WRS Sample Questions

Which of the following phrases is appropriate for a formal greeting during a presentation?

Welcome

Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour anytime over 40 hours is paid at time and half or 1.5. How much will Maya earn for her 41 hours of work this week?

$498

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entree and sometimes after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation?

After talking with the restaurant manager, offer a comparable entree dish, a discount, and a formal apology

Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?

Attending conferences to acquire new industry related knowledge

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to meet a deadline. Since you normally get off at 5 pm from work, you previously agreed to take a neighbor to an important appointment at 6:30 pm. What should you do?

Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

Dear Ms. Smith,

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors

Maxwell has been asked to send a final urgent housing inventory report to a branch manager in a local real estate company. Which of the following applications/ formats is most appropriate to use to accomplish this task? A. Word B. PDF C. Excel D. Email

Excel

Which of the following is NOT a type of web browser? A. Google docs B. Google chrome C. Mozilla Firefox D. Internet explorer

Google docs

Oki is a sales associate at a computer sales store. He noticed an older man with tattered clothing enter the store. How should he first approach the customer?

Greet the customer and ask if he would like her assistance

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?

Help your peer carry the long section of pipe

You work at an accounting company and are furnished with a new table computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after only one day of using the new tablet. What is the first course of action?

Look for the operating manual to figure out what is wrong

Part of being a civically responsible employee is understanding how the US government operates. The job of the Legislative Branch is to _____ laws

Make

When writing resumes, why do employers prefer professional references over personal ones?

Personal references tend to be biased

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

Reliability

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you feel uncomfortable. What should you do?

Remain calm and report the problem to the manager's boss

Shauna works at a advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?

Report Ashley to the Human Resources manager

Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses?

Safety glasses should always be worn in the shop floor

Samuel works at a farm equipment company. Which of the following will help him decide what to do each day?

The daily work plan

Why is having diversity in a company culture's staff a good idea?

There is a broader range of talents, skills, and creativity

What is the MOST important reason for cleaning the cache of your web browser after browsing on the internet?

To optimize browsing speed