TEST11

A technician needs to configure a wireless small office home office (SOHO) network to provide IP addresses to devices on the network. Which of the following features should be enabled? A. MAC filtering B. DHCP C. SSID broadcast D. Port forwarding

b

Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO). A. PS/2 B. Serial C. VGA D. RCA E. HDMI

c,e

A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task? A. TV tuner B. Video graphics C. Sound D. Video capture

d

A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located? A. Inside the display bezel B. Second hard drive bay C. Above the PC card slot D. Under the keyboard

d

A customer would like assistance with choosing the appropriate PCs for opening an Internet caf? The customer explains to the technician that the PCs would only be used to search the Internet. Which of the following would the technician suggest? A. Thick client B. Gaming PC C. Media PC D. Thin client

d

A technician documents the findings of illegal material that was found on a workstation. Which of the following should the technician do NEXT when storing the workstation? A. Set all users to administrators B. Destroy the hard drive C. Reimage the workstation and deploy D. Adhere to the chain of custody

d

A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST? A. Remove the item from the computer B. Show to others so they can be a witness C. Copy the item to an external website D. Report the incident to management

d

Which of the following components would MOST likely be utilized in a virtualization server? (Select TWO). A. Maximum memory B. High-end sound card C. High-end video card D. Dual-rail 1000w PSU E. Quad core CPU

a,e

A consultant has been asked to install the brightest possible projector into an office conference room that has a lot of natural sunlight. Which of the following specifications would BEST meet the client's needs? A. Highest possible resolution B. High lumens C. High contrast D. HDMI 1.4 compatibility

b

A standard Internet mail account receives incoming messages on which of the following ports? A. 80 B. 110 C. 143 D. 443

b

A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation? A. 16-bit B. 32-bit C. 64-bit D. 86-bit

b

A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from? A. DNS B. SSID C. WPA D. VPN

b

A client has a laptop screen and an external screen. Which of the following is the BEST way to toggle between the two or show both at the same time? A. Function keys on keyboard B. Task Manager C. Display settings in Control Panel D. Turn the monitors on and off

a

A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work? A. The keyboard data cable was not connected properly. B. The keyboard is not compatible with the laptop. C. The keyboard needs updated drivers. D. The keyboard is defective.

a

A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad: A. DC jack B. Hard drive C. Cooling system D. Battery

a

A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit? A. Pickup rollers B. Paper tray C. Toner D. Compressed air

a

A technician notices that the PC is not receiving an IP address. Which of the following tools would the technician use to troubleshoot the computer's NIC? A. Loopback plugs B. ESD mat C. Cable tester D. Toner probe

a

A technician servicing a user's computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT? A. Report through proper channels B. Track the evidence C. Document all changes to the computer D. Preserve the data and device

a

A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user's requirements? A. Liquid-based cooling system B. Passive cooling system C. Thermal paste D. Low RPM fans

a

A user wants to purchase a new computer to use word processing software only. Which of the following computer types should be recommended? A. Thin client B. CAD workstation C. Home server D. Gaming PC

a

A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue? A. Printer PC is off network B. Printer is low on toner C. Printer needs to be restarted D. Device drivers are corrupted

a

In addition to power and DVI, which of the following additional connections is needed to setup a fully functional touch screen LCD monitor? A. USB B. SCSI C. Ethernet D. Parallel

a

In older laptop screens, the backlight is powered by which of the following? A. A CCFL lamp B. A gas C. LEDs D. OLED

a

Which of the following RAID levels extends the size of a volume without providing reliability or mirroring? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

a

Which of the following cable types carries an analog video signal across three separate physical channels? A. Component B. RCA C. DVI-analog D. VGA

a

Which of the following encryption methods is considered easily broken and should be avoided when configuring wireless security? A. WEP B. WPA C. AES D. TKIP

a

Which of the following has a MAXIMUM transmission speed of 10 Mbps? A. CAT3 B. CAT5 C. CAT5e D. CAT6

a

Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP? A. Click on the safely remove hardware icon, stop the device, and remove the card B. Push the eject button on the card slot C. Grasp the card firmly and slowly pull it from the slot on the laptop D. In the Control Panel, stop the device service, and then remove the card

a

Which of the following memory types comes in the SIMM variety? A. SDRAM B. DDR3 C. DDR2 D. RDRAM

a

Which of the following network devices would be MOST likely to perform Network Address Translation (NAT)? A. Router B. Switch C. Hub D. Modem

a

Which of the following socket types is for an AMD CPU? A. 940 B. 775 C. 1155 D. 1366

a

Which of the following special function keys might prevent a user from connecting to the Internet? A. Wireless B. Screen lock C. Volume D. Bluetooth

a

Which of the following topologies would cause the network to be segmented if any one machine went offline? A. Bus B. Mesh C. Star D. Hybrid

a

Which of the following typically cannot be upgraded in a laptop? A. Video card B. Hard drive C. RAM D. Wireless card

a

Which of the following would require the need for a POTS line? A. Modem B. Router C. Switch D. Hub

a

An outline of an image can be viewed on a laptop screen, but it is very dim and the screen appears almost black. This can be caused by a failing. (Select TWO). A. Inverter B. LCD C. Plasma screen D. CRT E. OLED

a,b

A technician needs to install an appropriate PSU into a new machine. The technician needs available power for a floppy drive, two older IDE hard disks, a single SATA hard disk, and an IDE optical drive. How many unique power connectors will the PSU need to accommodate the listed devices? A. 2 B. 3 C. 4 D. 5

b

A technician notices an impact printer has run out of ink. Which of the following should the technician do NEXT? A. Power cycle the printer B. Replace the ribbon C. Rewind the ribbon D. Replace the print head

b

A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response? A. "Please hold while I transfer you to the previous technician, so a proper solution can be met." B. "Please explain the issue and I will work to resolve it." C. "My supervisor is the appropriate person to speak with about your issue." D. "Let me help you to resolve this issue, since that technician does not know how to fix it."

b

Best business practices in IT include. A. always suggesting the fastest route to fix the problem B. following up with acustomer to verify satisfaction C. always suggesting the least expensive option D. offering allpossible choices to a customer

b

Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response? A. Let the user know that there is no record of the initial call. B. Let the user know that the problem will be escalated immediately. C. Let the user know that the technician will be out to resolve the problem tomorrow. D. Close the initial ticket that was issued and open a new help desk ticket for the user.

b

Thermal paste is used between the CPU and heatsink to: A. Make the heatsink easier to remove when replacing the CPU. B. Aid in the transfer of energy from the CPU to the heatsink. C. Act as a fire retardant should the CPU overheat. D. Keep the heatsink in place on the CPU.

b

When configuring a new hard drive for use in a hot swappable environment, which of the following connection types should be used? A. PATA B. eSATA C. IDE D. SATA

b

Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps? A. A B. B C. G D. N

b

Which of the following adapter cards allows I/O devices to be connected and transmits data using a POTS line? A. PCI tuner card B. PCI modem C. PCI SCSI D. PCI Ethernet

b

Which of the following can be used to change fan speeds? A. Device manager B. BIOS C. Power options D. Action center

b

Which of the following communication standards requires line-of-site with no obstacles in order to operate properly? A. Bluetooth B. IR C. RF D. WiFi

b

Which of the following is the BEST type of cable to prevent EMI? A. STP B. Fiber C. Plenum D. UTP

b

Which of the following is the FIRST step a technician should take to replace a network printer? A. Unplug the network printer then notify users. B. Notify all users before unplugging the printer. C. Save all print jobs, replace the printer and print all saved files. D. Delete all print jobs before replacing the printer.

b

Which of the following is the MAIN purpose of cleaning the printer during the imaging process? A. It prolongs the toner cartridge's lifecycle B. It takes off any residual toner left after development C. It keeps the printer clean and prolongs its usable life D. It increases the speed of the print process

b

Which of the following printers requires manual alignment? A. Laser B. Dot matrix C. Inkjet D. Thermal

b

Which of the following provides the BEST solution for customers needing quiet cooling options? A. Side panel slots B. Liquid based C. Additional fans D. Thermal paste

b

Which of the following should a technician check FIRST on the laptop if the system's battery is not being charged? A. CMOS battery B. DC-in jack C. AC-in jack D. Breaker for the wall jack

b

Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network? A. MAC filtering B. DHCP C. NAT D. DNS

b

Which of the following types of RAM is typically used to improve reliability? A. Double sided B. ECC C. SODIMM D. RDRAM

b

Which of the following computer components are located on the Northbridge? (Select TWO). A. Hard drive B. CPU C. Fan D. RAM E. Audio

b,d

Which of the following uses Intel's core i CPUs? (Select TWO). A. F B. 1366 C. 775 D. 1155 E. AM3

b,d

A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance? A. AGP B. AGP x8 C. PCIe D. PCI

c

A client wants to store video and music in one central location and stream it to multiple devices. Which of the following would BEST fill this need? A. Home theater B. Virtualization workstation C. Home server D. Gaming

c

A laptop running a Windows operating system has a key that is supposed to launch Internet Explorer, but is not functioning. Which of the following will resolve this? A. Installing Bluetooth drivers from a manufacturer's website B. Installing ACPI drivers from a manufacturer's website C. Installing Hotkey drivers from a manufacturer's website D. Installing AHCI drivers from a manufacturer's website

c

A surge suppressor is only capable of providing protection against which of the following environmental hazards? A. Electrostatic discharge B. Power blackouts C. Power spikes D. Power brown outs

c

A technician has just installed two memory modules on a motherboard that supports DDR3 RAM with the bus speed up to 1600 MHz. The specifications of memory are DDR3 1066 MHz for one module and DDR3 1333 MHz for another. On which of the following bus speeds will the system function? A. 800 MHz B. 1000 MHz C. 1066 MHz D. 1600 MHz

c

A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST? A. Toner B. Transfer belt C. Rollers D. Imaging drum

c

A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 ends to the cables? A. Loopback plug B. Punch down C. Crimpers D. Cable tester

c

A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT? A. Confront the technician stealing the laptop B. Preserve the laptop for evidence C. Report through proper channels D. Document the incident

c

A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take? A. Continue listening to the customer's explanation until they are finished then refer them to a website so the customer can find the proper resolution. B. Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts. C. Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time. D. Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.

c

A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked because it is streaming media. Please click continue to use your assigned quota time". The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user? A. "If you read the entire notice screen it clearly states that you should click continue. Did you read the entire notice?" B. "Since video takes a large amount of bandwidth, management has implemented a policy to limit what each user can download and watch." C. "A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message." D. "Are these video clips work related? What specific website are you trying to download the videos from?"

c

After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take? A. Inform the manager of the customer's behavior and then focus on completing the task in an expedited manner. B. Empathize with the customer's urgency and inform them that the current service level agreement allows for an eight hour response time. C. Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager. D. Contact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.

c

Besides the CPU, which of the following components might have their own heatsink? A. Audio card B. RAID controller C. Graphics card D. Hard drive

c

Chain of custody needs to be kept intact for which of the following reasons? A. To ensure data preservation during evidence inspection B. To ensure that the evidence is not left at the scene C. To ensure evidence is admissible in legal proceeding D. To ensure evidence is returned to proper owner

c

The wireless antenna is typically located inside the laptop's: A. Rear panel B. Keyboard C. Display bezel D. Bottom bezel

c

Which of the following RAM modules has a PC rating of 10600? A. DDR B. SDRAM C. DDR3 D. DDR2

c

Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources? A. PCMCIA device B. Express card 54 device C. SODIMM chip D. USB expansion hub

c

Which of the following can be implemented on a WAP to ensure that only certain client machines can access it? A. Wire encryption B. Disabling SSID C. MAC filtering D. Port forwarding

c

Which of the following connectors is used to connect a DSL modem to a wall outlet? A. RJ-45 B. LC C. RJ-11 D. SC

c

Which of the following devices is necessary to provide power to a laptop LCD screen? A. PCMCIA card B. Backlight C. Inverter D. PCI-E card

c

Which of the following is an example of a MAC address? A. 192.17.2.1 B. http://www.comptia.org C. 00-00-00-1B-02-55 D. 4309:FD21:ACB3:0012

c

Which of the following provides the LEAST network security? A. Firewall B. Router C. Hub D. Switch

c

Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue? A. Update the video drivers B. Replace the speakers C. Check the speaker's connection to the motherboard D. Verify that the speakers are compatible with the replacement motherboard

c

Which of the following would BEST protect equipment from a brown out? A. HVAC system B. Surge suppressor C. UPS D. Power strip

c

Which of the following would BEST segment a LAN while providing additional network ports? A. Access point B. Modem C. Switch D. Hub

c

Which of the following would benefit MOST from the use of dual monitors? A. Gaming PC B. Home theater PC C. A/V editing station D. Thin client

c

Which of the following should be recommended for cooling a high-end gaming PC? (Select TWO). A. Power saving NIC B. Passive cooling C. Additional case fans D. Liquid cooling system E. Lower wattage power supply

c,d

Before installing a new expansion card, which of the following should a technician consider? (Select TWO). A. CPU type B. Free hard drive space C. Power supply wattage D. Amount of RAM E. Bus type

c,e

A technician is looking to install a 3.5 inch desktop hard drive into an external enclosure. Which of the following input interfaces would provide the MOST throughput for the drive? A. USB 2.0 B. IEEE 1394 C. Bi-Directional Parallel D. eSATA

d

A technician needs to replace a desktop computer's power supply. Which of the following should the technician do FIRST? A. Check for environmental concerns B. Review local regulations for disposal procedures C. Read MSDS documentation D. Remove watch and all jewelry

d

A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth on/off switch is not working. Which of the following will BEST resolve this issue? A. Replacing the keyboard B. Installing service pack 3 C. Reinstalling the operating system with Windows XP Media Center D. Installing the Bluetooth stack/driver

d

A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port? A. Serial B. Video C. Audio D. Parallel

d

A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need? A. A port replicator B. A splitter C. A wireless router D. A print server

d

A user has forgotten their BIOS password on their computer. Which of the following would a technician use to allow the user access to their PC? A. Remove the BIOS chip on the PC B. Re-flash the BIOS C. Run password cracking software on the user's PC D. Set the password clear jumper on the motherboard

d

A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT? A. Purchase a maintenance kit B. Use a different weighted paper C. Verify printer cables are connected D. Perform printer head cleaning

d

A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this? A. Install shared PCL drivers B. Install a USB hub C. Install a print server D. Enable print sharing

d

In which of the following situations is it appropriate for an IT service provider to make copies of a customer's confidential data? A. If the technician determines it necessary, for backup purposes B. It is never appropriate to copy a customer's data C. If the content is public knowledge D. With the customer's permission, for backup purposes

d

The process of voltage control to limit the volume of liquid delivered is used in: A. Laser printers B. Thermal printers C. Impact printers D. Inkjet printers

d

Which of the following cable types uses a 9-pin connector? A. Parallel B. Ethernet C. USB D. Serial

d

Which of the following connectors is found on every desktop power supply? A. Berg B. SATA C. PCIe D. Molex

d

Which of the following expansion cards would provide support for additional internal storage? A. Video capture B. Modem C. USB port D. RAID controller

d

Which of the following hard drives has the BEST shock resistance? A. IDE B. NAS C. SATA D. SSD

d

Which of the following is MOST likely to contain hazardous voltages? A. CD-ROM drive B. External USB drive C. Inkjet printer D. CRT display

d

Which of the following media types is BEST for backups of very large storage systems? A. Blu-Ray B. CD-ROM C. DVD D. Tape

d