Test 2 Comm 3050
must be able to identify what you feel
Before you can communicate emotions effectively, you
multitasking
Most people do not do well when they are
Intential
Verbal and non verbal is both
Anonymous online
We are more likely to communicate socially inappropriate things when we are
False
When expressing emotions it is best to be general as possible
Non-verbal message
When nonverbal and verbal messages contradict each other, people are more likely to believe
non-verbal
is more restricted in digital and online communication
Do not
Cultures_____ differ in their orientations toward time
changing how we perceive and label events and phenomena
Deep acting requires
Well-being
Emotional intelligence is linked
defensiveness
Evaluative communication evokes
message complexity, noise, message overload
External obstacles include 3 things
eye contact
Patterns of_____ also reflect cultural values
"The windows of the soul"
Poets call the eyes
endorsement
The strongest level of confirmation is
perceptual
The___ View of emotions posists this model: stimulus>physiological response>emotion.
give mindful attention to your inner self
To become more aware of your emotions
Poor listening
is a leading reason that some people don't advance in their career
Surface Acting
controlling the outward expression of emotions rather than controlling feelings
mnemonic
is a memory aid
Ambushing
is listening carefully for the purpose of attacking a speaker
Framing Rules
define the emotional meaning of situations
physiological actions
emotions are reflexes that follow from
believable
non verbal tends to be perceived as more
much of our emotion work
takes place through self-talk or interpersonal communication
speaking in generalities
A common form of expressing feelings INEFFECTIVELY is
substantial degree
Many scholars think that most or all emotions are socially constructed to a
spontaneity
Type of communication that is confirming because it fees open, honest and unpremeditated.
Monochronic, Polychronic
Most Western Cultures are relatively______ where as many South American Cultures are_______
defensive
Most people feel___ when others use neutral rather than empathetic, communication with them
disconnected from physiology
Most scholars think that most emotions are
Two or more, single
Non verbal occurs in_______ channels where verbal take place in a _______ channell
Haptics
is the sense of touch
20 minutes
it takes about_____ for us to cleanse our minds and bodies of anger
physiological response
According to the cognitive labeling view of emotions what occurs second?
going to ball games together
Achieving closeness through doing is best illustrated by
too much emotion work
All of the following are reasons why we may refrain from expressing emotions EXCEPT
abstract emotional language
When we use general_____ we aren't communicating effectively about what we feel
counterfeit emotional language
language that seems to express emotions but does not actually describe what a person is feeling
Deep acting
learning what they should and should not feel
Kinetics
refers to body position and body motions
Porxemics
refers to space and how we use it
feeling rules
tell us what we have a right to feel or what we are expected to feel in particular situations
equality
the counterpoint to strategy
equality
the counterpoint to superiority
emotion work
the effort to generate what we think are appropriate feelings in particular situations
we think are wrong
we do emotion work to suppress or eliminate feelings
