Vehicle Repair

What are 5 items found in the region's spread maintenance expense and how can you impact

LOFR- decrease chance of blown engine TIRES- that are worn or damaged Brakes- repair before hitting the motor Worn wiper blades and bulbs Windshield chip repair

Explain the PO system, it's importance and who does it apply to? What repair authorizations can be handled by the branch?

Purchase Order- # generated by VR to authorize work that's not a PM Any Repair above a LOFR needs a PO PO's are used by mechanic shops VR can pull up website of prices to ensure vendors are ordering the least expensive part

What does the RPM report measure and what are the goals?

Recall- switch out in 24 hours, LOFR score: based on miles, times, length of activation Average shop days- 6 days

When do you repair v replace a windshield?

Repair: chip smaller than 2 in Replace: crack larger then 6in

If you manage your fleet, what daily responsibilities do you have?

Run an RPM report 3x/day Tag congracts with MR and WI units available for rent Call out service units fo decrease down time Execute LOFR plan plan to maintain vehicles Secure assets by picking up dropped units Stage the Lot

Give 3 examples of maintenance expenses that your branch pays 100%

Seized engine Spare tires Details Keys

What do the following symptoms indicate about the breaks?

Squealing noise Grinding noise Soft brake pedal

Explain VR pre approval process

With pre approval from VR coordinator, file claim Text pics of damage w/evaluator Close claim and once closed we spread the cost Request $1 claim when you can't pursue customer and when it's damage we don't have to fix now

Walk through the functionality of RPM report. How often should we use it? Who should be working on it?

3x a day Employee should be proactive with their units on lot and consulting RPM throughout the day to get vehicle services Everyone works on it

What is the proper way to check tires? When should they be measured?

Check 2-3 places for tires Return, cleaning, QC, Checkin Below 4/32nd replacement

Why is preventative maintenance so important

Decrease breakdowns, increase ESQI Prevents larger/costlier repair Maintains resale value and inventory adjustments Maintains Factory warranty Decrease liability exposure, especially with breaks and tires