Week 4 SmartBook (Chapters 8-9)

Assertive people are clear in their own minds and with others about what they believe and what they want. One of the easiest ways to do this is to use the pronoun "_____" when you speak.

I

Which of the following is not part of the systems view of communication?

Identification

When should leaders provide pertinent materials to meeting participants?

In advance of a meeting

True or false: Credible leadership can reduce turnover in an organization.

True

Oral communication is most effective in which situation?

When the personalized aspect is important

Informal, personal communications are enhanced in which of the following situations?

When two people sit at a 90-degree angle and are relatively close to each other

All of the following are ways for leaders to actively ensure that their messages are being understood except _____.

ignoring nonverbal cues from followers

The question 'what do you want to accomplish?' is concerned with the _____ part of the communication system.

intention

Knowing where and when not to behave assertively refers to the ____ component of assertiveness skills.

knowledge

Leaders should call a meeting

only when the benefits outweigh the costs

To make a meeting more effective, it is advisable for a leader to _____.

provide other participants with pertinent reports or support material much before the meeting

The question 'was it heard?' is concerned with the _____ part of the communication system.

reception

Individuals in the ___ quadrant of the credibility matrix could include leaders who have spent little time with followers, who fail to follow through with commitments, or leaders who are new to the organization and have had little time to build relationships.

second

The ______ _______ occurs when an individual suggests that the group engage in a particular activity that no one really wants to do, but true opinions are only voiced after the activity is over.

Abilene paradox

Paraphrasing the sender's message is part of which way to improve active listening skills?

Actively interpret the sender's message.

Who among the following are most likely to engage in passive listening? (Check all that apply.)

Adrian who seldom focuses on understanding a speaker Gabriella who thinks about the next thing she needs to tell a speaker

Which of the following is not descriptive of self-talk of people who are nonassertive?

Affirming

______ is an effort to attain objectives by attacking or hurting others.

Aggression

Which of the following is true of assertive people?

Assertive people seek their objectives even when faced with another person's objections.

______ is the behavioral opposite of both acquiescence and aggression.

Assertiveness

The phrase 'yes, but....' is associated with which of the four ways to improve active listening skills?

Avoiding becoming defensive.

Which of the following is not a good to way to speak up for what you need?

Be indirect about what you need.

Elizabeth needs extra help on an upcoming project. Which of the following is the best way to request the extra help from her boss?

By stating that the task requires two people to complete in the required time

Who among the following are most likely to listen to a speaker actively? (Check all that apply.)

Deborah who scans the speaker for various nonverbal signals Ivan who tries to put the speaker's message into his own words

Which of the following is not true of defensive behavior and effective listening?

Defensive behavior can increase followers' subsequent willingness to pass additional unpleasant information to the leader.

Which of the following is not a benefit of having a credible leader?

Employees are more likely to leave the company over the next two years.

If you trust your memory, it is usually not necessary to take minutes at meetings as long as you summarize the meeting shortly after it is finished

False

Leaders should be ready to throw their meeting agendas out if a good creative discussion emerges.

False

Listing objectives for a meeting is usually not necessary.

False

Nonverbal responses from followers are not an effective means for a leader to assess the effectiveness of two-way communications.

False

One can be an effective listener even if one does not pay attention to a speaker's nonverbal signals.

False

Quieter people should not be encouraged to speak up if they prefer to remain in the background.

False

Which of the following is not a good way to actively interpret the sender's message?

Interrupt only when you know you are making an important point.

All of the following are good ways to say no except

Invent an excuse

Based on the systems view of communication, identify a true statement about feedback concerning whether a message was understood by a receiver.

It is an outcome of the previous steps in the communication process.

Which of the following is not true?

Meeting participants should not know who else will be attending.

Which of the following is not true of attending to the sender's nonverbal behavior?

Nonverbal behavior always reinforces verbal behavior.

Identify a person who is most likely to engage in passive listening.

Priscilla who thinks how bored she is in listening to a speaker

Which of the following should be a priority in a meeting?

Sticking to the agenda

Which listener is demonstrating active listening skills?

The individual who has established eye contact with the speaker

Which of the following is not true of assertive individuals?

They act in an angry and loud manner.

Which of the following is not true of leaders with high levels of credibility?

They do not encourage ethical discussions of work issues.

In the context of building expertise, what should leadership practitioners do to build technical competence?

They must determine how their jobs contribute to the overall mission of their company. They must become an expert in their jobs through formal training or teaching others and seek opportunities to broaden their technical expertise.

a. Building technical competence b. Building organizational or industry knowledge

a. It often takes more of a hands-on approach to development than the other component. b. It is hard to take a hands-on approach to development in comparison with the other component.

a. Knowledge b. Behavior c. Evaluation

a. Knowing what nonverbal signals to send and correctly interpreting the sender's signals b. A sender's nonverbal signals c. How well listeners can paraphrase a sender's message

Avoiding interpersonal conflict entirely by giving up or giving in or by expressing your needs in an apologetic, self-effacing way refers to ______.

acquiescence

Self-talk that is positive and affirming is associated with individuals who display _______ behavior.

assertive

Ellie needs to refuse a request by a subordinate. She should

be up front and offer suggestions about what could work instead.

The ability to engender trust in others refers to

credibility

Which of the following should be considered to schedule the meetings less frequently.

if the costs outweigh the benefits.

The degree to which someone tells others something and ensures that they understand what was said refers to communication

effectiveness

The ____ component of assertiveness skills is concerned with situations in which individuals successfully stand up for their own rights and continually work in an effective way with others.

evaluative

The question 'what medium?' is concerned with the _____ part of the communication system.

expression

All of the following are true of leadership credos except

they should not be made public.

Leaders in the ___ quadrant of the credibility matrix could be new college hires or people joining the company from an entirely different industry.

third

The essence of active listening is:

to see all communication as a two-way process.

Clarifying and communicating your values and building relationships with others comprise the process of building

trust

If an individual wants to be perceived as being assertive, the individual should

use first-person pronouns when speaking.

Constructs representing generalized behaviors or states of affairs that are considered by the individual to be important are called

values

When choosing a time and place for a meeting, leaders should focus on

what is most convenient for all participants.