You are the Key to the Problem Management System - Refresher

What are the elements of a well-written problem description? Pick four (4), then select Submit.

1. Communicate the who, what, where, when and how of the problem with enough detail to stand alone 2. Clearly document all critical information 3. Use simple sentences and active verbs 4. Use only acronyms found in the Reference: Glossary (03.4.ref006)

An apheresis staff member noticed the tubing on the collection set was not attached to the collection bag.

Supply and Equipment Problems and Deficiencies (SEPDs)

How should you report problem details? Pick the one (1) correct answer, then select Submit below.

Non-Conformance (10.4.frm100)

You are responsible for taking immediate action(s) for any problems you identify. Pick the three (3) examples of taking immediate action to mitigate the risk of a problem, then select Submit below.

1. Gain control of the suspect product(s) immediately. 2. Correct a documentation error 3. Notify your supervisor of the problem

Pick the four (4) responsibilities you have as a problem identifier, then Select submit below.

1. Gathering and documenting pertinent information on the NCF 2. Assessing SQuIPP impact and taking immediate action (s) 3. Submitting the NCF and supporting documentation for entry into SmartSolve within 8 calendar days 4. Identifying and reporting problems

Why is it important to complete the NCF promptly? Check the two (2) correct answers, then select Submit below.

1. The American Red Cross is required to notify consignees of distributed products within 3 calendar days of problem discovery. 2. Problems must be entered into SmartSolve within 8 calendar days of problem discovery.

Pick the five (5) criteria that must be met for a situation to be considered a self-detected problem that does not require NCF reporting, then select Submit below.

1. You detect the problem on the same date or shift of occurrence. 2. The problem is not time sensitive. 3. The safety of either a donor or a recipient is not at risk. 4. The SQuIPP of the blood product has not been impacted or potentially impacted. 5. The blood product or record is still in your physical control and has not moved on to the next step in the process.

How is a problem defined? Pick the one (1) correct answer, then select Submit below.

A deviation from either the law or from American Red Cross Standard Operating Procedures (SOPs).

Drag and drop the detection points on their matching examples, then select Submit below. After Distribution

A hospital customer calls to report a problem

Drag and drop the detection points on their matching examples, then select Submit below. Outside Defined Process

A problem is identified by Quality Assurance (QA) while observing another department

Drag and drop the detection points on their matching examples, then select Submit below. Within Defined Process

A problem is identified during the next processing step.

Bad problem descriptions fail to adequately communicate the who, what, where, when and how of the problem with enough detail to stand alone. Review the problem descriptions onscreen. Select the zoom icon to enlarge each image; select the image again to shrink it. Pick the one (1) bad problem description, then select Submit below.

APR Review Primed By Time on APR is illogical. Verified that the start time is not more than the required time. No suspect product case needed.

A donor called 1-800-Red-Cross and reported a phlebotomist did not scrub their arm before inserting the needle.

Complaint

A donor called 1-800-Red-Cross and reported they have a large bruise from wrist to elbow and numb fingers.

Complication

A hospital reported the routine shipment of platelets to arrive four hours after the scheduled time.

Concern

Your reviewing a record you just completed and realize you failed to complete the signature and date fields. The record is still within your physical control and has not moved to the next processing step. should you complete an NCF? Pick the one (1) correct answer, then select Submit below.

No

A good problem description adequately communicates the who, what, where, when and how of the problem with enough detail to stand alone. Review the problem descriptions onscreen. Select the zoom icon to enlarge each image; select the image again to shrink it. Pick the one (1) good problem description, then select Submit below.

Receipt and Triage The lab tech dicovered a 2RBC unit was tagger with a Special Handling Tie Tag (SHTT) for Monthly QC but was not marked UNLICENSED for Horsham Donor Center, which is not licensed at this time. Staff should have marked UNLICENSED on the SHTT.

Drag and drop the detection points in order of severity, then select Submit below. (Least severe problem to Most severe problem)

Self-Detected, Within Defined Process, Outside Defined Process, After Distribution

A good problem description adequately communicates the who, what, where, when and how of the problem with enough detail to stand alone. Review the problem descriptions onscreen. Select the zoom icon to enlarge each image; select the image to shrink it. Pick the one (1) good problem description, then select Submit below.

Supervisor Review of Collection Daily Function Checks Supervisor noticed that the expiration date for EDTA tubes - lot #B20083H5 and B21013Q8 were incorrectly entered as 10/27/2021. Staff should entered the correct expiration date of 01/02/2022.

Drag and drop the correct words to fill in the blanks, then select Submit below.

The problem management system supports the "mission" of the Red Cross by "preventing" problems from recurring.

Drag and drop the correct words to fill in the blanks, then select Submit below.

The sooner we identify a problem and take immediate actions to "control" potentially impacted products, the lower the risk, improving the "safety" of our blood supply.

What is the most important reason to understand SQuIPP impact? Pick the one (1) correct answer, then select Submit below.

To gain control of all potentially suspect products

Bad problem descriptions fail to adequately communicate the who, what, where, when and how of the problem with enough detail to stand alone. Review the problem descriptions onscreen. Select the zoom icon to enlarge each image; select the image again to shrink it. Pick the one (1) bad problem description, then select Submit below.

Transcript review Trainer discovered that staff member had incomplete items in EDGE.

You realize you performed a task you are not trained to perform. should you complete an NCF? Pick one (1) correct answer, then Submit below.

Yes

Drag and drop the detection points on their matching examples, then select Submit below. Self-detected

You detected a problem you caused, which impacts product SQuIPP. The product/record is still within your control.