Why Does Management Matter? Management - Functions of Management - Kind of Managers - Managerial Roles - What Companies Look for in Managers - mistakes managers make - The Transition to Management - Competitive Advantage Through People

team leaders

managers responsible for facilitating team activities toward goal accomplishment

The job of a manager is to:

help others do their work.

middle managers

responsible for setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving these objectives

A manager typically works:

Before, during, and after the official workday hours

Which of the following positions is held by a top manager?

Chief financial officer

Which of the following can increase employee satisfaction and commitment in companies?

Decentralization of authority

is getting work done with a minimum of effort, expense, or waste.

Efficiency

Which of the following statements is true of efficiency?

Efficiency alone is not enough to ensure an organization's success.

Rick is a student at Capstone College. He developed a schedule that he thought would let him spend the minimum amount of time studying while still getting good grades. Rick is following his schedule, but he's not getting the grades he hoped he would get. What is the best way to describe Rick's approach to studying?

Efficient but not effective

_______ hold positions such as plant manager, regional manager, or divisional manager.

Middle managers

What are the four key management activities used by Jason (and other leaders)?

Planning, Organizing, Leading, Controlling

Which of the following is one of the responsibilities of first-line managers?

Teaching and training

Imagine you are a world-renowned management consultant. Teddy K., the owner of a sports magazine conglomerate contacts you and asks for your advice about some changes proposed by his management team. Which of the following changes are likely to give Teddy K.'s company a competitive edge?

Tell employees that they will not be fired without cause and that the organization will not lay off workers to cut costs. Offer company-wide performance bonuses when the organization hits its targets.

effectiveness

accomplishing tasks that help fulfill organizational objectives

efficiency

accomplishing tasks that help fulfill organizational objectives

Elisha, a recently promoted manager, stared in shock at the job board bulletin outside the HR department. She saw the position description of Kathy, her immediate supervisor, posted "for immediate hire." Her co-worker Amelia came up behind her. "Wow! Someone must have finally complained! She was so totally ambitious, and ran people over on her way to the top. I'm glad that bully is gone!" Kathy's situation arose because of her ______ That fatal flaw in her managerial style got her fired, and made her a career__________ .

agression, derailer

The skills that Jack is failing to use are important for .

all managers

motivation to manage

an assessment of how enthusiastic employees are about managing the work of others

On the opposite end of the spectrum, Elisha's recent promotion is consistent with eventually becoming a career _____

arriver

Human skills include the ability to:

be sensitive to others' needs and viewpoints.

A common management mistake is:

being unable to delegate

The basic _______ process involves setting standards to achieve goals, comparing actual performance to those standards, and then making changes to return performance to those standards.

control

After a product quality test, Meena determines that the latest batch of pens are not meeting quality specifications. Meena will use the function to determine why the pens are not meeting specifications and how to fix the problem.

controlling

At IBM's Almaden Research Lab, Laura Haas allows scientists a free rein for research but still checks to be sure that their inventions are adding to the company's bottom line.

controlling

Dow Chemical CEO, Andrew Liveris, checks financial reports to see whether Dow has met its financial goals for the quarter.

controlling

Jessica Lee, director of global employer brand and communications at Marriott International, realizes the mobile app created by a vendor does not integrate with the company's existing software.

controlling

Lucia has a discussion with three of her employees who have been taking extended lunch breaks for several weeks. She is using _____to explain the company's lunch policy and communicate her expectations of her employees moving forward.

controlling

In the context of managerial roles, in the liaison role, managers:

deal with people outside their units.

organizing

deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom

After each department chair has turned in their proposed budget, the CFO reviews the budgets and determines if there are any changes that need to be made.

decisional

planning

determining organizational goals and a means for achieving them

The dean and student groups achieved _____ because no one was exhausted and spending for the flowers, paint, and mulch came in under budget.

efficiency

When managers adapt themselves, their subordinates, and their units to change, they are taking up the _____.

entrepreneur role

top managers

executives responsible for the overall direction of the organization

Leading is solely the responsibility of the manager.

false Everyone has leadership responsibilities, even if you aren't formally supervising others.

If those skills make up a majority of the skills he needs on the job, Max is probably a .

first line manager

Top managers hold all of the following positions except:

general manager

Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's _____ skills failed.

human

A grocery store manager monitors local weather reports to determine if the store will need to stock extra bread, milk, and eggs prior to a winter storm.

informational

leading

inspiring and motivating workers to work hard to achieve organizational goals

After a series of layoffs, the CEO meets with employees to explain how the company plans to move forward and to ease their concerns.

interpersonal

COO, Scott Lawton, discusses Barcelona's philosophy on allowing restaurant managers to make their own decisions. They hire and train managers that they believe have the "creativity and brain power" to be successful. Scott is performing a(n) role.

interpersonal

As CEO, Juan likes to meet all newly hired employees and share the story of how his grandfather started the company 60 years ago. Juan uses _____ to inspire the new employees.

leading

Blake Mycoskie, founder of Toms, encourages social entrepreneurship through the company's slogan "One for One."

leading

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

leading

George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. His famous quote is, "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

leading

While describing the company's new reorganization, the CEO uses _______ to encourage employees and explain how the reorganization will benefit the company.

leading

The idea that a manager's job is to tell others what to do is most commonly associated with managers who have been on the job

less than six months

These managers play an important role in driving innovation.

middle managers

controlling

monitoring progress toward goal achievement and taking corrective action when needed

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

organizing

A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube.

organizing

After his company merged with another firm, Ayush used _______ to determine how to combine departments and adjust reporting relationships within the company.

organizing

Ernesto Leon, a Domino's Pizza manager, creates a schedule to determine which employees will be working on New Year's Eve.

organizing

Megan, a human resource manager, recently approved the hiring of five summer interns. She will use to decide which departments would benefit from the interns' employment.

organizing

The management function of ______ involves deciding who will work for whom in a company.

organizing

Wesley's company just began offering online ordering for their products. Wesley uses______to delegate tasks to each department that is affected.

organizing

As production manager, part of Jennifer's job is to determine what raw materials will be needed to meet production needs. Sales forecasts may help Jennifer with this function of management.

planning

Author Simon Rich spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

planning

Jim is CEO for a company that produces filing cabinets and office furniture. He uses_____when determining that in order to increase production by 20% next year, the company will need to hire 10 new employees.

planning

Pfizer's CEO, Ian Read, works with the board of directors to predict the amount of dividends the company will pay in the future.

planning

Taco Bell CEO, Brian Niccol, considers what the technical and logistical needs would be in order to offer delivery to customers.

planning

first-line managers

responsible for training and supervising the performance of nonmanagerial employees who are directly responsible for producing the company's products or services

Which of the following are subroles of the informational role that managers play?

spokesperson, disseminator, monitor

These managers are responsible for communicating with other departments and divisions in the company.

team leaders

Here, Max is explaining what Rebecca needs to do to drive a bulldozer. Max is relying on his_______skills to operate the machinery effectively during the training session.

technical

_______ are the specialized procedures, techniques, and knowledge required to get a job done.

technical skills

conceptual skills

the ability to see the organization as a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its environment

human skills

the ability to work well with others

entrepreneur role

the decisional role managers play when they adapt themselves, their subordinates, and their units to change

resource allocator role

the decisional role managers play when they decide who gets what resources and in what amounts

negotiator role

the decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises

disturbance handle role

the decisional role managers play when they respond to severe pressures and problems that demand immediate action

monitor role

the informational role managers play when they scan their environment for information

disseminator role

the informational role managers play when they share information with others *in* their departments or companies

spokesperson role

the informational role managers play when they share information with people *outside* their departments or companies

liaison role

the interpersonal role managers play when they deal with people outside their units

leader role

the interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives

figurehead role

the interpersonal role managers play when they perform ceremonial duties

technical skills

the specialized procedures, techniques, and knowledge required to get the job done

These managers focus on strategy for the entire organization, therefore conceptual skills are important at this level.

top managers

Effective organizing includes making sure teams are optimally designed.

true

The controlling function should be practiced regularly, not just at the end of the year.

true

Most employees are initially attracted to management positions because they .

want to be in charge

Which of the following terms best describe a manager's work?

Brief (Work occurs in small segments) Varied (Work changes frequently)

In the context of management functions, identify a true statement about controlling.

It involves taking corrective action when progress is not being made.

What is another activity Scott may perform within this role?

Presenting plaques to employees who have reached a yearly service milestone

As a manager at Barcelona, which of the following activities do you think you would be encouraged to do? Check all that apply.

Require your restaurant employees to attend a mandatory training session on customer service Encourage the chef to create new menu items featuring seasonal ingredients Grade It Now Save & Continue

Which of the following are reasons managers at companies may fail in their positions or derail?

The manager is unable to think strategically. The manager bullies his or her employees and is insensitive to their feelings.

managers initial expectations: be the boss, formal authority, manage tasks, job is not managing people after 6 months as a manager: initial expectations were wrong, fast pace, heavy workload, job is to be problem solver and troubleshooter for subordinates after a year as manager: no longer a doer, communication, listening and positive reinforcement, learning to adapt to and control stress, job is people development According to Linda Hill's study, which of the following is true of managers' initial expectations about their job?

They expect to manage tasks.