test8-9

stakeholder and customer

Closing projects involves gaining ____ acceptance of the final products and services, and bringing the project to an orderly end.

any open items

Contract closure involves completion and settlement of contracts and resolution of ____.

optimal

Best practices are "____ methods, currently recognized within a given industry or discipline, to achieve a goal or objective."

Task

Best practices are organized into three levels: project, program, and ____.

sponsors

Project ____ are usually most interested in making sure that final products, services, or results are delivered and transitioned to the appropriate part of the organization.

project completion/customer acceptance

Some organizations have the project sponsor complete a _____ form to close a project or phase

post-mortem

Some people call a close-out meeting a ____ meeting.

key performance indicator

A ______ is a criterion used to determine the degree to which an outcome is achieved

maturity

A higher ____ level describes the characteristics of the most organized and mature organizations.

evolutionary

A maturity model describes a(n) _____ path of increasingly organized and systematically more mature process.

records

A(n) ____ management system provides the ability to easily organize, find, and archive procurement-related documents.

fewer, less

According to Andy Crowe's research, the best project managers send ____ e-mails per day and spend ____ time in meetings than typical project managers.

2%

Alpha project managers represent the top ____ of project managers based on performance.

lessons-learned

Answering questions like "Reflect on whether or not you met the project success criteria" and "Describe one example of what went wrong on this project" are found in a ____ report.

lessons-learned report

Answering questions such as, "What will you do differently on the next project based on your experience working on this project?" is part of a ______.

transition

As part of project closing, it is important to plan for and execute a smooth _____ of the project into normal operations of the company.

process

Examples of organizational _____ assets include policies and procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical information.

close-out

It is good practice to hold a ____ meeting as part of closing.

knowledge transfer

Many organizations are working hard to improve the ____ process since human capital is one of their key assets

potential

Organizations can measure performance against their own past; against peers; and, even better, against _____.

procurements

Outputs from closing ____ include closed procurements (such as closed contracts) and updates to organizational process assets.

project personnel

The Project Management Institute defines best practices in each of the following areas except ____

Organizational Project Management Maturity Model (OPM3)

The Project Management Institute initially published the ____ in December 2003 to address the need to bridge the gap between organizational strategy and successful projects.

project, program, and portfolio management

The Project Management Institute published the Organizational Project Management Maturity Model to describe best practices in ____.

1984

The Software Engineering Institute (SEI) is a federally funded research and development center established in ____ by the U.S. Department of Defense with a broad mandate to address the transition of software engineering technology.

contract itself

The ______ should include requirements for formal acceptance and closure of contracts.

updating organizational process assets

Updating documentation and historical information produced by the project in a useful format is part of ______.

IBM

What company launched an initiative in 1996 to better meet customer needs and ensure a consistent approach to project management, with nearly 10,000 employees earning the PMP credential?

alpha project managers

What does Andy Crowe call the top 2% of project managers?

transition

When developing a _____ plan, the project team should work with managers in affected operating departments, and the contents of the plan should be tailored to fit the support needs of the project.

everywhere

Where does Rosabeth Moss Kanter, a professor at Harvard Business School and well-known author and consultant, suggest that people look to improve best practices?

project integration management

Which knowledge area includes the closing process called close project or phase?

Project integration and procurement management

Which knowledge areas include tasks related to closing?

Program initiation process standardization

Which of the following is a category under portfolio best practices?

Project scope planning process control

Which of the following is a category under project best practices?

repeatable

Wikipedia defines a best practice as the most efficient and effective way of accomplishing a task, based on ____ procedures that have proven themselves over time for large numbers of people.

lower

William Ibbs, a Professor at the University of California at Berkeley, found that high project management maturity results in ____ direct costs of project management.

Procurement audits

___ are reviews often performed during contract closure to identify lessons learned in the entire procurement process.

Best practices

____ are optimal methods, currently recognized within a given industry or discipline, to achieve a goal or objective.

Procurement

____ audits are often performed during contract closure to identify lessons learned in the entire procurement process.