Week 1 - Introduction to Course 2, Empathize with users, Optional: learn about empathy maps, Identify user pain points, Create personas, Week 1 review
Identify user pain points - Video Question: What are pain points? The ability to understand someone else's feelings or thoughts in a situation. Any financial, product, process, or support issues that are facing the user. Any UX issues that frustrate the user and block the user from getting what they need. The belief that you're unskilled, inferior to others, or bad at your job, despite your success.
Any UX issues that frustrate the user and block the user from getting what they need. Explanation: Pain points are any UX issues that frustrate the user and block the user from getting what they need.
Create personas - Video Question: What can you do to build personas that truly represent your potential users? Build them based on a single user testimony Build them based on your experiences Build them based on research
Build them based on research Explanation: As you research, you'll form images in your head about who your users are.
Week 1 - Introduction to Course 2 Chose Sharpen Prompt Prompt: Design a ceremony checklist app For a wedding venue in your hometown
Course 2 - Sharpen Prompt Explanation: The reason why I chose to select this is because I am invited to a family members wedding soon and I was curious as to how much preparation and planning goes into having a wedding. Another one is that, it'll give me some insight on what goes on behind the scenes and help me become prepared for when I'd have to go through all of this planning and checklist.
Identify user pain points: How can an empathy map help UX designers understand a user's perspective? 1 / 1 point It can help UX designers market a product to a different group of users It can convey to UX designers what users think, say, feel, and do to understand what users actually need from a product. It can help UX designers assume what users want. It can help UX designers solve problems they think users have.
It can convey to UX designers what users think, say, feel, and do to understand what users actually need from a product. Explanation: An empathy map is an easily-understood chart that explains everything the designer learns about a user.
Identify user pain points - Activity Question: Pain point or solution? Review the pair of related statements; one is a pain point and one is a solution. Categorize each statement by dragging it to the appropriate area. Or, use the plus sign (+) to make your selection.
Pain Point: I need to get from New York to Paris. I need to make a 1/4 inch hole. I need to keep my food cold on a road trip. I need to stop my leg from bleeding. I need to connect with my family, located far away. Solution: I need a cooler to store and keep my food cold. I need an airplane ticket. I need a drill bit. I need a video conferencing platform. I need a bandage.
Identify user pain points: Most pain points fall into one of four categories: product, financial, process, or support. 1 / 1 point True False
True Explanation: Most pain points fall into one of four categories: product, financial, process, and support.
Identify user pain points: Which of the following is an example of a process pain point? 1 / 1 point User is unable to find answers to a question on their own User cannot select or click a website navigation link User faces difficulty adding an item to an online shopping cart User encounters a paywall pop-up in the middle of a digital article
User faces difficulty adding an item to an online shopping cart Explanation: Process pain points are frustrations that stop the user going from point A to point B. If there's an issue with completing an experience, such as moving an item to a shopping cart, that's considered a process pain point.
Empathize With Users Fill in the blank: When you empathize with someone, you share their _____. personal preferences and ideas mental and emotional experiences physical needs and challenges typical behaviors and thoughts
mental and emotional experiences Explanation: Approaching UX research with empathy makes it easier for you to solve the right problem.
Identify user pain points: Which of the following is an example of a pain point? Select all that apply. 1 / 1 point Receiving an update via email about a product's availability Struggling to read the small text in an app. Unresponsive touch screen options Discovering the chat function on a site is switched off during the posted hours of operation.
-> Struggling to read the small text in an app. Explanation: This is an example of a product pain point, since this is a UX issue that frustrates the user. Other pain points include unresponsive touch screen options, or discovering the chat function on a site is switched off during the posted hours of operation. -> Unresponsive touch screen options Explanation: This is an example of a pain point since this is a UX issue that frustrates the user. Other pain points include, discovering the chat function on a site is switched off during the posted hours of operation, or struggling to read the small text in an app. -> Discovering the chat function on a site is switched off during the posted hours of operation. Explanation: This is an example of a support pain point, since the user can't get the answers they need. Other pain points include unresponsive touch screen options, or discovering the chat function on a site is switched off during the posted hours of operation.
