Understanding Management CH 1-4 Assignments

The _______ culture is suited to organizations concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

achievement

A U.S. company is engaged in ___________ when it contracts with a call center in India to handle technical support requests from its customers.

global outsourcing

Technology, especially the Internet, and international trade agreements have facilitated _______ , which includes the flow of trade and ideas across national borders.

globalization

If these skills make up a majority of the skills Deshane uses on the job, he is most likely a _______ .

senior manager .

Taking into consideration the _______ of its environment, General Mills ran an advertisement for Cheerios that featured a mixed-race family and decided to air a follow-up during the 2014 Super Bowl.

sociocultural dimension

This map shows the countries that are part of ______ highlighted in green. (Note: Highlighted countries will appear dark gray if you have red-green color blindness.)

the WTO

Read this research summary and then complete the figure with the correct labels.

A.Works relatively independently B.Works in highly interdependent manner

The following diagram illustrates how management competencies are changing for today's world. Fill in the missing items.

A.conflict and competition B.collaboration C.maintaining stability D. mobilizing for change

The figure below represents 10 manager roles divided into 3 categories. Provide each of the missing labels.

A. Figurehead B. Entrepreneur C. Monitor

In the following diagram, identify the different types of corporate cultures.

A.Adaptability B.Involvement C.Achievement D.Consistency

In the following diagram, label the criteria that identify organizational outcomes.

A.Business Performance B.Values

The following diagram is missing three key terms. Please label the missing terms.

A.Customers B.Management C.Economic

In the following diagram, identify the levels of corporate culture.

A.Visible B.Invisible

Employees are competitive and aggressive, display personal initiative, and are willing to work long and hard to attain results.

Achievement

Employees have autonomy to make decisions and act freely to meet new needs.

Adaptability

Which of these is a symbol of Camp Bow Wow's culture?

All employees wear red shirts with the Camp Bow Wow logo.

The customers for mountain sports equipment mostly have high disposable incomes. However, imagine that Peter, Thomas, and Wim want to market some products to the bottom of the pyramid in mountainous countries like Nepal and Bhutan. What advice would you give them? Check all that apply.

Assign R&D the project of developing gear that meets basic needs for warmth and dryness but can be manufactured inexpensively. Research what people with annual incomes of less than US $1,500 really need. Recruit local people to work as salespeople and distributors.

Which of the following companies has high power distance?

At Sabine Industries, the CEO is seen as the undisputed leader of the office. People are afraid to correct him when he is wrong, and he is always addressed as Mr. CEO, while the people who report to him are addressed by their first names.

American Express looks at historical transactions to predict consumer behaviors. By watching how current and past customers have used their credit, American Express can predict churn and customer loyalty.

Big Data Analytics

Morning Star is a tomato processing plant where employees negotiate responsibilities with their peers and everyone can spend the company's money. There are no titles or promotions, and compensation is decided by one's peers.

Bossless Organization

A Little League baseball coach sends out a survey to parents to find out how satisfied they are with the program.

Boundary-spanning roles

"What kinds of rules and procedures do you have in place? Workers will be more efficient when they can refer to a set of rules and not have to constantly ask supervisors what they should be doing."

Bureaucratic management

Sales representatives for The Hershey Company use software to find videos and other sales tools, analyze store level point-of-sale insights, review sales call history, and access and maintain key contact data.

Customer Relationship Management (CRM)

Flickr wants to make sure its employees balance work and fun. If things in the office get too stressful, the in-house DJ hosts a dance party.

Ceremony

Foreign companies often offshore their manufacturing here.

China

You notice that when customers have too many choices, they are less likely to make a decision about what to buy, so you tell all of your employees to bring out only three things at one time. In addition, you start to pay your employees a commission for every item that they sell.

Classical Management Theory

If Carly shows the interviewer that she is familiar with European Union regulations and knowledgeable about how people in Germany prefer to do business, which dimension of her global mindset is she demonstrating?

Cognitive dimension

One of Tony Hsieh's most important roles now is to act as a cultural leader for Zappos. Using your knowledge of cultural leaders, which of the following would be the best ways for Hsieh to guide the culture at Zappos in light of the switch to Holacracy? Check all that apply.

Communicate directly to employees about the changes and expectations. Relinquish his title as CEO in response to the change to a bossless organization

Employees follow the rules and are thrifty

Consistency

Facebook and Google announced that they would stop requiring employees with sexual harassment claims to use private arbitration to settle those claims.

Decisional

A recent Bain study suggests that one of the top concerns of managers is:

Excessive complexity

Jerzy wants to keep his overall costs down and to enter into the international marketplace slowly and carefully. He is considering the use of countertrade, where he would send his shoes to Spain in return for high-quality Spanish cowhides.

Exporting

If Carly wants to improve her global mindset, which of the following activities would help her do so? Check all that apply.

Following international news by visiting the BBC's website regularly Traveling to other countries and interacting with local people

Which of the management theorists attending the dinner was known as "the father of scientific management"?

Frederick Taylor

Which of the following techniques should your friend use? Check all that apply.

Give each task your complete focus, as though you're shining a spotlight on it. Give tasks labels based on the consequences for not doing them.

Jerzy knows that he will have to expand his operations if he wants to produce enough shoes for an international market. He has heard that there are shoe dyers in the Ukraine who will work for much lower prices than the dyers in his town charge. Jerzy is considering sending some of his work out to a Ukrainian shoe dying factory as a way to keep his costs down while he determines exactly how much demand exists for his product.

Global Outsourcing

At Virginia Tech, students and professors remember the courage of professor Liviu Librescu, who died protecting his students from a gunman in 2007.

Hero

The CFO of the organization creates a short video that is emailed to employees. The video details the company's earnings for the last quarter.

Informational

IsraAID is an Israeli humanitarian organization which sent volunteers to northwest Florida immediately after Hurricane Michael.

International

Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary.

Interpersonal

Employees value cooperation and equality, are caring and considerate of others.

Involvement

Based on previous research regarding the impact of values on business performance, you would expect that ________ managers would have higher-performing companies.

Japanese

In thinking about it, Jerzy realizes that he and Leon could create a shoe-manufacturing facility in Spain. Doing so would certainly require a large outlay of money, but Jerzy thinks that with his expertise in shoe design and Leon's expertise in navigating Spanish management and business practices, they could create a partnership that has true synergy.

Joint Venture

Walmart recently teamed with Bharti Enterprises, Inc. to create a new wholesale business that supplies restaurants, hospitals, vegetable vendors, and hotels.

Joint ventures

Looking at sales reports, you realize merchandise purchased at estate sales brings in a 200% profit and sells in 2 weeks while merchandise purchased from brokers yields only a 20% profit and takes 2 months to sell. As a result, you decide to buy all of your merchandise from estate sales from now on.

Management Science

Her background as a social worker informed her writings on reducing conflict in organizations—she stressed the idea that leaders must work with people rather than implementing a set of techniques.

Mary Parker Follett

United Airlines buys Continental Airlines to create one airline company with more than 87,000 employees.

Mergers

In your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations?

Neither effective nor efficient

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

Organizing

Due to an upwelling of public fear, cities across the country pass laws imposing taxes on and implementing inspections of any business that allows certain dog breeds, like Rottweilers and pit bulls, on its premises. Check all that apply.

Political-legal General environment

As a manager for a company that is looking to expand to India, what should your company focus on? Check all that apply.

Research and development opportunities Information technology

"Have you looked at the equipment the workers are using to do their jobs? I found that people who were shoveling ore in steel plants increased their productivity dramatically when I designed shovels that were appropriate for the weight of the material they were lifting."

Scientific management

People moved from Florida to northern states such as Michigan to avoid future hurricanes.

Sociocultural

At a local university, students talk about being able to retake an exam three times as a way of showing how committed the school is to helping them learn.

Story

In 2000, Whirlpool struggled to have the right product in the right place at the right time, so it replaced its many production-scheduling and distribution systems with a single solution, achieving greater efficiency and cost savings.

Supply Chain Management

Police used thermal imaging cameras to try to detect body heat of people who might be trapped in ruined buildings.

Technical

Which of the following statements correctly describes the European Union (EU)? Check all that apply.

The EU introduced the euro, a common currency that facilitates travel, trade, and investment. The global financial crisis of 2008 threatened the EU by exposing differences in the economic strength of its member states.

Which of the following statements are true about organizational culture? Check all that apply.

The actions managers take can change a company's culture. Employees may be unaware of the underlying assumptions that guide an organization's culture. Culture can create a competitive advantage for a company.

If Talia is hired as a manager at an MNC, what can she can expect? Check all that apply.

The corporate structure will integrate the activities of foreign affiliates. Strategy will include finding raw materials and locating production wherever it is most profitable to do so. She and her colleagues will cultivate a global perspective and view the entire world as one market.

Which of the following companies has high femininity?

The fishermen in the small salmon fishing cooperative of Kodiak Island, off the coast of Alaska, routinely help each other by sharing information on where fish are biting, providing each other with materials for boat repairs, and sharing the profits from their catches. In addition, the fishermen on Kodiak Island donated almost 13,000 pounds of salmon to a nearby village with a 25% unemployment rate.

The average human being has an inherent dislike of work and will avoid it if possible.

Theory X

External control and the threat of punishment are not the only means for bringing about effort toward organizational objectives. A person will exercise self-direction and self-control in the service of objectives to which he or she is committed.

Theory Y

Novartis is using education to build a market where none has existed before. Why have very poor people been underserved by for-profit companies?

These people have found that the products and services offered for sale are unsuited to their needs.

"For which one of these goals would a big data analytics program work well?"

Using customer records to determine the best hours for the business

A company that treats its resources, products, and people as transcending national boundaries is ___________ company, and it will hire and transfer people for key positions without regard to nationality.

a geocentric

Doeringer's research suggests that Japanese managers pay ______ attention to values and _______ attention to business performance.

a lot of a lot of

Peter Metcalf describes Black Diamond as _________ , one that does not operate in "the American way" but does adjust "to be something slightly different" in Europe and Asia due to cultural differences. At the same time, management has employees visit the Utah headquarters where they are "immersed" in the company's unifying culture. Operating this way requires a _______ level of cultural intelligence (CQ).

a polycentric company high

Today's workplace is changing. Managers are less likely to adopt a _______ leadership style. Now managers are more likely to create a ______ work environment.

command and control flexible

Here, Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using _______ skills to complete this task.

conceptual

One consequence for nonprofits of using resources inefficiently is that ______.

donors may be less likely to contribute .

To achieve greater ______ , your dad decides to mount speakers around the backyard so people can listen to music streaming from his Rhapsody account. This will be less expensive than hiring a live band.

efficiency

Taking pleasure in meeting people who speak a different language and have different viewpoints on the world

emotional

Management in a small business is _______ important as management in a large organization.

equally as

Lisa and Ken were arguing. Ken said, "But workers shouldn't be mollycoddled! They need to be given instructions on how to get the job done, and then they need to do it!" Lisa responded, "Ken, you just don't understand. If you don't ask workers what they think and pay attention to their feelings, they won't do the job! You have to have a little soul!" Lisa is taking a ________ approach, while Ken isn't.

humanity of production

Worldwide, a shortage of health care workers is expected; supply and demand of these workers is one aspect of the _______.

labor market .

When Candace coaches employees on their performance, she is fulfilling the ______ role of management, which is part of the _______ component.

leader interpersonal

Emerging shortly after World War II, ______ uses sophisticated mathematical modeling tools to solve management problems, especially those involving operations.

management science

Both men and women in Japan tend to subscribe to ________values, prioritizing achievement, work, and material success. The culture of Sweden, on the other hand, is relatively _______ , and people generally prioritize relationships and quality of life.

masculine feminine

Managers with high cultural intelligence will be _______ effective when assigned to work in another country.

more

An astute manager studies a company's ________ to see how suppliers, customers, and other entities in the company's external environment interact.

organizational ecosystem

Speaking more softly to match the way other people are speaking

physical

In India, people tend to value high power distance , because they are comfortable with inequality among people and organizations.

power distance

The financial meltdown of 2008 was in part due to ______ , demonstrating the dangers of relying too heavily on the quantitative techniques of scientific management.

quants

This individual was a practicing psychologist who observed that his patients' problems usually stemmed from an inability to satisfy their needs.

Abraham Maslow

"Try reorganizing your company. Make sure that all of the employees who are doing one kind of work report to the same manager. When companies have unity of direction, they are more efficient."

Administrative principles

What can management researchers infer based on this study? Check all that apply.

All managers require a certain level of all four skills. Senior managers require the highest level of cognitive skills.

Which of the following are examples of companies operating in a globalized world? Check all that apply.

Austria's Red Bull sponsors extreme sports events across Europe, North and South America, and Asia, making its drinks feel like a local presence while the company maintains a European look to its packaging. Dunkin' Donuts serves dry pork and seaweed donuts in China and grapefruit donuts in Korea. San Francisco-based Airbnb used #OneLessStranger to spark an international social media campaign in which it asked its community of customers to perform random acts of hospitality for strangers, then share a video or photo of themselves with the person they helped.

It is getting harder to do business with _______ because of government restrictions and censorship and because big state-owned companies do not always pay their contracts on time.

China

Senator John McCain reviewed all of the stimulus projects approved by the U.S. government to decide which projects to include in his list of "100 Stimulus Projects That Give Taxpayers the Blues."

Controlling

Which of the following companies has long-term orientation?

Hikooki Flight is a Japanese plane manufacturing company. Mr. Hikooki is a planner, and he knows what the company will be doing 25 years from now. He is constantly reminding his employees about the importance of creating efficient and reliable products so that the company does not need to do rework.

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.

Humanistic Management Theory

This country is becoming a rising power in software design, services, and precision engineering.

India

George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. One of his famous quotes is "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

Leading

What should you do? Check all that apply.

Make sure that you do what you want your team to do. If you want them to volunteer, you need to volunteer, too. Make sure that anyone on your team who volunteers to take action gets a reward—publicly recognize their efforts. Paint a verbal picture for your team of what life would be like if fees were reduced.

Which of the following management theorists did not attend the dinner?

Peter Senge

Author Simon Rick spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

Planning

Championed by Henri Fayol in the early 20th century, the _______ delineates the management functions of planning, organizing, commanding, coordinating, and controlling.

administrative principles

Based on theories from psychology, sociology, anthropology, and economics, the _______ conducts scientific studies of human behavior to prescribe new management techniques.

behavioral sciences approach

Sepsis is one of the leading causes of death in the United States and very expensive to treat, but now a joint venture of managed services provider Hitachi Consulting, medical device manufacturer Vital Connect, and information specialist ClearStory Data has developed a _______ solution that can detect sepsis early enough to treat it by uploading real-time patient data to the cloud and analyzing it there with many other pieces of data.

big data analytics

Among managers,_______ tend to experience the most job burnout and attrition.

first-line supervisors

Heidi talks in the video about her determination to protect the brand and ensure the safety of the animals in Camp Bow Wow's care, and at the same time, the business has grown from her original $80,000 investment to many franchises. You would advise Heidi that her company is characterized by _______.

high cultural values and high performance .

People in the engineering, marketing, and operations departments were angry at each other, and to stop the finger-pointing, the CEO had to use her ______ skills.

human

To be effective, an organization's culture must _______ the external environment.

match

Jarden, which owns brands such as Mr. Coffee and Oster, announced a _______ with Waddington Group, a maker of disposable plastic ware, which it would acquire for $1.3 billion.

merger

To be considered an MNC, a company based in the United States earns ____________ of its total sales revenues from operations outside the United States.

more than 25%

To adapt to being a manager, Candace has had to get things done by working _______

more through others

Recent research found that both male and female managers across five different countries reported that they _______ enjoy activities such as leading others, networking, and leading innovation.

most

At the Wedge Natural Co-op in Minneapolis, employees talked about how the long-time general manager had fired almost the entire staff when he took over because they did not show the work ethic he required. This _______ reinforced the idea that, though it had grown out of the hippie culture of the 1970s, the food co-op was a serious business that delivered great customer service and made money for its member-owners.

story

You share a cab ride with your company's CEO, and he talks enthusiastically about the ______ that can be achieved when the subsystems of the organization are managed to contribute more than the sum of their parts.

synergy

When your manager, Novak, talks about a _______ , he means a set of interrelated parts that function as a whole to achieve a common purpose.

system