TOM 301 Ch. 3

30. The process is ___________ constrained when ___________ exceeds ___________ and the flow rate is equal to the demand rate. A. Demand, supply, demand B. Capacity, supply, demand C. Demand, demand, supply D. Capacity, demand, supply

A. Demand, supply, demand

53. Students are going through a three-step process to obtain their ID cards. Each student will spend 2 minutes at the registration desk before going to one of three cashiers to pay a fee for the card. After that, he/she will visit one of four ID processing stations to have his/her picture taken and the ID card printed. Registration takes 2 minutes. Visits to the cashier and ID processing station take 10 and 20 minutes respectively. If the demand rate is 0.5 student per minute, which of the following conclusions can be drawn if resources are doubled at the processing station? A. The cashier station becomes the bottleneck. B. There will be no bottleneck in the process. C. Registration becomes the bottleneck. D. The processing station becomes the bottleneck.

A. The cashier station becomes the bottleneck.

8. Resources are shown in a process flow diagram as: A. boxes. B. arrows. C. spheres. D. triangles.

A. boxes.

28. Customers are driving away after failing to find a place to park at a supermarket. The process currently is: A. capacity constrained. B. demand constrained. C. supply exceeds demand. D. capacity unconstrained.

A. capacity constrained.

15. Refer to the process flow diagram below. Station 2 is the ______________ of Station 1. A. customer B. supplier C. target D. bottleneck

A. customer

14. Refer to the process flow diagram below. Station 3 is at the ______________ of the process. A. downstream B. upstream C. target D. bottleneck

A. downstream

21. The capacity of a resource determines the ___________ number of flow units that can flow through that resource per unit of time. A. maximum B. minimum C. average D. medium

A. maximum

41. Which of the following statements is FALSE? A. Nonbottleneck resources have slack capacity. B. A bottleneck resource must have a utilization of 100%. C. Nonbottleneck resources have a less than 100% utilization. D. A bottleneck resource does not always have the longest processing time.

B. A bottleneck resource must have a utilization of 100%.

12. _______________ are used to show the journey of a flow unit from input to output. A. Boxes B. Arrows C. Spheres D. Triangles

B. Arrows

48. Job candidates are leaving an office every 50 minutes. Each candidate goes through three activities during the office visit: verification, written test, and interview. Verification takes 1 minute, the written test takes 40 minutes, and the interview takes 10 minutes. Assume there is only one resource dedicated to each activity. Which of the following conclusions can be drawn? A. The process is capacity constrained. B. The process is demand constrained. C. The interview resource is the bottleneck. D. The process capacity is equal to the bottleneck capacity.

B. The process is demand constrained.

34. Which of the following statements is TRUE? A. Utilization of a resource is at its maximum when the flow rate exceeds its capacity. B. Utilization of a resource is at its maximum when the flow rate is equal to its capacity. C. Utilization of a resource is at its minimum when the flow rate exceeds its capacity. D. Utilization of a resource is at its minimum when the flow rate is equal to its capacity.

B. Utilization of a resource is at its maximum when the flow rate is equal to its capacity.

45. When will the utilization of a bottleneck resource be less than 100%? A. When the process is capacity constrained B. When the process is demand constrained C. When demand is higher than process capacity D. When demand is equal to process capacity

B. When the process is demand constrained

10. Which of the following is a resource in an outpatient clinic? A. Flu shot B. X-ray machine C. Ambulance D. Reputation

B. X-ray machine

31. Process utilization is the ratio between __________ and ______________. A. flow time, flow rate B. flow rate, process capacity C. process capacity, flow time D. process time, process capacity

B. flow rate, process capacity

22. The process capacity determines the ______________ a process can provide per unit of time. A. minimum flow rate B. maximum flow rate C. maximum flow time D. minimum flow time

B. maximum flow rate

13. Refer to the process flow diagram below. Station 1 is at the ______________ of the process. A. downstream B. upstream C. target D. bottleneck

B. upstream

16. A process analysis of a hospital's emergency room can answer all of the following questions EXCEPT: A. What is the average waiting time of a patient? B. How many patients can be treated each day? C. How busy are the physicians in the outpatient clinic? D. How many beds are in the emergency room?

C. How busy are the physicians in the outpatient clinic?

29. Capacity is constrained when _________ exceeds _____________ and the flow rate is equal to ____________. A. supply, demand, process capacity B. supply, demand, demand C. demand, supply, process capacity D. demand, supply, demand

C. demand, supply, process capacity

46. The capacity of a nonbottleneck resource is __________ the capacity of the process. A. equal to B. smaller than C. larger than D. The answer depends on the specific process under consideration.

C. larger than

20. The _______________ of a resource is how long that particular resource takes to complete one flow unit. A. flow time B. flow rate C. processing time D. processing rate

C. processing time

11. You are filling your prescription at a pharmacy and are waiting in line in front of the pickup window. Which one of the following processes will be upstream relative to your current position in the process? A. Paying for the prescription B. Waiting to take the prescription C. Inspecting the prescription D. Dropping off the prescription

D. Dropping off the prescription

7. Which of the following statements about process analysis is TRUE? A. Process analysis only matters to those who are in accounting. B. Process analysis is all about keeping track of revenue and costs. C. Process analysis is all about creating demand. D. Process analysis helps one analyze all the activities involved in providing one unit of supply.

D. Process analysis helps one analyze all the activities involved in providing one unit of supply.

9. Inventory is shown as ____________ in a process flow diagram. A. boxes B. arrows C. spheres D. triangles

D. triangles