence is that

IQs have been increasing from one generation to the next.

The basic idea behind corporate social responsibility is that maximizing returns to shareholders is the true path to being a socially responsible organization.

False

The contingency approach to management encourages managers to strive toward using the same approach to managing others in virtually all situations.

False

According to the Hawthorne effect, people will deliberately increase their level of performance to avoid punishment when they know they are being watched.

False

The g (general) factor in intelligence helps explain why some people perform so well in a variety of tasks requiring mental ability.

True

What constitutes organizational citizenship behavior is usually tied to a person's job description.

True

A research study with a large number of government workers suggested that age and experience are more likely to be an asset in jobs requiring

a higher level of complexity to master.

Laura has a below average degree of emotional intelligence, so she is likely to

have difficulty coping with setbacks.

Finance specialist Linda credits her strong work ethic and intelligence for having selected a good investment for the company. Linda's attribution will most likely help her develop a good quality relationship with her boss.

true

Tamara works for a giant beverage company. She engages in social entrepreneurship when she is placed in charge of a project that will bring safe drinking water to children in poor countries.

true