100WB- Chapter 2

Groupthink is a positive force found in team projects.

False

Meeting agendas should be distributed only to participants who are expected to make a presentation at the meeting.

False

To speed up a meeting and enhance productivity, let one or two key members dominate the meeting to eliminate the need for parliamentary procedure.

False

Before you call a meeting, you should determine the purpose of the meeting and plan to invite only those people whose presence is essential.

True

Which of the following is the primary site for expressing your emotions? a. Face c. Gestures b. Voice characteristics d. Eyes

a. Face

Which of the following is a habit of a poor listener? a. Tuning out if delivery is poor b. Judging content c. Taking limited notes d. Avoiding distractions

a. Tuning out if delivery is poor

Which of the following best describes groupthink? a. Some team members have private motives that affect the group's interaction. b. Individuals willingly set aside personal opinions and go along with everyone else, even though everyone else is wrong. c. Some team members don't contribute their fair share, and others notice. None of the above

b. Individuals willingly set aside personal opinions and go along with everyone else, even though everyone else is wrong.

Which of the following would not be a good habit to develop when leaving voice-mail messages? a. Keep the message simple. b. Don't leave multiple, repetitious messages. c. If you have bad news, call at a time when the other person is likely to be out of the office. d. Sound professional.

c. If you have bad news, call at a time when the other person is likely to be out of the office.

Prejudgment involves a. Listening selectively b. Taking control of the conversation c. Jumping to conclusions and closing your mind to additional information d. Thinking negatively

c. Jumping to conclusions and closing your mind to additional information

Which of the following correctly describes the sequence of the listening process? a. Receiving, remembering, decoding, responding, and evaluating b. Responding, evaluating, remembering, receiving, and decoding c. Receiving, decoding, remembering, evaluating, and responding d. None of the above

c. Receiving, decoding, remembering, evaluating, and responding

Which of the following would not be a good habit to develop when receiving telephone calls? a. Answer promptly and with a smile. b. Identify yourself. c. Wait to answer until the phone rings at least 3 times. d. Take complete, accurate messages.

c. Wait to answer until the phone rings at least 3 times.

When conducting and attending meetings, the leader should do which of the following to help ensure a successful meeting? a. Keep the meeting on track. b. Follow parliamentary procedure. c. Encourage participation. d. All of the above

d. All of the above

Which of the following could be used to assert authority? a. Touching behavior b. Use of time c. Use of space d. All of the above

d. All of the above

Which of the following is not a good tip for improving your nonverbal skills? a. Smile genuinely. b. Adopt a handshake that matches your personality and intention. c. Be aware that people may give false nonverbal cues. d. Fake a smile when necessary to avoid the appearance of being negative.

d. Fake a smile when necessary to avoid the appearance of being negative.

Strategies for effective listening include tuning out dry subjects and taking extensive notes.

false

When using voice mail effectively, you should always plan to return all necessary calls within 72 hours.

false

Effective listening is blocked when you jump to conclusions and close your mind to additional information

true

When answering a phone at work, you should answer promptly, identify yourself, ask for the caller's identity, and establish the needs of your caller.

true

When others stand too close or too far away, we are likely to feel ill at ease

true

Your facial expression reveals both the type and the intensity of your feelings

true