1.0 Operating Systems

macOS 11 Big Sur

A company is deciding what OS to use for its business operations. What OS choice would most limit their hardware options?

Graphics card

A user is upgrading a PC to be able to play the latest video game. What would the user most likely upgrade for this use case?

Device Manager

After Windows Update automatically updated a user's computer with a new audio card driver, the sound began cutting in and out. Where will the user go to roll the driver back to the previous version?

DHCP

An organization had a high IT department turnover, and the technicians are not sure which IP addresses the previous technicians statically assigned to hosts. What can the technicians do to ensure they do not assign the same IP address to multiple devices?

diskmgmt.msc

An organization has tasked a system administrator to provide a summary of the fixed and removable hard drives, solid-state drives, and optical drives on a Microsoft Windows 10 client. What Windows utility will display the needed summary?

ReFS

Currently only available for Pro for Workstations and Enterprise editions, what file system will be fully replacing NTFS?

Metered

Every month, a user receives a bill from a provider that charges the user for the exact amount of computing, storage, and network resource units consumed the previous month. The provider bills the user for what kind of connection?

Outlook Client

In MS Windows, an administrator adds user email accounts or links them to email profiles for other applications using the Accounts settings of the Mail applet in the Control Panel. What application does the system require on the local computer for the mail applet to be available?

Windows 10 Home edition has no unique features.

Microsoft has released Windows 10 in several versions over the years. Newer versions have introduced desktop and user interface changes, added support for new hardware, and expanded features. What unique feature is part of the Home edition of Windows 10?

User interface

Microsoft introduced a center-aligned taskbar in all Windows 11, from the Home to Enterprise editions, better spacing for touch control, and rounded corners when refreshing what component?

By hibernation file utilization

Microsoft recommends fast start-up for Windows computers. An administrator can enable it via the Power Options applet. Once enabled, how does fast start-up decrease boot times?

Dynamic Disks

Not supported by Windows Home Edition, what New Technology File System (NTFS) feature allows space on multiple physical disks to combine into volumes?

Home

Remote Desktop Protocol (RDP) allows users to connect to a machine and operate it over the network. What Microsoft Windows 10 edition does NOT support an RDP server?

Pro, Enterprise, Education

Setting up a network domain in a corporate environment is often necessary. What Microsoft Windows editions offer the ability to join a domain network? (Select all that apply.)

Advanced Windows configuration consoles

The Administrative Tools shortcut, located within the Control Panel, is home to what?

Centralized management

User policies and security require administration on each machine in a workgroup network. What feature will a domain network offer over a workgroup to solve the time-consuming administration of networked systems?

BitLocker

What Microsoft Windows 10 feature is available with all editions of Windows except for the Home edition and provides full-disk encryption (FDE) capabilities?

pathping

What Windows command tool measures latency over an extended period and will return a more accurate measurement than other tools while tracking the route data takes and providing each router hop to determine the round-trip time (RTT) for a given route?

chkdsk

What Windows command utility scans the file system for faults and can attempt to repair them?

net user

What Windows command, requiring an administrative command prompt, enables administrators to manage, add, and force password changes to individual accounts, NOT policies from the command line?

Indexing Options

What applet relates to and is responsible for the searching, cataloging, and database maintenance in the Microsoft Windows Control Panel?

VPN

What can a network technician implement to ensure that their connection to the company network will be secure when company employees work from remote locations?

net use

What command is a Windows utility that can allow administrators to view shared resources and configure them on a Windows network?

Microsoft Management Console

What default Windows console provides an interface for managing multiple snap-ins to adjust and modify advanced Windows settings, such as local users, groups, disks, and services?

Random access memory (RAM)

What do Microsoft Windows 10 Pro and Education editions have a 2 terabytes (TB) support limitation for?

A hash value

What does Linux use to verify the authenticity of software packages obtained from an online source?

It provides remote management of a client operating system and its devices, software, and applications configuration information.

What does the Registry Editor (regedit.exe) provide the administrator in a Microsoft Windows environment?

POSIX Compliance

What file system feature supports compatibility between UNIX/Linux and Windows?

Volume licensing

What licensing options are available for Microsoft Windows Enterprise editions?

ISO

What type of file represents a virtual mountable optical disk?

Storage requirements

A PC user is installing an application that creates a considerably high number of temporary files and saves large amounts of user-generated data. What system requirement is most relevant to the user's situation?

Group Policy Object (GPO)

A Windows network administrator is remotely deploying new database software to individual desktops. What method would the administrator use to install the software from a network folder to Windows machines?

Apps settings

A company employee is trying to install a video editing app on the desktop by running the setup program, but the program will not install. Why is the employee having trouble with the installation?

External hardware token

A company requires employees to use a USB security key to access company-owned devices. This type of requirement would be known as what?

Windows Defender Firewall

A company's network policies prohibit specific network traffic, so the network administrator will need to block particular traffic while allowing other traffic. What built-in Windows utility acts as a filter for inbound and outbound network traffic once turned on?

Performance Monitor

A cyber technician recently upgraded a stand-alone desktop computer's antivirus software and identified decreased processing times. What Windows tool would aid in identifying CPU, memory, and disk drive utilization for troubleshooting?

DMG

A desktop owner is installing a new application on a macOS. What format would the setup file be?

The CPU is 32-bit., The desktop does not meet RAM requirements., The software is not compatible with the OS.

A desktop user is attempting to use a new 64-bit software application. Which of the following reasons could be why this software will not install and/or run on the desktop? (Select all that apply.)

Administrators, Users, Guets

A domain administrator needs to view the Windows security groups. Utilizing the Local Users and Groups (lusrmgr.msc) console provides the administrator with an advanced interface for configuring user accounts and security groups. What are the default user security groups they would see in a Windows domain? (Select all that apply.)

The user accounts applet cannot be used to add new accounts., The user accounts applet can be used to change the UAC settings.

A hardware break/fix technician replacing a failed hard drive on a MacBook computer has installed the operating system on the new drive. However, what accounts could the technician expect a desktop support specialist to have created and enabled when installing the macOS while setting up the operating system? (Select all that apply.)

System Information

A hardware technician requires a comprehensive report about a PC's hardware and software components for troubleshooting. What tool will produce the needed inventory of available resources, firmware, OS versions, driver file locations, environment variables, and network status?

Resource Monitor, Task Manager, Services Console

A helpdesk technician identified sluggish performance on a Windows desktop client after a user reported system slowdown. While sitting at the desktop client and logged in, what built-in tools will provide the technician some insight into the system's performance? (Select all that apply.)

hostname

A helpdesk technician receiving a support request can ask the client to use what command at the command prompt to identify the local machine requiring support?

DNS

A home user wants their devices to keep the same IP addresses at all times, so the user is manually configuring all the hosts. Since the user's router will forward all internet traffic, which address will the user configure to be the same as the gateway?

Wired

A network technician is building an Ethernet network using Cat5. What type of network will this be?

Internet Protocol, Link-layer Topology Discovery

A network technician is configuring a network adapter. By default, which of the following protocols and services are on Ethernet and Wi-Fi adapters? (Select all that apply.)

Subnet mask

A network technician is entering the network configuration for a host and must enter the address that distinguishes the network ID from the host ID of the IP address. Which address is this?

Network and Internet

A network technician is troubleshooting a computer that is not communicating on the network. The technician wants to ensure the network adapter is working by entering a loopback address. Where can the technician do this?

Intercepting proxy, Transparent proxy, Autoconfiguring proxy

A network technician must configure each client with the IP address and Transmission Control Protocol (TCP) port to forward traffic via a proxy in Network and Internet settings unless the organization uses which of the following? (Select all that apply.)

Subnet mask

A network technician needs to determine how many hosts to place on a network. What address can the technician use to calculate that?

Mapped drives

A network technician wants to provide users with an easy way to access shared folders. What can the technician configure to provide users with shortcuts to file server resources?

Administrators, Users, Guests

A system administrator establishes Windows domain user accounts in a Windows-only environment. After working through the administrative tools and adding the appropriate snap-ins for the Computer Management Console (MMC), what security groups could the sysadmin expect to maintain? (Select all that apply.)

Services Console

A system administrator needs to change a process currently set to start at startup, to "stop" for a stand-alone computer. What console tool allows an administrator to start, stop, and pause processes?

Sound

A system administrator received a request to troubleshoot a microphone and headset. After validating the hardware worked on a duplicate workstation, what applet within the Settings or Control Panel will allow the administrator to troubleshoot the output and adjust the level of the microphone or headset hardware?

Computer Management (compmgmt.msc)

A system administrator will need to configure the local users and groups on a stand-alone computer (PC). What default console provides an administrator the ability to schedule tasks and configure disks, services, devices, and local users and groups?

robocopy

A system administrator will need to copy files on a Windows 11 client to a domain server and has concerns about long file names. What file copy utility does Microsoft recommend using in this instance?

YUM

A technician is installing software on Linux using setup files in the RPM file format. What package manager would the technician be using?

RPM

A technician is using the YUM package manager to install software on Linux. What setup file format does YUM use?

WWAN

A user connects their laptop to the internet by connecting to their cellular phone provider's network over their phone. The user is taking advantage of what type of connection?

General

A user has called in a helpdesk ticket to adjust the mouse clicks required for opening items and shortcuts. Currently set to a single-click, the user has requested the double-click style. What tab would the help desk technician find this setting under the File Explorer Options?

Shared folder

A user is connecting to their home folder at \\server1\home$\jdoe. What is \\server1\home$\?

Gaming settings

A user is getting ready to play an eSport competition on the PC and wants to dedicate as many resources as possible to support the 3-D experience while playing. Where can the user configure the PC to support that?

Device Manager

A user is having issues with the sound cutting in and out on their computer. The user visits the audio card manufacturer's website and downloads the latest version of the audio card driver. Where will the user go to install it?

Time and Language settings

A user is having trouble communicating on the network. The user sees that the computer is an hour off when looking at the desktop. Where can the user go to set the computer to the correct hour to be able to communicate on the local network?

System Settings

A user is running a laptop plugged in at their desk and wants to change the power setting so that the laptop does not go to sleep until it has been idle for an hour. Where will the user configure this?

Public

A user is working on a laptop in a coffee shop and Windows Firewall has blocked all access, making the laptop undiscoverable. The user has connected to what kind of network?

Network and Sharing Center

A user needs to manually connect to a wireless network that does not broadcast its Service Set Identifier. Where will the user go to set up this connection?

Wireless

A user powers on a device and begins searching for a familiar SSID. To what kind of network is the user attempting to connect?

winver

A user requiring support will need to provide the operating system (OS) build number information of the Windows client that requires support. What command would provide the required information quickly from the command prompt?

Personalization

A user wants to use a slideshow of family photos as the desktop background. Where will the user set this up?

Account settings

A user works with sensitive information and has configured their computer to lock after five minutes of inactivity. However, the user also has a complex password and is tired of typing it in every time the computer locks. Where can the user configure a biometric reader to log in rather than use the password?

Universal Serial Bus (USB) selective suspend, Search and indexing behavior, Display brightness

A user would like to adjust the power plan concerning what happens when closing the lid of their laptop computer. What are additional power management settings available under the advanced Power Options applet in a Microsoft Windows 2010 operating system? (Select all that apply.)

System Information

An organization has tasked a system administrator to procure a workstation with the same capabilities or more already in use by the engineering department for a Windows-based computer-aided drafting (CAD) program. What built-in Windows tool provides a comprehensive inventory that the administrator could utilize to ensure a comparable or better workstation that the organization can purchase?

Task Manager

As an A+ technician, it is necessary to understand how to view and manage processes. For example, what tool allows a technician to expand and sort processes based on status, CPU usage, memory, disk, and network usage?

ipconfig

From a Windows 10 command prompt, what command would display a network adapter's configuration and aid in troubleshooting the network adapter?

netstat/?, netstat /help

In MS Windows, when a user needs help in the command prompt, the user simply types "help" for general support. What would a user need to type at the command prompt to get help for a particular command, such as netstat? (Select all that apply.)

Fast startup

In Windows, an administrator configures the power settings in the Power Options applet. What option uses the hibernation file to instantly resume from sleep, restore the previous system memory contents, and quickly make the computer ready for input?

Vision, Hearing, Interaction

In Windows, the Ease of Access and Accessibility settings allow users to configure the input and output options best suited for each user. What are the Ease of Access main settings groups? (Select all that apply.)

The Device Manager console

In a Microsoft Windows environment, a system administrator has identified a client PC on the domain with an optical drive that has stopped working after a driver update. What Windows console tool aids in the troubleshooting of the optical drive and its associated driver?

To run commands and scripts according to a calendar or event

In a Microsoft Windows environment, what is the function of the Task Scheduler?

cd

In a Windows 10 Pro client, the system administrator must move from the \Home directory to the \Documents directory. What command will the system administrator use at the command prompt?

View

In the Windows File Explorer Options applet, which tab allows administrators to configure settings, such as hiding extensions, hiding protected operating system files, and managing hidden fields and folders?

Update and Security

In the past, automatic driver updates on the computer have caused a user to have issues with the display. Where can the user go to ensure that these types of optional updates do not install unless the user chooses them?

A:\ Audit

Personal computer (PC) objects are drives, typically referred to by letters such as A, C, D, X, and sometimes names. They can be a physical disk, a partition on a disk, or a removable disc. While the C: drive is usually the primary drive (where the Windows installation resides), what drive navigation input would get a user to a file named "audit" on a floppy disk drive of a typical PC?

Privacy

Several months ago, a user installed an app that allows them to listen to music, but they are now concerned that they may have allowed the app unnecessary permissions to other services on the PC. Where can the user check to see what permissions they have given the app?

Pro, Enterprise, Education

The Group Policy Editor (gpedit.msc) is a Microsoft Windows tool providing a more robust means of configuring hundreds of networked Windows computer settings and policies in a Windows domain. Which editions of Microsoft Windows 10 offer the gpedit.msc tool? (Select all that apply.)

Event viewer, Disk defragmenter, Disk defragmenter

The Microsoft Management Console (MMC) provides an interface for managing multiple snap-ins to adjust and modify advanced Windows settings. What snap-ins are managed by the computer management console? (Select all that apply.)

shutdown /s

The network administrator needs to shut down a Windows client. However, the command prompt is the only responding interface. The administrator types shutdown /? to get a list of shutdown options from the command help page. What command, when typed, would close all programs and power off the computer?

Certificate Manager

To prove the identity of a user, computer, or service, which Microsoft Windows console provides a mechanism to authenticate users and validate whom they say they are through a third party?

The Registry

What remotely accessible database stores operating system, device, and software application configuration information in a Microsoft Windows environment and allows manual edits to the Windows configuration?

A malicious Trojan horse program

What type of software secretly collects data from and provides access to the host or network?

More RAM

What would the main hardware requirement be for running multiple programs or applications simultaneously?

System requirements

When a user is installing new software on a desktop, it must meet certain desktop specifications, such as CPU and RAM resources, to install and run it. These specifications are known as what?

DNS

When manually configuring a host on a home network, which address will the user configure to be the same as the gateway?

Apply a new or changed policy.

When typed at an administrative command prompt, what is the purpose of the gpupdate command in a Windows domain?

Moves to a different directory.

When typed at the command prompt in a Microsoft Windows client, what is the purpose of the cd command?

A 64-bit application installed with an .EXE, A 32-bit application installed with a .DMG, A 32-bit application installed with YUM

Which of these applications will fail to run on a Windows PC with a 64-bit CPU running a 32-bit OS? (Select all that apply.)

Domain access/Centralized management

Windows 11 comes with a refreshed desktop-style/user interface that can upgrade from Windows 10 with the in-place upgrade feature. What additional feature would an expanding business user gain when upgrading from Windows 10 Home to Windows 11 Pro for Workstations?

Advanced hardware support

Windows Pro edition comes with a host of management features designed to allow network administrators more control over each client device, and there is also a Pro for Workstations edition. What additional feature will it provide?

In-place upgrade

Windows Update can provide feature updates. Feature updates periodically introduce changes to OS features and tools and can also perform what other function?