Unit 2: Module 1: MANAGEMENT INFORMATION SYSTEMS AND BUSINESS FUNCTIONS

-1- have shown tremendous growth in the last few decades, leading to more sophisticated Hint, displayed below -2-. A) Information Systems B) Information Technologies

1) A) Information Systems 2) B) Information Technologies

Information systems accept -1- as input and process it into -2-Select- as output. A) data B) information

1. data *Raw data are input into a system and then processed for output. 2. information *Information is data tha

Information systems are used in many functional business areas. Select the most common. (Select all that apply.) A) Accounting B) Human resources C) Maintenance D) Marketing

A) Accounting B) Human resources D) Marketing

Managing financial assets and maintaining financial records A) Accounting and finance B) Marketing and sales C) Human resources D) Production and operations

A) Accounting and finance *Accounting and finance are responsible for monitoring flows of money and other assets into and out of an organization.

Which one of the following scenarios describes a strategic information system? A) Big Bean Coffee shop implemented a new system to determine trends and identify new operational methods in order to improve customer service. B) Starfish Seafood Restaurant implemented a new system to help track transactions, manage employee hours, and help with routine questions about inventory.

A) Big Bean Coffee shop implemented a new system to determine trends and identify new operational methods in order to improve customer service. *A strategic information system is one that is created to meet a specific business objective and to provide a competitive advantage.

This system supports senior executives by providing important data in the form of graphs and charts to analyze and identify long-term trends. A) EIS B) TPS C) DSS D) MIS

A) EIS

What is a benefit of introducing knowledge management? A) Employees of a business more readily share information across business units. B) Employees develop more of a personal role and feel empowered to be the only one with their expertise.

A) Employees of a business more readily share information across business units. *Knowledge management is built on the founding principle that employees and technology will work together to share knowledge across business units.

Which main business function is responsible for maintaining employee records? A) Human resources B) Sales and marketing C) Production and operations D) Finance and accounting

A) Human resources HR responsibilities include payroll, benefits, hiring, firing, and maintaining employee records.

Organizations are complex and have many similarities and differences. Having a motivated and knowledgeable team can make a business run smoothly and keep managers aware of what is happening at all levels and in all areas of the organization. Pick the most accurate statement below regarding managers. A) Managers need to understand the essential features of their organization to build and use information systems successfully. B) Managers need to undergo human resource training to understand organizational features to build and use information systems successfully. C) Managers need an MBA to understand organizational features to build and use information systems successfully.

A) Managers need to understand the essential features of their organization to build and use information systems successfully.

Which of the following describes a virtual office? A) Mary works for Happy Charities. She calls and emails potential donors each day. She is able to work from home because her entire job is based on using web and phone services. B) Jane works for Living Well Vitamins. Her store is located in Miami. She has a 30 minute commute each day to get to her job.

A) Mary works for Happy Charities. She calls and emails potential donors each day. She is able to work from home because her entire job is based on using web and phone services. *A virtual company is one that does not have any physical offices but a team of employees who work remotely.

Information technology helps eliminate repetitive tasks and increases accuracy, allowing employees to concentrate on more high-level functions. A) More time B) Cost effectiveness C) Globalization D) Communication E) Product development

A) More time

Select the main system component to match each of the following descriptions: A group of two or more computers and other devices connected to each other. A) Network B) Data C) Software D) Hardware E) People

A) Network *A network is a system of computers joined together so they can communicate and share resources.

Warehouse operations, inventory management, quality control, materials requirements planning; resource planning; in-house logistics and materials management; product lifecycle management A) Production and operations B) Human resources C) Accounting and finances

A) Production and operations *Production and operations is responsible for the overall performance of warehouse and production operations, including local transportation, customer service, and inventory control.

Information systems simplify business processes and remove unnecessary activities. Select the choice that would NOT help a business. A) Removing controls to employee processes B) Increasing accuracy C) Project planning and implementation D) Eliminating repetitive tasks

A) Removing controls to employee processes *Information systems add controls to employee processes, ensuring that only users with the applicable rights can perform certain tasks.

Which of the following companies has created a network-based strategy with other businesses? A) Savvy Smartphones is a business that sells smartphones and smartphone accessories. The business works with various cell phone carriers to offer a few products from each carrier. The result for consumers is that they can go to one store and learn about the options available from multiple companies, including pricing and available smartphones. B) Furry Grooming is a mobile dog grooming business. The business goes to the client's home to groom their pets. For an extra charge, the business is happy to exercise the dog before grooming. The business has been so successful that the owner is considering buying another van to grow the business. C) Jamie's Jewels, Inc., is an upscale jewelry store. Jamie and her husband search for rare gemstones and then design and create original jewelry pieces. Due to their artistic abilities in jewelry design, Jamie's Jewels, Inc., has been recognized worldwide. Their clients always give them five star reviews on the Jamie's Jewels website.

A) Savvy Smartphones is a business that sells smartphones and smartphone accessories. The business works with various cell phone carriers to offer a few products from each carrier. The result for consumers is that they can go to one store and learn about the options available from multiple companies, including pricing and available smartphones. *Savvy Smartphones has created a network-based strategy with each of the cell phone carrier companies.

Information systems executives must make difficult hardware decisions regarding Hint, displayed below -Select- issues that pose possible outside threats to the system. A) Security B) Performance C) Capacity

A) Security

What are two of the six major components of a computer-based information system? A) Software and data B) Data and external influences C) Software and telecommunications D) Telecommunication and hardware

A) Software and data

This system is one in which businesses are interconnected and working to create a product or service for the customer. A) Supply chain management (SCM) system B) Customer relationship management (CRM) system C) Enterprise resource planning (ERP) system D) Knowledge management (KM) system

A) Supply chain management (SCM) system *An SCM system is one in which businesses are interconnected and work to create a product or service for the customer.

A four-level pyramid depicts different types of information systems, as they relate to different hierarchical levels within an organization. Select the correct ascending ordered list of four systems (i.e., bottom to top of the pyramid), that relates to the end users' increasing hierarchical level within an organization. A) TPS, MIS, DSS, EIS B) EIS, DSS, MIS, TPS C) TPS, DSS, MIS, EIS D) EIS, MIS, TPS, DSS

A) TPS, MIS, DSS, EIS *EIS is at the top of the pyramid. This system organizes and presents data and information using internal (MIS and TPS) and external data sources in support of senior executives.

Which of the following are common organizational features that should be considered when building and using information systems? Yes or No A) Structure B) Incentives C) Environment D) Culture E) Politics

A) Yes *All organizations are bureaucracies that have structural features, routines, and systems in place to achieve goals. Structure can include people and customers. B) No *Incentives are not an organizational feature used to build information systems; it is something a business does to encourage employees to reach goals. C) Yes *All organizations are affected by their surrounding environment, so it must be considered carefully when using information systems in order to easily adapt to the changing environment. D) Yes *All businesses have a culture that is guided by their organizational goals, products, and values, and it needs to be factored in when building information systems. E) Yes *All organizations have politics involved, from how to manage resources to changes in hierarchy, that must be considered when building or using information systems.

Many credit card companies offer loyalty programs and reward points that can be used to purchase extra items. Airline points can be a big draw in the credit card industry. In terms of Porter's five competitive forces, this is an example of Hint, displayed below -Select-. A) bargaining power of customers B) threat of new entrants

A) bargaining power of customers *Because there are many competitors in the credit card industry, customers have a lot of bargaining power and can choose the rewards or loyalty program that best suits them.

The IS function is -Select- in structure and its success depends on its cooperation and relationship with the other functions in an organization. A) horizontal B) vertical C) diagonal

A) horizontal *Because information systems encompass many different business functions in an organization, the IS function is horizontal in nature and cannot work alone in a vertical structure.

A customer relationship management system provides a business with the opportunity to: A) integrate information about each client's likes and dislikes to be able to tailor conversations with them. B) allow customers to know which products are currently available by displaying them on a website. C) analyze common contract elements to streamline the contracting process.

A) integrate information about each client's likes and dislikes to be able to tailor conversations with them. *CRM systems market to each customer individually based on that customer's likes, dislikes, and previous purchasing history.

A virtual company -Select-. A) is not limited by physical location or geography B) provides only virtual services

A) is not limited by physical location or geography *A virtual company is limitless and can grow and evolve in a wide variety of ways.

One business owner specializes in Web design and graphic design. A second business owner specializes in email marketing and social media marketing. A third business owner focuses on Web programming. The three business owners work together with some clients and refer some clients to each other. These business owners have a created a -Select- among their businesses. A) network-based strategy B) competition C) merger

A) network-based strategy *When three businesses work together as a cohesive team on projects and also pass business to each other, the businesses have created a network-based strategy among themselves.

A business benefit of enterprise resource planning systems is: A) standardized business procedures. B) ease of implementation. C) ease of use. D) higher salaries for executives.

A) standardized business procedures. *One of the key business benefits of enterprise resource planning is the foundation that it provides for a business to standardize its business procedures across all business units.

A bank software company purchases another bank software company and begins utilizing employees from both development teams to create a new software product for their clients. The bank software company is benefiting from the -Select--Select- created through the acquisition. A) synergies B) core competencies

A) synergies *By utilizing both development teams and existing software systems, this new company is benefiting by bringing the best of both former companies together to build a resulting product that exceeds what either company could produce alone.

In the beachwear clothing market, a number of key brands have been in the industry for a long time. An entrepreneur decides to start a new clothing line that is targeted at individuals who like the beach and who like dolphins. In terms of Porter's five competitive forces, the new clothing line is an example of Hint, displayed below -Select-. A) threat of new entrants B) bargaining power of suppliers

A) threat of new entrants An example of a threat of new entrant would be a new brand in a given market, such as beachwear.

A large part of IS management's main agenda changes every -Select- year(s) due to the constant evolvement of information systems, confirming the highly dynamic nature of the IS management function. A) 1 B) 3 C) 4

B) 3 *About one third of the IS management agenda is expected to change every three years, confirming the highly dynamic nature of the IS management function.

Customer relationship management (CRM) is a strategy that companies use to handle customer interactions. The business benefits of a CRM system include all except which of the following? A) Focused marketing effort B) Better internal communication C) Better customer experience D) Automated reporting

B) Better internal communication *CRM benefits include personalized communication to customers, not better internal communication. Personalized communications are used to target customers with special promotions and maintain customer loyalty.

Information technology has helped to computerize businesses to streamline processes that increases productivity and profits. A) More time B) Cost effectiveness C) Globalization D) Communication

B) Cost effectiveness

These systems entail all aspects of interaction that a company has with its customers, including contacts, clients, contract wins and sales leads, and more. A) Supply chain management (SCM) system B) Customer relationship management (CRM) system C) Enterprise resource planning (ERP) system D) Knowledge management (KM) system

B) Customer relationship management (CRM) system *CRM systems entail all aspects of interaction that a company has with its customers. These systems are used to organize customer information.

Select the main system component to match each of the following descriptions: The input the system accepts to produce useful information A) Network B) Data C) Software D) Hardware E) People

B) Data *Data are the symbols or signals that are input, stored, and processed by a computer for output as usable information.

Which of the following scenarios would benefit the most from a knowledge-based system? A) John has a lawn maintenance company and when he gets very busy, he hires extra workers to help with mowing, blowing, and trimming people's yards. It is not unusual for him to have a new helper each week during the busy season. B) Fred has worked for Selma's Training Services for 20 years and is ready to retire. The company will be hiring a new employee to take over Fred's responsibilities. It will take the new employee a while to learn the many new job responsibilities.

B) Fred has worked for Selma's Training Services for 20 years and is ready to retire. The company will be hiring a new employee to take over Fred's responsibilities. It will take the new employee a while to learn the many new job responsibilities. *Capturing experiences into a knowledge-based system can replicate expertise. Sharing this knowledge can help a business avoid repeating mistakes.

Recruitment; training; employee records; benefits; payroll and employees' records; benefits administration; employee relationship management A) Production and operations B) Human resources C) Accounting and finances

B) Human resources *HR responsibilities include payroll, benefits, hiring, firing, and maintaining employee records.

Planning, promoting, and selling of goods and services to satisfy customer needs and the objectives of the organization A) Accounting and finance B) Marketing and sales C) Human resources D) Production and operations

B) Marketing and sales *Marketing and sales are designed to organize and track sales data to support marketing decision making.

Which one of the following systems represents a strategic information system? A) Superior Real Estate Company created a mobile application to allow its realtors to track their annual sales. This application will also calculate the realtor's commission on each sale. B) Superior Real Estate Company created a mobile application to allow prospective clients to view information about listed properties from their smartphone. No other real estate agents in their area currently offer such technology.

B) Superior Real Estate Company created a mobile application to allow prospective clients to view information about listed properties from their smartphone. No other real estate agents in their area currently offer such technology. *A strategic information system is one that is created to meet a specific business objective and to provide a competitive advantage.

This system tracks the flow of daily routine transactions that are necessary to conduct business, such as payroll or order processing. A) EIS B) TPS C) DSS D) MIS

B) TPS

What is knowledge management? A) The process of combining customer data into one system B) The process of sharing knowledge across business units and amongst employees of a business

B) The process of sharing knowledge across business units and amongst employees of a business *Knowledge management is the process of sharing knowledge among people for the benefit of the business.

Organizations gain many benefits with knowledge management systems, but one of the most important benefits is that the systems make -Select--Select- available for employees at any time so they can learn the most effective and efficient ways of doing things. A) data B) best practices

B) best practices *Knowledge management systems are most effective when best practices are maintained and readily available to employees and managers whenever needed. This will help improve the organization's overall performance.

Enterprise resource planning systems typically utilize one _______________. A) manager B) database C) employee D) computer

B) database *Enterprise resource planning systems typically utilize one database to store all the information needed by the various business units. This allows for consistency within the business.

Management information systems focus on technology, people, and organizations. They primarily serve _______. A) front-line staff B) first level managers C) executives D) consumers

B) first level managers *Management information systems represent a category of information systems that serve low level managers. MIS are usually focused on short- to medium-term business decisions.

Two types of business strategies include -Select-. A) growth and synergy B) growth and product differentiation

B) growth and product differentiation *Growth and product differentiation are two different types of business strategies.

A restaurant develops a new ordering system that allows for online ordering both from desktop and mobile sites. No other restaurant in their local area is offering online ordering. This restaurant is using a business strategy of -Select-. A) growth B) product differentiation

B) product differentiation *Through the use of a strategic information system, this restaurant is differentiating themselves in the marketplace.

A -Select- is created to meet a specific business goal and to provide a competitive advantage. A) Transaction processing system B) strategic information system

B) strategic information system *A strategic information system is one that is created to meet a specific business objective and to provide a competitive advantage.

A system where businesses work together to create a product or service for a customer is called a -Select-. A) customer relationship management system B) supply chain management system

B) supply chain management system *A supply chain management system is one in which businesses are interconnected and working to create a product or service for the customer.

Hardback textbooks are no longer as in demand because of the creation and quick distribution of e-books. In terms of Porter's five competitive forces, e-books are an example of Hint, displayed below -Select-. A) Intensity of competitive rivalry B) threat of substitute products or services

B) threat of substitute products or services *E-books are a substitute for hardback textbooks and therefore could be categorized as a threat of substitute products or services.

Which of these choices best describes an ERP system? A) A foreman conducts a warehouse inventory using a mobile barcode scanner, which compiles product quantities and types in a mobile database. He then takes the mobile scanner to management where the barcode data are uploaded into an inventory database. B) A receptionist and a secretary at a law firm both input and access client information in separate databases, related to legal issues, in order to complete their specific tasks. C) A bookkeeper enters information into the bookkeeping system, which feeds the necessary information into the accounting system, where the accountant can perform his or her tasks and run financial reports for top management.

C) A bookkeeper enters information into the bookkeeping system, which feeds the necessary information into the accounting system, where the accountant can perform his or her tasks and run financial reports for top management. *Integrating the bookkeeping and accounting systems is a benefit of ERP. By tightly integrating functional business areas in a single database, businesses improve efficiencies and reduce costs. ERP systems also provide a place to integrate reporting from various systems so that executives have all information at their fingertips.

A business owner opens a new store and begins collecting customer information at the register. This information includes email addresses and other information that the customers are willing to share. The business owner also starts to create paper contracts for special orders that involve embroidery and personalization. These papers are stored in a folder in the store location. Which of the following systems will help the business owner manage this type of information? A) Management information systems (MIS) B) An enterprise resource planning (ERP) system C) A customer relationship management (CRM) system

C) A customer relationship management (CRM) system *Even though this business might be small, a CRM system is exactly what they need to organize customer information and manage their contracts all in one place.

A grocery store has an extensive inventory control process. They carry thousands of products and shelf-space for those products is competitive. If the grocery store is out of a particular item, then they are losing money. They need to keep all of their products in stock to meet customer demand and make a profit. This grocery store should consider looking into which system to help manage this type of information? A) An enterprise resource planning (ERP) system B) A customer relationship management (CRM) system C) A supply chain management (SCM) system D) A knowledge management system

C) A supply chain management (SCM) system *A supply chain management system will help ensure the right amount of products are delivered to the store to meet customer demand. SCM systems run simulations to evaluate different ways of optimizing the supply chain. ERP systems are more linear and do not easily allow for scenarios to be created or evaluated.

Investment management, budgetary control, auditing; economic forecasting; global stock exchanges; managing multiple currencies A) Production and operations B) Human resources C) Accounting and finances

C) Accounting and finances *The activities expected from accounting and finance cover a wide range, from basic bookkeeping to providing information to assist managers in making strategic decisions.

Businesses invest in information systems for a number of reasons. Of those listed, which one is NOT essential enough for a business to make the costly investment in an information system? A) Achieve operational excellence B) Promote competitive advantage C) Attain customer information D) Improve decision making E) Develop new products and services

C) Attain customer information

This system provides modeling and analytical tools that support middle to senior managers in all aspects of the decision-making process, when problems are unique, unstructured, and not easily specified in advance, to project potential future trends. A) EIS B) TPS C) DSS D) MIS

C) DSS

These systems tightly integrate functional areas, such as accounting, finance, project management, inventory control, purchasing, human resources, customer retention, sales, and marketing into one single, comprehensive system. A) Supply chain management (SCM) system B) Customer relationship management (CRM) system C) Enterprise resource planning (ERP) system D) Knowledge management (KM) system

C) Enterprise resource planning (ERP) system *ERP systems tightly integrate functional areas such as accounting, finance, project management, inventory control, purchasing, human resources, customer retention, sales, and marketing into one single, comprehensive system.

IT has brought the world closer together and made the world's economy a single interdependent system. A) More time B) Cost effectiveness C) Globalization D) Communication E) Product development

C) Globalization

Recruiting, training, and maintaining employees and their records A) Accounting and finance B) Marketing and sales C) Human resources D) Production and operations

C) Human resources *Human resources is responsible for managing all employee information and benefits.

Information systems support an organization's many functional business areas. These functional areas can be grouped into what two main categories? A) Marketing and sales B) Finance and accounting C) Operations and management

C) Operations and management *Operations and management use information systems to support a company's business functions. Business management involves working with people and creating an environment to effectively achieve organizational objectives. Business operations involve all the daily activities conducted for the purpose of generating profits.

Select the main system component to match each of the following descriptions: The programs comprised of pre-coded instructions written in a programming language which the end user typically uses to interact directly with the IS. A) Network B) Data C) Software D) Hardware E) People

C) Software *Software is made up of programs and instructions to run your computer and network.

Which of the following is an example of a business or entrepreneur utilizing a customer relationship management (CRM) system? A) A hair salon keeping track of appointments and customer phone numbers in the salon owner's cell phone B) A doctor's office utilizing file folders with physical papers to keep track of patient information C) An author using a spreadsheet to keep track of fans' email addresses D) A chain of three pizza restaurants utilizing a web-based software that keeps track of customer email addresses and uses that system to send out weekly coupons

D) A chain of three pizza restaurants utilizing a web-based software that keeps track of customer email addresses and uses that system to send out weekly coupons *This chain of three pizza restaurants is utilizing a web-based CRM system to keep track of customer information.

Managing information systems is a challenging role because of the constant changes and threats to computer based information systems. Which of the following can be a major threat to information systems? A) Floods B) Earthquakes C) Power outages D) All of the above

D) All of the above

With the help of information technology, video conferencing has become cheaper, quicker, more collaborative, and more efficient. A) More time B) Cost effectiveness C) Globalization D) Communication E) Product development

D) Communication

Thousands of fields use information technology to boost effectiveness. The need for healthcare is especially important to everyone, and technology has helped the medical field meet the demand. Of the items listed below, select the primary growing benefit of information technology to the healthcare industry. A) Information technology helps to ensure the safety and privacy of a patient's records and then use that information to treat them properly. B) Communication plays a huge role in healthcare and information technology is able to provide the communication tools to reach patients and staff more easily through the Internet. C) Information technology helps reduce human error in medicine and gives healthcare workers the tools they need to diagnose and treat patients with new devices and methods. D) E-learning has become very popular in the medical field to help support the healthcare demand and supply the field with the necessary workers more quickly through the use of information technology.

D) E-learning has become very popular in the medical field to help support the healthcare demand and supply the field with the necessary workers more quickly through the use of information technology.

Select the main system component to match each of the following descriptions: The computer and all of its peripherals A) Network B) Data C) Software D) Hardware E) People

D) Hardware *Hardware is the physical equipment and devices that make up a computer system and are connected by networks.

This system creates the process of sharing knowledge among people for the benefit of the business. A) Supply chain management (SCM) system B) Customer relationship management (CRM) system C) Enterprise resource planning (ERP) system D) Knowledge management (KM) system

D) Knowledge management (KM) system *KM is the process of sharing knowledge amongst people for the benefit of the business.

This system provides first level managers with reports on current performance and historical records to help keep an organization running smoothly. A) EIS B) TPS C) DSS D) MIS

D) MIS

Functions range from receiving raw material to shipping finished goods or from production itself to equipment maintenance A) Accounting and finance B) Marketing and sales C) Human resources D) Production and operations

D) Production and operations

Select the main system component to match each of the following descriptions: The information system professionals and users. A) Network B) Data C) Software D) Hardware E) People

E) People

Information technology helps ensure quality new products reach the market faster and to more customers and suppliers. A) More time B) Cost effectiveness C) Globalization D) Communication E) Product development

E) Product development

True or False. There is considerable organizational resistance to implementing new information systems because they change many important organizational dimensions, such as culture, structure, politics, and information technology. True or False

False *Although information technology is a subset of information systems, it is not an organizational dimension that would cause organizational resistance to information systems.

There are four major business functions: sales and marketing; production and operations; finance and accounting; and technology and systems. True or False

False *Although technology provides support for all of these areas and is a component of information systems, it is not a functional area.

If a student decides to switch classes because she wants a different teacher, this would be considered a transaction to the college's information system but would not involve any interaction with its accounting or human resources systems. True or False

False *Even though no money is exchanged, this simple transaction might impact student fees, faculty schedules, or classroom availability.

One benefit of a supply chain management system is for U.S. businesses to lower costs by relocating their operations to cheaper, overseas locations. True or False

False *Implementing SCM systems helps businesses lower their costs by reducing waste, overhead costs, and shipping delays. The benefits of lowering those costs can help improve product quality and order turnaround times.

The great advancement in information technology is due to the development in information systems. True or False

False *Information systems rely on current information technology.

The term business ecosystem describes the relationship between the various departments within a firm. True or False

False *Instead of participating in a single industry, some of today's firms are participating in industry sets—collections of industries that provide related services and products.

Synergy is the cooperation between several businesses to produce a better product or service than would be possible if each business worked dependently. True or False

False When several businesses combine their expertise, they can offer better products for lower costs and higher profits. Their combined effect is greater than if they worked independently.

Information technology (IT) is used throughout computer-based information systems (IS). It is important to know their different uses. Choose whether the following examples are IT or IS. Online reservation booking

IS

Information technology (IT) is used throughout computer-based information systems (IS). It is important to know their different uses. Choose whether the following examples are IT or IS. Predicting future sales patterns

IS

Information technology (IT) is used throughout computer-based information systems (IS). It is important to know their different uses. Choose whether the following examples are IT or IS. Track customer activities

IS

Information technology (IT) is used throughout computer-based information systems (IS). It is important to know their different uses. Choose whether the following examples are IT or IS. Computer peripherals

IT

Information technology (IT) is used throughout computer-based information systems (IS). It is important to know their different uses. Choose whether the following examples are IT or IS. Data, voice, and video equipment

IT

Information technology (IT) is used throughout computer-based information systems (IS). It is important to know their different uses. Choose whether the following examples are IT or IS. Telephone and radio equipment

IT

A(n) ----- consists of all the components that work together to process data into useful information.

Information system *An information system is a system that accepts input data and processes it into information as output.

A process must have clearly defined input and output guidelines. True or False?

True

Even though information technology functions in the background, it is the backbone of most organizations. True or False

True

Information systems supports the decision making process. True or False

True

Managers must be able to make wise purchasing decisions and maintain current technology for a business to remain competitive in today's marketplace. True or False

True

One of the advantages of information systems for businesses is to take raw data and turn them into valuable information, and then help transform that information into organizational knowledge. True or False

True

One of the most important IS management issues facing businesses today is hiring skilled IS workers. True of False

True

A real estate company has a website that is integrated with a software system that keeps track of all the realtor's sales leads and listing information. The system keeps track of each person's name and contact information. This software system is an example of a customer relationship management system. True or False

True *A CRM system is a system that contains all information related to a business's customer.

A core competency is an activity for which a business is a marketplace leader. True or False

True *A core competency is an activity for which a business is a marketplace leader.

One benefit of a supply chain management system is to plan daily operations of the company. True or False

True *Although most people know supply chain management as the systems used to manage the flow of products or information into consumer's hands, it also helps with planning daily operations, improving sales forecasting, predicting transportation requirements, building partnerships, and improving business strategies, among other things.

Implementing information systems within an organization should be carefully considered. It can be quite costly, but the long-term benefits can be even greater. True or False

True *Costs include installation of the systems, as well as employee training, but long-term benefits should be greater.

Information is data that have been organized to provide value to an organization. True or False.

True *Data that are organized are significant and can become useful information.

Enterprise resource planning involves utilizing computer technology to link various aspects of a business, including human resources, accounting, and inventory control. True or False

True *Enterprise resource planning involves utilizing computer technology to link various aspects of a business. ERP assists with information sharing and decision making across an entire company.

One challenge of introducing knowledge management is that employees are often not willing to share information that they perceive gives them unique value to a business. True or False

True *Many employees believe that the knowledge they have should be kept a secret to avoid too many people knowing how to do their job. This is a challenge for any business looking to implement knowledge management into the company culture.