True or False

False

Photocopies require specially treated paper.

automated menu

Voice mail is usually used in conjunction with an

The number is automatically recalled.

What happens when the fax machine is not able to make a connection?

plain

What kind of paper is most commonly used in fax machines.

Get their name, address and phone number

When a caller sounds frantic indicating there is an emergency you should first

Numeric

When patient names are kept confidential, the filing system is:

answering service

When the office is closed, calls are answered, messages are taken and communicated to the physician through an

Answer line one and ask if they can hold, answer the second line and handle the call to a conclusion

When two phone lines ring simultaneously, the best method of handling them is to:

answering machine

Which of the following answers calls after office hours and on weekends and holidays.

automated menu

Which of the following answers calls for you and separates requests into categories so you can answer them?

privilege

Which of the following spellings is correct?

sagittal

Which of the following spellings is correct?

True

A Dr.'s office may have an answering machine to record calls of a routine nature and to give the number of the answering service to call in emergencies.

callers never receive a busy signal

A benefit of a voice mail system is that

False

A check writer is the individual who makes out all the checks in a medical office.

True

A cover sheet provides information about a fax transmission.

False

A disadvantage of the automated menu is that a caller can never reach a physician in an emergency.

False

A fax machine in a medical office never has its own telephone line.

True

A fax machine that is not turned on or is out of paper are reasons a fax cannot go through.

the way a patient record is kept

A retention schedule details:

pager

A small electronic device that gives a signal to indicate that someone is trying to reach the physician is a

fax machine

A way to send documents rapidly to location outside the office is by:

Produce a paper type

Adding machines differ from calculators in that adding machines:

True

All Pages should be placed face down in the fax machine's sending tray.

False

An advanced form of answering machine is a pager.

True

Because the films are stored in different formats, microfilm and microfiche require different mechanisms to read them.

24

Faxes can be received ____ hours a day.

False

It is not necessary to remove staples or paper clips before photocopying.

Closed

Patients who no longer consult the office due to moving away, dying or some other reason are called:

Expendable

Items that are used and must be restocked are:

True

Many medical offices use a six button telephone.

True

Memory sticks can store limited amounts of information for future use, are portable and use no power.

False

Microfiche is film imprinted with information and stored in rectangular sheets.

telephone

One of the most important pieces of communication equipment in a medical practice is the

confidence

Select the word, if any that is spelled correctly.

occassionally

Select the word, if any that is spelled incorrectly.

reacts to heat and electricity

Some fax machines use thermal paper, which

Incidental

Supplies needed in the office but that do not threaten the efficiency of the office are:

Calls from other physicians

Telephone calls that may be handled by an assistant include all of the following except those dealing with:

eliminate the need to make copies.

The advantage of using plain paper instead of thermal paper in fax machine is to:

False

The arrangement of the keys on a keyboard are alphabetical.

False

The cost for sending a fax is much more expensive than making a phone call.

True

The difference between a calculator and adding machine is minimal.

False

The mailing machine part of the postage meter applies the postage.

telephone

The main means of communication with other doctors, hospitals, and laboratories is the

Post Office

The meter part of the postage meter belongs to the:

True

The process for determining why a piece of equipment has stopped functioning and the attempt to correct is called troubleshooting.

ensure that the transmission of incoming and out going faxes will not be interrupted.

The purpose of having a separate telephone line for a fax machine in a medical office is to:

Prepaid

To use a postage meter in a medical office, the postage is: