Unit 1 Exam

Which of the following is one of Taylor's Four Principles of Scientific Management?

Scientifically select and then train, teach, and develop the workman.

From the "Ford and Taylor Scientific Management" video: Who built Ford vehicles and who bought them?

Workers; workers

One ________ technique is to ask questions to verify or confirm what you heard the speaker say.

active listening

If a communication channel is rich with information, it will:

convey more nonverbal information

Bureaucratic Management looked at how large organizations with layers of management could operate in an

efficient, rational manner

All of the following are examples of external communication, EXCEPT:

human resources management memos

If employees develop friendships at work, the organization is likely to reap the benefits. Employees will work together better, enjoy their time together more, and be much less likely to want to leave the organization. For this reason, some organizations invest in providing social opportunities to build

interpersonal relationships.

Communication missteps also occur during decoding when the receiver

interprets the message differently than the sender intended.

Potential problems organizations might run into when relying on personality testing for employee selection include:

job candidates might fill out a personality test based on what type of person they think the company is looking for, thus faking the test.

When a company practices the values a person cares about, the person is

more likely to accept a job offer at the company.

Dorrance, the coach of the UNC women's soccer team, has an eye for recruiting outstanding talent. In business language, this is called

selective hiring

Joe chooses to write an email to his boss about resources needed to meet a deadline. In the communication process, the email is

the channel.

Taylor and Gantt were the management consultants of their day. Workers were concerned the increased efficiency would mean less work and less pay. Gantt proposed to mitigate this concern with

the task and bonus pay plan

In active listening, the listener should paraphrase what he has heard and then

wait for the speaker to confirm or correct his understanding of the message.

Companies can accurately assess employee work attitudes by

conducting confidential attitude surveys and exit interviews.

One graphic representation of the tasks required over the course of a project is called a

Gantt chart

From the "Body Language" Video: What was the audience's reaction when Allan asked the audience to move seats with his palms up?

Cooperation

A company is like a body with guts, a heart, and a nervous system. ________ is the nervous system, concerned with business signals and recording facts and processing them.

Information Management

Max Weber believed a structured organization, a bureaucracy, would be the most logical and efficient. One of his rules was that

authority and responsibilities are clearly defined for each position

Jamie Dimon, the CEO of J.P. Morgan, released a letter he had written to employees to the press. Fortune, a leading business magazine, reported the full contents of the letter and the context. This is an example of ________ communication.

external

The benefits of a healthy culture and atmosphere within an organization are significant. A healthy environment results in

more productive employees.

The financial crisis of 2008 revealed a huge failure at the major banks. The banks did not know their risk positions in credit-default derivatives. It often took months to process contracts and reconcile with counterparties. This type of activity falls under

operations management

Vanessa joined colleagues after work for drinks. The conversation naturally turned toward complaining about work. But Vanessa disagreed with her colleagues, saying, "We are growing and improving our services, and clients are excited about the changes. I love it." Vanessa shows

organizational commitment.

In forming an opinion about organizational justice, employees tend to focus especially on

pay equality and advancement opportunity.

Stable life goals that express what is most important to a person are:

values

The Gilbreths both belonged to the classical school of management, which emphasized increasing

worker productivity by scientific analysis

If you want to convey facts, what is the best communication choice for you?

written communication

From the "Time Motion Study" video: How were women viewed by GM managers at the time?

As needing a motion study to help them improve their efforts in the home so they are not as tired.

Taylor's Four Principles of Scientific Management included which of the following?

Develop a science for each element of man's work, which replaces the old rule-of-thumb method.

Taylor's Four Principles of Scientific Management included which of the following?

Heartily cooperate with the men to ensure all the work is done in accordance with the science that has been developed.

________ is defined as the degree to which the abilities, knowledge, skills, and other characteristics of a person match the job demands.

Person-job fit

The work of ________ and ________ forms the basis of organization designs today. The principles of bureaucracy govern most large organizations, from multinational organizations, to armies, hospitals, and universities.

Weber and Fayol

A job requiring attention to detail, accuracy in following set rules, and set monthly deadlines is a good job fit for:

a person who is efficient with systems, accurately meets routine deadlines, and thrives on routine.

Perceptions of organizational justice affect employee attitudes toward the company. In general, employees want

a workplace characterized by fairness, where everyone is treated with equal respect and given equal opportunities.

Max Weber believed that management should be separate from ownership and managers should be protected from arbitrary dismissal. These are aspects of his rule called

career orientation

From the "Why Managing Up Is A Skill Set You Need" article: Managing up means to take care of one's workplace experience. This kind of empowerment is a ________.

choice

The first step in good communications is to ________ encode information for the specific receiver, whether information is written, spoken, graphic, or numerical.

clearly and concisely

In communication, the validity of the message is tied to the ________ of the sender. If the receiver doesn't trust the sender, he will view the message itself with skepticism or suspicion.

credibility

From the "Every Decision is a Career Decision" video: Asking students to choose an occupation that they have never tried out is like asking them to name their future spouse before _________ them.

dating

Communication Process Model: When you receive a c*0*m*M*U*n*i*c*a*t*1*0*n, you will try to interpret it. In the communication process, this is called

decoding.

Communication Process Model: An email sender must first ________ his thoughts into words that will be interpreted by the receiver. These two steps are often a source of misunderstanding.

encode

One approach to dealing with stress in the workplace is to train employees to manage their stress. But if stress levels are unreasonably high, organizations may need to

focus on changing the basic systems and forces in their organization.

Google has indexed the World Wide Web to make sure information is available quickly in a form that people can apply. Google's competitive advantage depends on

information management

The middle of the communication process connecting the sender and receiver is called

the channel.

From the "Crucial Conversations" Video: How quickly were the issues of incompetence addressed?

A year and a half

From the "Honest Liars" Video: What is cultural conditioning?

Doing something that are told to rather than what we feel is right for ourselves, for example, looking a certain way.

The tendency of an employee to analyze herself and the world realistically is associated with which of the Big Five personality traits?

Neuroticism.

From the "Why the Best Hire Might Not Have the Perfect Resume" video: What is the secret weapon of Scrappers?

Passion and purpose

From the "10 Tips to a Better Conversation" Video: What evidence does Celeste Hadley cite to prove that people don't listen?

People today more polarized, less likely to compromise and make decisions on what they already believe.

The division of labor was first explained by Adam Smith in The Wealth of Nations. According to ________, the division of labor means tasks are clearly defined and employees become skilled by specializing in doing one thing.

Weber