TestOut IT Fundamentals Pro Chapter 4: Section Quizzes 4.5.16 -> 4.8.4

How many years of prior experience in tech support do most MSP positions require?(4.8.4) 2 1 5 3

2

Which of the following processes does 3D printing use? (4.6.8) Digital Manual Additive Subtractive

Additive

Which of the following key combinations lets you open Task Manager? (4.7.7) CTRL, Shift, Enter CTRL, ALT, Enter CTRL, ALT, DELETE CTRL, Shift, Delete

CTRL, ALT, DELETE

Which of the following is a benefit of 3D printing over traditional manufacturing? (4.6.8) Wider variety of materials can be used Consumes less material More precise angles Larger items can be produced

Consumes less material

Which of the following applications can be used for storing, modifying, extracting, and searching data? (4.5.16) Presentation software Database software Word processing software Conferencing software

Database software

Which of the following terms describes the process of rearranging files on the hard drive so that the computer runs more efficiently?(4.7.7) Task Manager Safe Mode Program force-close Defragmentation

Defragmentation

What is the name of the large background area of the Windows environment that holds icons for files, folders, and applications? (4.5.16) Background Home Screen Window Desktop

Desktop

What should a level 1 technician do when they are unable to solve an issue? (4.8.4) Close the ticket and let someone else handle it. Escalate to a higher level of support. Contact Microsoft support. Keep working at it until they resolve it.

Escalate to a higher level of support.

Which of the following keys is used to enter Safe Mode on a Windows computer? (4.7.7) CTRL F8 F5 Shift

F8

Which of the following is the BEST way to handle a program that is unresponsive? (4.7.7) Reboot the computer Run a virus scan Uninstall and reinstall the program Force-close the program

Force-close the program

Which of the following are web browsers? (Select two.) (4.5.16) Google Chrome Bing Microsoft Visio Google Mozilla Firefox

Google Chrome Mozilla Firefox

Jessica has connected her new printer to her Windows 10 computer, but Windows is not recognizing it. What should she do? (4.6.8) Restart Windows Power cycle the printer Install the latest driver Reset the USB cable

Install the latest driver

Janice installed a printer on her computer and shared it with Steve. Steve configured the printer on his computer and was able to print a test page. Later on that day, Steve attempts to print but gets an error that the printer is not responding. Which of the following would be the MOST LIKELY reason for this? (4.6.8) Janice is not connected to the network Incorrect printer driver Janice has turned off her computer Steve is not connected to the network

Janice has turned off her computer

Which of the following would be responsible for resetting a user's password? (4.8.4) Level 1 support technician Level 2 support technician Office manager Network administrator

Level 1 support technician

Sarah turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause? (4.7.7) System slowdown Malware infection System crash Software crash

Malware infection

What is the main difference between a regular technical support specialist and a managed service provider technician? (4.8.4) Managed service provider's services are outsourced as a third party. Technical support specialist's services are outsourced as a third party. Managed service providers do not need certifications or a degree. Technical support specialists do not need certifications or a degree.

Managed service provider's services are outsourced as a third party.

Where is the BEST place to obtain the latest printer driver? (4.6.8) Manufacturer's website Printer reseller Windows Update Microsoft's website

Manufacturer's website

Which of the following is used to force-close a program on an Apple computer? (4.7.7) Option, Command, Escape CTRL, Command, Delete Option, Command, Delete CTRL, Command, Escape

Option, Command, Escape

Which of the following commands makes an application shortcut appear on the taskbar? (4.5.16) Show on taskbar Pin to taskbar Stick to taskbar Keep on taskbar

Pin to taskbar

Which component is responsible for reformatting print jobs so that the printer can understand and process them? (4.6.8) Print queue Print Spooler Print Manager Print driver

Print driver

Where would you go to cancel a print job? (4.6.8) Print driver Print queue Print Spooler Print Manager

Print queue

Windows stores print jobs in a temporary file on the hard drive. What is this file called? (4.6.8) Print queue Print Manager Print Spooler Print driver

Print queue

Which of the following is the first step in verifying that a problem has been fixed? (4.7.7) Running a virus scan Opening the program Running the computer for an extended time period Rebooting the system

Rebooting the system

Which of the following digital communication media does NOT require a connection to the Internet? (4.5.16) Discussion board Video conference Social network SMS

SMS

Julie has 3 printers installed on her Windows 10 computer and wants to set one of them as the default printer. Where would she go to do this? (4.6.8) Control Panel > Printers and scanners Settings > Devices > Printers & scanners Control Panel > Devices > Printers & scanners Settings > Printers & scanners

Settings > Devices > Printers & scanners

Match each collaboration tool on the left to its description on the right. (4.5.16) Software that keeps track of progress and assignments for large projects Software that allows multiple users to work on a document at the same time Online forum where discussions consist of threads in response to an original post Software that keeps track of multiple people's schedules Broadcasting one user's screen to other users Resource management Collaborative editing Discussion board Calendaring Screen sharing

Software that keeps track of progress and assignments for large projects (Resource management) Software that allows multiple users to work on a document at the same time (Collaborative editing) Online forum where discussions consist of threads in response to an original post (Discussion board) Software that keeps track of multiple people's schedules (Calendaring) Broadcasting one user's screen to other users (Screen sharing)

What is the name of the menu in the bottom left corner of the Windows environment? (4.5.16) Command Prompt Main Menu Start Menu Windows Menu

Start Menu

Which tab in Task Manager can be used to manage programs that load with Windows? (4.7.7) Performance Services Startup Processes

Startup

Martin's computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened? (4.7.7) Program force-close System crash Software crash System slowdown

System crash

Which Windows tool shows currently running programs and can be used to end a process? (4.7.7) Control Panel Apps & features Services Task Manager

Task Manager

What is the name of the narrow strip along the bottom of the Windows environment? (4.5.16) Navigation bar Toolbar Shortcuts menu Taskbar

Taskbar

When composing an email message, why might you want to use the Bcc field? (4.5.16) To include email addresses of newly hired employees To clarify the overall purpose of the message To copy the email confidentially To include extra-long email addresses

To copy the email confidentially

Which of the following would be a reason a company would outsource their IT support? (4.8.4) For faster support To have their own IT administrator To keep a closer eye on data security To cut costs

To cut costs

What is junk email? (4.5.16) Email applications that don't function well Poorly worded email drafts Another name for webmail applications Unwanted, unsolicited email

Unwanted, unsolicited email

Which of the following is a proper path name to a shared network printer? (4.6.8) \network_name\\printer_name \\computer_name\printer_name \computer_name\\printer_name \\network_name\printer_name

\\computer_name\printer_name