UHC Events Basics Test 2022

At an informal marketing/sales event which of the following activities is compliant?

Waiting for consumers to approach the table/boot/kiosk

which of the following individuals is permitted to present a short introductory presentation of educational content at the beginning of an informal marketing/sales event

a license agent a non license plan representative a provider

Marcus is planning an educational event and has decided to place an advertisement in the local paper what must the advertisement include

a statement that makes it clear that the event is for educational purposes only

add an informal marketing/sales event which of the following activities is not permitted

approaching consumers as they pass by your booth/kiosk/table

Jessica just submitted a cancel event request form to cancel an event she is scheduled to conduct three weeks from today the only advertising she is done is to post a flyer at the event venue select the cancellation procedure she does not need to follow

be at the venue at the time the event had been scheduled to start and remain there for 30 minutes in case any consumer arrives

Louise wants to hold an event that helps consumers understand Medicare programs and perhaps improve their help/Wellness knowledge but she is not interested in completing enrollment applications at the event she would like to staff a table at the Public Library and have consumers approach her what type of event does Louise need to conduct

Marketing/sales event informal

Agent Don plans to conduct a marketing/sales event at the local public library on October 28 at 2pm. He received permission to post an advertisement on the library bulletin board starting October 14. What is the latest date Don could submit a NEW Event Request Form to UnitedHealthcare in order to comply with UnitedHealthcare's event reporting rules?

October 14 as events must be reported to UnitedHealthcare prior to advertising and not less than 7 calendar days prior to the event (wrong)September 30 as events must be reported to UnitedHealthcare no later than the last day of month (Wrong) October 25 as events must be reported to UnitedHealthcare not less than 3 business days prior to the event (WRONG) October 21 as events must be reported to UnitedHealthcare not less than 7 calendar days prior to advertising

Agent Rita Garcia must not do which of the following while conducting a marketing/sales event ______ .

State the plan she's presenting is the best plan on the market

Which of the guidelines listed below is not allowed when accepting an enrollment application at a marketing/sales event?

offer to hold an enrollment application and submit it later

agent Santana has developed a relationship with doctor Westberry a primary care physician contracted with several Medicare Advantage plans doctor Westbury is asked to attend a formal marketing/sales event conducted by agent Santana which of doctor Westberry's actions is non compliant

offers blood pressure screenings as consumers wait for the event to begin

Paul is setting up a marketing/sales event at a Community Center where he is going to discuss united healthcare Medicare Advantage plans he has placed a united healthcare logo pen $3 value clarity consumer workbook an enrollment guide at each seat what if anything is Paul done wrong

pause done nothing wrong the giveaway is under the $15 nominal value and he is providing approved marketing and plan specific material

according to united healthcare policy when must in marketing/sales event be reported to united healthcare

prior advertising and not less than 7 calendar days prior to the event

according to united healthcare policy when must a marketing/sales event be reported to united healthcare

prior to advertising and not less than 7 calendar days prior to the event

if you conduct an educational event and invite a provider or vendor to be part of the event the provider/vendor must not do which of the following

provide free health screenings such as blood pressure checks or hearing tests as a marketing activity

when conducting a formal marketing/sales event there are elements that you must cover in order for your presentation to be compliant listed below are several required elements related to star ratings which one is not required

providing a list of plans that have the same star rating

which of the following is not required when conducting a marketing/sales event

providing refreshments and giveaways

Which of the following statements regarding united healthcare's event cancellation reporting rules is true

event cancellation must be reported in united healthcare's event reporting application at least one business day prior to the event except in the case of inclement weather

when conducting an event agents had selected a site that is compliant with the Americans with Disabilities Act ADA which of the following is not an ADA requirement

extra wide sidewalks that accommodate wheelchairs

agent John Rogers is planning a formal marketing/sales event and has decided to place an advertisement in the local paper what disclaimers was drawn including the advertisement

for accommodations of persons with special needs at sales meetings call 555-555-1234 TTY 711 and attend with no obligation to enroll

For accommodation of persons with special needs call 555-555-1234 tty 711 is an example of this disclaimer that must appear in advertising for what type of event

formal and informal marketing/sales

what type of event is an agent conducting when he presents plan information that includes benefits and cost sharing and audience presenter format

formal marketing/sales event

Which of the following statements describes compliant activity during a formal marketing/sales event?

the agent explained that each consumer's needs are different therefore they should each enroll in a plan that best meets their needs

which of the following must the agent review with the consumer during a Medicare Advantage or prescription drug plan presentation

the availability of interpreter services an where to find information in the enrollment guide for accessing the no cost service

which of the following elements does not need to be entered on the new event request form when reporting a new event

the event venue manager/contact person

advance are categorized by which two things

type of event educational or marketing/sales and whether it is formal or informal

When must an agent inform the consumer of the availability of no cost interpreter services

whenever the agent is presenting a Medicare Advantage or prescription drug plan

Craig is conducting an informal marketing/sales event in a retail pharmacy which of the following rules does not apply

Craig must not schedule personal/individual marketing appointments and obtain scope of appointments

Elaine is considering conducting an event in a lower level conference room of a local fraternal organization the room has a podium with a microphone available for use there are handicap parking stalls sidewalk ramps automatic entrance doors handicap accessible restrooms and elevator Lastly the manager has given a Lane permission to put a sign at the entrance to direct consumers to the lower level for the event what else should a lion consider prior to conducting an event at this venue

Elaine must make certain that the fraternal organization will allow the public non members access to the facility in order to attend her meeting

Which statement is an example of one that must appear on advertisements for educational events?

For accommodation of persons with special needs call 555-555-1234 tty 711

Which of the following giveaways is not permitted at an educational event (assume nominal retail value is met)?

Gift card to local movie theater

At a formal marketing/sales event, an agent presented information about prescription drug coverage. Which statement is not accurate?

Members and providers are not able to ask the plan for exceptions to any utilization management rules

Roger is conducting an educational event and has asked a couple of providers to be present at his booth. The hearing aid representative has general information on hearing loss, business cards and logo coffee mugs (worth $8). Has the hearing aid representative followed all required guidelines?

No, he must not provide his business cards or giveaways. (wrong) Yes, he can provide general information, his contact information and logo items that are under $15. No, he can provide general information and his contact information, but is not permitted to offer giveaways.

Janine is conducting a marketing/sales event in a senior center cafeteria. The cafeteria generally provides a dinner meal from 5pm to 6pm. Can Janine conduct her marketing/sales meeting in the cafeteria between 5pm and 6pm?

No, she can conduct an event that ends no later than 5pm or wait until after 6pm. (Events should not be during regular meal time)

Which of the following marketing materials must not be displayed, distributed, or provided to consumers attending a marketing/sales event?

Non-health related product brochures

Marge is conducting a formal marketing/sales event and suspects a gentleman in attendance is evaluating her conducting the event. What action should Marge take?

She should conduct the event as she normally would.

Which of the following statements is not a best practice for event scheduling changing or canceling?

Submit a NEW event request form after you have advertised your event to make sure you enter the right information

To ensure an event is cancelled in united healthcare's event reporting application by the reporting deadline, what is the last recommended date for submitting a cancel event request form?

Submit the cancel event request form no later than six business days before the event.

which of the following statements is true about conducting a formal marketing/sales event in a conference room inside a united healthcare Medicare store

all rules relating to formal marketing/sales events apply including event reporting and providing a complete plan presentation

which of the following food options may be provided at a marketing/sales even if the nominal retail value of the items when combined with other giveaways does not exceed $15 per person

coffee and pastries

which of the following food options may be provided at marketing/sales event if the nominal retail value of the item when combined with other giveaways does not exceed $15 per person

coffee and pastries

which of the following food and giveaway combinations may be provided at an educational event

coffee juice and pastries $8.00/person plus united healthcare logo pens and notepads $5/person

which of the following food and beverage options may be provided at an educational event if the nominal retail value of the items when combined with other giveaways does not exceed $15 per person select two

coffee juice fresh fruit and pastries buffet dinner and coffee

warren an agent is working at the United healthcare Medicare store Beth a consumer approaches Warren and ask a question about Medicare prescription drug plans what is the most appropriate thing Warren should do first

complete a scope of appointment form with beth prior to discussing plans

when selecting a venue for your educational or marketing flash sales event what feature is not one you need to consider

conveniently located snack and beverage vending machines

Louise wants to hold an event that helps consumers understand Medicare programs and perhaps an prove their health/Wellness knowledge but she is not interested in completing enrollment applications at the event she would like to staff a table at the Public Library and how consumers approach her what type of event is Louise need to conduct

educational event informal

which of the following rules does not apply to aging staffing in united healthcare Medicare store

educational event rules

which of the following does not describe a personal/individual marketing appointment

it needs to be reported to united healthcare prior to advertising and not less than 7 calendar days prior to the date of the event

What type of event must agent conduct when she wants to be able to collect consumer information schedule future appointments and accept enrollment applications

marketing/sales event

Larry wants to hold an event that covers dual special needs plans SNP he will use the slide presentation provided by united healthcare to explain the plan benefits and will help consumers complete enrollment applications at the end what type of event does Larry need to conduct

marketing/sales event formal

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Marge is conducting a formal marketing/sales event and suspects a gentleman in attendance is evaluating her conducting the event what action should Marge take

she should conduct the event as she normally would

which of the following is a purpose of conducting event observation and oversight

to ensure consumers receive accurate and compliant information from agents