testout CH13

You have a Windows 7 system with two SATA hard drives, one used for the operating system and the other used for data. You have traced recent problems to a fault in the system motherboard. You replace the motherboard and reconnect all hardware. When you start the computer, the system shows the BIOS information screen, but then returns an error that an operating system could not be found. What should you do?

Change the boot order in the BIOS.

Which utility can be used to view when a service was stopped as well as any error messages generated by the service?

Event Viewer

You need to boot a Windows 7 system into Safe Mode. Which key should you press during the system boot to access the Advanced Boot Options menu?

F8

You have a custom database application that your company has been using for several years. The application works fine on all of your Windows XP systems. You have just purchased a new Windows 7 system for one of your sales team members. You make this user a member of the Users group on the local system. You install the custom application successfully. When the sales person logs on and tries to run the application, the program splash screen loads but then seems to hang. What should you do first?

Grant the user permissions to the directories and files used by the application.

When you try to read a particular DVD·R disc that was burned in a different computer, you receive an error message. Other DVD discs work fine in your drive. Which of the following are the most likely problems?

The disc is dirty or scratched.

When would you use the degauss feature on a CRT monitor? (Select two.)

The monitor displays distorted images The monitor displays strange colors

You recently upgraded a client's older workstations from Windows XP to Windows 7. The client has called to complain that the new interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen. How can you fix this problem? (Select two options.)

0 Upgrade the video board installed in the system. 0 Set the visual effects for best performance.

While browsing the Internet, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (Select two.)

1. Applications 2. Processes The Applications tab lets you switch to, start, or end an application. You could also use the Processes tab to kill the process associated with the Internet Explorer application. Use either tab to stop a program that is not responding. The Performance tab shows you overall system utilization and statistics. The services tab shows a list of background services that are running on the system. The users tab shows a list of all users logged into the system.

One day while trying to start your Windows XP computer, the system displays the following error: Windows could not start because the following file is missing or corrupt : Windows \system32\ntoskrnl . exe . Please re-install a copy of the above file . The problem occurs immediately after the operating system loading message. You are unable to boot into Safe Mode. Which of the following will most likely fix the problem? (Select two.)

1. Boot into the recovery console and run bootcfg /rebuild 2. Boot into the recovery console and perform an automatic operating system scan and repair.

You have just finished upgrading the CPU in your desktop system. After running the system for about 15 minutes, the system spontaneously shuts down. What should you do first to troubleshoot the problem? (Select two.)

1. Check the thermal shutdown threshold in the BIOS 2. Check the CPU fan power.

You are in the process of configuring a new computer. The motherboard has six memory slots and supports triple channel memory. You install two memory modules. When you boot the computer, the BIOS recognizes both modules, but the memory only runs in dual channel mode. What should you do? (Select two.)

1. Move the modules to the correct motherboard slots. 2. Install a third, identical memory module

Which of the following tools can you use to start the Print Spooler service if it is currently stopped? (Select two.)

1. Net start 2. Services console

You turn on your desktop computer. You can hear the fans start up, but the monitor remains blank. You wait a while, but it doesn't appear that anything else is happening . The hard drive activity light doesn't show activity, and you never hear the sound that plays when Windows loads up. Which of the following are the most likely cause of the problem? (Select three.)

1. Processor 2. Memory 3. Video Card When a computer first boots, it checks the processor, memory, and video card. If any of these three components are faulty, the boot process will stop. Depending on the problem, you might see nothing displayed on the screen. If the hard disk is bad, the system will boot past the BIOS, but be unable to locate the operating system files. You will see a message displayed on the screen indicating this and other problems (such as a bad keyboard). The startup sequence typically does not diagnose the mouse.

You have a small home network that uses 192.168.1.0 with the default subnet mask for the network address. The default gateway address is 192.168.1.254, and the router is providing DHCP on the network. The Wrk2 computer has been assigned the IP address of 192.168.1.55. Which of the following is considered the loopback address for the Wrk2 computer?

127.0.0.1

Given that your Windows workstation has Automatic Private IP Addressing (APIPA) implemented using default settings, which of the following TCP/IP addresses could be automatically assigned to the system should your DHCP server go down or become inaccessible?

169.254.1.26 In the event that a DCHP server is not available, Windows workstations can use APIPA to automatically provide themselves with an IP address. The default address range used by APIPA is 169.254.0.1 to 169.254.255.254. Of the options presented, only 169.254.1.26 falls within this range.

You have been asked to implement a RAID 10 solution for a video editor's desktop workstation. What is the minimum number of hard disks that can be used to configure RAID 10?

4

You are designing an update to your client's wireless network. The existing wireless network uses 802.11b equipment, which your client complains runs too slowly. She wants to upgrade the network to run at 150 Mbps. Due to budget constraints, your client wants to upgrade only the wireless access points in the network this year. Next year, she will upgrade the wireless network boards in her users' workstations. She has also indicated that the system must continue to function during the transition period. Which 802.11 standard will work best in this situation?

802.11 n is the best choice for this client. Both 802.11 a and 802.11 g each operate at a maximum speed of 54 Mbps. 802.11a isn't compatible with 802.11 b network boards.

You are designing a wireless network for a client. Your client needs the network to support a data rate of at least 54 Mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 GHz. Which 802.11 standards will work best in this situation? (Select two.)

802.11a 802.11n (good luck find a NEW 802.11a router... )

Which wireless standard has the highest data transfer rates?

802.11a 802.11n Answer 802.11b 802.11g 802.11 n has the highest data transfer rates, up to (theoretically) 600 Mbps.802.11 a and g have speeds up to 54 Mbps or 108 Mbps when using channel bonding. 802.11 b has speeds up to 11 Mbps.

You have been contacted by OsCorp to recommend a wireless Internet solution. The wireless strategy must support a transmission range of 150 feet, use a frequency range of 2.4 GHz, and provide the highest possible transmission speeds. Which of the following wireless solutions would you recommend?

802.11n Of the technologies listed, only the IEEE 802.11 n wireless standard addresses the desired requirements. The 802.11 a wireless standard offers maximum speeds of 54 Mbps and uses the 5 GHz frequency range. The 802.11 g wireless standard offers maximum speeds of 54 Mbps. 802.11 b uses the 2.4 GHz frequency range but supports only 11 Mbps transfer speeds.

Lately you hear a clicking noise when reading or writing data from the hard disk. What is the most likely cause of the clicking?

A clicking noise when reading or writing data from the hard disk is an early sign of a failing drive.

What is a recovery partition?

A partition created by the computer manufacturer to restore the system to its original state.

A customer complains that a recently-purchased plasma monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the DVI-I video port. Which of the following actions should you direct the customer to take next?

Adjust the monitor's settings using controls on the monitor.

A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port. Which of the following actions should you direct the customer to take next?

Adjust the monitor's settings using controls on the monitor. Explanation of this stupid ass answer: A common problem is for a monitor's brightness or contrast control to be turned down accidentally. You should ask the customer to adjust the brightness and contrast on the monitor to see if it has any effect on the problem.

You are the administrator for your company and you have been asked to get the company accounting program installed on some new Windows 7 laptops. When you install this software on the new PCs, you discover that it will not run because User Account Control (UAC) keeps causing it to fail. Because the accounting program was designed by the company and it will not be upgraded anytime soon, you must get it to work as is with UAC. What can you do to get the application to work with UAC? (Choose the best solution.)

Alter the program settings to Run this program as an administrator.

Which of the following represent the correct boot sequence in Windows XP after the BIOS has passed control over to NTLDR?

BOOT.INI, NTDETECT.COM, NTOSKRNL.EXE In Windows 2000/XP, the BIOS passes control over to NTLDR which examines the BOOT.INI file to determine the operating systems and display the startup menu. Next, the startup file including NTDETECT.COM is loaded to identify the installed hardware. Finally NTOSKRNL.EXE and HAL.DLL are loaded and control is passed to NTOSKRNL.

What should you do (if possible) before flashing the BIOS? (Select two.)

Backup CMOS settings. Connect the computer to a UPS.

Which Windows 7 operating system startup component replaces the boot.ini file that was used by earlier versions of Windows?

Boot Configuration Data Boot Configuration Data (BCD) is a database for startup configuration data on Windows Vista and Windows 7. It replaces the boot.ini file that was used by NTLDR on older versions of Windows.

You have purchased an LED monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution to 1440 x 900 with 24-bit color. The screen display seems to be fuzzy. What should you do to correct the problem?

Change the screen resolution to the native resolution of the monitor. OBVIOUSLY the other answers: 0 Replace the DVI-D cable with a DVI-I cable. 0 Increase the color depth to 32- bit. 0 Change the screen resolution to 1600 X 1200. 0 Replace the DVI-I cable with a DVI-A cable.

Mary reports that an application's shortcut icon no longer launches the application. You check your documentation and find that you have installed a new disk drive in her computer. What should you do first so Mary can run the application?

Check the shortcut properties to make sure it is pointing to the correct file location. The first thing to try would be to verify that the shortcut is pointing to the correct location. Installing a new disk drive might have modified the drive letters, thereby making the shortcut path invalid. (DONT INSTALL PROGRAMS IN WIERD PLACES??)

When running a program on a Windows system, you get an error message indicating that a specific file (not the .exe file) cannot be located. What should you try first to fix the problem?

Check the working (Start In) directory identified by the shortcut.

You have just replaced the motherboard in your computer. Your computer starts, but the hard disk light does not come on while the system is booting. What should you do?

Connect the hard disk LED to the motherboard.

Lately your computer is spontaneously shutting down after only a few minutes of use. What is the most likely cause? (Select two.)

Cooling fans clogged with dust Overheated CPU

Which term refers to a situation where two files try to claim the same cluster on the hard disk?

Cross-linked clusters

Your desktop workstation system uses a SCSI bus to connect storage devices. The SCSI host adapter is assigned an ID of 7, the SCSI hard disk is assigned an ID of 5, the SCSI tape drive is assigned an ID of 3, and the SCSI DVD drive is assigned an ID of 0. Which device has the lowest priority on the SCSI bus.

DVD drive

One corner of the image on an SVGA monitor always has a more purple tint than the rest of the image. What is most likely the problem?

Data cable

You have just connected a new computer to your network. The network uses static IP addressing. You find that the computer can communicate with hosts on the same subnet, but not with hosts on a different subnet. No other computers are having a problem. Which of the configuration values would you most likely need to change?

Default gateway Check the default gateway setting on the computer. The default gateway value is used for sending packets to other subnets. If the value is incorrect, then the packets will not be sent to the correct router. In this scenario, the host can communicate with other hosts on the same subnet, meaning that the IP address and subnet mask are correctly configured. The DNS server address is likely not the problem as name resolution is not mentioned in the scenario. In addition, if name resolution were a problem, it could affect access to both local and remote hosts.

You have physically installed a new hard disk drive in your computer and configured the disk in the BIOS using the CMOS setup program. You try to access the hard disk drive in Windows Explorer, but the drive is not displayed. Which utility will you most likely use to solve the problem?

Disk Management

You have a computer running Windows 7 Home Premium and need to access the contents of a flash drive. The flash drive has been formatted with the exFAT file system. You want to read the flash drive on your computer as quickly as possible with the least amount of effort. What should you do?

Do nothing. Windows 7 can natively access exFAT file systems.

You've just installed a new video card in a user's Windows workstation. However, when you power the system on, the screen is displayed in 16 colors at 640x480 resolution. Which of the following will resolve this problem?

Download and install the latest driver from the video card manufacturer's web site.

Under which circumstances would using the Last Known Good option be most likely to correct the problem?

If you made a system change and then the startup fails before the logon screen

You have a small wireless network with less than 50 client computers. You upgraded the hardware on two wireless devices so you can use a better security standard than WEP. Now you need to implement the new security standard. You need the greatest amount of security with the least amount of effort, and without replacing any of the wireless infrastructure. What should you do? (Select two.)

Implement WPA2-AES Configure each client with the same key In this case, implementing WPA2 with AES and using the same pre-shared key on each client provides the greatest amount of security with the least amount of effort, and does not require the replacement of any of the wireless infrastructure. WPA2- Enterprise uses 802.1x for authentication and requires the configuration of an authentication server. WPA2 is more secure than WPA-PSK.

A user reports that he can't browse to a specific Web site on the Internet. From his computer, you find that a ping test to the Web server succeeds. A trace route test shows 17 hops to the destination Web server. What is the most likely cause of the problem?

Incorrect DNS server address In this scenario, a ping test to the Web site succeeds, while accessing the Web site through the browser does not work. Users type host names in the browser to go to Web sites, and host names must be translated to IP addresses by a DNS server. Either the workstation is using the wrong address for the DNS server, the DNS server is not available, or the DNS server does not have an entry for the Web site. Because the ping and trace route tests work, you know that the IP address, subnet mask, and default gateway values are correct.

You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following:

Incorrect default gateway

You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet which uses the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following: Ethernet adapter Local Area Connection : Connection- specific DNS Suffix . : mydomain . local Description . . . Broadcom network adapter Physical Address . : 00 - AA-BB-CC-74-EF DHCP Enabled . . . . . . . No Autoconfiguration Enabled . Yes IPv4 Address 192 . 168 . 1 . 102(Preferred) Subnet Mask . 255 . 255 . 0 . 0 Default Gateway : 192 . 168 . 1.1 DNS Servers . . 192 . 168 . 1 . 20 192 . 168 . 1 . 27

Incorrect subnet mask In this example, the network is using a mask of 255.255.255.0 (24-bits), but the workstation is configured to use a mask of 255.255.0.0.

Your monitor is displaying images using odd colors. Which of the following is a solution to this problem?

Increase the color depth.

You have installed a new computer with a quad-core 64-bit processor, 6 GB of memory, and a PCie video card with 512MB of memory. After installing the operating system, you see less than 4GB of memory showing as available in Windows. What should you do?

Install a 64-bit version of the operating system.

Your computer currently runs Windows 7 Enterprise edition. You want to create a RAID 10 array using four newly installed SATA disks. When you go to Disk Management, the option to create the RAID 10 array is not available. What should you do?

Install an add-on RAID controller.

You have just installed several devices at once to a computer, but now the computer fails to boot properly. What should you do?

Remove all of the newly added devices and install them one at a time.

You have an existing computer running Windows 7 Enterprise. You want to configure a RAID 5 array in the computer. You install three new SATA drives, then use the RAID controller integrated into the motherboard to define a RAID 5 array using them. When you boot the computer, Windows does not show the logical RAID drive you just created. What should you do?

Install the drivers for the RAID controller.

You have just finished installing a new SATA hard disk in your computer. Now your SATA DVD drive won't work. What should you do first? (Select two.)

Make sure that the DVD SATA cable is connected. Make sure that the DVD power cable is connected.

You have just finished upgrading the 250 W power supply in your desktop computer to a 450 W power supply. Now the BIOS doesn't recognize one of the hard disk drives in the system during POST. What should you do?

Make sure that the hard disk is connected to the power supply.

A computer has two hard disk drives installed on the primary IDE channel. You decide to move the second hard drive to the secondary IDE channel. The secondary IDE interface will have no other devices. How should you configure the second hard drive on this channel?

Master or Single

Your CRT monitor displays a thick black border around the main screen image. What should you use to fix this problem?

Monitor hardware controls

One of the programs that launches automatically at startup is causing your Windows workstation to lock up. You have examined the Startup folder, and the problem application is not present. Which Windows utility should you use to prevent the program from starting automatically?

Msconfig.exe

A Windows XP system was severely damaged after a lightning strike, and is now faillng to boot. The menu of boot options contained within the Boot.ini file is not displaying and you are convinced that the file is not being read. Which file is responsible for loading and displaying the Boot.ini options?

NTLDR

When you load a partition management utility on a workstation running an OEM version of Windows 7, you notice that there is a hidden partition on the workstation's hard drive. You decide to delete it to free up space on the drive. Should you do this?

No, this is the system's recovery partition.

You are testing the power supply in a PC system by measuring the voltage available on the 4-pin Molex connector. The voltage on the red wire is + 5.1 volts. What should you do?

Nothing, the power supply is working normally.

You're configuring devices on a SCSI bus. You've installed a SCSI adapter in an expansion slot. You've connected a SCSI hard disk drive (sdO) to one of the middle connectors on the internal SCSI ribbon cable. The end connector on the internal SCSI ribbon cable is connected to a SCSI DVD drive. Where should termination be enabled on this bus? (Choose two.)

On the SCSI adapter. On the DVD drive.

You are troubleshooting network connections on a Windows workstation and you want to view a list of connections on the computer. How can you do this? (Select two.)

On the Start menu, right-click Network and select Properties. On the Start menu, click Control Panel, then click Network and Internet.

You have a computer with a single hard disk configured as a basic disk with a single partition formatted with NTFS. The computer runs Windows 7 Enterprise. The disk has run out of space. You need to add space to the disk. You install a new hard drive and start Disk Management. Which of the following is a required task to add space to the existing volume?

On the new hard disk, create a new partition without a drive letter.

Lately your computer is spontaneously rebooting and freezing. What is the most likely cause?

Overheated CPU

To test a power supply, you want to use a multimeter to measure the voltage on a Molex hard disk drive connector. To do this, you need to turn the power supply on. Which pins on the 24-pin motherboard connector coming from the power supply can be shunted to turn the power supply on? (Select two.)

Pins 16 and 17 Pins 15 and 16

You have added a new 1 TB hard disk to a Windows computer. The disk is configured as a basic disk. Which of the following can be configured on this disk? (Select two.)

Primary partitions Extended partitions with logical drives

On a Windows system, which Task Manager tab would you use to adjust the priority given to a specific program?

Processes

Due to a blackout, power is no longer coming from the wall outlet and your computer is now off. You do not have a UPS and you need to remove a disc out of the DVD drive. What is the easiest method for retrieving the disc?

Push an unbent paper clip into the hole on the front of the drive.

Which of the following drive configurations uses striping with parity for fault tolerance?

Raid 5

While working on your Windows 7 system, the system encounters a critical error. For a brief second you see the Blue screen indicating the error. Before you can read the error, however, the system reboots. After rebooting and logging back on, the same thing happens again. What should you do so that you can read the error message next time it happens without the system rebooting?

Reboot the system . Press F8 and disable the automatic restart feature.

Rodney, a user in the research department, reports that he is getting STOP errors while using his Windows 7 computer. You ask Rodney if anything has changed recently on the computer. Rodney explains that he ran the installation program for his PDA and everything worked fine until he tried to hot sync. Now any time he hot syncs, he has to reboot the computer. You need to fix Rodney's computer and prevent Rodney from using the PDA until you can install an updated driver. What should you do?

Reboot the system and select Safe Mode. Disable the PDA's driver in Device Manager.

You have an existing computer that you've been using for years. You decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor that is supported by the motherboard. When you start the computer, it beeps regularly but nothing is shown on the screen and it doesn't start. What should you do? (Select two.)

Reinstall the old processor in the motherboard. Flash the BIOS.

Marcus was attempting to tweak his workstation's operating system when he inadvertently corrupted his system boot files. It will now no longer boot to a logon prompt. After pressing F8, which option should he choose?

Repair Your Computer

You are testing the power supply in a PC system by measuring the voltage available on the 4-pin Molex connector. The voltage on the yellow wire is +10.1 volts. What should you do?

Replace the power supply.

You have a Windows Vista computer that was recently upgraded from Windows XP. One application worked fine in Windows XP, but now does not run in Windows Vista. You have checked the application vendor's web site but there is no update available. What should you try next to run the application?

Run the application in compatibility mode.

A malfunctioning video driver is preventing your Windows system from starting successfully. Which startup option should you choose so you can copy an updated driver from the help desk support server?

Safe Mode with Networking

You're troubleshooting a computer running Windows 7. The operating system has halted and a blue screen has been displayed on the monitor with an error message. What is the first step you should take in troubleshooting the issue?

Search for the error in Microsoft's knowledgebase or in a search engine on the Internet.

During system startup, you see an error message that a service failed to start. You research the error and find that another service must be started first before this service can start. Which tool could you use to configure the needed service to start automatically?

Services console

You have connected a two drives to the primary IDE interface in a PC system. How could the drives be configured? (Select two options.)

Set both drives to Cable Select. Set one drive to Master and the other to Slave.

You are installing the first SATA drive into a desktop computer system, but you do not have the drivers for the motherboard's integrated SATA controller. Which of the following tasks will be required in the configuration process?

Set the drive type in the BIOS to IDE.

You recently upgraded a client's older workstations from Windows XP to Windows 7. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen. How can you fix this problem without upgrading the hardware itself?

Set the visual effects for best performance.

After arriving early this morning, you turn on your computer to begin your work. Instantly you see smoke and smell a strange odor coming from the computer. What should you do?

Shut off the system immediately

You have a small wireless network that uses multiple access points. The network uses WPA and broadcasts the SSID. WPA2 is not supported by the wireless access points. You want to connect a laptop computer to the wireless network. Which of the following parameters will you need to configure on the laptop? (Select two.)

TKIP encryption Preshared key

When you try to boot your computer, it hangs after POST. When you access the CMOS setup program, you see that the date is several years behind and the time is set to 12:01 am. What is the most likely problem?

The CMOS battery has failed.

While troubleshooting a network issue, you successful ping the 127 .0.0.1 IP address. Which of the following is true?

The TCP/IP protocol suite is working correctly on the local computer. The 127.0.0.1 IP address is reserved as the loopback address of the local computer. A successful ping to 127.0.0.1 indicates the TCP/IP protocol suite is working correctly on the local computer.

You administer a network with Windows and Linux servers, and Windows 7 clients. A user calls and indicates that he is unable to access resources on the network. You type ipconfig on the user's computer and receive the following output: Ethernet adapter Local Area Connection : IPv4 address . Subnet Mask . Default Gateway 169 . 254 .1.17 255 . 255 . 0 . 0

Unavailable DHCP server.

Your motherboard has two memory slots and supports a maximum of 8GB of RAM. After installing two 4GB modules and booting your system, you find that Windows only recognizes 3.5 GB of RAM. What should you do?

Upgrade to a 64-bit version of Windows.

You have a desktop computer that uses a 250 watt power supply. You recently added a 4-disk RAID10 array to the system and now it spontaneously shuts down. What should you do?

Upgrade to a power supply that provides more watts.

You have a compiler that compiles applications used in your business. You want to make sure that the compiler continues to run in the background, even if you open other applications. How can you adjust the amount of attention given to that application?

Use Task Manager to modify the process priority.

How can you keep a Windows 7 system from restarting after a critical system error occurs?

Use the Disable automatic restart on system failure option on the Advanced Boot Menu

A user has called to complain that her computer won't boot. It stops at the BIOS startup screen right after the memory has been tested and displays a 301 keyboard error. What should you do first?

Verify that no keys are being pressed down during POST.

You remove a SATA hard disk from a Windows 7 computer and put it in a system that is running Windows 98. You are unable to read the disk. What is most likely the problem

Windows 98 does not support NTFS.

In which of the following situations would restoring from a backup be the best option? (Select two.)

You accidentally deleted several important e-mails from Outlook and need to restore them. You need to restore several word processing files that were accidentally deleted from My Documents.

In which of the following situations would restoring from a system image be the best option?

You need to restore a Windows system after a hard drive failure.

In which of the following situations would reverting to a System Restore point be the best option?

You recently installed a new application and now the system behaves erratically.

You're trying to access your office network with your Windows workstation from home using your organization's virtual private network (VPN). Your DSL modem has connected to your ISP, but you can't connect to your office network. You issue the ipconfig command from the command prompt and learn that your system has been assigned an IP address of 169.254.1.12. What's causing the problem?

Your ISP's DHCP server isn't working

Your home network is connected to the Internet through a 512 Mbps DSL line. Your ISP provided you with a small office/home office (SOHO) router that provides four 100 Mbps Ethernet ports for your home office and one DSL port for connecting the network to the Internet. The SOHO router has a built-in DHCP server that is used to automatically configure workstations with an IP address, default gateway address, and DNS server address. However, today you are unable to access the Internet. The browser reports that it can't find the URLs you are requesting. Using the ipconfig command, you've verified that the workstation is receiving correct IP address parameters. You tried entering tracert 137 .65.1.2 at a command prompt and found that you're able to reach this server on the Internet without any issues. What is causing this problem?

Your ISP's DNS server is down. Because your workstation is able to receive correct IP parameters from the built-in DHCP server, you know that the home office side of the SOHO router is working correctly. The fact that you're able to trace the route from your workstation to a server on the Internet using its IP address indicates that routing is working properly. This, coupled with the browser error message, would indicate that the most likely problem is a down or malfunctioning DNS server. You could test this hypothesis by trying to access a Web site using an IP address in the URL instead of a domain name.

Which of the following utilities would you use to correct cross-linked clusters within the file system on a Windows workstation?

chkdsk

Which of the following commands verifies that TCP/IP is working correctly on the local computer?

ping 127.0.0.1

You are troubleshooting connectivity between your computer and the www.widgets.com server whose IP address is 192.168.1.1. Which of the following commands tests connectivity to the device as well as name resolution?

ping www.widgets.com To test both name resolution and communication with the server, use the ping command with the host name. The first step in the ping test is to find the IP address of the specified host. Using ping with just the IP address will not test name resolution. Using nslookup only tests name resolution, it does not test communication with the end device.

You are troubleshooting a network communication problem to the www.widgets.com server. Which of the following will give you the IP address of that server? (Select two.)

ping www.widgets.com nslookup www.widgets.com

You want to scan your system for changed system files and automatically revert to previous versions for any file that has been altered. You want the scan to run once the next time the system boots. Which command should you use?

sfc /scanonce