Unit 4: Introduction to Project Quality Management
Which of the following tools is the most commonly used graph to show how often each different value in a set of data occurs?
Histogram
What factor has driven quality management and project management together?
Internal improvement of productivity
Which of the following is a quality guru?
Joseph Duran Edward Deming
Legally, fitness of a product infers that the product or service meet which criteria?
Logistical support Reliability
Which of the following tools highlights which factors are more significant on a bar graph?
Pareto chart
What is project quality management a combination of?
Project management and quality management Quality management and project management
What is Jim Young's new role at Amazing Coffee Houses (ACH)?
Project manager
A project's quality criteria are determined by the performance requirements of which of the following?
Project's delivered service Project's delivered product
As the project manager for ACH, which department within your organization would be responsible for evaluating the effectiveness and quality of the project (not the coffee and donuts)?
Quality control
Which of the following is a process used to improve quality within an organization in Juran's trilogy?
Quality control Quality improvement
Which of the following tools graphs a pair of numerical data, one variable on each axis, to look for a relationship?
Scatter diagram
Who manages quality control and is concerned with the process of monitoring quality tests and recording results of the project execution phase quality activities to assess performance and recommended necessary changes?
Subject matter experts
What are the implications of project quality?
The project deliverables must be free from defects. The project deliverables must be fit for the intended purpose it was designed for. The project deliverables must meet certain specifications.
What is an element of the new philosophy of quality that Dr. Deming proposed to Japanese manufacturers?
The use of sampling and statistical techniques
Which of the following tools is a structured, prepared form that is used to collect and analyze data?
Checklist
Quality experts use which basic quality tool to fix and control quality-related problems?
Control charts
Which of the following is a graph used to study how a process changes over time?
Control charts
Which of the following tools identifies several causes for an effect or problem and categorizes ideas?
Cause and effect diagram
