Week 6 SmartBook (Chapters 13-15)

Identify examples of ways of giving feedback for leaders. (Check all that apply.)

"I admire the initiative and resourcefulness you displayed in solving our scheduling problem." "This area of work seems to be difficult for you. What can I do to help you master it better?"

Which of the following is an example of a way for leaders to give feedback?

"I had difficulty in hearing you in the meeting because you were speaking very softly."

Capitalizing on a coachable moment should take

2 minutes or less

Criterion-referenced appraisal example:

A counsellor is told her workload was substantially below the standard of acceptable performance set at 30 cases per week.

Norm-referenced appraisal example:

A subordinate is told her counseling load is the lightest of all 10 counselors working at the center.

To understand whether performance is acceptable, individuals should seek feedback from which of the following?

A variety of sources using a variety of criteria

Cultures that are dynamic and changing so as to better foster creativity, entrepreneurship, and staying on the cutting edge have which type of culture?

Adhocracy culture

Which type of organization is most likely to have a high degree of formalization?

An auto manufacturer

Which societal cluster ranks high on the participative dimension and also high on the humane-oriented dimension?

Anglo

All of the following except which are part of the Rocket Model of Team Effectiveness?

Buy-out

The Competing Values Framework refers to which of these cultures as an extended family?

Clan culture

Which of the following dimensions of societal culture used in the GLOBE study refers to the degree to which individuals express pride, loyalty, and cohesiveness in their organizations, families, or similar small groups?

Collectivism

Which of the following is not one of the four cultures identified in the Competing Values Framework?

Competitive culture

According to the Global Leadership and Organizational Behavior Effectiveness Research Program (GLOBE), which of the following attributes or behaviors are viewed universally across cultures as contributing to leadership effectiveness? (Check all that apply.)

Confidence builder Effective bargainer Administratively skilled

Which of the following most likely allows leaders to free themselves of time-consuming chores, give followers developmental opportunities, and increase the number of tasks accomplished by the work group, team, or committee?

Delegation

Identify the common reasons for avoiding delegation.

Delegation takes too much time. Delegation is risky. The job will not be done well.

According to the Global Leadership and Organizational Behavior Effectiveness Research Program (GLOBE), which of the following are leader attributes or behaviors universally viewed as negative? (Check all that apply.)

Egocentric Irritable Dictatorial

What is the first step of informal coaching?

Establishing a relationship built on mutual trust and respect with a follower.

True or false: According to the Competing Values Framework it is possible for an organization to simultaneously be both extremely flexible and extremely stable.

False

True or false: Credibility has little impact on a leader's ability to build strong partnerships with followers.

False

True or false: Feedback designed to embarrass or demean an individual is appropriate in some cases.

False

True or false: Leadership is usually independent of the aspects of the formal organization.

False

True or false: When giving feedback, it is best to cover as much as possible at a single point in time.

False

Which type of feedback are followers unlikely to believe?

Feedback that is designed to embarrass them

The most comprehensive study of leadership and culture ever attempted involving more than 17,000 managers in 62 countries is called

GLOBE.

In which part of the GAPS Analysis do you assess where you want to go?

Goals

Which part of the GAPS analysis do career strategies fall under?

Goals

Which of the following is true?

Goals should be attainable and also challenging.

Which of the following is not an example of helpful feedback on a draft of a term paper?

Good start, but needs work in a few areas.

Which of the following is not likely to promote the achievement of goals?

Having a reputation of being inept or curt

_____ complexity is associated with more specialization within subunits and an increased chance for communication breakdowns between subunits.

Horizontal

______ complexity refers to the number of boxes at any given level of an organizational chart.

Horizontal

______ leadership reflects supportive and considerate leadership as well as compassion and generosity?

Humane-oriented

It is easiest to determine whether which of the following goals has been achieved.

I will lose 10 pounds by March.

Which type of goal is most likely to lead to higher levels of effort and performance?

I will maintain a B average next year.

Which of the following could be classified as a challenging but achievable goal for most runners?

Improving running times steadily through the season

Which of the following is not one of the six dimensions identified by GLOBE to assess culturally endorsed implicit theories of leadership?

Individual-oriented leadership

Which of the following is not one of the three general requirements for successful interventions at the team level?

Interventions should involve subjective data whenever possible.

Feedback should be all of the following except which?

Involve inferences about behavior

According to a survey of executives in the 500 largest corporations in the world, which of the following are the features of Malaysian leadership culture in comparison with German leadership culture? (Check all that apply.)

It inhibits assertive, confrontational behavior and emphasizes maintaining harmony. Effective leaders are expected to demonstrate compassion while showing more of an autocratic than participatory leadership style.

Which of the following is not true of the Rocket Model of Team Effectiveness?

It is atypical.

Which of the following is not true of the role of leaders in an organization's culture?

It is generally more difficult to change a culture in a new organization than in an older organization.

Which of the following best describes how long it takes to change organizational culture in a large organization?

It usually takes many years

he jargon used in an organization refers to which of Schein's organizational culture factors?

Language

According to the Global Leadership and Organizational Behavior Effectiveness Research Program (GLOBE), which of the following leader attributes or behaviors are universally viewed as negative? (Check all that apply.)

Loner Noncooperative Asocial

In which type of culture is there likely to be high interest in interactions with external constituencies like customers and suppliers?

Market culture

Which of the these cultures is results-oriented and competitive?

Market cultures

According to the LMX theory, during which time period is leader-member exchange high?

Maturity

Which societal cluster ranks low on both the charismatic/valued-based leadership dimension and the team-oriented leadership dimension?

Middle East

Identify the disciplines that the study of the formal establishment is most associated with. (Check all that apply.)

Organizational behavior Organizational theory Management

Which of the following concerns members' subjective reactions to the organization?

Organizational climate

Which of the following is best when giving feedback?

Providing both positive and negative feedback

Which of the following is not a reason to be flexible when giving feedback?

Providing feedback right away could allow everyone to forget about the behavior and just move on.

According to a survey of executives in the 500 largest corporations in the world, which of the following are features of German leadership culture in comparison with Malaysian leadership culture? (Check all that apply.)

Relationships between people are straightforward and stern. It does not value compassion.

Which of the following statements regarding leading across societal cultures is not true?

Research findings in Western cultures have been found to translate well to developing cultures.

An organization's retirement ceremonies are an example of which of Schein's organizational culture factors?

Rituals

Which theory clarifies how situational demands and constraints could cause role conflict and role ambiguity?

Role theory

Which of the following is the most important intervention for leaders trying to create a learning environment?

Role-modeling development

_________ leadership focuses on ensuring the safety and security of the individual or group member.

Self-protective

________ culture refers to those learned behaviors characterizing the total way of life of members within any given society.

Societal

Which societies have a slower pace of life?

Societies higher on collectivism

Which type of society emphasizes visionary leadership that is capable of seeing patterns in the face of chaos and uncertainty?

Societies higher on future orientation

Of the following, which is the best time to give feedback?

Soon after the behavior occurs.

Which of the following refers to geographic dispersion in an organization?

Spatial complexity

In the context of an organization, which of the following are the characteristics of good feedback? (Check all that apply.)

Specific Descriptive Direct

Which of the following is true of power and authority relationships in the United States?

Success should come through hard work and talent.

A manager determining how many people are needed to staff the store and which roles each will play is concerned with which part of the Rocket Model of Team Effectiveness?

Talent

According to the Leader-Follower-Situation Model, which of the following is not a perspective from which to view the situation?

Talent

When talking about the rationale for training, which level can end in competition and apathy if issues go unresolved?

Team

How often should a leader review th performance of a subordinate after delegating a task?

The leader should have periodic reviews of performance.

Which theory argues that leaders do not treat all followers as if they were a uniform group of equals?

The leader-member exchange model

Which of the following distinguishes between microvariables and macrovariables in the situation?

The multiple-influence model

When a task is delegated, who should receive credit for a task well done?

The subordinate

According to Kaplan and Norton, which of the following are the operating assumptions about information age companies that contrasted them with their predecessors in the industrial age? (Check all that apply.)

They conduct operations with integrated business processes that cut across traditional business functions. They compete against the best companies across the world.

According to Kaplan and Norton, which of the following are the operating assumptions about industrial age organizations? (Check all that apply.)

They developed competitive advantage through specialization of functional skills in areas like manufacturing and distribution. They worked with suppliers and customers via arm's-length transactions. They prospered by offering low-cost but standardized services and products.

In the context of leadership, identify the guidelines for individuals giving feedback to be helpful. (Check all that apply.)

They should avoid being emotional. They should be clear. They should give feedback only about behaviors actually under the other person's control.

In the context of the level of authority of leaders in an organization, which of the following is true about first-line supervisors, lower-level leaders, and coaches?

They spend a considerable amount of time training followers, resolving work unit or team performance problems, and implementing policies.

Which of the following is not a characteristic of good coaches?

They take a hands-off approach and let followers find their own way.

In the context of leadership, what is the primary purpose of feedback?

To provide others with information they can use to change their behavior

True or false: An organization with a hierarchy culture emphasizes stability and control, and also focuses its attention inward.

True

True or false: Compared to when either feedback or goals are used alone, performance is higher when goals are accompanied with feedback.

True

True or false: In an organizational context, leading in a relatively stable situation presents different challenges, generally simpler ones, than does leading in a dynamic situation.

True

True or false: Level of authority concerns a leader's hierarchical level in an organization.

True

True or false: Members of high-performing teams are generally on the same page about the challenges facing the team.

True

True or false: Organizational culture differs across organizations.

True

According to the Global Leadership and Organizational Behavior Effectiveness Research Program (GLOBE), which of the following are specific attributes or behaviors that are viewed universally across cultures as contributing to leadership effectiveness? (Check all that apply.)

Trustworthy Communicative Foresighted

Change impacts virtually every organization everywhere, and everyone in them. An acronym has been given to this new state of affairs: _____.

VUCA

When is feedback most helpful?

When it is specific and points out behaviors to change.

Most social problems are considered to be _____ problems.

adaptive

The culture that is most responsive to today's turbulent and rapidly changing environment is the ______ culture.

adhocracy

Task _________ refers to the degree to which a job provides an individual with some control over what he does and how he does it.

autonomy

All of the following are important to setting goals except goals should be _____.

based on bottom-to-top commitment

As part of the third step in the coaching process, leaders must _____.

build a coaching plan that outlines the actions they will take to support their coachees' development

To acquire bench-strength, employers can

buy or build talent

The degree of diffusion of decision making throughout an organization refers to the level of __________.

centralization

The ability to inspire, motivate, and expect high performance from others on the basis of firmly held core values refers to _________ leadership.

charismatic/value-based

Organizations that emphasize having a high degree of flexibility and discretion and that also primarily focus inward have a ________ culture.

clan

A survey of the 500 largest corporations in the world found ________ to be the most important contributor to business success.

competent global leaders

A system of shared backgrounds, norms, values, or beliefs among members of a group refers to organizational ____________.

culture

In American organizations _______.

decision making authority is delegated to individual managers.

An organization that is highly decentralized ______.

disperses decision making to the lowest levels in the organization

Ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach _____.

encourages a coachee to focus on his/her development

Feedback that comes from what is intrinsic to the work activity itself rather than from the supervisor refers to task ______.

feedback

The degree of standardization in an organization refers to its _________.

formalization

Good team goals are all of the following except

general

When delegating tasks, leaders should

give all the public credit to subordinates when the task is successful.

In terms of team effectiveness, context refers to all of the following except:

government regulations affecting the industry competitors and suppliers market conditions (These are all part of context)

Government agencies, fast-food chains, and traditional large manufacturing companies are all examples of organizations with a(n) _______ culture.

hierarchy

An individual with ____ would have discretion in scheduling work and how to accomplish it.

high task autonomy

The ________ leadership theory holds that individuals have implicit beliefs and assumptions about attributes and behaviors that distinguish leaders from followers, effective leaders from ineffective leaders, and moral from immoral leaders.

implicit

To delegate a task effectively in an organizational setting, leaders should _____.

indicate WHAT is to be accomplished

To delegate a task effectively in an organizational setting, leaders should refrain from _____.

indicating how the task is to be accomplished

Football, soccer, and hockey are all examples of tasks that have high levels of task _______.

interdependence

In the context of the changes affecting leadership in an organization, Ronald Heifetz argues that a new mode of leadership is needed because _____.

leaders are in a permanent state of crisis

Societies that have inflexible and maladaptive organizations and managers are

lower on future orientation.

The theory that distinguishes between situational variables like task characteristics and macrovariables like the external environment is the Blank______ model.

multiple-influence

The rules that govern how teams make decisions, conduct meetings, get work done, hold team members accountable for results, and share information refer to the ______________ component of the Rocket Model of Team Effectiveness.

norms

Feelings about co-workers or company policies or other nontask perceptions of work are mainly concerned with

organizational climate

A norm-referenced appraisal compared behavior with

others' measured performance.

In a learning environment

personal development is an ongoing process.

After delegating a task, the leader should

provide the subordinate with some autonomy, but still monitor performance regularly.

According to the LMX theory, during the _____ stage, similarities and differences become cemented.

routinization

The difference between task level, organization level, and the environmental level refers to _______ levels.

situational

Fatima, a manager, faces time constraints at work and hence fails to interact with her subordinates. She reviews her own tasks and then delegates some to the subordinates to free up some of her time for creating opportunities to interact with them. This scenario primarily illustrates the concept of _____.

situational engineering

In the context of an organization, leaders can use their knowledge of how a situation affects leadership to proactively change the situation in order to enhance the likelihood of success. This is called ________ __________.

situational engineering

The tradition of males holding hands with each other in Thailand reflects _______ culture.

societal

The most important step in accomplishing a goal is to

state it right from the beginning.

The degree to which tasks require coordination and synchronization for work groups or teams to accomplish desired goals refers to _______________ interdependence.

task

The degree to which a person accomplishing a task receives information about performance from performing the task itself is known as _________ ___________.

task feedback

Problems that experts know how to solve are called _____ problems.

technical

Once a coachee's development needs are identified and prioritized by his or her leader, the third step in the coaching process involves _____.

the coachee building development plans to overcome targeted needs

When delegating assignments, it is important to be sure that ______.

the subordinate clearly understands the task and what is expected

Organizational goals are most likely to be achieved when

there is commitment from the top and bottom.

When deciding to whom to delegate a task, the leader should

try to optimize the growth of all subordinates over a series of assignments

Highly effective facilitators leading interventions should

understand real-time team dynamics. have an understanding of the business involved. help participants link their experiences to the work environment. (be able to do all of these.)

Change impacts virtually every organization everywhere, and everyone in them. An acronym has been given to this new state of affairs: VUCA. Coined by the Army War College, the term VUCA describes a world that is _____.

volatile, uncertain, complex, and ambiguous