Unit 4
Which of the following do companies use to automate transactions for B2B commerce and to replenish their inventory?
electronic data interchange (EDI)
An organization would create a(n) _____________ system to classify, organize, and manage structured and semi-structured knowledge and make it available throughout the organization.
enterprise content management
A(n) ________ system has capabilities for dealing with structured knowledge, semi-structured knowledge, and tacit knowledge.
enterprise-wide knowledge management
The purpose of a(n) _________ system is to capture best practice solutions and program them into a set of rules in a software program.
expert
Which of the following captures human expertise in a limited domain of knowledge as a set of rules?
expert system
In 2018, __________ million Americans are expected to purchase something online.
189
Micropayment systems allow content providers to be paid cost effectively when there are numerous transactions of very small monetary amounts. Which of the following provides the largest micropayment system on the Web?
Apple
eBay utilizes the ___________ form of electronic commerce.
C2C
When an intelligent system uses nodes that interact, similar to the human brain, to find hidden patterns within large data sets, it is most likely using _________.
a neural network
Which of the following best describes a pivot table?
a spreadsheet tool that displays two or more dimensions of data in a convenient format
Which type of revenue model involves sending customers to a website for a referral fee?
affiliate
What could be used to show how a specific information system fits into a company's overall business plan and strategy?
an information systems plan
When advertisers analyze user clickstream data to intentionally place ads on websites, the advertisers are employing ___________ techniques.
behavioral targeting
Which of the following is NOT a section in an information systems plan?
business information needs
A high-risk project with the potential for high benefits should be ______.
cautiously examined
The quality dimension of the decision-making process that addresses the ability to articulate the solution process is called the ____________ dimension.
coherence
The acronym CASE stands for _______________________, which provides software tools to automate the systems development process.
computer-aided software engineering
Which of the following best describes cost transparency?
consumers' ability to get information about the actual costs merchants pay for products
Responsive web design enables some companies to avoid the problem of ________________.
creating several versions of a website
Kickstarter.com is a popular _______________ site where start-up companies' ideas are presented to perspective investors.
crowdsourcing
Object-oriented modeling is based on the object, which combines ________ .
data and processes
Which of the following is a popular social bookmarking site?
delicious
The stage of the decision-making process where identifying and exploring potential solutions takes place is the ____________ phase.
design
The San Francisco Giants sell tickets based on ____________, where the prices often change based on demand and other variables.
dynamic pricing
Two people are trading coins, and one has far more knowledge about the hobby than the other. What does this situation illustrate?
information asymmetry
Which of the following is the correct list and correct order of the stages of decision making as described by Simon in 1960?
intelligence, design, choice, implementation
Which term refers to software programs that help with repetitive and predictable tasks (i.e., Apple's Siri)?
intelligent agent
Fuzzy logic, expert systems, and case-based reasoning are considered _______ used with decision making.
intelligent techniques
Which of the following is a correct characteristic of object-oriented development?
it is more iterative and incremental than traditional structured development
An advantage of the balanced scorecard framework is the ability to automate the flow of information on __________, so that executives are kept fully informed about business performance.
key performance indivators
Organizations have institutional knowledge that needs to be stored, transferred, and applied as part of a _______________ strategy.
knowledge management
Which term refers to the set of business processes developed in an organization to create, store, transfer, and apply knowledge?
knowledge management
Use of the Internet to inexpensively find potential customers for products with very low demand is termed ________.
long tail marketing
If a business doesn't have a full-time training staff, it can turn to MOOCs, which stands for _____________________.
massive open online courses
What was the fastest growing category of B2C e-commerce in 2017?
mobile e-commerce
Which is NOT one of the phases in the timeline for the development of an e-commerce presence?
mobile implementation
An application that is accessed from a mobile device's web browser is termed a ____________ because it has specific functionalities for mobile devices and accesses data through the Internet.
mobile web app
A(n) __________ app such as Kindle is specifically designed to run on a specific platform and device.
native
Object-oriented development could potentially reduce the time and cost of writing software because ________.
objects are reusable
In the Girl Scouts case, the project was _______________ to Accenture and Hybris as opposed to being built internally.
outsourced
Implementing a new system into an organization module by module is called a ____________.
phased approach
When a company is developing an e-commerce presence, its timeline includes a ______ phase that is associated with ________ activities.
planning; envisioning a web presence and determining personnel
______________ analytics has been used by companies like FedEx to determine the impact of price changes on sales.
predictive
E-commerce technologies enable consumers to look online to find a variety of different prices for the same product. This ability is called ___________________.
price transparency
Large firms may create a secure website known as a ____________ to link to suppliers and key business partners.
private industrial network
A systems building approach that focuses on the process of creating workable systems in a very short period of time is termed ________.
rapid application development
Which of the following is a document provided to external vendors that are competing for a project?
request for proposal
When a consumer is being engaged with an immersive multimedia experience, the consumer is enjoying the _________ feature of e-commerce.
richness
In a dataflow diagram (DFD), a(n) ___________ portrays the transformation of data.
rounded box
The social commerce feature that enables a consumer to log into sites through Facebook is called a ___________________.
social sign-on
A ___________ chart is a top-down chart that orients the project in terms of levels of design and relationships among levels.
structure
A _____ is in top-down format and shows each level of design, its relationship to other levels, and its place in the overall system hierarchy.
structure chart
Knowledge that already exists inside a firm in the form of formal reports or presentations is categorized as ________.
structured knowledge
Paying an online journal a monthly fee for access to its content is called the ________ revenue model.
subscription
The ___________________ is the oldest methodology for building information systems.
systems development life cycle (SDLC)
Which term refers to undocumented knowledge that resides in the minds of employees?
tacit knowledge
From the Girl Scout cookie case, the benefit of lowering ordering errors is an example of a(n) ______ benefit.
tangible
When systems are created rapidly without a formal development methodology ________.
testing and documentation may be inadequate
Which statement about how Procter & Gamble (P&G) used intelligent agent technology to improve supply chain efficiency is FALSE?
the intelligent agents searched for information on the internet
Unlike business intelligence (BI), business analytics (BA) focuses mostly on ________.
tools and techniques for analyzing data
In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin?
traditional
Sites that process transactions for consumers that are normally handled in person, by phone, or by mail are termed _________.
transaction brokers
Which unique feature of e-commerce is related to the ability to interact with web technology everywhere?
ubiquity
The testing process that focuses on individual computer programs is called _________________.
unit testing
What type of decisions are the type where a person needs to provide judgment, evaluation, and insight to solve the problem?
unstructured decisions
Audi has ______________ systems that use interactive graphics software to simulate real-life experiences with its cars to educate and inform customers about Audi products.
virtual reality
What do the information requirements of a new system identify at the most basic level?
who has access to what information, where, when, and how
Which of the following is NOT defined in the management strategy section of an information systems plan?
firm's strategic plan
Which of the following lists project activities, their start and completion dates, and the duration of each activity?
gantt chart
________________ work by creating binary strings (e.g., 0s and 1s) to find optimal solutions based on a large number of possibilities.
genetic algorithms
The U.S. Forest Service creates maps to visually show wildfire risks. This is an example of a ______________ information system.
geographic
________ services can tell you the price of a house you are looking at or about special exhibits at a museum you are passing.
geoinformation
Which of the following businesses uses the portal Internet business model?
Which of the following businesses uses the content provider Internet business model?
iTunes
Which of the following statements about Electronic Data Interchange (EDI) is FALSE?
EDI is a large firm that uses a secure website to link to its suppliers and other key business partners
