Verbal Messages

Confirmation

Acknowledge the presence and importance of a person and accept their message

Heterosexism

Attitude, behaviors, and languages that disparages gays and lesbians; all relationships that aren't heterosexual are bad

Fact Inference Confusion

Barriers created when inferences are treated as facts

Reject

Disagree with someone, you indicate your unwillingness to accept what they say or do

Sexism

Discriminating against people because of their gender

Connotation

Emotional associations people give to a word

Indirect Message

Express desire without offending anyone, observe the rules of polite interactions

Date

Extensional device that helps you keep your language and thinking up to ate an helps guard against static evaluation

Allness

Forgetting that language symbolizing only a portion of reality, never the whole thing

Anonymous

Having an unknown or unacknowledged name

Onymous

Having the writer's name

Snarl Words

Highly negative words that express the feelings of the speaker rather than any objective reality

Purr Words

Highly positive words that express the speaker's feelings rather than any objective reality

Principle of Communication

In any communication interaction, both parties make an effort for both parties to understand each other

Et Cetera

Indication there is always more to learn

Intentional Orientation

Judge people off of how they are talked about or labeled rather than how they actually are

Direct Message

Less polite than indirect message, infringes on person's need to maintain a negative face

Index

Mental subscript identifiers each individual even is both are covered by same label

Verbal Messages

Message is communicated with words, which can be divided into two categories:spoken and written

Principle of Face-saving

Messages that preserve the image of the other person and do nothing to insult the person or make him or her appear in a negative light

Bypassing

Miss-communication that occurs when the sender's and the receiver's meanings are not the same -Different words but the same meaning -Same words but different meaning

Truth Bias

Tendency to believe what someone says, in the absence of a reason not to

Extensional Orientation

Tendency to look first at the actual people, objects, and events and then at the labels; to be guided by what you see happening.

Denotation

The dictionary definition of a word

Deception Bias

assume the person is telling a lie

Ageism

prejudice or discrimination on the basis of a person's age

Static Evaluation

tendency to retain evaluations without change while the reality to which they refer is changing

Indiscrimination

the failure to distinguish between similar but different people, objects, or events

Inferential Statement

Statement based on what you observe and infer rather than simply what you observe

Racism

Negative attitudes or the beliefs that people hold about specific races

Extensionalize

Never give labels greater attention than the actual thing

Politeness

Reflect positively on person, helps maintain positive face, respect person's right to be autonomous

Lying

Sending and receiving messages with the intent of giving another person false information

Polarization

The tendency to view things in terms of extreme opposites

Principle of Self-denigration

When you communicate you avoid taking credit for accomplishments and minimize your abilities or talents in the conversation

Principle of Peaceful Relations

When you communicate, your primary goal is to maintain peaceful relationships

Disconfirmation

You ignore someone's presence and their communications