Xfinity Mobile 2022
How much is a claim for hardware service (all devices) with XMPP?
$0
How much is the Mexico and Canada Call Pass?
$10 per line
XMPP Tier 3 cost per month
$15
What happens if you go over your chosen amount of your Xfinity Mobile data plan?
$15/GB or change to a larger amount
How much is HD Pass?
$20
If an Xfinity Mobile customer disconnects Xfinity Internet, how much would they have to pay per month for a line access fee?
$25
How much is screen repair with Assurant for Apple and Samsung devices?
$29
What is the restocking fee for returning mobile devices?
$35
How much is XMPP?
$7, $12 or $15/month depending on the cost of the device
How much is other accidental damage for Apple with XMPP?
$99
With XMPP, how much is other accidental damage for Samsung devices?
$99
What is the price of the new data plans on XM?
(By the Gig) 1 GB: $15/month 3 GB: $30/month10 GB: $60/month (Unlimited)$45 first line, then $30 eachadditional line- 5+ lines, $20 additional line
Xfinity Internet customers are eligible for up to this many mobile phone lines with Xfinity Mobile.
10
After receiving the replacement Xfinity Mobile device, you must return your claimed device within how many days?
10 business days
What is the Customer Satisfaction Period for returning a new Xfinity mobile device with no penalty?
14 days
How many Xfinity Mobile claims can you put in within a 12-month period?
2
At what threshold are data speeds reduced?
20 GB
Xfinity Mobile offers international calling in over ___ countries
200
Customers may add XMPP for up to this many days after their device is purchased.
30 days
If a customer cancels XMPP, how many days do they have to re-enroll before their eligibility expires?
30 days
What is the Buyer's Remorse period for cancelling the Xfinity Mobile Protection Plan to receive a full refund?
45 days
What is the streaming quality while using Data Saver?
480p
For personal hotspots what are the speeds on By the gig (without Data Saver) and unlimited data plan?
4G LTE on By the Gig, 600 Kbps on Unlimited data
Max # of Device Agreements?
5 (1 per line)(1 per line)
Global Travel Pass includes how much LTE data per day per pass?
512 MB
How long is an External credit check available for XM until another one needs to be run?
60 days
What is the speed for Hotspots while using Data Saver?
600kbps
What is the streaming resolution on phones with HD Pass?
720P
With HD pass what type of resolution will the customer get up?
720p resolution on phones and up to 1080p on tablets
XMPP covers what types of damage?
Accidental damage (drops, spills, cracks), Hardware service (mechanical or electrical breakdown)
The XMPP through Assurant covers what three kinds of issues?
Accidental damage, Hardware service, Loss or theft
What organization is the nation's only cross-industry measure of customer satisfaction that provides science-based insight across the complete arc of customer experience?
American Customer Satisfaction Index (ACSI)
What is the name of the company Xfinity Mobile partners with for XMPP?
Assurant
Under the XMPP, what is considered "Accidental Damage"?
Drops, Spills, Cracks
What generation of Xfinity Mobile are we currently on?
Fourth Generation (August 2022)
Name the calling plan available with Xfinity Mobile that allows you to use your phone when traveling abroad?
Global Travel Pass
Who is the Xfinity Mobile President?
Greg Butz
To BYOD, what info from the device is needed to check for compatibility?
IMEI Number
What does IMEI stand for?
International Mobile Equipment Identity
Under the XMPP, what is considered "Hardware Service"?
Mechanical or electrical breakdown
This App keeps Android phones running the latest and greatest apps for Xfinity Mobile
Mobile Services App
Xfinity Mobile is a ____ kind of __________.
New/Network
This is a personal IT support line that can assist with customers that need help connecting and managing other smart devices
Personal TechPro
What level of internet service is not eligible for Xfinity Mobile?
Prepaid Internet
What credentials of the primary account holder do you need to run a credit check?
Social Security Number (SSN) and date of birth (DOB)
After you reach your data allowance at 4G speed, what happens?
Speeds are reduced to 1.5 Mbps/750 Kbps
What major aspects does Xfinity Mobile combine?
The nation's largest and most reliable 4G LTE/5G with over 20 million Xfinity Wi-Fi hotspots
How will XM360 tell an agent a customer has gone over their allowance?
They will see a "speeds reduced" indicator.
This feature allows you to call and send text messages to U.S. numbers for free when you're in another country
Wi-Fi Calling
This mode, available on compatible devices improves coverage and helps reduce dropped calls?
Wi-Fi Calling
What service must a customer be subscribed in order to be eligible to begin Xfinity Mobile service?
Xfinity Internet
With the Xfinity voice remote , what can you say to locate your Xfinity mobile Phone?
Xfinity Mobile Find My Phone
*What 3 apps support Xfinity Mobile?**
Xfinity Mobile, Xfinity Mobile Voicemail, Pocket Geek
A new, quick and easy process to activate iPhone 13 models or SE (Gen 3) devices the same day?
eSIM Card
What is the website for XMPP?
fastclaim.com/xfinitymobile
BYOD allows eligible customers to bring what type of compatible devices?
iPhone, Google Pixel, Samsung Galaxy, Apple Watch
Xfinity Mobile has also partnered with this company to provide same day, in person support at Samsung Care Authorized stores as an alternative to submitting an XMPP claim or an RMA for a return or exchange.
uBreakiFix
What is the site where a customer can sign up for Xfinity Mobile?
xfinity.com/mobile
What is the website for the BYOD program?
xfinity.com/mobile/byod
