Website Tutorial Quiz
What is PS' slogan ? (located on the homepage)
"We bring a touch of paradise to every life we touch"
What invitation does PS extend through our Blog AND where can this be found on the PS website?
"We invite you to become part of our inclusive community." found on the "Our Blog" section of the PS website HOMEPAGE The full copy reads "Our fondest wish is for Paradise Shells to become a source of light in your life—and many other lives—all connected in a circle of unity. We invite you to become part of our inclusive community."
Name the price of Infinite Love in 14k white, yellow, or rose gold.
$1,699.00
Name the price of Reflective Glory in sterling silver
$108.50
Name the Paradise Rising in sterling silver, Figaro chain
$129.00
Name the price of Sea Dreamer in sterling silver
$159.00
Name the price of Infinite Love in sterling silver
$189.00
Name the price of Ocean Sounds in 14k white, yellow, and rose gold.
$199.00
Name the price of Cresting Waves in 14k white, gold, and rose gold.
$239.00
Name the price of Lacey Spirit in 14k white, yellow, or rose gold, Cable chain
$349.00
Name the price of Lacey Spirit in 14k white, yellow, or rose gold, Figaro chain
$439.00
Name the price of Reflective Glory in 14k white, yellow, and rose gold,
$448.50
Name the price of Lacey Spirit in sterling silver, Cable chain
$49.00
Name the price of Ocean Sounds in sterling silver
$49.00
Name the price of Cresting Waves in sterling silver
$59.00
Name the price of Lacey Spirit in sterling silver, Figaro chain
$59.00
Name the Paradise Rising in 14k white, yellow, rose gold , Cable chain
$659.00
Name the Paradise Rising in 14k white, yellow, rose gold , Figaro chain
$769.00
Name the price of Sea Dreamer in 14k white, yellow, and rose gold.
$869.00
Name the price of Paradise Rising in sterling silver, Cable chain
$99.00
What specific advice do we give customers who are returning more expensive items?
"If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item."
According to Samantha, how did PS get started?
"PS got started when I wanted to find a special birthday gift for my mom. My dad and I had collected seashells from the beach that day, and I asked him, "Can we make a piece of jewelry for mom using seashells as the image for a nice gold or silver pendant?" We did that, and mom and many others loved it!"
What currently is the title of our only Blog post?
"PS is my passion; we bring people joy."
What is PS' Return and Refund Policy?
"Paradise Shells offers a 15-day 100% money-back return policy for the cost of any purchase, including shipping costs for your order, provided you include a note describing the reason(s) for your return, and ship your merchandise for return within 15 days of the date of receipt of shipment."
What 3 steps should a customer take if they have not received their refund BEFORE contacting Paradise Shells?
1. Check their bank account again 2. contact their credit card company, it may take some time before the refund is officially posted. 3. contact their bank. There is often some processing time before a refund is posted
What information does the coupon banner request from customers in order to subscribe?
1. First name 2. Last name 3. email address
What 2 pieces of information are included in the email that customers receive from PS regarding their return?
1.that we have received the returned item. 2.We will also notify you of the approval or rejection of your refund.
What is Chandler's title?
Director of Operations
T or F AND why: Paradise Shells will cover the cost of return shipping.
FALSE! Customers will be responsible for paying for their own shipping costs for returning their item.
On which PS website page can I find the Return and Refund policy?
FAQ page
How can customers view their cart?
By clicking the cart icon in the top right hand corner of the page.
How can an individual navigate between pages on the PS website?
By clicking the page titles at the top of every PS website page and utilizing the PS logo to return to the homepage.
What is Samantha's title
Founder & President
A pop-up appears when a customer has spent 30 seconds on the website. What does this pop-up say AND what piece of information does it request from customers.
It says :"Join our mailing list." It asks for the customers email address
T or F: A PS email address is listed on the website Contact page.
False
T or F: PS' company phone number is listed on the website Contact page.
False
T of F AND why: Most of Paradise Shells' designs and jewelry are made in the USA.
False! ALL of PS' designs and jewelry is made in the USA
T or F: Customers can only access their cart from the Shop page.
False! Customers can access their cart from any page by clicking the cart icon in the top right hand corner.
T of F AND why: It is not important to specify that we use 14k gold for our designs.
False! It is important to specify 14k because it is the most accurate way to describe our designs AND it ensures that customers know we are referring to gold as a metal and not a color.
True or False: The banner coupon is listed at the top of the Homepage.
False. It is listed at the bottom of the homepage and the StoryWave page.
T or F and WHY: If a customer wants a ring size that is NOT listed on the website, they are out of luck.
False. They can contact us for additional custom sizing options.
What is PS' Vision?
Samantha's dream is to build a fine jewelry company where people with or without challenges can work together to enjoy more satisfying levels of income and connectedness. As a person with a physical challenge, she can tell you that, like herself, many others with physical challenges experience a social and economic plateau once they have completed their graduate, undergraduate, or high school education. Paradise Shells will continue to bring captivating fine jewelry designs to our customers, but most importantly, we will do it by building a team with and without challenges, who work together to make Paradise Shells a model for other businesses in the future.
What size range is available on the website for our ring design?
Sizes 5-9
Under what circumstance will PS replace an item?
ONLY if they are defective or damaged
According to the website, where should customers mail their returns?
Paradise Shells & Fine Jewelry, 1701 Talbot Trail, Franklin, TN US, 37069.
How are customers informed that PS has received their return?
The will receive an email
According to the website contact page, how can customers contact PS?
They will navigate to the Contact page then complete and submit the email form. PS will get back with them "asap"
What exactly is PS' Mission?
To create a pathway towards greater income and connectedness for individuals with and without challenges.
T of F: When on a specific designs page (i.e. Infinite Love), "Related Products" will populate towards the bottom of the page.
True
T or F: When the website shop page is in List View, customers can read the descriptions of items BEFORE clicking on the item and navigating to the designs specific page.
True!
T or F: The PS homepage features a segment about our blog.
True!
T or F: A refund can only be issued if we receive the product?
True! We are not responsible for lost or missing returned items and can only begin the refund process if we have the item(s) in hand.
Fill in the blank: Paradise Shells' designs reflect the beauty of nature, so they are perfectly imperfect, just like each of us. This makes them -------
truly precious
Name the PS ring design AND describe it
Reflective Glory- single shell finger ring in an elegant split setting.
What does the coupon banner listed at the bottom of the website homepage offer?
5% off of a customers first purchase if they subscribe to PS.
How does Samantha introduce the StoryWave's on the PS StoryWave website page?
"First, there is a small vibration. Then something amazing happens. Big beautiful waves are formed. These are the people who poured hearts, souls, and exceptional skills into Paradise Shells, transforming it from a small vibration into a great big wave! I thank each of them with my whole heart and soul. You might want to get to know them. Just click on their images to connect with them!"
Name the two layouts that customers can choose between when viewing the shop page.
1. Grid view 2. List View
Name the 7 pages included in the entire PS website.
1. Home page 2. Shop 3. About 4. StoryWave 5.Blog 6. FAQs 7. Contact
Which two website pages include the coupon banner at the bottom of the page?
1. Home page 2. StoryWave
What are the 3 pillars of Paradise Shells listed on the website homepage?
1. Inclusive 2. Unique 3. Passion
Name the 5 categories of jewelry that PS currently offers (these are listed on the left hand side of the website shop page)
1. Necklaces 2. Earrings 3. Rings 4. Bracelets 5. Anklets
What are the 3 popular shop categories listed on the website homepage?
1. Necklaces 2. Rings 3. Bracelets
Name the 2 PS earring designs AND describe them.
1. Ocean Sounds- Single shell 9.90 x 9 mm each, earrings on posts. 2. Cresting Waves- Single shell 9.90 x 9 mm each, dangling latchback earrings.
Name the 2 PS necklace designs AND describe them.
1. Paradise Rising- Single shell pendant 20 x 33 mm on 18″ Figaro or cable chain, of your choice. 2.Sea Dreamer - seven shell necklace on 17″ cable chain.
Name the 7 individuals/pairs currently listed on the PS StoryWave page
1. Samantha Siedlecki 2. Jaco Hamman 3. Andrea & Scott Farr 4. Bryan Fay 5. Grant Owens 6. Chandler Jackson 7. Ashley Frericks
Name the 6 page titles listed at the top of every PS website page.
1. Shop 2. About 3. StoryWave 4. Blog 5. FAQs 6. Contact
Name the 4 outside sites where individuals can share a PS blog post directly from the blog page.
1. Twitter 2. Facebook 3. LinkedIn 4. Pinterest
Fill in the blank for the Welcome copy on the PS website homepage: " What distinguishes our jewelry is its ---1---, ----2-----, ---3---, and a powerful ---4----. Most importantly, you, the customer, can easily personalize your purchase to match your unique taste and style.
1. coastal theme 2. natural finish seashell designs 3.elegant simplicity 4. social mission.
Fill in the blank: Samantha's inspiration for Paradise Shells & Fine Jewelry by Samantha came to her through ----1----, and her Paradise — ---2---
1. her love of the beach 2. — Jupiter, Florida.
What 2 conditions apply to items being returned?
1. item must be unused and in the same condition that you received it. 2.It must also be in the original packaging.
How many jewelry designs does PS currently have available for purchase?
7 designs
On which page is PS' Vision located ?
About Page
On which PS website page does Samantha's share her inspiration for PS.
About page
On which page can I "Meet the Team" ?
About page
Where on the PS website can a customer read about how PS got started?
Blog page in the first blog post
What is Tami's Title?
Chief Executive Officer (CEO)
What is John's title
Executive Vice President (EVP) & Chief Financial Officer (CFO)
Name the PS bracelet design AND describe it
Infinite Love - Single shell 14 x 15 mm on exquisite solid, half-round rope accented bracelet.
Name the PS anklet design AND describe it
Lacey Spirit - Single shell 14 x 15 mm anklet, on 10″ Figaro or cable chain, of your choice.
What will you click to return to the website homepage from ANY place on the website?
The PS logo in the upper left hand corner of ANY PS website page.
What information is listed under the "Additional Information" tab on each designs specific shop page?
The kind of metal that each design comes in including Yellow Gold 14K, White Gold 14K, Rose Gold 14K, and Sterling Silver
How can customers filter products on the PS website Shop page?
They can filter by price
T or F: Shipping costs are non-refundable.
This is true according to the Refund and Returns Policy
How will customers receive their refund if a return is APPROVED?
a credit will automatically be applied to your credit card or original method of payment
If a customer needs to contact Paradise Shells regarding Refunds and Returns, which email address should they use?
If a customer receives a refund, how is the cost of return shipping covered?
the cost of return shipping will be deducted from their refund.