WSFS Bank - Teller Training
Total Cash Limit
$19200
Cash Limit in Top Drawer
$4000
Non-Customers Fee for Cashing On-Us Checks
$7.00
ATS (Automatic Transfer System)
-$10 transfer fee -transfers exact amount to cover OD, no increments
Processing a fee
-Any time a fee is added, put that fee in the penny field of the transaction and the rest of the denominations in the regular fields (For cash-out transactions that don't have fees, the entirety of the transaction goes in the penny field if the money is coming out of the TCR) -Select 8-Miscellaneous -Select 3-Service Charge -Select the Charge and Input the amount, hitting Alt+D to specify penny field -Submit
Official Checks
-Can only be sold to Customers -$10 fee per check (Unless customer has Relationship checking) -Must be verified through OFAC
Cashing Transit Checks (Only for Customers)
-Check ID -Check Customer's account, make sure one of their account balances exceeds check amount -Place a hold on said account when cashing check -Give money to customer
Cashing On-Us Checks (Customers)
-Check ID -Check account listed on check to make sure it has sufficient funds -Cash the check and give money to customer
Cashing On-Us Checks (Non-Customers)
-Check ID (Primary and Secondary) -Check account listed on check to make sure it has sufficient funds -Inform customer of $7 non-customer fee -Run OFAC on the customer if check amount exceeds $1500 -Checks more than $500 need signatures reviewed -Stamp back -Cash and give money to customer
Multi-Bin Transactions
-Check Only Deposit -Cash Deposit -Combination check with cash -Split Deposit (check with cash back) -Payment with check -Payment with cash -Transfer between accounts -General Ledger credit
Deposits (Cash and Checks)
-Click 0-Deposit -Select Customer Account -Type the total amount of the Deposit in "Amount Transaction" section -Input Cash In as well as checks in, clicking Alt+D to specify specific amounts -Make sure to run a security check on non-WSFS checks over $3000 -Get ID if they want cash back -Submit and put slips in Multi Bin
Courtesy Overdraft Service (COS)
-Customers acknowledge they will pay $35 OD fee only if service is used -OD fee is assessed for every transaction that overdraws the acct. -Does not pertain to transactions paid by checks, ACH payments, or recurring debit transactions (federal law)
Entering fees and cash given to Encore
-Fees and money dispensed by TRC go in Penny field
Withdrawals (Checking and Savings)
-Get ID -Choose 1-Checking/Saving Withdrawal -Select Customer Account -Make sure Account has enough money for the Withdrawal -Enter amount in penny field if getting cash from TCR -Submit
Transfers
-Get ID if they want Cash Back -Select 4-Transfer Money -Use Dropdowns to Select accounts -Enter dollar amount to be transferred -Send & Validate Slips -Put in Multi-Bin
Next Day Availability on Special Checks
-Government State and Local -Cashier's, Official or Teller Checks -Certified Checks
Certificates of Deposit (CD) and IRAs
-Minimum $2500 balance -$0 monthly maintenance fee -$2500 minimum opening balance -Fixed interest/compounded daily -3 mo. to 7 yr. terms -Penalties for early withdrawals -- 3-6 mo. = penalty of 3 mo. of interest -- 7-12 mo. = 6 mo. interest -- over one year = 12 mo. interest
Funds Availability (Standard Checks)
-New Personal and Business Customers a. Teller - 3 business days b. WSFS or Non-WSFS ATM by 3pm. - Next Business Day c. WSFS or Non-WSFS ATM after 3pm. - 2 business days -New Fresh Start Personal Customers a. Teller - 4 business days b. WSFS or Non-WSFS ATM by 3pm. - Next Business Day c. WSFS or Non-WSFS ATM after 3pm. - 2 business days -Existing Personal and Business Customers a. Teller - Next business day b. WSFS or Non-WSFS ATM by 3pm. - Next Business Day c. WSFS or Non-WSFS ATM after 3pm. - 2 business days -Existing Fresh Start Personal Customers a. Teller - $200 next day and rest of funds in 2 business days b. WSFS or Non-WSFS ATM by 3pm. - Next Business Day c. WSFS or Non-WSFS ATM after 3pm. - 2 business days
Funds Availability (Cash, Direct Deposit, Wires)
-New Personal and Business Customers/New Fresh Start Personal Customers/Existing Personal and Business Customers/Existing Fresh Start Personal Customers a. Teller - Same Day b. WSFS or Non-WSFS ATM by 3pm. - Next Business Day c. WSFS or Non-WSFS ATM after 3pm. - 2 business days
Counter Checks
-Obtain ID -Assess $1 fee per check -Print Counter Check through 8-Miscellaneous field
Loan Payment (Regular)
-Open Customer Acct. by selecting LN in folder -Select 6-Payments and 0-Loan Payment -Make sure they have the Loan Coupon, if not, fill out Substitute Loan Coupon -Type amount of Payment and Loan Number (which can be found in Customer folder on Loan Page) -No Endorsement is needed on checks made out to WSFS bank, write Loan Number on back -If customer requests cash back, obtain ID
Loan Payment (Special)
-Open Customer Acct. by selecting LN in folder -Select 6-Payments and 1-Loan Special Payment -Enter amount and Loan Number -Select type of special payment -Click Send
Signs of Counterfeit:
-Portrait (should be large and distinct -- correct president) -Federal Reserve and Treasury Seals (Clear and sharp, green) -Border (clear and unbroken -- no blurs) -Serial Numbers (2 numbers, matching -- printed in same ink color as Treasury seal) -Paper (fibrous with red and blue fibers scattered within -- textured)
Safe Payment
-Recognized Payroll -Government checks
Cash Out Transactions
-Savings/Checking Withdrawal -Savings bond redeemed -On-Us Checks -Transit Checks -General Ledger debit
Adding Cash to a Drawer
-Select 9-Teller in Encore -Enter denominations -Submit
Split Deposits with Cash Back
-Write "Split" and "Split w/ CB" on Deposit Slips -Write acct. numbers on the back of the check(s) 2 separate transactions -1st Transaction (w/ CB) First, enter transaction amount (money going into account), then enter the amount they want back in the "Cash Out" field, enter the total into "Check Amount Field" -2nd Transaction (deposit into alternate account) deposit the remainder of the check amount into the second account
Split Deposits
-Write "Split" on both Deposit slips -Write account numbers on back of check(s) -Process one deposit at a time -Click Send
Bottom Drawer Straps
100s - $1000 50s - $1000 20s - $1000 10s - $500 5s - $250 1s - $50
Vault Straps
100s - $2000 50s - $2000 20s - $2000 10s - $1000 5s - $500 1s - $100
Joint Owner
A joint account is a deposit owned by two or more people Access to funds -- Access to information
Executor/Executrix
Access to funds -- Access to information
Beneficiary
Acct. that allows for money remaining in the account when the account owner dies to pass directly to beneficiaries named by account owner No access to funds -- No access to information
Sole Owner
An account held in one person's name only Access to funds -- Access to information
Authorized Signer (Business)
Anyone who is authorized on a business account (President, Managing Directors, CFOs, Designated officers of the company) Access to funds -- Access to information
Accessible Balance
Available balance plus overdraft protection
Core Savings
Basic acct. with low minimum balance req. and low monthly maintenance fee -Minimum $500 minimum daily balance OR a $25 monthly automatic transfer from WSFS Checking acct. (Waived for customers under 18) -$5 fee when daily balance falls below $500 or automatic transfer is cancelled -$100 minimum opening balance -Allowed 6 preauthorized online transactions per statement cycle (Reg D) -Variable interest, compounded daily -Balance req. grace pd. = 3 statement cycles
BCD
Batch Totals, Cash Count, and Daily Totals -- All three need to be printed reports at the end of the day
Suspicious Activity Log (SARS)
Can be found on the Fraud website -- simplest of the Fraud related logs, used for everything that is not applicable to the other logs or for additional notes the teller wishes to make
Direct Checking
Checking acct. aimed towards students and younger people who utilize Online Banking services -Minimum $0 monthly balance -$0 fee on monthly balance -$100 minimum opening balance -regular price on all orders -Must establish Direct Deposit within 3 mo. of opening date (if req. isn't met, acct. is switched to Core Checking) -0.25% discount on consumer loans -Must enroll in Online Statements within 2 mo. (or receive $3 monthly paper statements)
Core Checking
Checking acct. with lower balance req. and lower monthly maintenance fee (not really an interest builder) -Minimum $500 monthly balance -$6 fee when monthly average falls below $500 $100 minimum opening balance -regular price for all orders -0.25% discount on consumer loans -Balance req. grace pd. = 3 statement cycles
CD
Committing to leave money alone for a fixed period of time -- customers get penalized if they touch it!! (Need to wait until it matures)
Guardian
Court appointed authority on a minor's or incapacitated individual's acct. Access to funds -- Access to information
Robbery Proceedure
Ctrl+R then B for the TRC Distress Mode
Available Balance
Current balance minus holds (cash they actually have right now)
If a mistake is made on a slip...
Customers have to initial corrections
All-Purpose Club
Customers that want to save over a period of time -Minimum $0 balance -$0 monthly maintenance fee -$25 minimum opening balance -Simple interest/variable -Cannot be used as overdraft protection on a checking acct. -Schedule Payout for any month of the year, reschedule at any time -- payout date always the 18th
DDAMP+E
Date Drawee Amount Maker's Signature Payee Endorsement
Perm Off
End of business day, final cash count -Associate works on Saturday but doesn't work Monday -Associate works on the teller line on Saturday but works on the desk on Monday
Mutli-Bin Slip Order
First to Last (face down) -Cash Out Slip -Deposit Slip/Payment Slip/GL Ticket/Funds Transfer Slip -Cash In Slip -Check(s)
President on $100
Franklin
POA (Power of Attorney)
Given the legal authority to act on behalf of someone -- helpful to older people and others who want to choose a trusted person to act when they cannot Access to funds -- Access to information
IBS
Gives detailed information about account activity in the last 24 hrs. (can research problems and possible fraud)
President on $50
Grant
President on $10
Hamilton
Relationship Checking
High balances, mult. deposit accts -Minimum $5000 monthly balance (or $25,000 combined balances) -$15 fee when monthly balances fall below $5000 -$100 minimum opening balance -$10 discount on check orders -- no charge official checks -- $20 safe deposit fee -No fee ATM transactions at non-WSFS -0.25% discount on consumer loans -Balance req. grace pd. = 3 statement cycles
Interest Checking
Higher balances but can't afford $5000 minimum balance -Minimum $1500 monthly balance -$8 fee when monthly balance falls below $1500 -$100 minimum opening balance -check orders regular price -Tiered interest rate -0.25% discount on consumer loans -Balance req. grace pd. = 3 statement cycles
Send Checks to Security
If written for $25,000 or more -- Simply scan and send with deposit ticket
Representative Payee
Individual appointed by SSA to receive Social Security and/or SSI benefits from someone who cannot manage or direct someone else to manage their money -- Uses benefits to pay for current and foreseeable needs of the beneficiary No access to funds -- Access to information
IRA
Interest Retirement Accounts -- certain limitations imposed by government
President on $20
Jackson
President on $2
Jefferson
Current Balance
Ledger balance plus or minus any credits to the account
President on $5
Lincoln
Loans vs. Lines
Loans: -Fixed time -Fixed interest rate -Payments are always the same (amortization) Lines: -Different kind of loan (basically a credit card) -Open ended -No defined period of time -No fixed interest -Minimal payment is the interest (the only scheduled payment)
Monetary Instrument Log (MIT)
Must be completed for transactions between $3000-$10,000
Currency Transaction Report (CTR)
Must be completed for transactions over $10,000
Every transaction starts with...
Opening a customer's folder (Alt+S) and asking them what brought them to the bank
Ledger Balance
Previous day balances
PLOC (Personal Line of Credit)
Primary purpose is for it to be used as overdraft protection (technically a loan) -$10 transfer fee when transfer is used to cover an overdraft -typical amount of PLOC limit is from $500-$25000 (linked to a checking acct.) -$20 annual fee -Transfers are made in $50 increments to cover OD
UTMA/Minor
Recipient of Custodian acct. No access to funds -- Access to information
Primary ID
Required for Customer Identification when giving out info or money -Armed Forces ID Card -Driver's License -Foreign Passport -Police ID Card -State ID Card bearing a serial number TWIC Card (Transportation Worker Identification Credential) -U.S. Government Passport -U.S. Issued Alien/Permanent Resident ID Card -WSFS Debit Card (must be signed -- not acceptable for account opening) **Individuals under 16 -- U.S. State Birth Certificate (original or copy) AND SS Card
Secondary ID
Required for non-WSFS customers cashing On-Us checks (In addition to primary ID) -Car Registration -Debit/Credit Card -Electric Bill, Water Bill, Sewer Bill, Real Estate Tax Bill -Marriage Certificate, Divorce Certificate, Court Ordered Name Change Doc -Mexican Consultant ID -Pay Stub (must include current period earning and year-to-date earning) -Rental Agreement, Real Estate Deed or Purchase Agreement -Social Security Card, Medicaid/Medicare Card -U.S. State Birth Certificate (original or copy) or U.S. Certificate of Neutralization -Voter's Registration Card
Fresh Start Checking
Short term acct. for customers with poor credit history & those experiencing crisis situations -Minimum $0 monthly balance -$12.95 monthly maintenance fee -$100 minimum opening balance -Direct deposit necessary -Manager discretion on ATM cards -After 1 yr. good standing, convert to another WSFS checking acct. -Regular price on all orders -No overdraft protection
Ancillary Account
Sticky Products -VISA Debit Cards -Online Banking and Bill Pay with Bill Pay Mover -Mobile Banking and Texting -Snapshot Deposit
Temp Off
Switching workstations within a day -Switching to Vault Mode to balance Vault -Associate works on the teller line on Saturday and on Monday -Associate works on the teller line but needs to open an account for a customer in the office
Cash Count
This selection allows toy to count your drawer at any time during the day to show if the cash box is in balance, over or short. It is also used for most types of audits
Daily Totals
This selection enables you to display and print daily teller totals by Teller ID. This is generally used at the end of the day
Batch Totals
This selection enables you to print your batch totals/tickets with their associated term
Custodian
Typically an account designating funds to minors (Custodian is the owner of the acct.) Access to funds -- Access to information
Money Market (Savings)
Useful for customers who want to earn more interest and who have higher balances -Minimum $5000 daily balance -$12 fee when balance falls below $5000 -$100 minimum opening balance -Customer pays for checks -Tiered interest, compounded daily -Allowed 6 preauthorized online transactions per statement cycle (Reg D) -Balance req. grace pd. = 3 statement cycles
Presidents On Bills
W - When J - Jeff L- Left H - Home J - Jack G - Got F - Fat
President on $1
Washington
Transaction Amount
What's going into the account
Check ID
When giving money or information
