troubleshooting 2

An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time. Which of the following tools would BEST be used to accomplish this? A. Performance Monitor B. Task Scheduler C. Task Manager D. System Configuration

A

Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media? A. Screwdrivers B. Power supply testers C. Cable testers D. Pliers

A

Which of the following tools would be used to connect CAT5e cabling to a patch panel? A. Punch down B. Wire strippers C. Loopback plugs D. Crimper

A

Which of the following utilities will display a listing of active IP ports on the computer being tested? A. NETSTAT B. PING C. IPCONFIG D. TRACERT

A

A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy. Which of the following should the technician use to accomplish this? A. Disk Management B. Device Manager C. System Configuration D. Data Sources

A

511 A laser printer is printing images tilted on the page. Which of the following components is the cause of the problem? A. Paper registration assembly B. Toner cartridge C. Laser scanner assembly D. Fusing assembly

A

A customer wrote an email password on a piece of paper and has misplaced it. The customer wants to know if the account has been compromised. Which of the following symptoms will MOST likely indicate that this has occurred? A. Pop-ups while browsing B. Lack of Internet connectivity C. Changed home page D. Undeliverable email returns

D

A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by: A. replacing the fuser B. running calibrate C. replacing the network cable D. replacing the drum

D

Which of the following is a valid local loopback address test command? A. PING 10.10.1.1 B. PING 127.0.0.1 C. PING 192.168.0.1 D. PING 255.255.255.0

B

A technician recently installed Windows 7 on a PC. The technician is unable to connect to the PC remotely using RDP, but is able to ping the PC. Which of the following is the MOST likely cause? A. The PC is infected with a virus. B. The network card is defective. C. The router firewall is enabled. D. The Remote Assistance is disabled.

C

A computer regularly shuts down and often will not turn on again for an hour or so. Which of the following tools should a technician use FIRST to troubleshoot this? A. Power supply tester B. Loopback plug C. POST card D. Ohm meter

A

A computer system uses a large CRT. The display is experiencing display issues around the edges. The technician suspects something in the computing environment is causing the problem. Which of the following should MOST likely be moved to reduce the issue? A. Unshielded speakers B. Wireless directional antennas C. Wireless access points D. High speed laser printers

A

A laser printer has just had its toner cartridge removed and toner has leaked inside and out. The BEST method to remove spilled toner, both inside and outside of the printer, is which of the following? A. ESD vacuum B. Maintenance kit C. Damp towel D. Compressed air

A

A technician is diagnosing a PC running Windows 7 which has been affected with an "NTLDR is missing" error message. Which of the following command line tools would BEST resolve the problem? A. Fixboot B. CHKDSK C. Scandisk D. DEFRAG

A

A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to perform when fixing this problem? A. Replace the failed drives and verify the RAID rebuilds completely. B. Reseat the drives, backup the data, and then replace them. C. Reseat the drives and monitor the RAID status over a few days. D. Replace the failed drives and restore the data from a known good backup.

A

A technician receives a call that a remote user's laptop is not powering up. Before going to the user's site, which of the following should the technician advise? A. Remove the battery and A/C adapter and depress the power button for ten seconds. Reconnect power and attempt to power on. B. Remove the battery and test it in a known good laptop of the same model to ensure it is in a fully-functional and charged condition. C. Ask the user if the laptop is plugged into a power strip that also powers a high-draw device, such as a laser printer. D. Ask the user what USB devices they normally have plugged in and ensure they are plugged in to maintain the same power draw as previous boots.

A

A technician recently installed a memory upgrade for a laptop. Since then, the laptop has been experiencing random blue screen errors and unexpected shutdowns. Which of the following is MOST likely the cause? A. Memory module with integrity issues B. Incompatible memory type C. The BIOS has not been set explicitly for dual channel operation D. The BIOS is having an IRQ conflict with the newly installed memory

A

A technician troubleshoots a broken PC only to find that a strong burning odor is coming from inside the case. Which of the following parts MOST likely experienced a level of electrical burn? A. PSU B. Processor C. CMOS battery D. Hard drive

A

A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other network resources. The user is on a company network that uses DHCP. The technician runs IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the following steps should the technician perform FIRST to troubleshoot this issue? A. Check the network cable B. Replace network card C. Assign a static IP address D. Reinstall the network drivers

A

A user cannot connect to their home wireless network. Which of the following should a technician do FIRST? A. Identify user changes to the computer B. Establish a plan of action to resolve the problem C. Establish a theory of probable cause D. Verify full system functionality

A

A user has called in a helpdesk ticket about their monitor not powering on but their PC does. Which of the following would be the FIRST thing the technician would check? A. Power cable B. Power settings C. Video cable D. Video settings

A

A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this issue? A. Attempt to backup data from the hard drive B. Shutdown the PC and replace the hard drive C. Format the hard drive and reload the OS D. Run the disk cleanup utility

A

A user reports that their laser printer is printing lighter on one side of the page than the other. The user further reports that a new toner cartridge was just installed. Which of the following is the MOST likely cause? A. The user did not gently shake the toner prior to installation. B. The laser motor is failing and causing uneven dispersion to the developer. C. The paper tray size is set incorrectly. D. The fuser in the printer is not warming to a proper temperature.

A

A user reports that they cannot save a file in their word processing software, but yesterday the software was working fine. Which of the following tools would a technician use to BEST resolve this issue? A. System Restore B. Anti-malware software C. Recovery Console D. Event Viewer

A

A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST? A. Clear the print queue. B. Check the printer connection. C. Reboot the computer. D. Stop and start the printer.

A

Joe reports that the network inkjet printer is not printing any documents. Joe is able to print a test page from the front panel of the printer and the printer has an IP. Which of the following is the cause of the problem? A. Spooler service has stopped B. The USB cable is unplugged C. The printer has no ink D. The fuser needs to be replaced

A

The technician is dispatched to a user's home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use. Which of the following will BEST meet the user's requirements? A. Configure the router to allow access by MAC address. B. Configure the use of DHCP. C. Configure the use of static IP addresses. D. Configure the network to utilize a proxy.

A

When a PC boots, the operating system reports the incorrect day and year for a few minutes before it eventually displays the correct time. Which of the following should the technician do to fix this issue? A. Open the PC and replace the CMOS battery B. Change the PC to use NTP for time synchronization C. Change the time zone from UTC to the correct time zone D. Set the date and time manually in the BIOS

A

A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO). A. Check the PSU integrity B. Check the CMOS battery C. Check the video card integrity D. Check the memory integrity E. Check the optical drive integrity

A D

A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network that uses DHCP. The technician verified the PC is using DHCP to obtain TCP/IP settings. Which of the following commands should the helpdesk technician use to resolve this issue? (Select TWO). A. Ipconfig /renew B. Ipconfig /registerdns C. Ipconfig /all D. Ipconfig /flushdns E. Ipconfig /release

A E

A customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform? A. Increase the resolution B. Use function keys C. Reboot the laptop D. Go to the Power Options in Control Panel

B

A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task? A. Overwrite the hard drives. B. Drill into the hard drives. C. Degauss the hard drives. D. Sanitize the hard drives.

B

A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back. Which of the following will MOST likely correct this issue? A. Disable screensaver B. Adjust power settings C. Replace the wireless card D. Install a higher capacity battery

B

A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue? A. Using wrong video connector B. Dead pixels C. Dropped in shipping D. Incorrect installation

B

A modern gaming graphics card is showing pixilation on screen and is occasionally rebooting a PC without prior notice. Which of the following symptoms is MOST likely being experienced? A. Old drivers B. Card overheating C. Improper slot installation D. Resolution mismatch

B

A printer has been repurposed to another part of the building. When configured to work with the new department, it intermittently prints and at times prints unrequested jobs. The cable tester reveals the Ethernet cable is properly configured. Which of the following is MOST likely the cause of this issue? A. Incorrect driver B. IP conflict C. Slow transfer speeds D. Limited connectivity

B

A technician discovers a PC has a virus on it. Which of the following should the technician do to remediate this? A. Create a system restore check point, run antivirus software, and create another check point when the PC is clean. B. Disable system restore, run antivirus software, and re-enable system restore when the PC is clean. C. Create a system image, run antivirus software, reboot the PC, and restore the system image when the PC is clean. D. Run antivirus software, reboot the PC, and create a system restore checkpoint when the PC is clean.

B

A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue? A. Document finding, actions, and outcomes B. Identify the problem C. Establish a theory D. Establish a plan of action to resolve the problem

B

A technician has booted a computer several times. Each time the technician observes a BSOD with the same stop error. This indicates which of the following? A. Incorrectly set hard drive jumpers B. Failing hard drive C. Bad CPU D. Failing network card

B

A technician has recently installed some new memory in a PC. When the computer is rebooted, the technician hears loud noise coming from inside the case. Which of the following is MOST likely the cause? A. The CPU is incompatible with the memory B. Something is obstructing one of the fans C. One of the hard drives is failing D. The new memory is over heating

B

A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem? A. Reseat the drive and verify the RAID array is healthy B. Replace the failed drive and verify the RAID is healthy. C. Replace the failed drive and restore the data. D. Add a fifth drive and make it a spare.

B

A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT? A. Immediately leave the scene and sound an emergency to security. B. Use a toner vacuum to remove the spilled toner from the undesired surfaces. C. Use compressed air to remove the spilled toner from the undesired surfaces. D. Use the maintenance kit to remove and replace the affected parts.

B

A technician is dispatched to a business where it is discovered that two physical hard drives in a RAID 5 configuration have failed. Which of the following is the BEST solution? A. Replace the whole array; the other drives will soon fail. B. Replace the two failed drives and restore from the latest backup. C. Replace only one drive and restore from the latest backup. D. Replace one drive at a time and allow the RAID to rebuild.

B

A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device: HARD DRIVE. MASTER OPTICAL DRIVE. CABLE SELECT Which of the following jumper configurations should be used instead? A. HDD. Cable Select; Optical Drive. Master B. HDD. Cable Select; Optical Drive. Cable Select C. HDD. Slave; Optical Drive. Slave D. HDD. Master; Optical Drive. Master

B

A technician is preparing to clean off a malware infection from a Windows XP PC. Which of the following should be disabled prior to starting the cleaning process? A. System Properties B. System Restore C. Remote Desktop D. Automatic Updates

B

A technician notices a computer is overheating after 30 minutes of use. Which of the following is the MOST likely cause? A. Clogged temporary file folders B. Internal dust buildup C. Incorrect input voltage setting D. ACPI is disabled

B

A technician would MOST likely use Windows PE on a Windows 7 system to perform which of the following functions? A. Install new programs outside of the OS B. Fix file system issues outside of the OS C. Print specialized reports of processes starting at boot D. Install new hardware with appropriate drivers

B

A user has an external hard drive which they forget to unplug before booting their machine. Each time this happens, an error shows on the screen which states "Boot sector missing - reboot to try again." Which of the following would be the BEST way to resolve this? A. Change BIOS options to remove floppy drive from the boot order B. Change BIOS options to remove USB device from the boot order C. Change BIOS options to remove CD drive from the boot order D. Set the SATA setting in BIOS to AHCI from IDE

B

A user is reporting that they cannot connect to the wireless network from their office but they were able to connect yesterday. Which of the following would be the MOST likely reason? A. Radio switch on laptop is enabled B. Radio switch on laptop is disabled C. Channel interference D. User is too far away from the access point

B

A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would BEST resolve this? A. Delete all Internet cookies. B. Ensure the user is not utilizing a proxy server. C. Remove all Internet shortcuts. D. Clear all Internet cache and saved passwords.

B

A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem? A. Check the boot.ini on the PC for malicious entries. B. Change the account password. C. Upgrade the email client to a newer version. D. Install a more expensive spam filter.

B

A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information? A. "Can you get to the Internet?" B. "What exactly does not work?" C. "Does the PC turn on?" D. "Are you able to sign on?"

B

A user reports their laptop battery will not charge. Which of the following would be checked FIRST in order to narrow down the issue? A. Check the AC voltage at the outlet using a multimeter. B. Remove the battery and power the laptop using the AC adaptor. C. Remove the battery and place it in another laptop to see if it works. D. Use a multimeter to check the output voltage from the AC adaptor.

B

A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is MOST likely causing the issue? A. The motherboard drivers are not current. B. The drivers for the NIC need to be updated. C. The wireless on/off switch is not in the on position. D. The keyboard is faulty and turns the wireless NIC on and off.

B

A user states that when they power on their computer, they receive a "Non-bootable drive" error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue? A. Jumper settings B. Device boot order C. PXE boot settings D. Hard drive cable

B

A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre-boot failure? A. Multimeter B. POST card C. Power supply tester D. BIOS flash

B

A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause? A. The printer needs to be rebooted. B. The printer is out of paper. C. The fuser needs to be replaced. D. The toner cartridge is low.

B

A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating? A. Network diagram B. Computer manual C. Asset management D. Wiring scheme

B

A wireless network is experiencing intermittent connectivity. Which of the following would BEST resolve this issue? A. Enable MAC filtering B. Change broadcast channel C. Enable wireless encryption D. Disable SSID broadcasting

B

A workstation is making a loud clicking noise that is originating from the hard drive and it is not booting. Which of the following should the technician do FIRST? A. Visit the hard disk vendor's site and run a hardware check on the drive. B. Put the hard drive in another system and back up all data from it. C. Run CHKDSK immediately and replace the drive if it is bad. D. Format the drive and restore from a previous image.

B

The network administrator, Joe, is notified a shared drive is not available. Joe goes to the server room and discovers the RAID5 array has two failed drives. Which of the following would BEST explain how Joe can get the shared drives operational? A. Remove and replace the bad drives, one at a time, the RAID will rebuild and recover. B. Install 2 new drives; follow RAID recovery instructions, restore the data from last backup. C. Remove and replace both drives, the RAID will rebuild with data in place. D. Create a VM, copy the data from an external drive and remap the shares.

B

When comparing an ATX 20-pin power cable to an ATX 24-pin power cable, which of the following voltage values is found on the four extra pins? A. +3.3v, +5v, and two grounds B. +3.3v, +5v, +12v, and ground C. +3.3v, -5v, +12v, and ground D. +5v, -5v, +12v, and ground

B

Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line? A. ERASE B. KILL C. SHUTDOWN D. DEL

B

A workstation is powered up and displays a "Missing Operating System" message. Which of the following would be the causes of this error? (Select TWO). A. OS requires a critical update B. BIOS settings C. Corrupt startup file D. BIOS Firmware E. RAM

B C

A technician is installing and configuring a SOHO wireless network for a client. The client only wants five authorized computers to connect to the network with a defined IP range. Which of the following should the technician configure on the router? (Select TWO). A. DMZ B. DHCP C. ARP D. SSID E. MAC filtering

B E

A computer's first boot device is set to CD-ROM drive, but there is no bootable disk inserted in the CD-ROM. Which of the following will occur? A. The system will restart until a bootable media is inserted in the CD-ROM drive. B. The system will hang and the "Non-bootable device found" error message will appear on the screen. C. The system will attempt to boot from the next device listed in the boot options of the BIOS. D. The system will hang and the "Operating System missing" error message will appear on the screen.

C

A customer notices a problem with the track pad on their laptop. The technician questions the individual about recent changes, though none can be identified. The technician speculates that recent automatic updates to the laptop may have caused the hardware to malfunction. Which of the following steps should the technician take NEXT? A. Establish a plan of action B. Take steps to resolve the problem C. Confirm the theory D. Question the user further

C

A customer purchases a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is the MOST likely cause? A. The laptop is not close enough to the router. B. The router should be set to "G-Only". C. The router is broadcasting in Mixed Mode. D. The laptop needs a dedicated access point.

C

A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue? A. Check the toner cartridge B. Reboot client PC C. Check the link lights on printer NIC D. Reboot the printer

C

A remote user reports that their laptop will not power up. The technician has the user reseat the power connections to the wall, the power supply, and the laptop. If it still does not power up, which of the following actions should be performed NEXT? A. Completely discharge the battery to recondition it. B. Check for a green light on the power supply and then reboot. C. Remove the battery and power up. D. Ensure the power adapter is the correct wattage.

C

A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation? A. Document the symptoms of the virus. B. Turn off the computer using the power switch. C. Unplug it from the network. D. Run an antivirus update and then a full scan.

C

A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following steps should the technician take NEXT? A. Repair the boot up sequence using recovery console. B. Restart the system, booting from a system recovery disk. C. Restart the system to verify the proper boot sequence. D. Inform the customer the hard drive has crashed and replace the drive.

C

A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation for router mentions the web interface for the router is available by default at 192.168.1.1. In which of the following ways would the technician go about doing this? A. Place labels on top of all the ports that are not to be used. B. Manually set the IP address to 10.168.1.1, and then access the website at 192.168.1.1. C. Use an Internet browser to access the router configuration at 192.168.1.1. D. Use Windows Explorer and search for a file called 192.168.1.1.

C

A user has a problem with the touchpad on their Windows XP notebook. The problem started after a new manufacturer hardware update was installed. Which of the following should a technician do FIRST to troubleshoot this problem? A. Edit the device properties in the Registry. B. Call the manufacturer support line. C. Use rollback driver in Device Manager. D. Update the OS to the latest service pack.

C

A user is connected to their home wireless network and can see shared folders on the other computers on the network, but cannot connect to the Internet. Which of the following tools would a technician use to BEST troubleshoot this issue? A. NETSTAT B. ARP C. TRACERT D. NBTSTAT

C

A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT? A. Replace the failing drive and let the RAID recover. B. Add an additional drive to the array and let the RAID recover. C. Replace the drive; all the data is lost and cannot be recovered. D. Remap the RAID array to another drive letter to recover the data.

C

A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down? A. The CMOS battery is bad. B. A memory module has become unseated. C. The heat sink retaining clip has broken loose. D. The hard drive cable has become unseated.

C

A user will be installing a switch in a public location and will allow the six users in the office to connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that there is no unauthorized access to the switch? A. Assign static IP addresses B. Disable new VLANS C. Disable unused ports D. Disable PoE

C

When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur? A. BSOD B. OS not found on boot C. Hard drive failure D. RAID array failure

C

A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO). A. Task Manager B. System registry C. Log files for the new application D. Event Viewer E. %SystemDir%\System32\Drivers

C D

A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance? (Select TWO). A. Run a full antivirus scan. B. Defragment the hard disk. C. Run antivirus updates. D. Run Windows updates. E. Configure the firewall to access the Internet.

C D

A customer states that another technician just removed some viruses and now they are not able to connect to websites such as Windows Update, but are able to connect to others. Which of the following is the MOST likely cause of the issue? A. NIC driver is damaged B. Not all viruses have been fixed C. Internet Explorer cache is full D. Host file has been manipulated

D

A computer is showing the "No boot device found" message even though a technician has verified that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is MOST likely at play? A. A 40-pin cable was used instead of an 80-pin cable to connect the HDD. B. The hard drive is disconnected. C. The hard drive has corrupted sectors and needs a CHKDSK scan. D. Both PATA devices are incorrectly set to the master jumper setting.

D

A technician has imaged Windows 7 to a new drive and installed it into the PC. The PC, however, will not boot the new disk. Using the recovery console, which of the following should the technician try NEXT? A. Select the bootable partition in fdisk B. Fix the master boot record with fdisk C. Use the bootcfg /rebuild command to recreate the mbr D. Mark the disk active in diskpart E. Mark the partition as clean in diskpart

D

A technician is attempting to upgrade a customer's PC from Windows XP Professional to Windows 7 Professional x64. The system contains a late generation Pentium 4 Processor with hyperthreading. The technician is having difficulty installing the operating system as it consistently errors out during setup. Which of the following is MOST likely happening? A. Pentium 4 HT processors are 64-bit compatible but do not support the x64 instruction set. B. The BIOS needs to be configured to enable x64 support. C. Windows XP can only be directly upgraded to Windows 7 Home Basic and Home Premium editions. D. Pentium 4 HT processors are not 64-bit compatible.

D

A technician is onsite to troubleshoot a distorted image on a laptop. Which of the following is the BEST way to determine if the LCD screen is the cause of the issue? A. Disable the onboard video card. B. Adjust the resolution of the laptop. C. Reinstall video driver in Windows operating system. D. Connect an external monitor to the laptop.

D

A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked? A. The type of IDE cable used for the hard drive B. The CMOS battery charge C. The amount of available power to the hard drive D. The memory configuration

D

A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is unable to PING the computer. The technician verified that the computer is turned on, has network connectivity, and can get to the Internet. Which of the following is MOST likely the issue? A. The technician does not have permissions B. Local security policy settings is incorrect C. Wake-on-LAN is disabled D. Windows firewall is enabled

D

A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make? A. Document the cause and solution B. Inform the user C. Report to the supervisor D. Establish a plan of action

D

A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task? A. services.msc B. shutdown.exe C. bootrec.exe D. gpedit.msc

D

A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST? A. Ensure the game system has a static IP address. B. Contact the manufacturer to see if service is available. C. Ensure the game system has updated firmware. D. Ensure the correct ports are open.

D

A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take? A. Run FDISK on the drive B. Update definitions and run a virus scan C. Low level format the drive D. Run CHKDSK on the drive

D

A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem? A. The printer is not designed to print legal sized pages. B. The print queue is holding jobs from printing. C. The paper weight is too heavy for the printer. D. The paper size for the tray is incorrect in the printer setup.

D

A user reports that their PC boots up to a screen that reads "OS not found". Which of the following would be the MOST likely cause of this problem? A. There are conflicting operating systems. B. Not enough memory is available. C. The system has a BSOD. D. The user has a USB key attached.

D

A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue? A. Bad video card B. The video card drivers need to be upgraded C. Bad monitor D. The screen needs to be degaussed

D

Anne is trying to pair her smartphone with her laptop to re-sync her contacts. Her smart phone is not discovering the laptop during Bluetooth discovery. Anne reinstalls the Bluetooth drivers but receives an error that no Bluetooth hardware is found. Which of the following is the cause of the problem? A. The Wi-Fi antenna around the display is unplugged B. Incorrect PIN is being used to pair the device C. The smart phone is too far away D. Bluetooth is disabled in the BIOS

D

The technician is dispatched to look at a user's laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the following should the technician perform to resolve this? A. Remove the battery and connect it to a commercial battery charger. B. Discharge the battery using a static mat. C. Change the power setting on the laptop to use less power. D. Replace the battery.

D