Unit 3

NSI calls access the network via the nearest available ___ face; this is not always the closest ___ in all situations.

Tower

___ ___ / Blind transfer means failing to advise the calling party that the call is being transferred and failing to remain on the line until there's confirmation that the appropriate transfer has been made.

Transfer Liability

What's the term for passing of an emergency call from one PSAP/ECC to another?

Transfer Method

Define: When an emergency call needs to be transferred to another PSAP/ECC, the telecommunicator will transfer the call without delay and stay on the line until the connection is complete and pertinent info has been relayed.

Transfer Protocol

What can a PSAP/ECC without Phase Two capabilities do in order to try and establish a valid set of lag/long for the caller?

Transfer the call to a PSAP/ECC that can re-bid for the location.

T/F 9-1-1 calls may not connect to the PSAP or may improperly ring to the administrative lines during a VoIP call.

True

T/F Both parties must have TTY or computers with TTY modem and related software to communicate.

True

T/F Cell phone calls are not associated with one fixed location or address.

True

T/F E911 includes ANI, ALI, Selective Transfer, Fixed Transfer, Alternate Routing, Default Routing, PSAP Evacuation Routing, and call detail records.

True

T/F Every silent call should be treated as a possible TTY call until it can be proven otherwise.

True

T/F HCO is for those who have a speech impairment and VCO is for those who prefer to speak.

True

T/F Handheld and Portable radios contain both a transmitter and a receiver.

True

T/F Interoperability is more dependent on the human factor or operational parameters than it is on the technical issues themselves.

True

T/F MDTs are used in Patrol Units and/or Motorcycles.

True

T/F Multi-channel radio systems' channels are used to separate for purpose. These can be separated by function/geography, event/jurisdiction, groups/units, and crews/offices.

True

T/F Non-service initialized (NSI) phones are the favorite tools of terrorists, pranksters, telephone hackers, and decoy callers.

True

T/F Portable connected VoIP services can be used from virtually any internet connection.

True

T/F RoIP is like VoIP except for radio transmissions and uses communications via IP.

True

T/F Telephone relay services are free to users.

True

T/F Telephone relay services are provided by the states.

True

T/F The conventional radio systems are the most basic and operate on fixed radio channels.

True

T/F You cannot call back to a hang-up or disconnected NSI phone call.

True

Define VoIP.

Voice Over Internet Protocl

Base/Fixed radio stations contain a transmitter and receiver is powered by an external power source and connected to an antenna that is located 10's to 100's feet away, and is typically placed at an equal height with the base station. Which of the above statements is not true?

"Placed at an equal height with the base station."

ANI failure calls often look like what?

###-911-####

Common messages are transmitted over the radio frequency band of ___mhz and ___mhz.

.05 ; 900

What are the four basic features to Enhanced 9-1-1?

1. 9-1-1 Caller 2. The 9-1-1 Switch 3. PSAP/ECC 4. Master Street Address Guide

(Fill in the blanks.) Basic MDT functions include... 1. View and Receive ___ ___ ___ 2. Send and Retrieve ___ 3. Emergency ___ Communications 4. Interfaces with TLET/TCIC/RMS and ___ ___ ___

1. Calls For Service 2. Messages 3. Message 4. Bar Code Reader

Define the following TTY Abbreviations to their word/phrase. 1. HCO 2. XXXX 3. ACK 4. SK 5. VCO 6. CLR 7. AMBO 8. GA

1. Hearing Carry Over 2. Error/Mistake 3. Acknowledge 4. Stop Keying 5. Voice Carry Over 6. Clear 7. Ambulance 8. Go Ahead

(Fill in the blanks.) FCC rules Section 90.7, interoperability links public safety and public service wireless communication systems and permits units from 2 or more entities to interact with and exchange info. What are the devices in which these can be done? 1. Base to ___ 2. Mobile to ___ 3. ___ Radio 4. Mobile to ___ 5. Citizen ___

1. Mobile 2. Mobile 3. Hamm 4. Base 5. Band

(Fill in the blanks.) Common CAD functions include... 1. ___ Recommendations 2. Dispatch and ___ Calls 3. Automatic ___ of Calls 4. Send and ___ Messages 5. ___ and Playback 6. Location Information / ___ or Cautions 7. Emergency ___ Communications 8. Store and ___ Data 9. ___ Calls for Service 10. ___ History

1. Unit 2. Clear 3. Prioritizing 4. Receive 5. Recording 6. Warning 7. Message 8. Retrieve 9. Receive 10. Location

The Commission Act of ___ states that all transmissions should be kept to the minimum practical transmission time possible.

1934

NSI phone calls are locatable as a Phase ___ Call.

2

Put the 9-1-1 Call Processing Flow Steps in order. 1. PSAP looks up the calling number in the ALI Database. 2. Caller dials 9-1-1. 3. 9-1-1 Operator then dispatchers appropriate emergency personnel. 4. Selective router routes call to PSAP equipment in appropriate dispatch center. 5. Switch routes call to 9-1-1 selective router and sends along the calling number. 6. ALI Database returns name address information along with the appropriate emergency responders.

2 ; 5 ; 4 ; 1 ; 6 ; 3

All of the objectives below are true for interoperability except... 1. Compatible Communications Equipment 2. Network Scaling 3. Elimination of Human Factors 4. Adequate Signal Coverage

3. Elimination of Human Factors

Most public safety radio transmissions are on frequencies between ___mhz and ___mhz.

30 ; 900

What percentage of calls are placed from a wireless phone? Is this number growing?

70% ; Yes

According to standards, ___ of 9-1-1 calls shall be answered within 10 seconds, and ___ of 9-1-1 calls shall be answered within 20 seconds.

90% ; 95%

Which FCC Section pertains to permissible transmissions related to activities that an entity is eligible to be licensed? A. 90.179 B. 91.079 C. 97.099 D. 99.017

A. 90.179

Define the piece of computer hardware that allows Baudot Code to be translated into ASCII and characters that can be read on the computer.

ASCII / Baudot Modem

In 1968, Congress passed legislation after ___ proposed 9-1-1 be the standard emergency number nationwide.

ATNT

The ALI matches the ___ or ___ of the telephone from which the call is made.

Address ; Location

The ___ of a radio channel depends upon the type of transmission and the frequency tolerance.

Bandwidth

___ is an electronic code that transmits information typed and sent through the telephone line. This is one of many codes that Title II requires telephone emergency service systems are compatible with.

Baudot

The FCC requires all wireless carriers and other text messaging providers send an automatic ___ ___ message if text service if not available.

Bounce Back

What is a bounce back message intended to do? A. Keep citizens from using a feature that doesn't work. B. Keep the 9-1-1 trunk lines from being tired up during high call volume. C. Minimize any risk of the caller mistakenly believing that a text to 9-1-1 has been transmitted successfully to a PSAP when it has not. D. Ensure that the system is working and letting the caller know the text has gone through.

C. Minimize any risk of the caller mistakenly believing that a text to 9-1-1 has been transmitted successfully to a PSAP when it has not.

CapTel stands for...

Captioned Telephone Service

IP CapTel Services combines which two things?

Captioned Telephone Service ; IP Relay

A CB radio stands for...

Citizen Band

CAD stands for...

Computer Aided Dispatch

A receiver is a device for ___ ___, such as electromagnetic waves into audio or visual media.

Converting Signals

Before the basic 9-1-1 system, how did people call for an emergency response?

Dialed "0" for an operator.

The ADA requires that PSAP's provide ___ and ___ access to their services for people with disabilities who use TTYs.

Direct ; Equal

TTY communication can only occur in one ___ at a time.

Direction

Under what circumstances can a licensee utilize their radio frequencies and broadcast in a manner other than that specified in the station authorization or in the rules and regulations governing their operations?

During any type of communication facilities disruption.

T/F You can never locate or identify a call originating from an uninitialized cell phone.

False (Just not by us.)

A telephone line that transmits signals from one station to another, directly along a wire without the use of radio waves is a ___.

Landline

NSI phone calls are often received with valid ___ and ___ for the location of the phone.

Lat/Long ; X/Y Coordinator

With an acoustic coupler, the audio goes to the ___ and the speaker goes to the ___.

Left ; Right

Are IP data links more or less expensive than copper leased-lines or radio/microwave links?

Less

Another name for a Mobile Data Terminal is...

Mobile Data Computer

Is a trunked radio system more or less complex than a conventional radio system?

More

___ was the first city in Texas to have 9-1-1 installed in ___.

Odessa ; 1979

PSAP's must have systems that enable call takers to handle TTY calls as ___, ___ and ___ as possible.

Properly ; Promptly ; Reliably

PTT stands for...

Push To Talk

Equal access for TTY users means that all emergency services are equal to that of voice callers using 9-1-1. This includes the PSAP hours of operation, all the features of ANI/ALI, response time, and response ___.

Quality

If the caller stays on the line, and the phone call does not change towers, the operator can use what feature in order to attempt an updated location?

Re-Bid

What type of technology allows texts to be sent immediately as it is created through wireless handsets that use IP-based technology on networks that support it?

Real time Text (RTT)

RMS stands for...

Records Management System

CapTel services are used by persons with a hearing disability but some ___ hearing and uses ___ ___ technology to automatically transcribes the CA's voice into text.

Residual ; Speech Recognition

Two primary functions of CAD are to track ___ and ___ resources.

Status ; Location

___ ___ ___ is a feature of a TTY that sends an announcement before the conversation begins to alert the receiver that is an incoming call from a deaf or hard of hearing person.

Synthesized Voice Announcement

A generic term that refers to virtual radio channels created by and for a trunked radio system are...

Talk Groups

The ANI enables a service supplier to identify the ___ of a caller.

Telephone Number

TTY stands for...

Teletypewriter

What are the four types of telephone relay services?

Text-To-Voice Voice Carry Over Hearing Carry Over Speech-To-Speech

Reasonable precautions to avoid causing harmful interference are the responsibility of whom?

The Licensee

T/F Not all reported incidents are entered, dispatched, and managed via the CAD system.

False

T/F Not every position that receives 9-1-1 in a PSAP must have its own TTY or TTY compatible equipment.

False

T/F Telephone relay services are available in the Continental U.S. only.

False

T/F Telephone relay services are just as effective for emergencies and take about the same amount of time to process.

False

T/F Text to 9-1-1 technology is now available in all locations that receive 9-1-1 calls.

False

There are several types of tones and codes used in transmissions of a TTY/TDD message. What are the three tones/codes?

Electronic ; Baudot ; ASCII

What does E911 stand for and when was it established?

Enhanced 911 ; 1970's

In order to afford equal access to TTY users, ___ call-taking position must have TTY or TTY-compatible equipment.

Every

T/F A person can dial 8-1-1 to connect to certain forms of TRS anywhere in the U.S.

False

T/F Consolettes are used as a wireless dispatch solution, but usually decreased the interoperability between agencies.

False

T/F Every 3rd call-taking position must be equipped with TTY-compatible equipment to ensure equal access for deaf and hard-of-hearing persons.

False

T/F HCO is for those who prefer to speak and VCO is for those who have a speech impairment.

False

T/F Localities that use 9-1-1 are allowed to require TTY users to call a different number than the speaking/hearing callers.

False

VoIP is a technology that allows you to make calls using a broadband ___.

Internet