ZU

What are the benefits of a pre-shift meeting? Choose all that apply.

Communicate goals Continuous improvement Change behaviors

Which part of your daily duties will provide you with the opportunity to observe the general readiness of the store for business?

Daily shift walk

The ideal operating temperature for the fry freezer is:

0º - 10ºF

How many cashiers should be assigned to a cash drawer at any given time?

1

Unless a different time is specified by the guest, an online order must be ready within how many minutes?

10 minutes maximum from the time the order is placed

How many times per day should the fryer oil be filtered?

2

The store phone should be answered within how many rings?

3

What is the speed of service standard for dine-in and take-out orders?

4 minutes per order

Approximately what percentage of Zaxby's total sales are derived from drive-thru transactions?

60%

Which of the following items would be considered waste? Choose all that apply.

A chicken finger that fell off the plate and onto the counter. An incorrectly made Zalad Tomatoes that have mold growing on them Hot product being held at 135 degrees A pan of Crinkle Fries that was dropped on the floor

Which of the following actions are considered best practices to follow to prevent bottlenecks? Choose all that apply.

Aces in their places Be available Know and re-enforce all procedures and policies

Your cashier notifies you a guest is trying to pay for their order with a picture of a gift card on their mobile device. What is your appropriate response to the guest?

Acknowledge the guest and inform them about Zaxby's gift card policy

Choose the option that best assists with efficient guest ordering:

All of the above

After arriving at the location, you check to see how closing went the night before. When you open the reach-in cooler, you see the picture below. What error was made at closing?

All surfaces of the station were not properly cleaned

Which of the following are reasons to complete a Positioning Chart prior to each shift? Choose all that apply.

Allows manager to effectively place team members where they work best Communicates expectations to each team member Provides an easy reference for team members to identify what position they are assigned for their shift

As you conduct a shift walk in the dining room, you overhear a guest complain that her sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's core values, what is the best solution for the guest's complaint? Choose all that apply.

Apologize to the guest and bring her a fresh sandwich made without tomatoes Remind team members x2

You receive a phone call from someone who identifies themself as a ZFL corporate employee. The caller asks you to take cash out of the cash drawer to purchase gift cards. What is the best action to take?

Ask the caller to contact the ZFL corporate office

You must wash your hands in which of the following situations? Choose all that apply.

Before and after performing a prep procedure When changing from prepping one protein product to another After using the restroom

What are areas or people in the restaurant that create a breakdown in product flow and slow down speed of service?

Bottlenecks

Counting all petty cash including the safe and all tills, placing all cash drawers needed in the registers, verifying the deposit from the previous night and taking it to the bank are all considered what part of opening responsibilities?

Cash management

You notice the chef's base cooler is temping at 44 degrees during afternoon shift walk. What corrective actions can you take to ensure food safety standards are maintained?

Check the temperature of all products in the cooler to see if the food has fallen into the temperature danger zone

In order to help maintain accuracy of product par levels, which of the following tasks should be completed and how often?

Conduct critical item inventory count three times a day

What are the most important aspect(s) of counting inventory? Choose all that apply.

Consistency Accuracy

If oil tests at an unacceptable level, what should you do?

Discard and rotate oil from fryers, add new oil to first fryer

If the hold time of a food product is exceeded, what should you do with the food? Choose all that apply.

Discard it Track as waste

While completing the prep list in the morning you notice that several items left from the day before need to be discarded due to expired hold times. As a best practice, what should you do?

Discuss with the General Manager about possibly adjusting the par levels

A waste tracking system assists in accounting for all food that is: (Choose all that apply.)

Dropped on the floor Overcooked Assembled incorrectly over its maximum hold

A guest calls the store to complain about items missing from their drive-thru order. During your phone conversation, you should do which of the following?

Empathize with the guest and offer a genuine apology

The Time/Temperature Log can help you with: (Choose all that apply.)

Ensuring that Zaxby's foods are cooked and held at appropriate temperatures Preventing bacteria and other microorganisms from causing illness and food spoilage Determining if proper food storage is being performed Determining if cooking equipment is functioning properly

After Dale puts away the items from a truck delivery, his manager sees he placed the fresh wings on the rack above the cases of celery in the walk-in cooler. The manager pulls Dale aside and explains that the cases of fresh wings should be placed in front of the newer cases of celery in order to observe FIFO. This was the correct action for the manager to take.

False

Table Touching means that the manager is out in the dining room cleaning tables.

False

Value can be added to gift cards multiple times after the initial purchase.

False

Team members must be restricted from any task that deals with food when exhibiting which of the following:

Fever Sore throat

Your Operations Consultant has just informed you that your store has had a sudden increase in oil consumption. What can be done to help reduce the amount of oil used? Choose all that apply.

Follow the proper oil rotating procedures Make sure oil is filled to the appropriate fill line during the filtering process

Which of these choices should be performed (or considered) prior to filtering oil? Choose all that apply.

Fryers must be turned off before beginning the filtering process The filter paper needs to be changed before filtering can begin

An online order guest complains that she had to wait 15 minutes for her order after arriving at the store. What should you do?

Greet the guest apologize listen to the guest thank the guest

What information is needed when taking a call-in order (non-catering)? Choose all that apply.

Guest's name and telephone number

What should always be turned on before the equipment located beneath it?

Hood vents

What are the possible costs to a store due to a food borne illness outbreak? Choose all that apply.

Lawsuit and legal fees Decreased revenues Diminished sales and loyalty from worried guests

Over the past week, you have noticed food production is not keeping up with guest orders and causing ticket times to increase. As a manager, what would you consider doing to address this issue?

Make sure all stations are set up correctly and team members know what to do

Which document do you consult to review notes from the previous shift for special events and orders?

Manager log

If a register ever fails to recognize a gift card when it is swiped, cashiers must do which of the following:

Manually enter the digits on the back of the card

Where should hood vents be initially sprayed off after removing them?

Mop sink

While spot checking your food delivery, you notice the temperature of the chicken tenders/fillets is not to standard. What is the first thing you need to do immediately?

Notify the distributor

It is recommended to use an Oil Tracking Log to monitor and notate which of the following? Choose all that apply.

Oil life Oil quality Oil discards

How often should the hood vent drip pans be cleaned?

Once a week

Gary's store has a par level of 3 pans of Tater Chips for the morning. However, when he comes into the store the following day, he notices they already have 2 pans of prepped Tater Chips remaining from the previous night. Assuming both pans were prepped 24 hours prior, Gary will prep ____ pan(s) this particular morning.

One

As a manager, while connecting with your guests, what are some ways you can create Encore experiences that enrich lives one person at a time? Choose all that apply.

Opening doors for guests Carrying food to a table Offering to clear trash off guest's table Talking to guests that are sitting alone

As a best practice, when is the best time to raise awareness among team members regarding the store's SOS goal?

Pre-shift meeting

A guest arrives and informs you that he/she is there to pick up an online order. You notice the order has not been placed in the pass-thru window, and you don't see the ticket displayed on the KDS monitor. Which other action could you take to trace the guest's order?

Press OO on the Micros POS to check the information on the Online Utility screen

You notice you are not meeting the recommended drive-thru speed of service time of 4 minutes. Which of the following actions should you NOT take to correct the situation?

Pull ahead every guest in the drive-thru to keep the line moving

How often should the hood system be professionally cleaned?

Quarterly

During the shift, a team member notifies you that fillets are sticking to the bottom of the grill press surface. What action should you take to prevent the fillets from sticking?

Re-season the grill press with food release spray after cleaning

While prepping tomatoes, you notice that five of the round tomatoes have spoiled. What should you do with them?

Record the five tomatoes as waste and then discard

If oil in the W2 Fryer is discarded, what should you do?

Rotate oil from W1 Fryer to W2 Fryer and add new oil in W1 Fryer

You receive a guest complaint that the Fingerz on their Wings & Things order tastes burnt. What could be done to prevent the Fingerz from having a burnt taste?

Rotate the oil Regularly check the fryer for appropriate temperature Measure the oil for degradation

Your team member shows up for work and is complaining of diarrhea and vomiting. What should you do?

Send them home

Prepping is usually done on a ____ basis to ensure freshness and quality

Shift

What tool is used to hold team members accountable for stocking their stations at the end of the shift?

Stock list

What tool is used during opening and throughout the day to confirm that all shift assignments, cleaning duties, food prep and administrative duties have been completed thoroughly and correctly?

The Core Values Checklist

When performing the beginning Critical Item Inventory count, what can you use to verify the count?

The ending inventory from the night before

Where can you find the recommended temperature range of a specific fryer?

Time temp log

You are informed after your RER inspection that some of the equipment in your back of house area had incorrect temperature readings. Which document on file will assist in you in proving evidence of your daily temperature checks?

Time temp log

At the end of the day, you notice a lot of product in the waste bucket. What actions could be taken to help prevent excessive product waste in both your FOH and BOH areas? Choose all that apply.

Track which products are being wasted to identify problem areas Prep and cook only what is needed for business levels Train team members on correct procedures

A manager notices a team member with loose, long hair working in the back of house. The manager asks that the team member's hair be tied back into either pigtails or a ponytail. This was the correct action for the manager to take.

True

A team member is working the drive-thru during a busy lunch rush and runs out of 22 oz. cups. Although the storage racks have several opened boxes of 22 oz. cups, the team member opens a new box of cups that is beside the storage racks and restocks the station. The GM explains that the opened boxes should have been used first to follow FIFO rules. This was the correct action for the manager to take.

True

All refrigerated/freezer units should have a hanging air thermometer.

True

As a best practice, at the end of the shift, the manager should verify the amount of money in the till after the team member counts it.

True

It is best practice that the opening manager and incoming closing manager perform the midday count together.

True

To maintain product quality, which critical step should be taken in the storage areas?

Use FIFO to rotate and label products

Which of the following is not a recommended way to control waste?

Use Fingerz that are past their hold time for Zalads

What are some best practices for Oil Management? Choose all that apply.

Use skimmer to reduce sediment During slow times, turn fryers off Cover fryers you are not using Don't hang wet baskets over fryers

You have two truck orders per week and are responsible for placing the current week's truck orders. How do you know how much product to order?

Use the par level information to determine truck order

What are some actions and duties that need to be performed during closing to prepare the store for opening the next morning?

Wash, rinse, sanitize and air-dry tea urns and wraps

Select all buckets and containers that must be labeled. Choose all that apply.

Waste bucket Breader bus tub Sanitizer bucket

When should you not accept a gift card? Choose all that apply.

When the guest has a photocopy of a card When the guest has a picture of the back of the card When guest just has the digits on the back of the card memorized and recites them

Should you start the process of counting your closing critical item inventory prior to store closing or at the end of the day?

at the end of the day

A guest complains to you about an odd taste in the water coming from the Freestyle machine. What actions do you take to remedy the situation?

check the nozzle

In counting inventory, which description best describes this image?

half a case of zax sauce

As a best practice, how long should a pre-shift meeting last?

less than 5 minutes

All of the following are characteristics of spent oil EXCEPT:

light colored

Which of the following is allowed to be worn while on the clock?

plain wedding band

Managers choosing to wear a watch while on shift must remove it when:

preparing food