week 1 Skills and Strategies Quiz

A medical assistant with 5 years of experience is updating his resume. How many pages is the ideal length of the resume?

1 Rationale Recent trends indicate that a good rule of thumb is to allow one page for every 6 years of experience. The is a general guideline. If a second page is used, the content must fill both pages. Text reference: p. 494

Which information is included when listing a certification on a resume?

Expiration date Awarding agency Title of certification Rationale When listing a certification on a resume, the awarding agency, title of certification, and expiration date must be included. The location of the awarding agency of the hours needed to complete the certification are not required on the resume. Text reference: p. 492

Arriving at a healthcare facility 15 minutes before a job interview demonstrates which trait?

Professionalism Rationale Professionalism includes punctuality (as demonstrated by arriving early for an interview), flexibility, and honesty. Genuine interest would be seen in a person's attitude during the interview. A person demonstrates compassion by showing he or she has awareness of another person's suffering and a desire to lessen it. Good listening skills are critical for working well with peers and patients. Text reference: p. 485

Which phrase correctly describes the purpose of a cover letter?

creates interest and encourages reader to look at resume Rationale A cover letter is used to generate interest in the candidate and encourage the reader to consider the resume. Academic achievements, special skills, and employment history will be included on the resume, not the cover letter. Text reference: p. 494

A medical assistant is preparing for an interview. Which statements made by the medical assistant indicate that he or she is will prepared for the interview?

"I will choose a conservative outfit to wear for the interview." Rationale Choosing a conservative outfit for the interview gives a positive, professional first impression. Nails should be well groomed because the medical assistant should give a firm handshake to the interviewer but should be painted in a neutral color. The medical assistant should ask questions after the interview to indicate his or her interest in the position. Eye contact is an indication of confidence. Text reference: p. 498

Which statement made by the medical assistant displays good listening skills?

"It sounds like you're frustrated with your progress since you had surgery." Rationale Using phrases such as "It sounds like...." when communicating with patients demonstrates good listening skills because it helps the medical assistant ensure he or she heard and correctly understood what the patient has said. Asking patients about their pain, what they have eaten, and elimination are all part of an assessment but do not specifically display good listening skills. Text reference: p. 485

Which question will the medical assistant ask himself or herself when developing career objectives?

"Where do I want to be in 5 years?" Rationale Developing career objectives involves thinking about where one wants to be in the future. Reviewing personality traits will be helpful for the medical assistant when he or she is looking for employment. Evaluating technical and transferable job skills will help with the medical assistant's job search. Text reference: p. 486

Which question would an applicant expect during an interview for a medical assisting job?

"Why did you leave you last job?" Rationale Medical assistants can expect potential employers to ask why they left their last job during a job interview. Inquiring about a candidate's date of birth, arrest history, or medication use are all illegal questions to ask during a job interview. Text reference: p. 498

A candidate is being interviewed for the position of a medical assistant. Which question is a legal question?

"Will you be able to travel and work overtime if necessary?" Rationale "Will you be able to travel and work overtime if necessary?" is a legal question because it is related to the job. Questions related to nationality, marital/family status, and disabilities are illegal. A question such as "Are your children in day care?" indirectly refers to the candidate's family status, which is not allowed. "Which country are you from?" broaches the nationality of the person and is not legal. When a person's handicap is visible, the employer needs to ascertain if the handicap will interfere with the job. Hence, a question asking the duration of the handicap, such as "How long have you been challenged?" is unnecessary. Text reference: p. 500

When developing a resume, which information should a medical assistant keep in mind?

A chronological resume lists all job experiences in the applicant's career. Rationale A chronological resume lists all the abilities of the applicant in a logical manner. It may start with the most recent job, going back to the beginning of the person's career. A targeted resume is perhaps the most effective as it emphasizes the skills related to the specific job for which the applicant is applying. A functional resume highlights specific skill sets and emphasizes the most important abilities and experiences of the applicant. A cover letter is usually developed as per the position and is customized for each job application, so the strengths presented in the resume are highlighted on the cover letter as well. Text reference: p. 489

What is the best approach for a medical assistant to use when speaking with the office manager regarding on erroneous act?

Admit to the error. Rationale Admitting an error is always better. The office manager will appreciate the honesty and retrain the medical assistant to avoid similar errors in future. Office managers are busy people attending to a variety of issues; hence it is not advisable to approach them for small issues that can be resolved by the medical assistant. Difficult issues should be brought to the notice of the office manager immediately when they arise. Feigning innocence about a mistake that has occurred is neither correct not professional and can lead to loss of trust when identified. If there is a problem, the medical assistant should state the problem clearly, discuss available routes for rectification, and work with the office manager to resolve the issue. Text reference: p. 503

The medical assistant student performs electrocardiograms during clinical rotation at a healthcare clinic. Which strength will be gained from this experience?

Advanced technical skills Rationale Performing electrocardiograms is a technical skill and marketable trait to potential healthcare employers. Being a team player, dependable, and having good communication skills are personality traits rather than skills. Text reference: p. 486

What is a benefit of an online profile?

Allows employers to easily read an applicant's information Rationale Online profiles make it easy for employers to read an applicant's information. An online profile is not specific to each posted job, does not eliminate the need for interviews, and can remain active for year. Text reference: p. 495

When are performance appraisals usually completed by an employer?

Annually Rationale A performance appraisal is a process of reviewing an employee's strengths and weakness on the job. Appraisals are usually completed after the initial probationary period and annually thereafter. After the initial probationary period, the employee's skill sets are reviewed to assess whether the training provided was useful. Thereafter it happens annually. Quarterly and half-yearly intervals are too short a time, and biannually is too long a period. Text reference: p. 503

What information would be appropriate for the newly graduated medical assistant to include on his or her resume?

BLS for Healthcare Providers, American Heart Association, expires 9/2025 Rationale Certifications are appropriate to list on a resume. When listing a certification, be sure to include the awarding agency, title of certification, and expiration date. Marital status and hobbies are personal information and should not be included. Stating that references are available upon request is not appropriate as references are generally required. Text reference: p. 489

A candidate for a medical assistant's position has a misdemeanor offense on criminal record. What is the best way for the candidate to address this with the potential employer?

Be honest about the criminal past and face the consequences. Rationale If a candidate has a criminal background, the best course of action during a job interview is to be up front and honest with an employer and deal with any consequences. It is not advisable to avoid disclosing the information or lie about the information because many employers have access to background checks and finding out that an employee was dishonest will often be looked upon in a negative light. It is a good idea to have a reference lined up for an employer to speak to, but that should not be addressed in lieu of addressing excuses without being open and honest is not advised as this may reflect poorly on the candidate's trustworthiness. Text reference: p. 504

Which attire is appropriate for a job interview?

Button-up shirt and tie Rationale Dress pants, a button-up shirt, and a tie are professional attire for a job interview. Sheer blouses, t-shirts and jeans, or ill-fitting suits are not examples of appropriate attire for a job interview at a healthcare facility. Text reference: p. 498

Which type of resume lists employment history with the most recent job first?

Chronological Rationale A chronological resume focuses on employment history with the most recent job listed. A targeted resume is customized to a unique job posting. A functional resume highlights a person's skills set. A combination resume lists the person skills and employment history. Text reference: p. 489

Which type of resume highlights skill sets and employment history?

Combination Rationale A combination resume lists the skills and employment history. A targeted resume is customized to a unique job posting. A functional resume highlights a person's skills set. A chronological resume focuses on employment history with the most recent job listed first. Text reference: 1221

Which interpersonal skill will a healthcare employer look for in a potential employee?

Compassion Professionalism Good listening skills Rationale Healthcare employers look for employees with interpersonal skills like compassion, professionalism, and good listening skills. Career objectives and academic achievement may also be considered but are not interpersonal skills. Text reference: p. 485

Which details should be included in a resume by a person applying for the position of a medical assistant?

Contact details Job experience Educational qualifications Rationale A resumes should always include contact details, past experience, and educational qualifications of the applicant. Salary expectations and family background (if solicited) are discussed during the interview. It is preferable to highlight one's strengths and not weaknesses because presenting weaknesses might project the candidate in bad light. Text reference: p. 491-492

A patient walks into a clinic and addresses the medical assistant as "Nurse." How should the medical assistant respond?

Correct the patient in a friendly manner. Rationale Some patients assume that all those who assist the provider are nurses. In such cases, it is preferable to educate the patient in a friendly manner because the patient was probably ignorant of the differences in the roles. Any issue is preferably tackle in a friendly way. Therefore directing the patient to a nurse or firmly correcting the mistake is not helpful. The patient may still be confused or disappointed with the rude behavior. Ignoring the error and allowing the patient to think that the medical assistant is a nurse is not ethical. Text reference: p. 485

What occurs during a 180-degree style performance appraisal?

Evaluation by supervisor based on observations of performance Rationale When a medical assistant has a 180-degree style performance appraisal, he or she would expect an evaluation by the supervisor that is based on the supervisor's observations of the medical assistant's performance. Individual feedback from co-workers and a self-evaluation are not 180-degree style performance appraisals. A 360-degree style performance evaluation is an evaluation by a supervisor based on feedback from co-workers. Text reference: p. 503

What is the definition of networking?

Exchanging information with others in the same healthcare field Rationale Networking is exchanging information with others in the same healthcare field. A telephone job interview is not networking. Networking is exchanging information with others in the same healthcare field, not different job fields. Graduates should keep track of job they have applied for, but this does not constitute networking. Text reference: p. 487

Which tax status form will the medical assistant complete during the new hire process?

Form W-4: Employee's Withholding Allowance Certificate Rationale The Form W-4: Employee's Allowance Certificate is a tax status form that newly hired medical assistants must complete. Insurance benefits forms are related to health and life insurance benefits and must be completed my newly hired employees. The Form I-9: Employment Eligibility Verification must also be completed by new employees; they verify a person's identity and employment authorization. The direct deposit form is not a tax account instead of the employee receiving a paper paycheck. Text reference: p. 503

Which points are important to keep in mind for a good job interview?

Have neat appearance. Make good eye contact. Avoid personal information. Rationale A neat appearance projects a good opinion about the candidate. Good eye contact indicates that the candidate is comfortable with the interviewer. Personal information should not be volunteered in response to any question. The candidate should keep the conversation about the job requirements. Candidates should refrain from incessant chatter as that can lead to providing additional information that can lead to rejection. It is best to be honest and provide facts. If a candidate exaggerates his or her work experience, the employer will figure this out when the candidate is employed. Text reference: p. 498, 500-501

Which part of a resume includes the person's name, mailing address, and phone number?

Header Rationale The header section of the resume includes the person's name, mailing address, and phone number. The education section of the resume includes the person's schooling history. The work experience section of the resume includes the person's employment history. The summary section of the resume explains why an individual is the best candidate for the job. Text reference: p. 491

Which content would be found on a resume?

Header Education Certifications Work experience Rationale A header, education, work experience, and certifications should be included on a resume. Personal information, such as a birthday, is not included on a formal resume. Text reference: p. 491-492

Which phase of the interview deals with questions like, "What has been your most rewarding experience at work?"

Interview Rationale An interviewer may ask questions like, "What has been your most rewarding experience at work?" during the actual interview phase. In the follow-up phase, the job seeker should send a thank-you letter and continue to stay in touch with the facility until the job is confirmed. The negotiation phase includes a discussion of the salary and the benefits that will be offered to the new employee. This phase can include questions like, "How much salary are you expecting?" Preparation phase is the first phase of interviewing, in which the candidate should prepare for the interview carefully. Text reference: p. 499

Why does the medical assistant proofread the resume?

It allows one to catch errors in the resume. Rationale Proofreading is an effective way to review your resume and help catch any errors before submitting it to a potential employer. It also provides opportunity to revisit what you have already written. Because it is important to make a good first impression, it is not wasteful, but it does take time. Text reference: p. 494

Which statement correctly describes a targeted resume?

It is customized to a unique job posting. Rationale A targeted resume is customized to a unique job posting. A functional resume highlights a person's skills set. A chronological resume focuses on employment history, with the most recent job listed first. A combination resume lists the person's skills and employment history. Text reference: p. 491

Which information is appropriate to include on a cover letter for a newly graduated medical assistant?

Job title Rationale The cover letter should include the job title. The cover letter should address the specific person who is hiring at the healthcare facility. Cover letters should include no more than five bullet points listing qualifications. The cover letter and resume should have the same header. Text reference: p. 494

A medical assistant is looking for a new job. What is the most successful way to find a job?

Joining professional organizations Rationale Joining local chapters of professional organizations is a form of networking. At the meetings, the medical assistant may hear of positions becoming available at various medical facilities. Networking and job boards are the most successful way of finding a job. Of 100 resume mailed, only a couple of potential employers may respond with requests for an interview. Information available to one medical assistant on the Internet is available to every other medical assistant; therefore there may be several applicants for the same job. Similarly, newspaper ads usually result in a number of applicants and resume for the employer, and it is difficult to be noticed in a crowd. Text reference: p. 487-488

A candidate is preparing for a job interview for a medical assistant's position. Which steps should he or she take?

Keep extra copies of the resume ready. Collect information on the employer. Review and prepare for common questions. Rationale During a job interview, extra copies of a resume should be carried to share with the interview panel members. A candidate should collect as much information as possible about the employer, so he or she is aware of the institution's values, expectations from a candidate, etc. By preparing to answer commonly asked questions, the candidate will be much better prepared and confident. It is good to be honest, but speaking negatively about former employers puts a candidate in bad light. A new wardrobe is not mandatory as long as the candidate has professional attire and is clean, confident, and enthusiastic. Candidates should generally focus on their strengths that will be an asset to the role and refrain from expressing negative qualities about themselves. Text reference: p. 498

An applicant for the position of a medical assistant needs to prepare a cover letter?

Keep length at one to three paragraphs. Provide phone numbers and email address. Address it to a specific individual by name. Rationale A cover letter should be one to three paragraphs long and should include contact numbers and an address, even if they are included in the resume. This is to ensure that, even if the person receiving the cover letter and resume files them separately, the contact details are available in both. a cover letter should always address an individual whose name can be obtained by a phone call. A director of a facility may not be directly involved in the recruitment process. The goal of a cover letter is to capture attention; therefore it should be brief but interesting. Addressing it as "To whomsoever it may concern" may not help grab attention. Text reference: p. 494

A candidate is preparing a targeted resume for the job of a medical assistant at a clinic. Which heading is typically included only in a targeted resume?

Key skills Rationale A targeted resume typically includes that candidate's key skills to fulfill the targeted job requirement, whereas a functional or chronological resume does not. A functional resume details "Strengths" and "Accomplishments." Education details are common for all types of resumes. Community service is mentioned in a functional resume. Job experience is mentioned under the heading pertaining to experience, employment, and work history in chronologic, functional, and targeted resumes, respectively. Text reference: p. 490

A candidate who has substantial experience in assisting a local healthcare practitioner on a voluntary basis is preparing a voluntary basis is preparing a targeted resume for a medical assistant's position. Which approach should the candidate take?

Mention it in the resume because experience counts. Rationale It does not matter whether the position was not a paid job; experience counts, whether paid or not. Not disclosing this experience or the voluntary nature of it or not mentioning it at the same at the time of the interview might suggest that the candidate withheld information. Text reference: p. 490

Which item is a common cover letter error?

Misspellings Date not listed Inappropriate spacing Sentence structure errors Rationale Common cover letter errors include misspellings, missing dates, inappropriate spacing, and sentence structure errors. The key words from the job posting should included in the cover letter. Text reference: p. 495

Which term describes the medical assistant obtaining a higher salary than the provider/s first offer?

Negotiation Rationale Negotiation skills will help the medical assistant obtain a higher salary than the first offer. Bidding occurs when there is an equipment purchase and companies place sealed bids to try to secure the order. Demanding does not work when asking for a position. Settling for a lower paying position may happen in some instances, but an individual can always look for other employment with higher salary. Text reference: p. 501

Which search method would be the most effective way for a recent medical assistant graduate to find a job?

Networking Rationale Networking is an effective search method for a recent medical assistant graduate to find a job. Checking newspaper listings, calling hospitals, or visiting facilities are not the most effective way for graduates to secure employment. Text reference: p. 487

Which term indicates exchange of information or services among individuals, groups, or institutions?

Networking Rationale Networking is the term that describes the exchange of information of services among individuals, groups, or institutions. Vocation is the work for which a person is regularly employed. A counteroffer is a return offer made when a present offer for a job is rejected. Deferment is postponement, especially of a student loan. Text reference: p. 487

Which steps are applicable while leaving a job?

Offer at least 2 weeks' notice. Personally hand the resignation letter to the supervisor. Rationale It is always best to offer at least 2 weeks' notice so alternative arrangements can be made by the employer to accommodate for the staff loss. It is professional to take a written notice of resignation personally to the supervisor, rather than leaving it on a desk. Asking for a higher salary or requesting a counteroffer may be possible in some instances but are not necessarily essential steps towards resigning from a position. Further, requesting a higher salary straightaway may not be seen in a positive light by the employer. Emphasizing assets and negotiation is done at the time of the initial interview; it is not done while leaving a job. Text reference: p. 504

What is the best personal asset of a medical assistant for potential success in getting a job?

Possessing a positive attitude Rationale The best personal asset of a medical assistant for potential success in getting a job is to possess a positive attitude. Employers expect a medical assistant to have good knowledge, but knowing more than others is not mandatory to get a job. Possessing the right education will allow a medical assistant to provide the correct information about tests or other procedures, but it is not the best asset. Employers expect a medical assistant to have a neat appearance, but it is not the best asset. Employers expect a medical assistant to have a neat appearance, but it is not the best asset for getting a job. Text reference: p. 487

What will the newly graduated medical assistant do to prepare for an interview at a healthcare facility?

Practice answers to common interview questions. Rationale 'when preparing for an interview, the medical assistant should practice answers to common interview questions. The medical assistant should also research the names and types of providers in the department, not the employees working on the unit. When preparing for an interview, the medical assistant should plan to arrive at least minutes early, not 5 minutes. The medical assistant should research the organization's mission statement, not memorize it. Text reference: p. 498

Which information does a medical assistant need to remember when preparing a resume?

Prepare a targeted resume Proofread the resume for any errors Format the document accurately. Rationale Targeted resume provide better results during a job search because they emphasize the candidate's skills with respect to the specific job requirements. A targeted resume has the best chance of garnering a favorable result. Proofreading ensures that the document is error-free and creates a good impression. Resumes submitted with errors are often discarded without consideration. Resumes should be well formatted to make the document attractive. Since a generic resume lists all the educational details and job experiences of the candidate, it might include specific skills that are required for the applied position. References should be shared only when asked for. Salary details should never be stated in a resume because it may limit the amount that the institution offers a candidate. Text reference: p. 490, 494

A recent graduate of the medical assistant program had a job waiting tables at a restaurant while in school. Which job skill would this graduate have that is most transferable for employment at the healthcare facility?

Prioritizing Rationale Prioritizing is a transferable job skill from wait staff to healthcare employee. While the recent graduate may have budgeting, problem-solving, and genuine interest skills, these skills are not transferrable skills from a wait staff job. Text reference: p. 486

A departmental issue has gotten blown out of proportion, and two junior employees are engaged in an intense argument. The new medical assistant steps in, asks them to calm down, and hears them out. After 30 minutes, both junior employees shake hands and apologize to each other. Which life skill (of the medical assistant) is evident in this situation?

Problem solving Rationale The medical assistant has been a problem solver in this situation by not only listening to the concerns of the junior employees but also ensuring that they resolve their differences and remain cordial with each other. Self-control and self-esteem are personal traits that help in individual progress. Appreciation is given for a job well done. Text reference: p. 486

A candidate applying for a medical assistant's role includes various details in the application. Which item included would be most likely to cause discrimination in the hiring process?

Recent photograph Rationale A photograph should never be included with the resume while applying for a job because it can be a discriminatory factor in the recruitment process. A targeted resume with details of past experience and a cover letter are ideal items to include in an application package. Text reference: p. 494

During an interview, the interviewer asks the female candidate questions related to age, religion, and marital status. How should the candidate respond?

Redirect the interviewer to the job requirements. Rationale If an interviewer asks illegal questions, a candidate should tactfully redirect him or her to the job requirements. Diplomacy and tact are useful skill sets while interacting with different types of patients. Refusing to divulge information may sound rude, or mentioning that the information is personal and illegal may sound very curt and impolite. To avoid the risk of sounding rude and impolite, it is best to be diplomatic and assure the interviewer that the job requirements would be met by the candidate. Text reference: p. 500

Which traits are preferable in a medical assistant?

Reliable Enthusiastic Positive outlook Rationale A medical assistant must have a positive outlook at all times. Hence a person who is smiling, cheerful, enthusiastic, and communicative is preferred. A reliable person if preferred as a medical assistant because of the critical role he or she plays in healthcare. The assistant needs to explain the investigations to the patients and prepare them for various procedures. While a medical assistant should feel comfortable communicating with patients and co-workers, being talkative is not necessarily a requirement of the job. Having an authoritative demeanor is not necessary either. Text reference: p. 486-487, 494

A person who has completed a course of medical assisting is looking for a job. Which steps constitute an effective job search?

Schedule as many interviews as possible Network or make contact directly for job leads. Prepare a targeted resume for each job lead. Rationale The candidate should schedule as many interviews as possible because the more interviews, the better prepared the candidate will be. An effective job search begins with networking or direct employer contact for job leads; they are the best ways of searching for a job. A targeted resume is prepared to highlight the candidate's specific skills for the particular job. Gathering information on the interviewer is not as important as gathering information on the job itself. Employers are often impressed if the person being interviewed is familiar with the company. Sending a thank you note prior to the interview may be viewed as inappropriate; however, after the interview, it may often be the deciding factor in securing the job. All key points discussed in an interview should be recorded; an organized record of details is useful for comparing job offers. This is done after the interview, not during the job search. Text reference: p. 487-489

A person who has completed a course for medical assisting is looking for a job. Which steps constitute an effective job search?

Schedule as many interviews as possible. Network or make contact directly for job leads. Prepare a targeted resume for each job lead. Rationale The candidate should schedule as many interviews as possible because the more interviews, the better prepared the candidate will be. An effective job search begins with networking or direct employer contact for job leads; they are the best ways of searching for a job. Gathering information on the interviewer is not as important as gathering information on the job itself. Employers are often impressed if the person being interviewed is familiar with the company. Sending a thank you note prior to the interview may be viewed as inappropriate; however, after the interview should be recorded; an organized record of details is useful for comparing job offers. This is done after the interview, not during the job search. Text reference. p. 487-489

What should the medical assistant do after an interview?

Send a thank-you note. Rationale After the interview, ask for the office manager's business card and send a thank-you card or letter. This helps the office manager to remember the name of the medical assistant. Posting on social media, calling the manager daily, and quitting your current job before securing the position are not appropriate responses immediately after an interview. Text reference: p. 501

The medical assistant is preparing a resume to apply for a job. Which items does the medical assistant include in the resume?

Skills Personal identification Education background Rationale The resume provides information about the applicant's eligibility for the job. The items that should included on a resume are skills, personal identification, and educational background. Photo and salary requirements should never be included on a resume. Salary requirements are negotiated during the interview. Text reference: p. 491-492

On the third day of a new job, a medical assistant notices that a co-worker does not complete documentation on a timely basis. Which immediate action would be most appropriate in this situation?

Speak with colleague to resolve the issue. Rationale A medical assistant should get along with co-workers and easily resolve simple problems without involving the supervisor or senior manager. Speaking with the colleague to resolve the matter is preferred. However, there may be instances when suggestions or criticism might not be received favorably; in such situations, the medical assistant can collect more information or evidence and report to the senior manager or supervisor. Resigning from the job is not a reasonable reaction to such a situation and is not advisable. Text reference: p. 503

When going for a job interview, what does the candidate need to remember?

Take a list of former employers and references. Rationale When going for an interview, the candidate should take a professional binder with copies of the resume and a list of former employers and references for ready reckon. This can help the person who is conducting the interview avoid having to look up an address in a phone book or calling to obtain the information at the time of the interview, which will make the candidate look unprepared Wearing jeans to a job interview is not advisable, unless the employer has specifically asked the candidate to do so. Otherwise, the candidate should be dressed conservatively in professional clothing. The candidate should arrive 15 minutes early for the interview and not take anyone along on a job interview. Text reference: o. 498

Which type of resume is most effective in focusing on skills related to beginning a career as a medical assistant?

Targeted Rationale A targeted resume is most effective as it emphasizes the skills that relate specifically to the job for which the medical assistant is applying. It may include clinical duties and administrative abilities. A functional resume highlights specific skill sets, emphasizing the most important abilities or valuable experiences that the medical assistant has. A chronologic resume highlights the skill sets in a logical order, such as most recent job back to the beginning of the individual's career. A combination resume usually highlights a candidate's experience. In this case a combination resume is not the correct option. Text reference: p. 490

What is a transferable job skill?

Teamwork Compassion Organizational skills Rationale Transferable job skills are compassion, teamwork, and organization. Genuine interest is a personality trait evident during an interview. Career objectives are developed for career choices but are not transferable job skill. Text reference: p. 486

A medical assistant allows a friend to proofread the resume. Which features of the resume may require correction?

The resume contains requested pay or salary information. The name, address, and contact details are noted at the bottom of the page. Rationale Requesting the pay or salary the medical assistant wants should not be on the resume, but it is discussed during the interview process. The name, address, and contact details need to be mentioned at the top where the employer is most likely to look for it, not at the bottom of the page. Targeted resume are effective, so that does not need to be corrected. Writing a career objective gives the prospective employer an idea of what the applicant's educational experience is a relevant part of a resume and need not be corrected. Text reference: p. 491, 494

Why does the medical assistant send a resume to a prospective employer?

To obtain interview opportunities Rationale The purpose of a resume is to get the applicant an interview. Educational background is a part of the resume, but it is not the whole purpose of sending it to a prospective employer. Salary expectations are typically discussed during an interview and are not a standard piece of a resume. A brief summary of qualifications is an executive summary or a cover letter, depending on other aspects of the document. Text reference: p. 488